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Added 1 min ago
C
Client Engagement Associate [Hourly]
CIBC
Saskatoon, SK
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 1 min ago
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Senior Trade Finance Analyst - Bilingual
CIBC
Montreal, QC
- Full-time
The Senior Trade Finance Analyst is a senior specialist role, responsible for the Documentary Credits and/ or Documentary Collection products. As a subject matter expert, you will be an…
Added 1 min ago
CP
Accounting Specialist - Trading Finance
Capital Power
Calgary, AB
- Full-time
We are seeking a highly motivated Accounting Specialist to join our dynamic team at Capital Power. As an Accounting Specialist – Trading Finance, you will play a vital role in supporting…
Added 15 mins ago
M
(12 Month Co-op) Portfolio Management Specialist
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
…Our Co-op Program is your launchpad to success, offering the support, structure, and exciting opportunities you need to thrive and make your…
Added 15 mins ago
SC
System Implementation Specialist
SFIR Consulting Ltd.
ON · North York (Northwood Park / York University), Ontario
- Full-time
Support Specialist capacity, scheduling, and workload across
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M
RQ11255 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
The Quality Assurance Specialist is responsible for the
Added 30 mins ago
Event Marketing Specialist, Contract
Volkswagen AG
ON · Pickering, ON
The Event Marketing Specialist will lead the planning and execution of all Marketing events that drive engagement and elevate brand presence. Working closely with the Manager, Marketing and…
Added 30 mins ago
Manufacturing Applications Engineer
ArcelorMittal
Hamilton, ON
Support system integration across OT platforms (automation interfaces, historians, databases, reporting/analytics, and application-to-application interfaces).
Added 30 mins ago
HR
Medical & Academic Affairs Specialist
Humber River Health
Toronto, ON · GTA, ON
- Other
Right now, we are looking for a Medical & Academic Affairs Specialist to join our Medical Affairs Department!
Added 30 mins ago
RB
Banking Advisor Intern
Royal Bank of Canada
Huntsville, ON
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 30 mins ago
RB
Client Advisor Intern
Royal Bank of Canada
Petawawa, ON
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 30 mins ago
AC
Spécialiste Des Contrats/contract Specialist
Aston Carter
Dorval, QC
- $30 to $40 CAD / hour
- Contract
Soutenir les unités d'affaires dans l'application de recours contractuels contre les violations matérielles.
Added 46 mins ago
Master Data Compliance Specialist
Dare Foods Limited
Cambridge, ON
The Master Data Compliance Specialist is responsible for maintaining the accuracy, integrity, and efficiency of master data within SAP. This role supports internal and external customers by…
Added 46 mins ago
Member IT Services - Technical Lead- BC Functional
Mohawk Medbuy Corporation (MMC)
Burlington, ON · Toronto, ON
We are currently recruiting for a Technical Lead - Microsoft Business Central to support our Member IT Services team.
Added 46 mins ago
RT
Machine Learning Specialist
Redlen Technologies Inc.
Victoria, BC
- $100,000 to $125,000 CAD / year
- Full-time
…meet the highest standards of reliability, performance, and application suitability. The team plays a critical role in connecting detector design and manufacturing to real-world imaging…
Added 46 mins ago
FI
Privacy Impact Assessment Specialist
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Familiarity with Application Programming Interface (API) functionality and management
Added 46 mins ago
KP
Enrolment Management Coordinator - Competition ID: 4870
Kwantlen Polytechnic University
Richmond, BC
- Full-time
Employee Group: Support Staff (BC General Employees Union)
Added 46 mins ago
NL
Payroll and Benefits Specialist
Nanaimo Ladysmith Public Schools - School District 68
Nanaimo, BC
- Full-time
Nanaimo Ladysmith Public Schools (NLPS) is seeking a skilled and detailed Payroll and Benefits Specialist to support and join its Payroll Team, in a continuing and full-time capacity! Under…
Added 46 mins ago
E
Application Monitoring Specialist
Experis
Mississauga, ON
- $55 to $65 CAD / hour
- Contract
Application Monitoring Specialist (Dynatrace Administrator)
Added 46 mins ago
IS
CityView Application Specialist
InSync Systems
AB · Greater Edmonton Metropolitan Area
- Contract
We are seeking an experienced CityView Application Specialist with hands-on experience supporting municipal planning and development business processes and the CityView software solution.…
Added 1 hour ago
CF
Senior Security Specialist
CI Financial
Toronto, ON
- Full-time
The Security Analyst II (Senior Security Specialist) is a senior hands-on security professional responsible for identifying, assessing, and remediating enterprise security risk. The role…
Added 1 hour ago
MM
Technical Lead - Microsoft Business Central
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are currently recruiting for a Technical Lead - Microsoft Business Central to support our Member IT Services team. The successful candidate can work from our Toronto or Burlington…
Added 1 hour ago
B
Patient Services Specialist
BonLook
Victoria, BC
- Full-time
…exceptional skills and experience and join us as a Patient Services Specialist to fill an existing…
Added 1 hour ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Winnipeg, MB
- Part-time
Ability to conduct sit down makeup and skincare consultations and demonstrate application
Added 1 hour ago
SC
Creative Retail Sourcing Specialist (Buyer)
Sheridan College
Oakville, ON
- Full-time
Reporting to the Operations Manager, Campus Services, the Creative Retail Sourcing Specialist is responsible for executing sourcing strategies to reduce costs and analyzing vendor spend.…

Bell

Application Specialist

Toronto, ON, Canada

Hybrid

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Job details

Workplace: Hybrid
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 21, 2026

Original job description

Req Id: 432401

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Summary

Bell Canada is the Canadian leader in contact centre solutions. We are a dynamic team that provides support, monitoring and management of contact centre solutions for our business customers.

Our Network team strives to deliver best in class customer solution’s stability and quality of service. We are passionate about end-to-end and proactive support through our diverse family of experts. We succeed by evolving constantly and adopting new practices in order to achieve our objectives and maintain our balance between work and pleasure. If you join us, you will work with compassionate and supportive team members in a climate of collaboration and openness to change.

We are offering this exciting Specialist Application opportunity to a highly motivated, creative, and disciplined person that possesses an exceptional positive attitude. This role will require you to work closely with team members such as contact center solution architects and specialist, network architects, product owners, scrum masters, and developers. The Specialist Application will be primarily responsible for providing our business customers with application and infrastructure support, maintenance and 24/7 on-call service monitoring.

Key Responsibilities

Motivated to find and implement innovative solutions that improves service for our customers
Troubleshoot and resolve technical problems for our customer solutions
Proactively prevent downtime of the Contact Center applications and infrastructure using your technical and analytical skills
Solidify customer loyalty, relationships and satisfaction
Work in synergy with various partners and stakeholders
Take the lead and maintain the solution stability and service availability across Bell
Work with Cloud and on-premises contact centre solutions

Critical Qualifications

Minimum of 3 years of experience in a relevant Contact Center technical or product management role
Minimum 3 years hands-on experience with Contact Center platforms such as Genesys Cloud, Genesys Engaged, Genesys PureConnect, Genesys WFM, Genesys Cloud.
Hands-On experience in Nice CX, Verint, Avaya, Cisco, and AudioCodes is an asset
Proficient in programming and scripting languages (e.g., Java, JavaScript, SQL)
Solid understanding of networked systems including client/server architecture, web applications/services, and layered application design
Familiarity with databases, networking, system administration, and Voice over IP (VoIP) technologies
Demonstrated ability to lead transformation with agility, communicate effectively across all levels, and solve complex problems strategically
Committed to continuous learning and thrives under pressure in collaborative environments
Bilingualism (French and English) is preferred.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular Term - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Don Mills || Canada : Ontario : Ottawa || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 10/29/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

Provide application and infrastructure support, maintenance, and 24/7 on-call monitoring for cloud and on-premises contact center solutions. Troubleshoot customer issues, proactively prevent service downtime, and maintain solution stability and availability while collaborating with customers and internal stakeholders.

Requirements

Requires at least 3 years of experience in a relevant contact center technical or product management role, including hands-on experience with contact center platforms such as Genesys. Candidates should have programming or scripting proficiency, knowledge of networked systems, databases, system administration, and VoIP, as well as strong communication, problem-solving, and collaboration skills; French and English bilingualism is preferred, and French knowledge is required for Quebec positions.

Skills

Contact Center Support
Genesys Platforms
Nice CX
Verint
Avaya
Cisco
AudioCodes
Java
JavaScript
SQL
Troubleshooting
Network Systems
Client/Server Architecture
Web Applications
Database Administration
Voice over IP (VoIP)

Benefits

Medical Benefits
Dental Benefits
Vision Benefits
Mental Health Benefits
Employee Service Discount
Partner Offers

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
Application Support
Infrastructure Support
24/7 On-Call Monitoring
Genesys Cloud
Genesys Engage
Genesys PureConnect
Genesys Workforce Management
Nice CX
Verint
Avaya
Cisco
AudioCodes
Java
JavaScript
SQL
Client/Server Architecture
Web Applications
Databases
Networking
System Administration
Voice over IP (VoIP)
Cloud Solutions
On-Premises Solutions
Troubleshooting
Service Availability
Customer Satisfaction
Contact Center Infrastructure
Product Management

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