Senior Research Operations Specialist
- Montreal, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
The role
Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!
At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.
As a Senior Research Operations Specialist, you will be the backbone of our user research practice across several live games, ensuring that playtests and research activities run smoothly, efficiently, and ethically. You'll manage logistics, tools, and infrastructure that support researchers and participants, and you'll lead the improvements that help our research practice scale, enabling impactful insights that shape our games and experiences.
In this role you will :
Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!
At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.
As a Senior Research Operations Specialist, you will be the backbone of our user research practice across several live games, ensuring that playtests and research activities run smoothly, efficiently, and ethically. You'll manage logistics, tools, and infrastructure that support researchers and participants, and you'll lead the improvements that help our research practice scale, enabling impactful insights that shape our games and experiences.
In this role you will :
- Coordinate playtest lab schedules and resources in line with the roadmap to avoid scheduling conflicts.
- Set up and maintain research environments (PCs, virtual rooms, builds, recording & streaming systems).
- Own our participant panel, recruitment and compensation process, including maintaining the database and contributing to growth.
- Collaborate with User Research Specialists to prepare the study according to the methods and objectives.
- Welcome and guide participants through the playtest process.
- Partner with IT and other teams to support initiatives that will improve our tools and processes.
- Experience in research operations including panel management, hardware setup and scheduling.
- Tech savvy and resourceful regarding computer, audio, video, and recording setups
- Good skills in organization and scheduling.
- Autonomous and solution-driven to find alternatives to technical and operational issues.
- Experience in the video games industry
- Effective communicator and collaborator across teams (IT, production, user research…), with the ability to coach others.
- College degree or equivalent.
More about this job
Responsibilities
Coordinate playtest schedules and resources, prepare and maintain research environments, and manage participant recruitment, panel records, and compensation. Support researchers and participants during studies, and work with IT and other teams to improve research tools and processes.
Requirements
Candidates should have research operations experience, including panel management, hardware setup, and scheduling, as well as familiarity with computer, audio, video, and recording setups. The role also requires organization, resourcefulness in resolving technical and operational issues, video game industry experience, strong cross-team communication and collaboration, and a college degree or equivalent.
Skills
- Research Operations
- Participant Panel Management
- Participant Recruitment
- Scheduling
- Hardware Setup
- Computer Setup
- Audio and Video Setup
- Recording and Streaming Systems
- Playtest Coordination
- Research Environment Setup
- Organization
- Troubleshooting
- Communication
- Cross-Functional Collaboration
- Coaching
Visa sponsorship
Not detected in the job text
Categories
- Science & Research
- Technology
- Software
- Management & Leadership
- Creative & Media
Keywords
- User Research
- Research Operations
- Video Games
- Live Games
- Playtesting
- Playtest Labs
- Participant Panel
- Participant Recruitment
- Participant Compensation
- Research Scheduling
- Research Logistics
- Research Infrastructure
- Research Environments
- PC Hardware
- Virtual Rooms
- Game Builds
- Recording Systems
- Streaming Systems
- Study Preparation
- Research Methods
- IT Collaboration
- Process Improvement
- Technical Troubleshooting
- Cross-Functional Collaboration