Jobs in Canada

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Added 1 hour ago
Tech III, Growth Facilities
Nutrien
Saskatoon, SK
Full-time
Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities We efficiently serve growers' needs…
Added 1 hour ago
Associate Product Designer / 6-month contract
Mattel Canada
Montreal, QC
Full-time
Under the responsibility of the Manager, Product Design, the Associate Product Designer will be responsible for the development of Construction Toys, from ideation to production follow-up,…
Added 1 hour ago
Growth Marketer, AI-Native
CloudCure
Remote, Canada
$50,000 to $60,000 CAD / year
Full-time · Remote
You take a concept and turn it into assets. Ad creative, landing pages, imagery, video. You use AI to produce them, you put them live, you run tests against them, and you go into the…
Added 1 hour ago
[Disney Dreamlight Valley PC/Console] Artiste technique - Technical Artist
Gameloft
Montreal, QC
Full-time
…emblématiques de Disney et Pixar, Disney Dreamlight Valley est une production originale de Gameloft Montréal créée par une équipe passionnée impatiente de vous accueillir…
Added 2 hours ago
Communications Specialist
Legislative Assembly of Ontario / Assemblée législative de l’Ontario
Toronto, ON
Full-time
…Commissioner. As a valued member of our team, reporting directly to the Manager for Communications, Training and Outreach, you will collaborate closely with a dynamic group of…
Added 2 hours ago
Graphic Designer
Altis
Toronto, ON
$38 to $41 CAD / hour
Contract
Strong typography, layout, production and visual storytelling skills.
Added 2 hours ago
Digital Community & Content Co-ordinator - Limited Term
Ontario Tech University
Oshawa, ON
Internship
The position reports to Manager, Integrated Communications and Engagement.
Added 2 hours ago
Associate Product Designer / 6-month contract
Mattel
Montreal, QC
Full-time
Under the responsibility of the Manager, Product Design, the Associate Product Designer will be responsible for the development of Construction Toys, from ideation to production follow-up,…
Added 3 hours ago
Associate Product Designer / 6-month contract
Mattel, Inc.
Montréal-Ouest, QC
Full-time
Under the responsibility of the Manager, Product Design, the Associate Product Designer will be responsible for the development of Construction Toys, from ideation to production follow-up,…
Added 4 hours ago
Pharmacy Production Clerk - 6 month Contract - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
Full-time
Our Mississauga Pharmacy Location is seeking a Pharmacy Production Clerk that provides meaningful support at the right time to our members for better health and peace of mind.
Added 6 hours ago
Player Support Knowledge Manager
Behaviour Interactive
Montreal, QC
Full-time
Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting…
Added 6 hours ago
Senior Digital Marketing Specialist
Adi Development Group
Burlington, ON
Full-time
…creating content with the latest AI tools for copy, image and video. The mandate is simple: fill the sales team's calendar with qualified appointments at a falling cost per appointment, and…
Added 6 hours ago
Senior Software Engineering Manager - EA SPORTS™ UFC
Electronic Arts
Vancouver, BC
EA SPORTS is one of the most iconic brands in entertainment - connecting hundreds of millions around the world to the sports they love through a portfolio of industry-leading video games.
Added 6 hours ago
Senior Program Manager
Electronic Arts
Vancouver, BC
Respawn Entertainment is looking for a Senior Program Manager to drive complex, interconnected strategic initiatives across our studio ecosystem. In this highly cross-functional role, you…
Added 6 hours ago
Senior Manager, Game Capture
Electronic Arts
Vancouver, BC
Reporting to the Director of Production, the Senior Manager, Game Capture leads the strategy, execution, and evolution of gameplay capture across EA's portfolio. You will manage a team…
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TECHNICIAN, LICENSED RED SEAL
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Reporting Relationship: This position reports directly to the Production Manager.
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Machine Learning Engineer - EA SPORTS™ FC
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Reporting to the Senior Data Science Manager, we are seeking a full-stack Machine Learning Engineer to operationalize, deploy, and scale high-impact machine learning solutions and…
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Line Producer - EA SPORTS™ FC
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You are an experienced Producer or Product Manager with 10+ years of experience in game production roles, tenured with building products from creation to live services.
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Lead Producer - EA SPORTS™ FC
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Development Manager - EA Sports FC
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EA SPORTS is one of the most iconic brands in entertainment – connecting hundreds of millions around the world to the sports they love through a portfolio of industry-leading video games.
Added 6 hours ago
Development Manager - EA Sports FC
Electronic Arts
Vancouver, BC
EA SPORTS is one of the most iconic brands in entertainment – connecting hundreds of millions around the world to the sports they love through a portfolio of industry-leading video games.
Added 6 hours ago
Development Manager - EA Sports FC
Electronic Arts
Vancouver, BC
EA SPORTS is one of the most iconic brands in entertainment – connecting hundreds of millions around the world to the sports they love through a portfolio of industry-leading video games.
Added 6 hours ago
Development Manager - EA Sports Technology Group
Electronic Arts
Vancouver, BC
EA SPORTS is one of the most iconic brands in entertainment – connecting hundreds of millions around the world to the sports they love through a portfolio of industry-leading video games.
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Character Artist - EA Sports FC
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The character artist plays an important role in top-tier video game creation. In the context of our games, they create the cast of characters that populate the game universe. Our character…
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Development Manager - EA Sports Tech
Electronic Arts
Vancouver, BC
EA SPORTS is one of the most iconic brands in entertainment – connecting hundreds of millions around the world to the sports they love through a portfolio of industry-leading video games.

Behaviour Interactive

Player Support Knowledge Manager

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

The role

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.

When a player gets stuck, whether it's a strange bug in the Fog or a horde that just won't quit, their first stop is our help center. We're looking for a Player Support Knowledge Manager to make sure they find the right answer, fast.

You'll own the strategy, quality and evolution of player-facing knowledge content across Behaviour's portfolio, starting with Dead by Daylight and 7 Days to Die. You'll turn support data and player feedback into content that helps players and you'll work with the production teams so players get reliable answers through every launch, update and known issue.

In this role you will :

Audit our help center's structure, workflows and content, then build and roll out a plan that makes information easier to find, maintain and scale.
Own the player self-service journey, creating clear, helpful experiences that get players their answers quickly and improve ticket deflection.
Write, update and lead the quality of player-facing articles, making sure each one meets Behaviour's standards for clarity, technical accuracy and player care.
Dig into Zendesk analytics, search terms, player feedback and support trends to spot content gaps and prioritize improvements.
Stay ahead of launches, patches, known issues and gameplay changes by working with Live Operations, Production, Community and QA.
Turn player insights into practical improvements for both support and game experiences, including our support bot.
Define, track and champion knowledge base KPIs that measure content quality, self-service performance and player impact.

What we're looking for :

Minimum of 9 years of experience in customer or player support or in knowledge management, including 3+ years creating, maintaining and leading public-facing knowledge base content.
Admin-level experience with a CRM or player support platform such as Zendesk (preferred), Intercom or HelpShift, including building and interpreting its reports.
Exceptional written and verbal communication skills in English, with a talent for making complex information simple and engaging.
A strong understanding of self-service channels and ticket deflection, backed by a data-informed mindset (Power BI, Tableau or Excel).
A self-starter who can set a vision, build a plan and deliver it with a high level of autonomy.
Strong organizational and project management skills (JIRA, Monday, Confluence or SharePoint are assets);
A gaming industry experience is a plus.

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More about this job

Responsibilities

Own the strategy, quality, and ongoing improvement of player-facing knowledge content, including auditing and scaling the help center and creating clear, accurate articles. Use support data and player feedback to improve self-service and ticket deflection, track knowledge base KPIs, and coordinate with Live Operations, Production, Community, and QA on launches, updates, and known issues.

Requirements

Requires at least 9 years of customer or player support or knowledge management experience, including 3 or more years leading public-facing knowledge base content. Candidates need administrator-level experience with a support platform such as Zendesk, strong English communication and data-analysis skills, and the ability to independently plan and deliver projects; gaming industry experience is a plus.

Skills

Knowledge Management
Customer Support
Player Support
Knowledge Base Content
Zendesk Administration
CRM Reporting
Self-Service Strategy
Ticket Deflection
Technical Writing
Data Analysis
KPI Management
Project Management
Cross-Functional Collaboration
Content Quality Assurance
Power BI
Tableau

Visa sponsorship

Not detected in the job text

Keywords

Player Support
Customer Support
Knowledge Management
Knowledge Base
Zendesk
Intercom
HelpShift
CRM
Self-Service
Ticket Deflection
Zendesk Analytics
Power BI
Tableau
Excel
JIRA
Monday
Confluence
SharePoint
Live Operations
Production
Community
Quality Assurance
Support Bot
KPI Tracking
Content Strategy
Content Quality
Player Feedback
Video Games
Dead by Daylight
7 Days to Die

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