Bilingual Customer Service Representative (English & French)
- Mississauga, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Summary
The Bilingual Customer Service Representative is the primary contact between Belimo Customer Service and our external customers. This position provides timely responses to customer correspondence, completes the order fulfilment process and assists in closing out any action items from customer communications
What You'll Do
At Belimo, we take pride in making our company a rewarding place to work. Our leaders are value-driven and encourage new ideas in their teams around the world. Through our passion, our employees are not only creating amazing products, they are revolutionizing the HVAC industry. Investing in our people is at the heart of Belimo's approach to engaging diverse creative talent to grow an industry-leading company. The success of our corporate brand is based on the expertise and commitment of each individual.
Belimo is committed to paying all employees in a fair, equitable and transparent manner. The base pay for this position ranges from $60,000 - $65,000 annually with a target performance bonus of 7% of an employee’s annual base salary. Compensation is based on several factors including geographic location and may vary depending on job-related knowledge, skills, education and experience. Belimo is a total compensation company which includes a comprehensive benefits package including a full range of medical, financial, and other competitive benefits. Belimo is proud to be an equal opportunity employer. #WeAreBelimo
The Bilingual Customer Service Representative is the primary contact between Belimo Customer Service and our external customers. This position provides timely responses to customer correspondence, completes the order fulfilment process and assists in closing out any action items from customer communications
What You'll Do
- Receive direct correspondence from external customers and Belimo outside sales staff. Provide timely responses and assist in closing out any action items from such communications.
- Same day data entry of customer purchase orders into the ERP system. Order receipt can come in the form of e-mail, fax, or phone.
- Provide same day order confirmations and clarify order discrepancies.
- Support order status requests, credits/debits, quotes, answering customer questions and limited processing of return material authorizations.
- Expedite customer orders and follow up to ensure completion.
- Provide support of SAP ERP system to internal users regarding customer service issues.
- Generate customer service monthly metrics (e.g. SAP order entry & phone statistics) and reports to ensure customer satisfaction.
- At least 2 years of direct customer service experience in a fast-paced order environment is preferred.
- A background in supporting manufacturing processes or technical products is a plus.
- Minimum level of education is an Associate’s Degree or an applicable business program certification.
- Ability to interpret complex business documents including customer purchase orders.
- Ability to professionally communicate with customers both verbally and in writing in both English and French.
- Proficient use of personal computer and other supporting business equipment is a must.
- Proficient use of the Microsoft Suite of products (Outlook, Word, and Excel). Experience with Dynamics 365 and SAP is an asset.
- Proficient typing skills with high level of accuracy.
- High degree of time management and organization required.
- Must have excellent interpersonal skills and maintain both a proactive and positive attitude.
At Belimo, we take pride in making our company a rewarding place to work. Our leaders are value-driven and encourage new ideas in their teams around the world. Through our passion, our employees are not only creating amazing products, they are revolutionizing the HVAC industry. Investing in our people is at the heart of Belimo's approach to engaging diverse creative talent to grow an industry-leading company. The success of our corporate brand is based on the expertise and commitment of each individual.
Belimo is committed to paying all employees in a fair, equitable and transparent manner. The base pay for this position ranges from $60,000 - $65,000 annually with a target performance bonus of 7% of an employee’s annual base salary. Compensation is based on several factors including geographic location and may vary depending on job-related knowledge, skills, education and experience. Belimo is a total compensation company which includes a comprehensive benefits package including a full range of medical, financial, and other competitive benefits. Belimo is proud to be an equal opportunity employer. #WeAreBelimo
More about this job
Responsibilities
Respond to customer and sales staff inquiries in English and French, enter and confirm orders, resolve discrepancies, and support order status, quotes, credits, returns, and order expediting. Provide SAP support to internal users and prepare monthly customer service metrics and reports.
Requirements
At least two years of direct customer service experience in a fast-paced order environment is preferred, along with an associate degree or applicable business program certification. Candidates must communicate professionally in English and French, interpret purchase orders, use Microsoft Office and business equipment proficiently, and demonstrate accurate typing, strong organization, and effective time management.
Skills
- Bilingual Customer Communication
- Customer Service
- Order Processing
- Order Fulfillment
- Purchase Order Interpretation
- Order Entry
- Order Confirmation
- Order Discrepancy Resolution
- Order Expediting
- SAP ERP
- Dynamics 365
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Time Management
- Organization
Benefits
- Medical Benefits
- Financial Benefits
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Administrative
- Manufacturing
- Logistics
Keywords
- Customer Service
- English
- French
- Order Fulfillment
- Customer Correspondence
- Purchase Orders
- ERP
- SAP
- Dynamics 365
- Order Entry
- Order Confirmations
- Order Discrepancies
- Order Status
- Credits and Debits
- Quotes
- Return Material Authorizations
- Order Expediting
- Customer Service Metrics
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- HVAC
- Refrigeration Equipment Manufacturing
- Manufacturing Processes
- Technical Products
- Data Entry
- Customer Satisfaction