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Added 1 hour ago
Winter 2027: Operations Analyst Co-op (12 months)
CGI
Toronto, ON
Full-time
…growing. We are looking for a highly motivated Sales Operations Analyst Co-op student to join our growing Business Operations team supporting the Toronto Financial Services (TFS) business…
Added 1 hour ago
Financial Analyst - Mental Health & Addictions
Manufacturing Job Site
Thunder Bay, ON
Full-time
Reporting to the Manager – Financial Services, the Financial Analyst – Mental Health & Addictions (MH&A) is responsible for supporting the MH&A portfolio through statistical data analysis,…
Added 2 hours ago
Senior Financial Analyst
La Rocca Creative Cakes
Richmond Hill, ON
Full-time
Support the month-end close process and prepare group financial reporting packages for the head office in Italy, ensuring accurate, complete, and timely financial results in compliance with…
Added 2 hours ago
Business Analyst
McAsphalt Industries Limited
Toronto, ON · Scarborough, ON
Full-time
The Business Analyst, Corporate Development is a skills-based analytical role suited to someone who can combine financial acumen, business curiosity, strong data skills, and clear…
Added 2 hours ago
Data Analyst Lead
Affinity
Vancouver, BC
Contract
On behalf of our client, Affinity is seeking a Data Analyst Lead to advance enterprise data platform reporting. This role is responsible for leading a squad dedicated to Equity Financial…
Added 2 hours ago
Senior Financial Analyst
Coca-Cola Canada Bottling Limited
Toronto, ON
Full-time
…to help our employees achieve their best physical, mental, financial, and overall health and well-being. This includes a competitive compensation package, access to retirement and saving…
Added 2 hours ago
Analytics Lead, Central Market Management
CapitalG
Toronto, ON
Full-time
We are looking for an analyst to join the Central Market Management team and help us grow our market share. You will work with cross-functional stakeholders to analyze and improve existing…
Added 3 hours ago
Analyste, planification des effectifs
belairdirect
St. John's, NL · Greater St. John's Metropolitan Area
Full-time
We’re looking for an Analyst, Workforce Management to join our team!
Added 3 hours ago
Analyst, Workforce Management
belairdirect
St. John's, NL · Greater St. John's Metropolitan Area
Full-time
…promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with…
Added 3 hours ago
Accounting Analyst
AtkinsRéalis
Toronto, ON
Full-time
…innovation. As part of the Finance team, you will support the financial management of a major long-term government contract while working in a collaborative and fast-paced environment. This…
Added 4 hours ago
Senior Relationship Manager (Banking & Custody)
The Citco Group Limited
Toronto, ON
Full-time
Responsible for co-coordinating with system developers and business analyst in providing client support, routine preventative maintenance, and continuing improvements of the business`…
Added 4 hours ago
Accounting Analyst
CRH Canada
Concord, ON
Full-time
Reporting to Controler, the Financial Analyst placement supports the business in compiling and creating financial reports, presentations, and analysis.
Added 4 hours ago
Accounting Analyst
CRH Canada
Oakville, ON
Full-time
Reporting to Controler, the Financial Analyst placement supports the business in compiling and creating financial reports, presentations, and analysis.
Added 5 hours ago
Team Lead, Accounts Receivable
KARL STORZ North America
Mississauga, ON
Full-time
Experience with reporting and analytics tools.
Added 5 hours ago
Senior Financial Analyst
Celeros Flow Technology
Burlington, ON
Full-time
The Senior Financial Analyst will be responsible for leading the financial consolidation and reporting for our Canada legal entity which includes a large manufacturing facility and two…
Added 5 hours ago
Financial Planning and Analysis Specialist
Altis
Toronto, ON
$90,000 to $110,000 CAD / year
Full-time
Our client, a leading healthcare organization, is seeking a permanent Senior Financial Planning Analyst to help guide capital projects from planning through financial reporting. Your work…
Added 5 hours ago
Accounting Assistant
Hays
Oakville, ON
$55,000 to $60,000 CAD / year
Full-time
Reporting to the Controller, the Accounting Clerk will support the day-to-day accounting activities across multiple entities. This is an excellent opportunity for an ambitious accounting…
Added 6 hours ago
Product Analyst, Data Platform and Analytics
Caseware
Toronto, ON
$108,000 to $112,000 CAD / year
Full-time
▪️Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions.
Added 6 hours ago
Business Analyst
LTM
Mississauga, ON
Full-time
Experience: 6+ years of experience in Banking / Financial Services working as a Business Analyst, Project Manager, or dual BA/PM.
Added 6 hours ago
Team Lead, Accounts Receivable
KARL STORZ
Mississauga, ON
- Experience with reporting and analytics tools.
Added 6 hours ago
Data Analyst
People Corporation
Markham, ON · ON - McAteer Markham
Full-time
We are seeking a Data Analyst to work in our Toronto office providing support to our management staff in the administration of group insurance and self-funded health benefits and both…
Added 6 hours ago
Inventory Control Analyst
Rexall Care Network
Mississauga, ON
Full-time
Reporting directly to the Inventory Control Supervisor this existing role as Inventory Control Analyst is responsible for consistently delivering a high level of service, ensuring HRIS data…
Added 6 hours ago
HRIS Analyst (Payroll, Absence & Time Tracking)
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Reporting to the Senior Manager, HRIS, the HRIS Analyst (Payroll, Absence & Time Tracking) will support the ongoing configuration, enhancement and optimization of Workday Payroll, Absence…
Added 6 hours ago
HRIS Analyst (HCM, Recruitment & Learning)
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Reporting to the Senior Manager, HRIS, the HR Systems Analyst, Workday (HCM, Recruitment & Learning) will be responsible for configuring, enhancing and optimizing Workday Core HCM,…
Added 6 hours ago
Senior Business Analyst, Wealth and Brokerage Accounting (35904)
Myticas Consulting
Toronto, ON
Contract
Support accurate and compliant accounting and financial-reporting outcomes.

belairdirect

Analyst, Workforce Management

St. John's, NL, Canada
Greater St. John's Metropolitan Area, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Experience: 1-3 years’ experience in a workforce management or workforce planning environment will be considered an asset.
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary Range (but Not Limited To)

59,300 - 72,500

Annual Bonus Target, Based On The Base Salary, With a Potential Payout Of Up To Double The Target (subject To Personal And Company Performance)

7.5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About The Role

We’re looking for an Analyst, Workforce Management to join our team!

In this role, you’ll help ensure the right people are in the right place at the right time by monitoring operations, analyzing workforce data and supporting informed staffing and scheduling decisions. You’ll work closely with Workforce Management and operational leaders to maintain service levels and drive continuous improvement.

This hybrid position is available in our St. John's, NL (10, Factory Lane) office.

What You’ll Do Here

Real-Time Workforce Management

Monitor inbound and outbound call volumes, service levels and staffing in real time.
Identify emerging service level or staffing risks and take appropriate real-time actions or provide escalation recomentations to operational leaders.
Make schedule adjustments as needed to support service level targets.
Manage schedule modifications and activity changes.
Monitor and complete WFM Helpdesk tickets.
Review, approve or deny proactive activity requests.

Reporting and Analysis

Prepare and distribute timely, accurate reports on daily operations.
Track actual results against forecasts and service level objectives.
Ensure data integrity across reports and operational systems.
Review trends from previous weeks and adjust forecasts or staffing recommendations as required.
Identify opportunities for operational improvement and provide actionable insights to leaders to support staffing, performance and operational decisions.

Workforce Planning and Optimization

Optimize employee schedules to support business growth, service quality and financial objectives.
Partner with the WFM team and operational leaders to identify staffing, scheduling and service level opportunities.
Contribute to achieving service level objectives on a daily, weekly and monthly basis.

What You Bring To The Table

University degree or college diploma in business, mathematics, statistics, economics, computer science, engineering or a related field, or any combination of training and experience deemed relevant for the role.
1-3 years’ experience in a workforce management or workforce planning environment will be considered an asset.
Proficiency with workforce management and contact-center platforms such as Aspect, NICE WFM, Verint or Avaya an asset.
Strong analytical and problem-solving skills, with the ability to interpret workforce data, identify operational improvements and recommend practical solutions.
Proficiency in Microsoft Excel, including pivot tables, lookup and comparison functions, conditional formulas and macros.
Excellent written and verbal communication skills, with the ability to clearly present information and recommendations to operational leaders.
A collaborative, proactive and solutions-oriented approach to work.
Strong organizational and time-management skills, with the ability to prioritize competing demands and respond effectively in a fast-paced environment.
Ability to work independently while contributing effectively as part of a team.
No Canadian work experience required; however, candidates must be legally eligible to work in Canada.

Hybrid

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

Apply About employer

More about this job

Responsibilities

Monitor call volumes, staffing, and service levels in real time, making schedule adjustments and escalating operational risks as needed. Prepare and analyze reports, track results against forecasts, and collaborate with workforce management and operational leaders to optimize staffing and improve performance.

Requirements

A university degree or college diploma in a relevant field, or equivalent relevant training and experience, is requested; 1–3 years of workforce management or planning experience is an asset. Candidates should have strong analytical, Excel, communication, organizational, and problem-solving skills, and must be legally eligible to work in Canada.

Skills

Real-Time Workforce Management
Workforce Planning
Workforce Scheduling
Data Analysis
Forecasting
Service Level Monitoring
Staffing Optimization
Microsoft Excel
Pivot Tables
Lookup Functions
Conditional Formulas
Macros
Problem-Solving
Communication
Time Management
Data Integrity

Benefits

Flexible Work Arrangements
Hybrid Work Model
Additional Paid Time Off
Telemedicine
Wellness Account
Employee Share Purchase Plan
Employer Share Matching
Defined Benefit Pension Plan
Annual Bonus

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Workforce Planning
Real-Time Monitoring
Contact Center
Call Volumes
Service Levels
Staffing
Scheduling
Forecasting
Operational Reporting
Data Integrity
Operational Analysis
Schedule Adjustments
Activity Requests
WFM Helpdesk
Aspect
NICE WFM
Verint
Avaya
Microsoft Excel
Pivot Tables
Lookup Functions
Conditional Formulas
Macros
Continuous Improvement
Insurance

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