Jobs in Canada

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Added 1 hour ago
II
Implementation Engineer - Contract
Intermedia Intelligent Communications
Remote, Canada
- $40 to $50 CAD / hour
- Temporary
- Remote
The Implementation Engineer (Integrations) designs, builds, and supports IVR and API integrations for enterprise contact center environments. This role works directly with customers to…
Added 7 hours ago
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Senior Cloud Contact Center Engineer
Yochana
Toronto, ON
- Contract
· Lead the design, development, implementation, and support of enterprise Contact Center solutions.
Added 1 day ago
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Software Engineer II - Senior IVR Developer
TD
Toronto, ON
- Full-time
4+ years of experience in DTMF IVR application development in CVP (Contact Center)
Added 4 days ago
KG
French QA Automation Tester (Bilingual)
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
…Tester to ensure seamless customer journeys across enterprise contact center platforms. In this role, you will focus on QA automation for Contact Centre as a Service (CCaaS) programs,…
Added 4 days ago
M
Senior Data Architect
Miratech
Toronto, ON · Scarborough, ON
- Full-time
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 4 days ago
RI
Contact Center/Amazon Connect with AWS DevOps
Raas Infotek
Toronto, ON
- Contract
Location : Toronto,ON -Hybrid (3 days per week onsite)
Added 4 days ago
KR
Amazon Connect & AWS DevOps
KTek Resourcing
Toronto, ON
- Contract
Location: Toronto, ON (3 days per week onsite)
Added 5 days ago
RI
Technical Lead
Raas Infotek
Toronto, ON
- Contract
· Lead the design, development, implementation, and support of enterprise Contact Center solutions.
Added 6 days ago
Senior Technology Consultant
TELUS
Montreal, QC · Quebec, QC · Rimouski, QC
Our CCAT team designs and deploys contact centre solutions that help TELUS customers connect with the people who serve them. We work across Cisco Webex Contact Center, Cisco UCCX and Avaya…
Added 6 days ago
AI
IVR-Contact Centre Engineer
Apptoza Inc.
Toronto, ON
- Full-time
Lead the design, development, implementation, and support of IVR and Contact Center applications.
Added 6 days ago
RI
Technical Lead - Contact Center/Amazon Connect
Raas Infotek
Toronto, ON
- Contract
Location: Toronto (3 days per week onsite) EST
Added 6 days ago
M
Senior Data Architect
Miratech
Mississauga, ON
- Full-time
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 6 days ago
KR
Technical Lead
KTek Resourcing
Toronto, ON
- Contract
Lead the design, development, implementation, and support of enterprise Contact Center solutions.
Added 6 days ago
KR
Amazon Connect IVR Developer
KTek Resourcing
Toronto, ON
- Contract
Location: Toronto, ON (3 days per week onsite)
Added 6 days ago
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Contact Center Consultant
HCLTech
Toronto, ON
- $100,000 to $115,000 CAD / year
- Full-time
Work location - 3 days per week work from office Toronto, ON, Canada
Added 6 days ago
AI Practise Lead (CCaaS)
Bell
Mississauga, ON
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week
Added 7 days ago
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Amazon Connect Developer / Designer
Genpact
Toronto, ON
- Full-time
…configuring, developing, integrating, testing, and troubleshooting contact-center…
Added 7 days ago
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Solution Consultant Director, Partner channel
Omilia
Canada
- Full-time
Deep knowledge of conversational AI, voice IVR, NLU, and contact center automation technologies, with the ability to speak credibly at both technical and executive levels
Added 7 days ago
O
Solution Consultant Director, Partner channel
Omilia
Remote, Canada
- Remote
Deep knowledge of conversational AI, voice IVR, NLU, and contact center automation technologies, with the ability to speak credibly at both technical and executive levels.
Added 7 days ago
AI
Tech Lead for IVR-Contact Centre
Apptoza Inc.
Toronto, ON
- Full-time
Lead the design, development, implementation, and support of IVR and Contact Center applications.
Added 7 days ago
AI
IVR-Contact Centre Engineer
Apptoza Inc.
Toronto, ON
- Full-time
Lead the design, development, implementation, and support of IVR and Contact Center applications.
Added 8 days ago
Q
CCaaS Architect
Quantiphi
Canada
- Full-time
We are looking for an Architect to support a Contact Center as a Service (CCaaS) deployment on Google CCAIP platform, building and configuring DTMF IVR menus and contact center call flows…
Added 10 days ago
AI
IVR-Contact Centre Engineer
Apptoza Inc.
Toronto, ON
- Full-time
Lead the design, development, implementation, and support of IVR and Contact Center applications.
Added 11 days ago
AC
Telephony and Mobility Administrator
Amphenol Communications Solutions
Markham, ON
- Full-time
…assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and…
Added 14 days ago
AI
IVR / Contact Center Engineer
Apptoza Inc.
Toronto, ON
- Contract
Lead the design, development, implementation, and support of IVR and Contact Center applications.

Bell

AI Practise Lead (CCaaS)

Mississauga, ON, Canada

Hybrid

Apply on jobs.bce.ca About employer

Applications open in a new tab.

Job details

Workplace: Hybrid
Apply by: Nov 19, 2026
Work location: For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week
Posting language: English
Posted: Nov 3, 2026

Original job description

Req Id: 433525

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Summary

As the AI Practice Lead for CCaaS, you will be the definitive technical authority and strategic voice driving customer experience (CX) and Contact Center AI transformations. Operating within the BBM Professional Services delivery team, you will split your impact between shaping our internal AI delivery practice, acting as a senior technical advisor for enterprise clients, and serving as the primary technical voice during complex project deliveries.

This role requires a visionary technical leader who can bridge the gap between complex business strategies and modern cloud contact center architectures. You will lead delivery architectures, guide engineering teams, and design state-of-the-art conversational and generative AI solutions utilizing market-leading CCaaS platforms.

Key Responsibilities

AI Practice Leadership & Strategy: Help shape, grow, and mature Bell’s CCaaS AI delivery practice. Establish architectural blueprints, delivery playbooks, and best practices for conversational AI, agent-assist tools, and generative AI deployments.
Technical Voice during Delivery: Provide active delivery oversight and technical governance on high-value CCaaS projects. Ensure engineering teams and external system integrators (SIs) build robust, scalable integrations that align with Bell’s technical benchmarks and deployment timelines.
Strategic Client Advisory: Act as a trusted advisor to enterprise and public sector clients. Lead discovery workshops, help clients define their CCaaS AI roadmaps, and articulate the business value of complex cloud CX migrations and AI integrations.
AI & Conversational Engineering: Design and oversee the implementation of Conversational AI (NLU voice/chatbots), Generative AI (LLM integration, agent knowledge-assist), and speech/interaction analytics using platform-native tools (e.g., Genesys AI, Amazon Lex/Bedrock, NICE Enlighten, or Google CCAI).
Multi-Platform Integration: Design complex integrations between CCaaS platforms and broader cloud ecosystems, CRM systems (such as Salesforce, ServiceNow, and Microsoft Dynamics), Work Force Management (WFM) platforms, and custom APIs.
Migration & Transformation: Architect technical migration strategies from legacy on-premise contact center environments (e.g., Avaya, Cisco) to modern, AI-powered cloud CCaaS architectures.
Pre-Sales Collaboration: Partner with sales and product leaders during the early stages to scope requirements, validate technical feasibility, estimate delivery effort, and craft compelling technical proposals.

Critical Qualifications

CCaaS Platform Expertise: 5+ years of hands-on architectural and delivery experience with at least two of the primary CCaaS platforms: Genesys Cloud CX, Amazon Connect, or NICE CXone.
AI, ML & NLU Competency: Demonstrated experience architecting and deploying AI solutions in a contact center environment, including intelligent IVR flows, conversational bots (using Amazon Lex, Genesys Dialog Engine, or Google Dialogflow), Generative AI/LLM-assisted search (e.g., Bedrock), and interaction analytics (e.g., Contact Lens, Enlighten).
Technical Voice & Advisory Skills: Excellent consulting, presentation, and communication skills. Proven capability to advise C-level executives on strategy, while maintaining the technical depth needed to mentor and guide developers in the weeds.
Integration & Development Proficiencies: Solid understanding of modern integration patterns, API development (REST/GraphQL), data streaming, and helper/scripting languages (e.g., Node.js, Python) for serverless integrations (e.g., AWS Lambda).
Proven Delivery Experience: 7+ years in Enterprise IT/Consulting Solution Architecture, with 3+ years dedicated to cloud-based contact center delivery, technical team leadership, and legacy-to-cloud migrations.
Relevant Certifications: Technical certifications in Genesys Cloud (e.g., Professional/Architect), AWS (e.g., Solutions Architect Pro, Specialty certifications), or NICE CXone are highly preferred.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 11/18/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.

Apply on jobs.bce.ca About employer

More about this job

Responsibilities

The AI Practice Lead will drive customer experience and contact center AI transformations by shaping delivery strategies and providing technical governance. They will act as a senior advisor to enterprise clients while overseeing the implementation of complex conversational and generative AI solutions.

Requirements

Candidates must have over 7 years of experience in enterprise IT solution architecture with at least 3 years dedicated to cloud-based contact center delivery. Proficiency in CCaaS platforms, AI/ML technologies, and modern integration patterns is required.

Skills

CCaaS
Artificial Intelligence
Generative AI
Conversational AI
Solution Architecture
Cloud Migration
Genesys Cloud CX
Amazon Connect
NICE CXone
API Development
Python
Node.js
Technical Leadership
Strategic Advisory
REST
GraphQL

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
35% discount on services
Exclusive partner offers

Visa sponsorship

Not detected in the job text

Keywords

AI Practice Lead
CCaaS
Customer Experience
Generative AI
Conversational AI
Genesys Cloud CX
Amazon Connect
NICE CXone
Amazon Lex
Google CCAI
Salesforce
ServiceNow
Microsoft Dynamics
Cloud Architecture
API
REST
GraphQL
Python
Node.js
AWS Lambda
Solution Architecture
Technical Governance
Enterprise IT
Digital Transformation
NLU
Machine Learning
Interaction Analytics
Work Force Management
Cloud Migration
Consulting

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Jobs in Canada