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Behaviour Interactive

Senior IT Project Technician

  • Montreal, QC, Canada

Full-time

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Job details

Job type
Full-time
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Experience
Minimum of 7 years of relevant experience in desktop support, endpoint management, or IT operations.
Posting language
English
Posted

Original job description

The role

Reporting to the IT Project Team lead, you’ll be part of the Innovation team. In this role, you'll work hand in hand with production and the IT team to find the right software for the studio, plan how it lands, and deploy it at scale across the studio. When someone asks "what should we be using for this?", you're in the room for that answer.

In this role, you'll bring in new hardware, new software, and new ways of doing things. You'll decide what's worth adopting and what's hype. And you'll spend a lot less time closing tickets than you will building the things that stop those tickets from ever being created.

In this role you will :

  • Design, test, and maintain deployment packages for software, drivers, and configurations across our desktop environment.
  • Own our Microsoft Intune environment, covering device provisioning, compliance policies, application deployment, and reporting.
  • Build scripts and lightweight tools that take the repetition out of desktop support (onboarding, patching, software updates).
  • Hunt down the friction in our support workflows, shoulder to shoulder with the IT technicians and co-develop fixes that measurably improve speed and reliability.
  • Document what you build and bring the team with you, through clear deployment and automation procedures plus the hands-on training that gets new tools genuinely adopted rather than quietly ignored.
  • Keep everything aligned with our security and compliance requirements, and stay close enough to the Microsoft endpoint ecosystem to tell us what's worth adopting next and what isn't.

What we're looking for :

  • Minimum of 7 years of relevant experience in desktop support, endpoint management, or IT operations.
  • Strong hands-on Microsoft Intune / Endpoint Manager administration including, compliance policies, application creation/deployment, provisioning, and reporting.
  • Real scripting ability in PowerShell to automate a workflow end to end.
  • Application packaging and deployment experience with tools such as PDQ Deploy, Ivanti, or SCCM, along with solid Windows OS deployment and imaging knowledge.
  • Working knowledge of Active Directory / Microsoft Entra ID and Microsoft 365.
  • Experience in operating inside an ITSM platform like ServiceNow or Jira Service Management.
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More about this job

Responsibilities

Design, test, and maintain software, driver, and configuration deployment packages, and manage the Microsoft Intune environment for provisioning, compliance, application deployment, and reporting. Automate desktop support workflows, improve support processes with IT technicians, document and train the team on solutions, and ensure endpoint practices meet security and compliance requirements.

Requirements

Requires at least seven years of relevant experience in desktop support, endpoint management, or IT operations, with hands-on Microsoft Intune administration and PowerShell automation skills. Candidates should also have application packaging and deployment experience, Windows deployment and imaging knowledge, familiarity with Active Directory or Microsoft Entra ID and Microsoft 365, and experience with an ITSM platform.

Skills

  • Microsoft Intune
  • Endpoint Management
  • PowerShell
  • Application Packaging
  • Software Deployment
  • Windows OS Deployment
  • Device Provisioning
  • Compliance Policies
  • Active Directory
  • Microsoft Entra ID
  • Microsoft 365
  • IT Service Management
  • Scripting
  • Automation
  • Desktop Support
  • IT Operations

Visa sponsorship

Not detected in the job text

Categories

  • Technology
  • Customer Service & Support
  • Software

Keywords

  • Microsoft Intune
  • Endpoint Manager
  • PowerShell
  • PDQ Deploy
  • Ivanti
  • SCCM
  • Active Directory
  • Microsoft Entra ID
  • Microsoft 365
  • ServiceNow
  • Jira Service Management
  • Application Packaging
  • Application Deployment
  • Software Deployment
  • Device Provisioning
  • Compliance Policies
  • Endpoint Management
  • Windows OS Deployment
  • Windows Imaging
  • Desktop Support
  • IT Operations
  • IT Service Management
  • Scripting
  • Automation
  • Patch Management
  • Security Compliance
  • Deployment Packages
  • IT Support Workflows
  • Computer Games

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