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Added 2 days ago
RE
Software Engineer - Marketing
RedBranch Executive Search & Recruitment
Toronto, ON
- $100,000 to $140,000 CAD / year
- Full-time
Design and implement full-stack features, from UX to backend systems and data pipelines
Added 2 days ago
AI
Oracle AWS Cloud DBA – Migration & Amazon RDS Specialist
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Collaborate with application development teams on data modeling, schema design, and deployment of complex PL/SQL packages, procedures, triggers, and views.
Added 2 days ago
HT
Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
Implement software validation engineering test plans, cases plus scripts.
Added 2 days ago
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Principal Software Engineer
PointClickCare
Mississauga, ON
- $142,700 to $178,400 CAD / year
- Full-time
scalable platform services, leveraging modern AI-augmented engineering practices to
Added 2 days ago
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Senior Software Engineer - Java/React
PointClickCare
Mississauga, ON
- $130,100 to $162,600 CAD / year
- Full-time
scalable platform services, leveraging modern AI-augmented engineering practices to
Added 2 days ago
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Risk Management Automation & AI Intern (4-Month Internship)
Vancity
Vancouver, BC
- Full-time
Current enrollment in a Bachelor’s or Master’s program in Computer Science, Data Science, Artificial Intelligence, Business Analytics, Information Technology, Engineering, Commerce, or a…
Added 2 days ago
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Audio Artist II - FC
EA SPORTS
Toronto, ON
- Temporary
Complete technical implementation, logic, and data-basing tasks, all catered to the user experience
Added 2 days ago
ES
Audio Artist III - FC
EA SPORTS
Vancouver, BC
- Temporary
Complete technical implementation, logic, and data-basing tasks, all catered to the user experience
Added 2 days ago
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Specialist Software Development-CA
CN
Quebec, QC
- Full-time
Proficiency in core programming language and frameworks: Java, Python, JavaScript and Typescript, Angular, Spring Boot.Knowledge of infrastructure as code(e.g.,Terraformand Ansible).Ability…
Added 2 days ago
ES
Audio Artist III - FC
EA SPORTS
Toronto, ON
- Temporary
Complete technical implementation, logic, and data-basing tasks, all catered to the user experience
Added 2 days ago
CG
Software Safety Engineer – AI, LLM & SW-FMEA Automation
CS GROUP
Montreal, QC
- Full-time
…Intelligence (AI), Large Language Models (LLMs), and software safety engineering to support an initiative focused on accelerating Software Failure Mode and Effects Analysis…
Added 2 days ago
ES
Audio Artist II - FC
EA SPORTS
Vancouver, BC
- Temporary
Complete technical implementation, logic, and data-basing tasks, all catered to the user experience
Added 2 days ago
MM
Support Specialist - AI Applications
Marsh McLennan
Toronto, ON
- Full-time
…includes handling user-facing production issues, requests, and data or information needs, as well as collaborating on vulnerability remediation and other support escalations. A key focus is…
Added 2 days ago
C
Product Owner - Agentic
CIBC
Toronto, ON
- Full-time
You can demonstrate familiarity with machine learning, AI modeling, and technical concepts such as Java or Python. It’s an asset if you’ve worked closely with engineering and modeling teams…
Added 2 days ago
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Stagiaire en développement logiciel - Software developer Intern/Co-op
Ciena
Quebec, QC
- Full-time
Connaissance d’un ou de plusieurs des langages suivants : Python, SQL, C#.
Added 2 days ago
AH
Optics Designer (Ongoing Opportunities)
Avalon Holographics
St. John's, NL
- Full-time
…software to enable shared, real-time 3D understanding of complex data supporting digital twin environments, simulation, collaboration, and real-time decision-making across industries such…
Added 2 days ago
RC
Supervisor, Data Architect
RSM Canada
Toronto, ON
- Full-time
We Are Seeking a Skilled Business Intelligence And Data Engineering Professional With a Strong Background In Design And Development, Data Modeling, And Business Analytics. This Individual…
Added 2 days ago
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Senior Specialist, Item File (SQL/Python)
Walmart
Mississauga, ON
- Full-time
The successful candidate will leverage SQL, VBA, Python, Power Platform, reporting tools, and emerging AI technologies to build productivity solutions, automate workflows, enhance data…
Added 2 days ago
Senior AI Engineer, IT Solutions 1 1 1
Celestica International LP
Toronto, ON
11+ years of experience in Information Technology, Software Engineering, or Data Science, with a significant focus on AI/ML development.
Added 2 days ago
Software Engineer, Backend
Lyft
Toronto, ON
1+ years of backend engineering experience (internships included) working in any of these stacks: Python, Go, Java, etc.
Added 2 days ago
AI Practise Lead (CCaaS)
Bell
Mississauga, ON
…modern integration patterns, API development (REST/GraphQL), data streaming, and helper/scripting languages (e.g., Node.js, Python) for serverless integrations (e.g., AWS…
Added 2 days ago
VS
Applied AI Engineer (Generative AI & Agentic Apps) - Onsite Only
Vivid Soft Global
Montreal, QC
- Contract
Integrate AI capabilities with existing enterprise applications, data platforms, and APIs
Added 2 days ago
Agentic QA Engineer
TribalScale
Toronto, ON
…intersection of emerging technologies, product development, and engineering to bring innovative solutions into…
Added 2 days ago
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Java Developer - Officer
Citi
Mississauga, ON
- Full-time
The Java Developer is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination…
Added 2 days ago
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Data Engineer
Kindsight
Remote, Canada
- $120,000 to $135,000 CAD / year
- Full-time
- Remote
We are seeking a hands-on Data Engineer to build and maintain the data platform behind Kindsight's customer-facing analytics products. You will work across the full pipeline: ingesting data…

Bell

AI Practise Lead (CCaaS)

Mississauga, ON, Canada

Hybrid

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Job details

Workplace: Hybrid
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Req Id: 433525

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Summary

As the AI Practice Lead for CCaaS, you will be the definitive technical authority and strategic voice driving customer experience (CX) and Contact Center AI transformations. Operating within the BBM Professional Services delivery team, you will split your impact between shaping our internal AI delivery practice, acting as a senior technical advisor for enterprise clients, and serving as the primary technical voice during complex project deliveries.

This role requires a visionary technical leader who can bridge the gap between complex business strategies and modern cloud contact center architectures. You will lead delivery architectures, guide engineering teams, and design state-of-the-art conversational and generative AI solutions utilizing market-leading CCaaS platforms.

Key Responsibilities

AI Practice Leadership & Strategy: Help shape, grow, and mature Bell’s CCaaS AI delivery practice. Establish architectural blueprints, delivery playbooks, and best practices for conversational AI, agent-assist tools, and generative AI deployments.
Technical Voice during Delivery: Provide active delivery oversight and technical governance on high-value CCaaS projects. Ensure engineering teams and external system integrators (SIs) build robust, scalable integrations that align with Bell’s technical benchmarks and deployment timelines.
Strategic Client Advisory: Act as a trusted advisor to enterprise and public sector clients. Lead discovery workshops, help clients define their CCaaS AI roadmaps, and articulate the business value of complex cloud CX migrations and AI integrations.
AI & Conversational Engineering: Design and oversee the implementation of Conversational AI (NLU voice/chatbots), Generative AI (LLM integration, agent knowledge-assist), and speech/interaction analytics using platform-native tools (e.g., Genesys AI, Amazon Lex/Bedrock, NICE Enlighten, or Google CCAI).
Multi-Platform Integration: Design complex integrations between CCaaS platforms and broader cloud ecosystems, CRM systems (such as Salesforce, ServiceNow, and Microsoft Dynamics), Work Force Management (WFM) platforms, and custom APIs.
Migration & Transformation: Architect technical migration strategies from legacy on-premise contact center environments (e.g., Avaya, Cisco) to modern, AI-powered cloud CCaaS architectures.
Pre-Sales Collaboration: Partner with sales and product leaders during the early stages to scope requirements, validate technical feasibility, estimate delivery effort, and craft compelling technical proposals.

Critical Qualifications

CCaaS Platform Expertise: 5+ years of hands-on architectural and delivery experience with at least two of the primary CCaaS platforms: Genesys Cloud CX, Amazon Connect, or NICE CXone.
AI, ML & NLU Competency: Demonstrated experience architecting and deploying AI solutions in a contact center environment, including intelligent IVR flows, conversational bots (using Amazon Lex, Genesys Dialog Engine, or Google Dialogflow), Generative AI/LLM-assisted search (e.g., Bedrock), and interaction analytics (e.g., Contact Lens, Enlighten).
Technical Voice & Advisory Skills: Excellent consulting, presentation, and communication skills. Proven capability to advise C-level executives on strategy, while maintaining the technical depth needed to mentor and guide developers in the weeds.
Integration & Development Proficiencies: Solid understanding of modern integration patterns, API development (REST/GraphQL), data streaming, and helper/scripting languages (e.g., Node.js, Python) for serverless integrations (e.g., AWS Lambda).
Proven Delivery Experience: 7+ years in Enterprise IT/Consulting Solution Architecture, with 3+ years dedicated to cloud-based contact center delivery, technical team leadership, and legacy-to-cloud migrations.
Relevant Certifications: Technical certifications in Genesys Cloud (e.g., Professional/Architect), AWS (e.g., Solutions Architect Pro, Specialty certifications), or NICE CXone are highly preferred.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 11/18/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

The AI Practice Lead will drive customer experience and contact center AI transformations by shaping delivery strategies and providing technical governance. They will act as a senior advisor to enterprise clients while overseeing the implementation of complex conversational and generative AI solutions.

Requirements

Candidates must have over 7 years of experience in enterprise IT solution architecture with at least 3 years dedicated to cloud-based contact center delivery. Proficiency in CCaaS platforms, AI/ML technologies, and modern integration patterns is required.

Skills

CCaaS
Artificial Intelligence
Generative AI
Conversational AI
Solution Architecture
Cloud Migration
Genesys Cloud CX
Amazon Connect
NICE CXone
API Development
Python
Node.js
Technical Leadership
Strategic Advisory
REST
GraphQL

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
35% discount on services
Exclusive partner offers

Visa sponsorship

Not detected in the job text

Keywords

AI Practice Lead
CCaaS
Customer Experience
Generative AI
Conversational AI
Genesys Cloud CX
Amazon Connect
NICE CXone
Amazon Lex
Google CCAI
Salesforce
ServiceNow
Microsoft Dynamics
Cloud Architecture
API
REST
GraphQL
Python
Node.js
AWS Lambda
Solution Architecture
Technical Governance
Enterprise IT
Digital Transformation
NLU
Machine Learning
Interaction Analytics
Work Force Management
Cloud Migration
Consulting

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