Find work in Canada.

580,758 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 mins ago
A
Management Consultant
ADAPTOVATE
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
ADAPTOVATE is a management consulting firm helping organisations stay ahead of change by building the capability to adapt, innovate, and lead in dynamic markets.
Added 1 hour ago
C
Analyste d’affaires – D365 Business Central
CGI
Montreal, QC
- Full-time
CGI is a globally recognized Information Technology services company specializing in digital transformation and cloud solutions. We help our clients modernize their operations, particularly…
Added 1 hour ago
C
Analyste d’affaires – D365 Business Central (Secteur Manufacturier)
CGI
Montreal, QC
- Full-time
CGI is a globally recognized Information Technology services company specializing in digital transformation and cloud solutions. We help our clients modernize their operations, particularly…
Added 1 hour ago
K
Senior Manager, Technology Strategy & Digital Transformation
KPMG
Vancouver, BC
- Full-time
Our Technology Strategy & Digital Transformation team is looking for a Senior Manager to advise business and technology leaders on complex transformation priorities. The successful…
Added 1 hour ago
K
Manager, Technology Strategy & Digital Transformation
KPMG
Vancouver, BC
- Full-time
Our Technology Strategy & Digital Transformation team is looking for a Manager to help organizations align technology investments with business priorities. The successful candidate will…
Added 1 hour ago
OS
Manager / Senior Manager, Healthcare - Industries and Government Practice
Optimus SBR
Toronto, ON
- Full-time
Lead the delivery of consulting engagements for healthcare and social service clients across system transformation, service delivery and operations, digital health, policy and program…
Added 1 hour ago
RC
Management Consulting Director, Technology
RSM Canada
Toronto, ON
- Full-time
Lead engagements spanning Technology Strategy, ERP Strategy and Selection, IT Architecture, enterprise application modernization, digital transformation, and technology operating model…
Added 1 hour ago
VP, Human Resources, Market Area North and Central America
Metso
Montreal, QC
…and Central America Leadership Team. In this role, you will lead the regional HR organization and drive the people agenda across North and Central America, enabling business success and…
Added 2 hours ago
J
Sr. CRM Account Executive
Jobgether
Canada
- $197,300 to $265,300 CAD / year
- Full-time
…solutions as strategic foundations for enterprise-wide digital transformation. You will develop territory strategies, identify high-value opportunities, and build relationships with senior…
Added 3 hours ago
AS
Senior Project Manager – VR & Immersive Training (Canada only)
Aequilibrium Software Inc.
Remote, Canada
- $110,000 to $130,000 CAD / year
- Full-time
- Remote
…experiences for enterprise learning, simulation, and digital…
Added 3 hours ago
M
AVP Strategy - Intermediary, Product, Institutional
Manulife
Toronto, ON
- Full-time
Reporting to the Head of GWAM Strategy and Transformation, the AVP, Strategy – Retail Intermediary, Product and Institutional is a strategic partner to the relevant business leadership…
Added 4 hours ago
H
Global Payroll Transformation Business Analyst
Hays
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
The team plays a critical role in delivering a Global Payroll Transformation Program, a multi-year initiative focused on standardizing payroll processes, strengthening governance and…
Added 4 hours ago
M
Customer Success Account Manager
Microsoft
Calgary, AB
- Full-time
…You engage stakeholders, align on strategic priorities, and lead Customer Success Planning to help customers strengthen operational health, accelerate cloud adoption, and advance AI…
Added 4 hours ago
M
Customer Success Account Manager
Microsoft
Toronto, ON
- Full-time
…You engage stakeholders, align on strategic priorities, and lead Customer Success Planning to help customers strengthen operational health, accelerate cloud adoption, and advance AI…
Added 4 hours ago
M
Cloud Solution Architect - AI Apps - Full-time LOA backfill
Microsoft
Calgary, AB · Vancouver, BC
- Full-time
…passionate about driving our customers’ application innovation & AI transformation on the Microsoft platform. As part of this role, you will be responsible for technical customer…
Added 4 hours ago
M
AVP Retirement & Wealth Strategy
Manulife
Toronto, ON
- Full-time
Lead the development of communications to the Board of Directors, Executive Leadership Team, Transformation Delivery Team and other senior audiences
Added 5 hours ago
T
DCO
TEKsystems
Burnaby, BC
- $65,000 to $75,000 CAD / year
- Full-time
…(ASHRAE TC9.9 etc.) Able to deliver independently and take lead on local initiatives Strong organizational skills, with the ability to multi-task and prioritize Proficient with Microsoft…
Added 6 hours ago
AC
Senior Manager, Strategic Initiatives (Underwriting/ Personal Lines)
Aviva Canada
Toronto, ON
- Full-time
Lead cross-functional projects and strategic initiatives that drive business performance and transformation.
Added 6 hours ago
AC
Senior Manager, Strategic Initiatives (Underwriting/ Personal Lines)
Aviva Canada
Markham, ON
- Full-time
Lead cross-functional projects and strategic initiatives that drive business performance and transformation.
Added 6 hours ago
RU
Management Consulting Director, Technology
RSM US LLP
Toronto, ON
- Full-time
Lead engagements spanning Technology Strategy, ERP Strategy and Selection, IT Architecture, enterprise application modernization, digital transformation, and technology operating model…
Added 6 hours ago
TE
Planning Intelligence & Automation
TC Energy
Calgary, AB
- Full-time
…practical digital workflows. You will partner closely with the PE Lead on process ownership, controls, workflow requirements, and adoption, and with the PDO Data Lead on data architecture,…
Added 7 hours ago
OT
Sr. Software Developer
Open Text Corporation
Richmond Hill, ON
- Other
…and contribute to projects that shape the future of digital…
Added 7 hours ago
AC
Consultant(e) En Développement Des Talents Et En Développement Organisationnel/Talent & Organizational Development Consultant
Aston Carter
Ottawa, ON
- $60 to $75 CAD / hour
- Contract
…des solutions de développement et piloter des initiatives de transformation organisationnelle basées sur des données…
Added 7 hours ago
C
Product Owner - Agentic
CIBC
Toronto, ON
- Full-time
…agents, and our business. As a Product Owner, Contact Centre Transformation, you’ll define the vision, goals, and roadmap for initiatives that introduce Agentic Artificial Intelligence (AI)…
Added 7 hours ago
T
Program Manager, Carrier Operations & Governance
Twilio
Remote, Canada
- Full-time
- Remote
In this role, you will lead program execution across four core pillars:

Bell

AI Practise Lead (CCaaS)

Mississauga, ON, Canada

Hybrid

Apply About employer

Applications open in a new tab.

Job details

Workplace: Hybrid
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Req Id: 433525

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Summary

As the AI Practice Lead for CCaaS, you will be the definitive technical authority and strategic voice driving customer experience (CX) and Contact Center AI transformations. Operating within the BBM Professional Services delivery team, you will split your impact between shaping our internal AI delivery practice, acting as a senior technical advisor for enterprise clients, and serving as the primary technical voice during complex project deliveries.

This role requires a visionary technical leader who can bridge the gap between complex business strategies and modern cloud contact center architectures. You will lead delivery architectures, guide engineering teams, and design state-of-the-art conversational and generative AI solutions utilizing market-leading CCaaS platforms.

Key Responsibilities

AI Practice Leadership & Strategy: Help shape, grow, and mature Bell’s CCaaS AI delivery practice. Establish architectural blueprints, delivery playbooks, and best practices for conversational AI, agent-assist tools, and generative AI deployments.
Technical Voice during Delivery: Provide active delivery oversight and technical governance on high-value CCaaS projects. Ensure engineering teams and external system integrators (SIs) build robust, scalable integrations that align with Bell’s technical benchmarks and deployment timelines.
Strategic Client Advisory: Act as a trusted advisor to enterprise and public sector clients. Lead discovery workshops, help clients define their CCaaS AI roadmaps, and articulate the business value of complex cloud CX migrations and AI integrations.
AI & Conversational Engineering: Design and oversee the implementation of Conversational AI (NLU voice/chatbots), Generative AI (LLM integration, agent knowledge-assist), and speech/interaction analytics using platform-native tools (e.g., Genesys AI, Amazon Lex/Bedrock, NICE Enlighten, or Google CCAI).
Multi-Platform Integration: Design complex integrations between CCaaS platforms and broader cloud ecosystems, CRM systems (such as Salesforce, ServiceNow, and Microsoft Dynamics), Work Force Management (WFM) platforms, and custom APIs.
Migration & Transformation: Architect technical migration strategies from legacy on-premise contact center environments (e.g., Avaya, Cisco) to modern, AI-powered cloud CCaaS architectures.
Pre-Sales Collaboration: Partner with sales and product leaders during the early stages to scope requirements, validate technical feasibility, estimate delivery effort, and craft compelling technical proposals.

Critical Qualifications

CCaaS Platform Expertise: 5+ years of hands-on architectural and delivery experience with at least two of the primary CCaaS platforms: Genesys Cloud CX, Amazon Connect, or NICE CXone.
AI, ML & NLU Competency: Demonstrated experience architecting and deploying AI solutions in a contact center environment, including intelligent IVR flows, conversational bots (using Amazon Lex, Genesys Dialog Engine, or Google Dialogflow), Generative AI/LLM-assisted search (e.g., Bedrock), and interaction analytics (e.g., Contact Lens, Enlighten).
Technical Voice & Advisory Skills: Excellent consulting, presentation, and communication skills. Proven capability to advise C-level executives on strategy, while maintaining the technical depth needed to mentor and guide developers in the weeds.
Integration & Development Proficiencies: Solid understanding of modern integration patterns, API development (REST/GraphQL), data streaming, and helper/scripting languages (e.g., Node.js, Python) for serverless integrations (e.g., AWS Lambda).
Proven Delivery Experience: 7+ years in Enterprise IT/Consulting Solution Architecture, with 3+ years dedicated to cloud-based contact center delivery, technical team leadership, and legacy-to-cloud migrations.
Relevant Certifications: Technical certifications in Genesys Cloud (e.g., Professional/Architect), AWS (e.g., Solutions Architect Pro, Specialty certifications), or NICE CXone are highly preferred.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 11/18/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.

Apply About employer

More about this job

Responsibilities

The AI Practice Lead will drive customer experience and contact center AI transformations by shaping delivery strategies and providing technical governance. They will act as a senior advisor to enterprise clients while overseeing the implementation of complex conversational and generative AI solutions.

Requirements

Candidates must have over 7 years of experience in enterprise IT solution architecture with at least 3 years dedicated to cloud-based contact center delivery. Proficiency in CCaaS platforms, AI/ML technologies, and modern integration patterns is required.

Skills

CCaaS
Artificial Intelligence
Generative AI
Conversational AI
Solution Architecture
Cloud Migration
Genesys Cloud CX
Amazon Connect
NICE CXone
API Development
Python
Node.js
Technical Leadership
Strategic Advisory
REST
GraphQL

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
35% discount on services
Exclusive partner offers

Visa sponsorship

Not detected in the job text

Keywords

AI Practice Lead
CCaaS
Customer Experience
Generative AI
Conversational AI
Genesys Cloud CX
Amazon Connect
NICE CXone
Amazon Lex
Google CCAI
Salesforce
ServiceNow
Microsoft Dynamics
Cloud Architecture
API
REST
GraphQL
Python
Node.js
AWS Lambda
Solution Architecture
Technical Governance
Enterprise IT
Digital Transformation
NLU
Machine Learning
Interaction Analytics
Work Force Management
Cloud Migration
Consulting

Report this job