Find work in Canada.

580,758 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 hour ago
C
Senior Salesforce Developer
CGI
Victoria, BC
- Full-time
…healthcare clients across British Columbia. You will take a lead role on complex implementations - owning technical design, writing high quality Apex and Lightning Web Components, and…
Added 1 hour ago
C
Analyste d’affaires – D365 Business Central
CGI
Montreal, QC
- Full-time
CGI is a globally recognized Information Technology services company specializing in digital transformation and cloud solutions. We help our clients modernize their operations, particularly…
Added 1 hour ago
C
Analyste d’affaires – D365 Business Central (Secteur Manufacturier)
CGI
Montreal, QC
- Full-time
CGI is a globally recognized Information Technology services company specializing in digital transformation and cloud solutions. We help our clients modernize their operations, particularly…
Added 1 hour ago
A
Project Management Lead - Talent Pipeline
APPLY
Canada
- Full-time
…agents across the project lifecycle, and the Project Management Lead is accountable for making that model work at program and team level: defining the guardrails your teams operate within,…
Added 1 hour ago
RC
Management Consulting Director, Technology
RSM Canada
Toronto, ON
- Full-time
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize…
Added 1 hour ago
TM
Network Support Specialist
Tech Manitoba
Winnipeg, MB
- Internship
…reliable service and exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that champions safety, supports innovation, and delivers on our…
Added 3 hours ago
F
IT Operations Manager, AI & Automation
FacilityOS
Remote, Canada
- $125,000 to $145,000 CAD / year
- Full-time
- Remote
The IT Manager will lead an existing IT team and own the secure, reliable, and cost-effective delivery of internal technology services. This is a hands-on leadership role covering employee…
Added 4 hours ago
A
Intermediate Software Developer
ATB
Calgary, AB · Edmonton, AB
- Full-time
At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what…
Added 4 hours ago
AI
Lead Consultant
Atlantis IT Group
Canada
- Contract
…project assigned to him/ her e.g. CIAM, SIEM, IGA, CLM, Public Cloud, Data protection, Threat and Fraud Management, and Application/Network/ Endpoint/Infrastructure…
Added 4 hours ago
E
Enterprise Network Architect
evertz.io
Burlington, ON
- Internship
We're looking for a Enterprise Network Architect to join our customer-facing solutions team. This is not a back-office design role - you'll work directly with customers (broadcasters, media…
Added 4 hours ago
TT
Software Architect
trane technologies
Montreal, QC
- Full-time
You'll get to build the brains behind smarter buildings. As a Software Architect, you'll lead the design and development of the backend services that power our Cloud-based Building…
Added 5 hours ago
A
Senior Manager Solution Architect
Avanade
Toronto, ON
- Full-time
The GSAD Solution Architect will take a lead in providing sales support and solution configuration on large, complex, Consulting and Managed Services deals and working with other SAs within…
Added 5 hours ago
L
Product Technical Lead (SAP FICO)
LCBO
Toronto, ON
- Full-time
As SAP FICO Product Technical Lead, you will act as a trusted representative within the product team, partnering with business and IT stakeholders to design effective, sustainable technical…
Added 6 hours ago
RU
Management Consulting Director, Technology
RSM US LLP
Toronto, ON
- Full-time
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize…
Added 6 hours ago
R
Senior Full Stack Engineer (Rails & React)
REW
Vancouver, BC
- Full-time
As part of our team, you’ll architect scalable applications, design modern full-stack systems integrating a wide range of advanced data sets and services. Beyond building, you’ll play a…
Added 6 hours ago
TG
Audio Visual Support Intern
TMX Group
Toronto, ON
- $20 to $23 CAD / hour
- Full-time
We are seeking a highly organized, proactive, and technically minded AV Support Intern to join our Global Technology Services (GTS) team. This vital role is responsible for ensuring…
Added 6 hours ago
B
Principal System Engineer
Backbase
Toronto, ON
- Full-time
Cloud Native Mastery: Expert-level production experience with self-managed Kubernetes, Azure services, advanced Linux systems administration, and deep network routing/troubleshooting.
Added 6 hours ago
L
Senior Auditor, Technology | Contract Until March 2028
lululemon
Vancouver, BC
- Full-time
The Global Risk & Advisory Services team is responsible for the internal audit, risk advisory and enterprise risk management portfolios at lululemon. We leverage our risk and control…
Added 6 hours ago
TG
Senior Manager, Applications and Engineering
TMX Group
Toronto, ON
- Full-time
…modernization initiatives (e.g., legacy systems integration with cloud infrastructure and containerized…
Added 6 hours ago
C
Senior Java Developer - Vice President
Citi
Mississauga, ON
- Full-time
We are seeking for a “Technology Lead Analyst" to join our team; this is a senior role responsible for overseeing the design and implementation of new or enhanced application systems in…
Added 7 hours ago
TG
Senior Manager, Applications and Engineering
TMX Group
Toronto, ON
- Full-time
…modernization initiatives (e.g., legacy systems integration with cloud infrastructure and containerized…
Added 7 hours ago
AI Practise Lead (CCaaS)
Bell
Mississauga, ON
As the AI Practice Lead for CCaaS, you will be the definitive technical authority and strategic voice driving customer experience (CX) and Contact Center AI transformations. Operating…
Added 7 hours ago
TG
Project Manager (12 Months Contract)
TMX Group
Toronto, ON
- $100 to $120 CAD / hour
- Full-time
Lead the project team in re-estimating project effort and costs at the appropriate gates, obtaining approval on any revisions
Added 7 hours ago
GL
Senior Security Engineer (Palo Alto)
goeasy Ltd.
Mississauga, ON
- Full-time
Lead Palo Alto Networks firewall deployment, configuration, and administration across on-premises, cloud, and hybrid environments, applying deep expertise in NGFW architecture, App-ID,…
Added 7 hours ago
C
Senior Security Analyst - GRC
CanDeal
Toronto, ON
- Full-time
CanDeal Group is a leading provider of electronic marketplaces, data services, and technology solutions serving the Canadian capital markets. Through its marketplaces and data businesses,…

Bell

AI Practise Lead (CCaaS)

Mississauga, ON, Canada

Hybrid

Apply About employer

Applications open in a new tab.

Job details

Workplace: Hybrid
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Req Id: 433525

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Summary

As the AI Practice Lead for CCaaS, you will be the definitive technical authority and strategic voice driving customer experience (CX) and Contact Center AI transformations. Operating within the BBM Professional Services delivery team, you will split your impact between shaping our internal AI delivery practice, acting as a senior technical advisor for enterprise clients, and serving as the primary technical voice during complex project deliveries.

This role requires a visionary technical leader who can bridge the gap between complex business strategies and modern cloud contact center architectures. You will lead delivery architectures, guide engineering teams, and design state-of-the-art conversational and generative AI solutions utilizing market-leading CCaaS platforms.

Key Responsibilities

AI Practice Leadership & Strategy: Help shape, grow, and mature Bell’s CCaaS AI delivery practice. Establish architectural blueprints, delivery playbooks, and best practices for conversational AI, agent-assist tools, and generative AI deployments.
Technical Voice during Delivery: Provide active delivery oversight and technical governance on high-value CCaaS projects. Ensure engineering teams and external system integrators (SIs) build robust, scalable integrations that align with Bell’s technical benchmarks and deployment timelines.
Strategic Client Advisory: Act as a trusted advisor to enterprise and public sector clients. Lead discovery workshops, help clients define their CCaaS AI roadmaps, and articulate the business value of complex cloud CX migrations and AI integrations.
AI & Conversational Engineering: Design and oversee the implementation of Conversational AI (NLU voice/chatbots), Generative AI (LLM integration, agent knowledge-assist), and speech/interaction analytics using platform-native tools (e.g., Genesys AI, Amazon Lex/Bedrock, NICE Enlighten, or Google CCAI).
Multi-Platform Integration: Design complex integrations between CCaaS platforms and broader cloud ecosystems, CRM systems (such as Salesforce, ServiceNow, and Microsoft Dynamics), Work Force Management (WFM) platforms, and custom APIs.
Migration & Transformation: Architect technical migration strategies from legacy on-premise contact center environments (e.g., Avaya, Cisco) to modern, AI-powered cloud CCaaS architectures.
Pre-Sales Collaboration: Partner with sales and product leaders during the early stages to scope requirements, validate technical feasibility, estimate delivery effort, and craft compelling technical proposals.

Critical Qualifications

CCaaS Platform Expertise: 5+ years of hands-on architectural and delivery experience with at least two of the primary CCaaS platforms: Genesys Cloud CX, Amazon Connect, or NICE CXone.
AI, ML & NLU Competency: Demonstrated experience architecting and deploying AI solutions in a contact center environment, including intelligent IVR flows, conversational bots (using Amazon Lex, Genesys Dialog Engine, or Google Dialogflow), Generative AI/LLM-assisted search (e.g., Bedrock), and interaction analytics (e.g., Contact Lens, Enlighten).
Technical Voice & Advisory Skills: Excellent consulting, presentation, and communication skills. Proven capability to advise C-level executives on strategy, while maintaining the technical depth needed to mentor and guide developers in the weeds.
Integration & Development Proficiencies: Solid understanding of modern integration patterns, API development (REST/GraphQL), data streaming, and helper/scripting languages (e.g., Node.js, Python) for serverless integrations (e.g., AWS Lambda).
Proven Delivery Experience: 7+ years in Enterprise IT/Consulting Solution Architecture, with 3+ years dedicated to cloud-based contact center delivery, technical team leadership, and legacy-to-cloud migrations.
Relevant Certifications: Technical certifications in Genesys Cloud (e.g., Professional/Architect), AWS (e.g., Solutions Architect Pro, Specialty certifications), or NICE CXone are highly preferred.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 11/18/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.

Apply About employer

More about this job

Responsibilities

The AI Practice Lead will drive customer experience and contact center AI transformations by shaping delivery strategies and providing technical governance. They will act as a senior advisor to enterprise clients while overseeing the implementation of complex conversational and generative AI solutions.

Requirements

Candidates must have over 7 years of experience in enterprise IT solution architecture with at least 3 years dedicated to cloud-based contact center delivery. Proficiency in CCaaS platforms, AI/ML technologies, and modern integration patterns is required.

Skills

CCaaS
Artificial Intelligence
Generative AI
Conversational AI
Solution Architecture
Cloud Migration
Genesys Cloud CX
Amazon Connect
NICE CXone
API Development
Python
Node.js
Technical Leadership
Strategic Advisory
REST
GraphQL

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
35% discount on services
Exclusive partner offers

Visa sponsorship

Not detected in the job text

Keywords

AI Practice Lead
CCaaS
Customer Experience
Generative AI
Conversational AI
Genesys Cloud CX
Amazon Connect
NICE CXone
Amazon Lex
Google CCAI
Salesforce
ServiceNow
Microsoft Dynamics
Cloud Architecture
API
REST
GraphQL
Python
Node.js
AWS Lambda
Solution Architecture
Technical Governance
Enterprise IT
Digital Transformation
NLU
Machine Learning
Interaction Analytics
Work Force Management
Cloud Migration
Consulting

Report this job