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Added 4 mins ago
MO
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belairdirect

Associate, Sales and Customer Service

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary Range (but Not Limited To)

47,100 - 57,500

Annual Bonus Target, Based On The Base Salary, With a Potential Payout Of Up To Double The Target (subject To Personal And Company Performance)

5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About The Role

We’re looking for Associates, Sales and Customer Service to join our growing team!

If you’re passionate about helping others and are known for your excellent communication and people skills, we may be a good fit! As an Associate, Sales and Customer Service, you’ll become a trusted advisor in helping Canadians protect the things they care about.

We’ll provide you with mentorship and training as you pursue your career goals, and your success will be recognized with our annual bonus plan and accelerated career path which will provide you with an opportunity for promotion after six months in the role.

Ready to take the driver’s seat in your career? Join our team. Every day, our employees shine.

Your Training Schedule

The training lasts three months:

First two months: 35 hours per week, Monday to Friday, from 9:00 a.m. to 5:00 p.m.
Last month: 40 hours per week, Monday to Friday, from 10:00 a.m. to 7:00 p.m.

After training, you will work an evening schedule of 40 hours/week:

Monday to Friday from 11 a.m. to 8 p.m., plus every fourth Saturday in rotation. 
As a bonus, you will receive a premium for all your evening shifts.

Location:

At belairdirect, you will enjoy a hybrid work model that allows you to balance your professional and personal life. This position is based at our Montreal (2020, Robert-Bourassa) or Sherbrooke (2665, King West) offices.

Please note that the starting date for this position is January 11th, 2027.

What You’ll Do Here

Play a key role in providing customers with the best possible insurance coverage for their most valuable assets by advising them throughout the process and answering their questions about our products so they can make informed choices.
Analyze customer needs, promote products and services, and propose innovative choices and solutions.
Help home and auto insurance customers choose from the various insurance solutions offered.
Contribute to the development of new initiatives and support their implementation.

What You Bring To The Table

At least one year of experience in a similar position.
You must speak French - Requires answering calls and providing service to a French- and English-speaking clientele on a regular basis.
Strong team spirit, ability to work both independently and in collaboration with colleagues on various projects.
Excellent communication and listening skills, ability to empathize with others.
Customer-driven approach and an eagerness to put your listening and advising skills to good use with customers.
Ability to multi-task and stay cool under pressure.
Strong computer skills and the ability to work on multiple systems simultaneously.
Willingness to complete the provincial exam to obtain your insurance licence.
No Canadian work experience is required, but you must be eligible to work in Canada.
Please note that this is an inbound call centre position and we are looking for candidates who are willing to work evenings, Saturdays and occasional statutory holidays.

In Quebec, our agents must obtain their licence from the AMF. To be considered for our training program, you must meet one of the following requirements: 

You have obtained a college diploma, a bachelor’s degree or a master’s degree; OR
You have obtained an AEC diploma in P&C insurance; OR
You have a high school or vocational school diploma AND three years of full-time work experience in Canada.
If your diplomas were obtained outside of Canada, you must have an equivalency for these diplomas.

Don’t worry – we’ll guide you every step of the way! We will also ask you for supporting documents. 

Hybrid

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

Apply About employer

More about this job

Responsibilities

Advise home and auto insurance customers, answer questions about products, assess their needs, and recommend suitable coverage and solutions. Support new initiatives and their implementation while helping customers make informed insurance choices.

Requirements

Applicants need at least one year of experience in a similar role, strong communication and listening skills, customer-focused advising ability, and the ability to work with multiple systems. French is required for regular service to French- and English-speaking customers, and candidates must meet the stated education or work-experience eligibility criteria and be willing to obtain a Quebec AMF insurance licence.

Skills

Customer Service
Sales
Communication
Active Listening
Empathy
Customer Needs Analysis
Product Advising
Insurance Knowledge
Multitasking
Working Under Pressure
Computer Skills
Teamwork
Independent Work
Problem Solving

Benefits

Flexible Work Arrangements
Hybrid Work Model
Additional Paid Time Off
Telemedicine
Wellness Account
Annual Bonus Plan
Employee Share Purchase Plan
Pension Plan
Defined Benefit Pension Plan
Evening Shift Premium
Mentorship and Training
Accelerated Career Path

Visa sponsorship

Not detected in the job text

Keywords

Property And Casualty Insurance
Home Insurance
Auto Insurance
Insurance Coverage
Insurance Products
Insurance Licence
AMF Licence
Customer Service
Inbound Call Centre
Sales
Customer Needs Analysis
Product Recommendations
French
English
Communication
Active Listening
Empathy
Multitasking
Computer Systems
Teamwork
Hybrid Work

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