Find work in Canada.

322,682 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
Senior System Support Analyst
IBM
Ottawa, ON
$147,050 to $190,300 CAD / year
Full-time
…risk management. Your primary focus will be on ensuring high-quality technical support, meeting Service Level Agreements (SLAs) and adhering to process…
Added 7 mins ago
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 7 mins ago
Mutual Fund Operations Associate
Kelly
Toronto, ON
Contract
Job Title: Mutual Funds Operations Analyst (Hybrid, Toronto)
Added 7 mins ago
Business Analyst V
Robertson & Company Ltd.
Toronto, ON
Contract
Robertson is seeking a skilled Business Analyst V to join our client in support of an existing vacancy.
Added 23 mins ago
Laboratory Team Leader
Bureau Veritas
Ottawa, ON
Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the…
Added 23 mins ago
Analyst 1 - Microbiology
Bureau Veritas
Ottawa, ON
Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the…
Added 23 mins ago
Analyst 1 - Microbiology
Bureau Veritas
Ottawa, ON
Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the…
Added 23 mins ago
Senior Analyst, AI Enablement & Analytics (12 Month Contract)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
The Senior Data Analyst leads analytical framing, experimentation, business analysis, value realization, stakeholder engagement, and solution delivery support for AI-enabled business…
Added 23 mins ago
Lead Data Scientist
Independent Electricity System Operator
Canada
…develop analysis and reporting capabilities alongside the Data Analyst. They will also monitor performance and quality control plans to identify…
Added 36 mins ago
Technical Business Analyst Salesforce Functional Consultant
Avocette Technologies Inc.
Vancouver, BC
Full-time
Avocette is looking for a Technical Business Analyst / Salesforce Functional Consultant to lead discovery, define requirements and shape Salesforce solutions for clients. You will connect…
Added 36 mins ago
Software Test Analyst (Manual)
Aylo
Montreal, QC
Full-time
The successful candidate will help the QA team deliver top quality features through extensive, fast paced testing and regression. As our Software Test Analyst you will take part and compose…
Added 37 mins ago
Tax & Law Technology - Process Transformation - Manager/Senior Analyst
EY
Toronto, ON
…implement technology-enabled solutions that improve efficiency, quality, and the client…
Added 37 mins ago
Senior Analyst, Policy and Operations
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Halifax, NS · Calgary, AB
Join the Portfolio Insurance team, in the Senior Analyst, Policy and Operations position, where we make delivering housing affordability solutions easy. You will assess portfolio insurance…
Added 52 mins ago
Financial Analyst, Finance
Vancouver Coastal Health
Vancouver, BC
$38.9 to $55.92 CAD / hour
Full-time
Come work as a Financial Analyst, Finance with Vancouver Coastal Health (VCH)!
Added 52 mins ago
Software Test Analyst (Manual)
Aylo Careers
Montreal, QC
The successful candidate will help the QA team deliver top quality features through extensive, fast paced testing and regression. As our Software Test Analyst you will take part and compose…
Added 1 hour ago
Data Management Analyst
White Cap Canada
Vaughan, ON
Full-time
Responsible for gathering disparate data files from various sources. Analyze and normalize to ensure quality and process for upload into the master data management or other related…
Added 1 hour ago
Business Systems Analyst - Capital Market
Epsilon Solutions Ltd.
Toronto, ON
Full-time
We are seeking a Senior Business Systems Analyst with strong expertise in Banking and , Capital Markets data, and hands‑on experience in SQL Server and Azure Cloud. The ideal candidate will…
Added 1 hour ago
Senior Business Systems Analyst
CI Financial
Toronto, ON
Full-time
We are looking for a Senior Business System Analyst to join our talented Product team in the Wealth Technology group at CI Wealth. In this role you will partner with the business and IT to…
Added 1 hour ago
Senior Insurance Solutions & Financial Modeling Analyst
Family Innovation Corp.
Vancouver, BC
Full-time
We value strong relationships, sound advice, attention to detail, and a commitment to delivering high-quality work that supports the growth and success of the group.
Added 1 hour ago
eDiscovery Case Manager
Urban Legal Recruitment Inc.
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
Participate in quality-control processes to maintain the integrity and accuracy of document productions.
Added 1 hour ago
Materials Analyst-Technical
WestJet Group
Calgary, AB
Reporting to Sr. Manager, Demand Management, the Materials Analyst-Technical is responsible for planning, positioning, and optimizing rotable and repairable component inventory to ensure…
Added 1 hour ago
Senior Credit Analyst - Credit Portfolio Management – Real Assets and Infrastructure
Societe Generale
Montreal, QC
Full-time
…Portfolio Management (CPM) AMER is seeking a Senior Credit Analyst (Vice President) to be based in Société Générale’s Montreal…
Added 1 hour ago
Junior QA Analyst
MatchBox Consulting Group
Burnaby, BC
Contract
MatchBox Consulting's Burnaby-based client is seeking a Junior Functional QA Analyst to join their project team on an 6-month contract. This is an excellent opportunity for an early-career…
Added 1 hour ago
Data Analyst EA SPORTS™ FC (Game Development Analytics)
Electronic Arts
Vancouver, BC
As a Data Analyst you will play a key role in analyzing our operational data to improve our Quality Verification strategies for the EA Sports titles (such as FC, NBA and NHL). You should be…
Added 1 hour ago
Anti-Cheat Operations Engineer
Electronic Arts
Vancouver, BC
…cheating activity to confirm or refute reports and improve the quality of our detections. You’ll deep dive into data provided by a variety of tools, and you’ll gather and review threat…

belairdirect

Analyst, Workforce Management

St. John's, NL, Canada
Greater St. John's Metropolitan Area, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Experience: 1-3 years’ experience in a workforce management or workforce planning environment will be considered an asset.
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary Range (but Not Limited To)

59,300 - 72,500

Annual Bonus Target, Based On The Base Salary, With a Potential Payout Of Up To Double The Target (subject To Personal And Company Performance)

7.5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About The Role

We’re looking for an Analyst, Workforce Management to join our team!

In this role, you’ll help ensure the right people are in the right place at the right time by monitoring operations, analyzing workforce data and supporting informed staffing and scheduling decisions. You’ll work closely with Workforce Management and operational leaders to maintain service levels and drive continuous improvement.

This hybrid position is available in our St. John's, NL (10, Factory Lane) office.

What You’ll Do Here

Real-Time Workforce Management

Monitor inbound and outbound call volumes, service levels and staffing in real time.
Identify emerging service level or staffing risks and take appropriate real-time actions or provide escalation recomentations to operational leaders.
Make schedule adjustments as needed to support service level targets.
Manage schedule modifications and activity changes.
Monitor and complete WFM Helpdesk tickets.
Review, approve or deny proactive activity requests.

Reporting and Analysis

Prepare and distribute timely, accurate reports on daily operations.
Track actual results against forecasts and service level objectives.
Ensure data integrity across reports and operational systems.
Review trends from previous weeks and adjust forecasts or staffing recommendations as required.
Identify opportunities for operational improvement and provide actionable insights to leaders to support staffing, performance and operational decisions.

Workforce Planning and Optimization

Optimize employee schedules to support business growth, service quality and financial objectives.
Partner with the WFM team and operational leaders to identify staffing, scheduling and service level opportunities.
Contribute to achieving service level objectives on a daily, weekly and monthly basis.

What You Bring To The Table

University degree or college diploma in business, mathematics, statistics, economics, computer science, engineering or a related field, or any combination of training and experience deemed relevant for the role.
1-3 years’ experience in a workforce management or workforce planning environment will be considered an asset.
Proficiency with workforce management and contact-center platforms such as Aspect, NICE WFM, Verint or Avaya an asset.
Strong analytical and problem-solving skills, with the ability to interpret workforce data, identify operational improvements and recommend practical solutions.
Proficiency in Microsoft Excel, including pivot tables, lookup and comparison functions, conditional formulas and macros.
Excellent written and verbal communication skills, with the ability to clearly present information and recommendations to operational leaders.
A collaborative, proactive and solutions-oriented approach to work.
Strong organizational and time-management skills, with the ability to prioritize competing demands and respond effectively in a fast-paced environment.
Ability to work independently while contributing effectively as part of a team.
No Canadian work experience required; however, candidates must be legally eligible to work in Canada.

Hybrid

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

Apply About employer

More about this job

Responsibilities

Monitor call volumes, staffing, and service levels in real time, making schedule adjustments and escalating operational risks as needed. Prepare and analyze reports, track results against forecasts, and collaborate with workforce management and operational leaders to optimize staffing and improve performance.

Requirements

A university degree or college diploma in a relevant field, or equivalent relevant training and experience, is requested; 1–3 years of workforce management or planning experience is an asset. Candidates should have strong analytical, Excel, communication, organizational, and problem-solving skills, and must be legally eligible to work in Canada.

Skills

Real-Time Workforce Management
Workforce Planning
Workforce Scheduling
Data Analysis
Forecasting
Service Level Monitoring
Staffing Optimization
Microsoft Excel
Pivot Tables
Lookup Functions
Conditional Formulas
Macros
Problem-Solving
Communication
Time Management
Data Integrity

Benefits

Flexible Work Arrangements
Hybrid Work Model
Additional Paid Time Off
Telemedicine
Wellness Account
Employee Share Purchase Plan
Employer Share Matching
Defined Benefit Pension Plan
Annual Bonus

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Workforce Planning
Real-Time Monitoring
Contact Center
Call Volumes
Service Levels
Staffing
Scheduling
Forecasting
Operational Reporting
Data Integrity
Operational Analysis
Schedule Adjustments
Activity Requests
WFM Helpdesk
Aspect
NICE WFM
Verint
Avaya
Microsoft Excel
Pivot Tables
Lookup Functions
Conditional Formulas
Macros
Continuous Improvement
Insurance

Report this job