Jobs in Canada

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Added 4 mins ago
SM
RQ11901 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Onsite – 5 Days per Week
Added 4 mins ago
SM
RQ11878 – Software Developer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Onsite – 5 Days per Week
Added 4 mins ago
SM
RQ00781 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Hours: 7.25 hours per day, 5 days per week
Added 4 mins ago
SM
RQ11879 – Software Developer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Onsite – 5 Days per Week
Added 4 mins ago
SM
RQ11879 – Software Developer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Onsite – 5 Days per Week
Added 4 mins ago
SM
RQ11901 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Onsite – 5 Days per Week
Added 4 mins ago
SM
RQ00781 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Hours: 7.25 hours per day, 5 days per week
Added 4 mins ago
SM
RQ11878 – Software Developer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Onsite – 5 Days per Week
Added 4 mins ago
SM
RQ11724 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week · Work Arrangement: Onsite – 5 days per week
Added 4 mins ago
SM
RQ11724 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week · Work Arrangement: Onsite – 5 days per week
Added 4 mins ago
SM
RQ11884 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 4 mins ago
SM
RQ11884 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 1 hour ago
GC
Senior Community Manager
Game Companies
Vancouver, BC
- Full-time
Reporting to the Lead Community Manager, the Senior Community Manager will be one of the voices and faces of our flagship game Marvel Contest of Champions. They will be responsible for…
Added 1 hour ago
UO
Assistant to the Dean
University of Victoria
Victoria, BC
- Full-time
…Computer Science, providing executive-level administrative support that enables effective leadership and decision-making. Reporting to the Manager, Faculty Operations and Projects, and…
Added 1 hour ago
CH
Administrator, Information Systems
CMH Heli-Skiing & Summer Adventures
AB · Alberta, Canada
- Full-time
Position Title: Administrator, Information Systems
Added 3 hours ago
MC
SAP OTC Service Delivery Manager – Projects & Enhancements (36082)
Myticas Consulting
Toronto, ON
- Contract
SAP certification required
Added 3 hours ago
MC
Cloud Operations Engineer – Azure AKS Terraform (36170)
Myticas Consulting
Toronto, ON
- Full-time
Reporting to the Manager, Cloud Operations, the successful candidate will be responsible for deploying, maintaining, supporting, and optimizing a mission-critical SaaS environment hosted on…
Added 3 hours ago
A
Controls Manager
Actalent
Ottawa, ON
- $50 to $60 CAD / hour
- Contract
Job Title: Controls Engineering ManagerJob DescriptionThe Controls Engineering Manager leads the controls engineering function, providing people management and technical leadership across…
Added 4 hours ago
MG
Mechanical Design Engineer
Mircom Group of Companies
Vaughan, ON
- $60,000 to $120,000 CAD / year
- Full-time
Warehouse Manager (internal): Procure parts for prototype builds and check for batch or revision problems.
Added 4 hours ago
TC
Director of Operations
Terminal City Club
Vancouver, BC
- Full-time
…strategic and operational management of the Club's facilities, technology infrastructure, security, housekeeping, parking, fitness centre and related support services. Reporting to the GM &…
Added 5 hours ago
GC
Gestionnaire des finances / Finance Manager
Game Companies
Montreal, QC
- Full-time
…compris le comptable responsable de la consolidation et de l’information financière aux États-Unis ainsi que l’équipe de consolidation du groupe à…
Added 5 hours ago
TC
Director of Engineering
Terminal City Club
Vancouver, BC
- Full-time
…strategic and operational management of the Club's facilities, technology infrastructure, security, housekeeping, parking, fitness centre and related support services. Reporting to the GM &…
Added 5 hours ago
A
Digital Marketing Manager
AudienceView
Canada
- From $90,000 CAD / year
We support organizations across performing arts, music, athletics, higher education, fairs, festivals, attractions, and more. By combining technology, audience intelligence, and deep…
Added 6 hours ago
IT Specialist
ID Logistics Canada
Ajax, ON
ID Logistics Canada – XYY1 in Ajax, ON is looking for a full time IT Specialist to join our growing team. Reporting to the IT Manager the IT Specialist will be responsible for the following:
Added 6 hours ago
Production Supervisor - Shift Rotation every month.
TIGER DRYLAC CANADA INC
Guelph, ON
Support the Factory Manager in planning, organizing, directing, controlling, and evaluating production operations.

Bell

Senior Manager, Customer Success and Transformation

Mississauga, ON, Canada

Apply on jobs.bce.ca About employer

Applications open in a new tab.

Job details

Apply by: Nov 21, 2026
Work location: For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week
Posting language: English
Posted: Nov 5, 2026

Original job description

Req Id: 433252

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Summary

Are you an expert at ensuring customers succeed with new technology? Do you excel at leading teams and guiding clients through complex digital change - from initial training to long-term value realization powered by data? Reporting to the Director of Professional Services, CCaaS, you will be a key leader focused on driving the successful adoption, training, and optimization of our contact center solutions for Bell’s largest Enterprise clients.

We are seeking a high-caliber people leader who blends deep expertise in Customer Success, Change Management, Training, and Analytics to build and manage a high-performing team dedicated to transforming the enterprise customer experience.

Key Responsibilities

Drive Customer Value and Growth: Proactively engage with enterprise clients to ensure they realize maximum value from their investment. Conduct regular business reviews to identify strategic upsell and expansion opportunities in partnership with the Sales and Customer Success (CSM) teams.
Lead Adoption & Change Management: Develop and oversee comprehensive change management, training, and onboarding programs for Enterprise clients to ensure a smooth transition, rapid user adoption, and lasting success with the new CCaaS platform.
Deliver Data-Driven Insights: Leverage analytics to monitor platform usage, measure business impact, and deliver data-driven insights and recommendations to clients, proving value and guiding their optimization strategy.
Architect for Scale: Document and refine best practices to create repeatable, scalable frameworks for customer onboarding, training, and value realization that can be deployed across our Enterprise customer base.
Collaborate and Influence: Act as a key integration lead, collaborating with clients, technology partners, and internal teams to ensure a seamless end-to-end customer journey.
Lead and Inspire a High-Performing Team: Build, mentor, and manage a team of Customer Success and Change Management specialists. Foster a culture of continuous learning, drive employee engagement, and manage resource allocation and performance standards.

Critical Qualifications

Deep CCaaS Knowledge: A strong understanding of the CCaaS ecosystem (e.g., Genesys Cloud, AWS Connect, NICE CXone) and the business problems it solves.
Adoption & Change Management Expertise: Proven experience developing and executing change management strategies and user training programs for large-scale SaaS technology deployments.
Customer Success Background: A minimum of 5 years of experience in Customer Success, Professional Services, Management Consulting, or a related role, with a clear focus on Enterprise-scale clients.
Analytical Acumen: Strong analytical skills with experience using data to drive customer success, demonstrate ROI, and identify growth opportunities. Familiarity with contact center analytics is a major plus.
Commercial Mindset: A proven ability to identify and support post-sale optimization, expansion, and upsell opportunities.
Influential Communication: Outstanding communication, presentation, and stakeholder management skills, with a talent for building trusted advisor relationships with clients.
Language Skills: Bilingualism (English/French) is an asset, particularly for roles based in Montreal.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : Montreal || Canada : Quebec : Verdun
Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)
Application Deadline: 11/20/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.

Apply on jobs.bce.ca About employer

More about this job

Responsibilities

The Senior Manager will lead a team to drive the successful adoption, training, and optimization of contact center solutions for enterprise clients. They are responsible for developing change management strategies, delivering data-driven insights, and fostering a culture of continuous learning within the team.

Requirements

Candidates must have at least 5 years of experience in Customer Success, Professional Services, or Management Consulting with deep knowledge of the CCaaS ecosystem. Proven expertise in change management, user training, and analytical acumen is required to effectively manage enterprise-scale client relationships.

Skills

Customer Success
Change Management
CCaaS
Team Leadership
Data Analytics
Training
Onboarding
Enterprise Strategy
Stakeholder Management
Professional Services
Business Reviews
Optimization
Communication
Presentation
Project Management

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
Employee discount
Competitive salary

Visa sponsorship

Not detected in the job text

Keywords

CCaaS
Genesys Cloud
AWS Connect
NICE CXone
SaaS
Customer Success
Change Management
Professional Services
Enterprise
Data Analytics
ROI
Upselling
Onboarding
Training
Contact Center
Management Consulting
Digital Transformation
Leadership
Strategy
Optimization

Seniority

Senior

Perks

Employee discount
Wellness program

Tools

Genesys Cloud
AWS Connect
NICE CXone

Languages

English
French

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Work requirements

Jobs in Canada