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Added 6 mins ago
SH
Clerk 3 - Diagnostic Imaging - Radiology Support Services - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Reporting to the Manager, Radiology Support Services, the incumbent is responsible for the effective, efficient support to all of the modalities within the Diagnostic Imaging department…
Added 6 mins ago
MI
CN - Director, Strategic Business Development
MSC Industrial Supply Co.
Mississauga, ON
- Full-time
Provides visionary leadership and enables synergies to District Managers, Strategic and Technical Sales Manager, National Accounts team, and direct Sales team for KAR Industrial in all…
Added 6 mins ago
AC
Food Service Supervisor
Aramark Canada
Mississauga, ON
- Full-time
…Supervisors to join our passionate Food Services Team. Alongside a manager who will help coordinate and lead operations, you'll help oversee staff, collaborate with teammates, and help…
Added 6 mins ago
SH
Clerk 3 - Diagnostic Imaging - Radiology Support Services
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Reporting to the Manager, Radiology Support Services, the incumbent is responsible for the effective, efficient support to all of the modalities within the Diagnostic Imaging department…
Added 6 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 6 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 6 mins ago
SH
Clerk 3 - Diagnostic Imaging - Radiology Support Services
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Reporting to the Manager, Radiology Support Services, the incumbent is responsible for the effective, efficient support to all of the modalities within the Diagnostic Imaging department…
Added 6 mins ago
HT
Payroll Manager, Americas
Husky Technologies
Bolton, ON
- Full-time
Our Payroll Manager based in Bolton Ontario would be responsible for the Americas (US/Canada/Latam) payroll operations, ensuring accurate, timely, and compliant processing across the U.S.,…
Added 6 mins ago
Clerk 3 - Diagnostic Imaging - Radiology Support Services
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Manager, Radiology Support Services, the incumbent is responsible for the effective, efficient support to all of the modalities within the Diagnostic Imaging department…
Added 6 mins ago
Clerk 3 - Diagnostic Imaging - Radiology Support Services
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Manager, Radiology Support Services, the incumbent is responsible for the effective, efficient support to all of the modalities within the Diagnostic Imaging department…
Added 21 mins ago
Area Manager
Rogers Communications
Toronto, ON · North York, ON
We are currently seeking a Area Manager for the Field Sales Team within the Saskatoon region. This role is directly responsible for delivering monthly, quarterly and yearly sales targets…
Added 21 mins ago
Solution Delivery Manager
Rogers Communications
Toronto, ON · Brampton, ON · Calgary, AB
We are seeking a Solution Delivery Manager reporting to the Senior Manager, Residential Solution Delivery. In this role as Solution Delivery Manager, you will provide end-to-end leadership…
Added 21 mins ago
Real Estate Analyst
Rogers Communications
Brampton, ON
Rogers is seeking a Real Estate Analyst to support the Ontario Real Estate Team. Reporting to the Manager of Real Estate.
Added 35 mins ago
AC
Chef Manager
Aramark Canada
Nanaimo, BC
- Full-time
Food Safety certification is required
Added 35 mins ago
ES
Character Artist - EA Sports FC
EA SPORTS
Vancouver, BC
- Temporary
…hair and headgear. You will report to the project Development Manager or Development…
Added 35 mins ago
BC
Director, Asset & Wealth Management, Portfolio Management
BMO Capital Markets
Toronto, ON
- Full-time
Act as a senior credit and portfolio management lead for Asset & Wealth Manager borrowers and sponsor fund counterparties.
Added 35 mins ago
VB
Sr. Manager of Projects Controls - Canada
Vale Base Metals
Toronto, ON
- Full-time
This is a permanent position reporting to the Sr. Manager, Project Controls - Canada and supporting Vale Base Metals' Canadian studies portfolio. The role serves as the technical leader for…
Added 35 mins ago
C
Gestionnaire de projet TI
CGI
Montreal, QC
- Full-time
CGI Montréal is looking for an IT Project Manager driven by organizational efficiency and the successful delivery of technology projects that support critical business needs. In this role,…
Added 35 mins ago
KD
Directeur stratégie commerciale et gestion de la croissance du revenu/ Manager, Trade Strategy and Revenue Growth Management
Keurig Dr Pepper Canada
Montreal, QC
- Full-time
The Manager, Brand Revenue Growth Management (RGM) plays a critical role in driving profitable growth by supporting the development and execution of pricing, promotion, and portfolio…
Added 35 mins ago
KD
Associate Brand Manager
Keurig Dr Pepper Canada
Mississauga, ON
- $78,300 to $95,000 CAD / year
- Full-time
Keurig Dr Pepper (KDP) is seeking a dynamic and results-driven Associate Brand Manager to join the Dr Pepper, Crush, and Schweppes brand team in Canada. The successful candidate will be…
Added 35 mins ago
P&
Gestionnaire de fabrication – Lignes d’assemblage / Manufacturing Line Manager – Assembly Lines
Pratt & Whitney
Mirabel, QC
- Full-time
Added 35 mins ago
OE
Senior Associate, Mod Project Manager
Otis Elevator Co.
Mississauga, ON
- Full-time
Otis Elevator Company is seeking a highly motivated Modernization Project Manager to oversee and coordinate activities across multiple modernization installation projects for an existing…
Added 51 mins ago
Senior Manager, Forward Deployed AI Engineer
Clearsulting
Canada
Added 1 hour ago
G
Outside Sales Representative-EN
Guillevin
Mississauga, ON
- Full-time
Identify business opportunities with existing and potential customers based on criteria established by the Business Centre Manager.
Added 1 hour ago
I
Manager 3, Software Development - CAN Tax Content Development
Intuit
Toronto, ON
- Full-time
Come join the CG-PD Tax Development team as a Manager 3, Software Development. CG-PD Tax Content delivers world class tax compliance and experiences to consumers and tax pros in the US and…

Behaviour Interactive

Player Support Knowledge Manager | Gestionnaire des connaissances - Soutien aux joueurs·euses

Montreal, QC, Canada

Full-time

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English · French
Posted: Oct 1, 2026

Original job description

English section of this bilingual listing.

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.

When a player gets stuck, whether it's a strange bug in the Fog or a horde that just won't quit, their first stop is our help center. We're looking for a Player Support Knowledge Manager to make sure they find the right answer, fast.

You'll own the strategy, quality and evolution of player-facing knowledge content across Behaviour's portfolio, starting with Dead by Daylight and 7 Days to Die. You'll turn support data and player feedback into content that helps players and you'll work with the production teams so players get reliable answers through every launch, update and known issue.

\nIn this role you will :

Audit our help center's structure, workflows and content, then build and roll out a plan that makes information easier to find, maintain and scale.
Own the player self-service journey, creating clear, helpful experiences that get players their answers quickly and improve ticket deflection.
Write, update and lead the quality of player-facing articles, making sure each one meets Behaviour's standards for clarity, technical accuracy and player care.
Dig into Zendesk analytics, search terms, player feedback and support trends to spot content gaps and prioritize improvements.
Stay ahead of launches, patches, known issues and gameplay changes by working with Live Operations, Production, Community and QA.
Turn player insights into practical improvements for both support and game experiences, including our support bot.
Define, track and champion knowledge base KPIs that measure content quality, self-service performance and player impact.

What we're looking for:

Minimum of 9 years of experience in customer or player support or in knowledge management, including 3+ years creating, maintaining and leading public-facing knowledge base content.
Admin-level experience with a CRM or player support platform such as Zendesk (preferred), Intercom or HelpShift, including building and interpreting its reports.
Exceptional written and verbal communication skills in English, with a talent for making complex information simple and engaging.
A strong understanding of self-service channels and ticket deflection, backed by a data-informed mindset (Power BI, Tableau or Excel).
A self-starter who can set a vision, build a plan and deliver it with a high level of autonomy.
Strong organizational and project management skills (JIRA, Monday, Confluence or SharePoint are assets);
A gaming industry experience is a plus.

Read the full bilingual original

\nIn this role you will :

Audit our help center's structure, workflows and content, then build and roll out a plan that makes information easier to find, maintain and scale.
Own the player self-service journey, creating clear, helpful experiences that get players their answers quickly and improve ticket deflection.
Write, update and lead the quality of player-facing articles, making sure each one meets Behaviour's standards for clarity, technical accuracy and player care.
Dig into Zendesk analytics, search terms, player feedback and support trends to spot content gaps and prioritize improvements.
Stay ahead of launches, patches, known issues and gameplay changes by working with Live Operations, Production, Community and QA.
Turn player insights into practical improvements for both support and game experiences, including our support bot.
Define, track and champion knowledge base KPIs that measure content quality, self-service performance and player impact.

What we're looking for:

Minimum of 9 years of experience in customer or player support or in knowledge management, including 3+ years creating, maintaining and leading public-facing knowledge base content.
Admin-level experience with a CRM or player support platform such as Zendesk (preferred), Intercom or HelpShift, including building and interpreting its reports.
Exceptional written and verbal communication skills in English, with a talent for making complex information simple and engaging.
A strong understanding of self-service channels and ticket deflection, backed by a data-informed mindset (Power BI, Tableau or Excel).
A self-starter who can set a vision, build a plan and deliver it with a high level of autonomy.
Strong organizational and project management skills (JIRA, Monday, Confluence or SharePoint are assets);
A gaming industry experience is a plus.

Dans ce rôle, tu vas :

Faire l'audit de la structure, des processus et du contenu de notre centre d'aide, puis élaborer et déployer un plan pour que l'information soit plus facile à trouver, à maintenir et à faire évoluer;
Prendre en charge le parcours libre-service des joueurs en créant des expériences claires et utiles qui leur donnent rapidement leurs réponses et réduisent le volume de billets;
Rédiger et mettre à jour les articles destinés aux joueurs et en superviser la qualité, en veillant à ce que chacun respecte les standards de Behaviour en matière de clarté, d'exactitude technique et de bienveillance envers les joueurs;
Analyser les données Zendesk, les termes de recherche, les commentaires des joueurs et les tendances du soutien pour repérer ce qui manque dans le contenu et prioriser les améliorations;
Garder une longueur d'avance sur les lancements, les correctifs, les problèmes connus et les changements de jouabilité en collaborant avec les équipes Live Operations, Production, Communauté et AQ;
Transformer ce qu'on apprend des joueurs en améliorations concrètes pour le soutien et pour l'expérience de jeu, y compris notre robot conversationnel de soutien;
Définir, suivre et promouvoir les indicateurs clés de performance (KPI) de la base de connaissances qui mesurent la qualité du contenu, la performance du libre-service et l'impact sur les joueurs.

Ce que nous recherchons :

Minimum de 9 ans d'expérience en service à la clientèle, en soutien aux joueurs ou en gestion des connaissances, dont au moins 3 ans à créer, maintenir et diriger le contenu d'une base de connaissances publique;
Expérience de niveau administrateur avec un CRM ou une plateforme de soutien aux joueurs comme Zendesk (de préférence), Intercom ou HelpShift, y compris la création et l'interprétation de ses rapports;
Excellentes aptitudes en communication écrite et orale en anglais, avec un talent pour rendre l'information complexe simple et engageante;
Solide compréhension des canaux libre-service et de la réduction du volume de billets, appuyée par une approche axée sur les données (Power BI, Tableau ou Excel);
Une personne autonome et proactive, capable de définir une vision, de bâtir un plan et de le mener à terme avec un haut niveau d'indépendance;
Excellentes compétences en organisation et en gestion de projet (la connaissance de JIRA, Monday, Confluence ou SharePoint est un atout);
Une expérience dans l'industrie du jeu vidéo est un atout.

Quand un joueur se retrouve coincé, que ce soit à cause d'un bug étrange dans le Brouillard ou d'une horde qui refuse de lâcher prise, il se tourne d'abord vers notre centre d'aide. Nous recherchons un·e Gestionnaire des connaissances - Soutien aux joueurs·euses, pour s'assurer qu'il y trouve la bonne réponse, et rapidement.

Tu seras responsable de la stratégie, de la qualité et de l'évolution du contenu d'aide destiné aux joueurs pour l'ensemble du portfolio de Behaviour, en commençant par Dead by Daylight et 7 Days to Die. Tu transformeras les données du soutien et les commentaires des joueurs en contenu qui les aide vraiment. Tu travailleras aussi avec les équipes de production pour que les joueurs obtiennent des réponses fiables à chaque lancement, mise à jour et problème connu.

Prêt·e à plonger dans le monde du développement de jeux vidéo à la pointe de la technologie ? Basé à Montréal, Behaviour Interactif est un acteur majeur de l’industrie du jeu, créant des expériences inoubliables sur PC, console et mobile. On est un studio indépendant dynamique avec plus de 1200 employés passionnés, et on a des studios à Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) et au Royaume-Uni (Behaviour UK–North & South). On se concentre sur deux grands axes : les Services et les Jeux Originaux. Notre équipe Services collabore avec des géants du jeu et du divertissement comme Disney, Sony, Activision et Nintendo, en offrant un développement sur commande de premier choix et en innovant dans le divertissement immersif en lieu fixe (LBE). Pendant ce temps, notre unité Jeux Originaux repousse les limites de notre créativité avec nos IPs emblématiques, comme le fameux Dead by Daylight. Rejoins-nous et fais partie de l'avenir du divertissement interactif !

Chez Behaviour Interactif, on croit en l’équité des chances pour tout le monde et on célèbre la diversité des personnes, des perspectives et des idées. C’est donc important pour nous de travailler avec des talents qui proviennent de tous les horizons, et ce, indépendamment de leur âge, sexe, ethnicité, couleur, origine ethnique ou nationale, religion, orientation sexuelle, identité de genre, statut familial, handicap ou toute autre caractéristique protégée par les lois applicables.

Apply on jobs.lever.co About employer

More about this job

Responsibilities

You will own the strategy, quality, and evolution of player-facing knowledge content across the company's portfolio. This includes auditing help center workflows, analyzing support data to identify content gaps, and collaborating with production teams to ensure accurate information for game updates.

Requirements

The role requires a minimum of 9 years of experience in customer or player support, with at least 3 years specifically in managing public-facing knowledge base content. Candidates must have admin-level experience with CRM platforms like Zendesk and strong data-informed communication skills.

Skills

Knowledge management
Customer support
Player support
Zendesk
Content strategy
Data analysis
Project management
Technical writing
CRM
Self-service channels
Ticket deflection
KPI tracking
Live operations
Communication skills
Quality assurance

Visa sponsorship

Not detected in the job text

Keywords

Knowledge Management
Player Support
Zendesk
Intercom
HelpShift
CRM
Power BI
Tableau
Excel
JIRA
Monday
Confluence
SharePoint
Live Operations
KPI
Content Strategy
Technical Writing
Game Development
Dead by Daylight
7 Days to Die
Customer Experience
Data Analysis
Project Management
Self-service
Ticket Deflection
Quality Assurance
Production
Community Management
Gaming Industry
Hybrid

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Jobs in Canada