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Added 12 mins ago
VC
Clerical Support Clerk (Office Admin) - Lily's Community Health Center
Vancouver Coastal Health
Vancouver, BC
- $26.42 to $28.25 CAD / hour
- Full-time
Demonstrated skill in using a variety of EMR systems, office equipment and computer software programs.
Added 12 mins ago
T
Senior Demand Generation Manager
Trulioo
Remote, Canada
- Full-time
- Remote
…that can verify more than 5 billion people and 700 million business entities spanning 195…
Added 12 mins ago
D
Principal Software Engineer, Docker Hardened Images
Docker
Remote, Canada
- Full-time
- Remote
Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's…
Added 27 mins ago
A
Customer Success Manager
AppifyLab
Success, SK
- Full-time
Bachelor's degree in business administration, marketing, engineering, communications, or a related field.
Added 27 mins ago
FB
Site Labour Relations Advisor
Forbes Bros. Group of Companies
Thorold, ON
- Full-time
Manage union relationships: Serve as the primary labour relations contact for project teams, union business agents, and industry associations, maintaining productive working relationships…
Added 27 mins ago
AI
Intermediate Data Support Analyst
AGF Investments
Toronto, ON
- Full-time
…the Manager, Investment Operations, Data Support to support business partners and external parties on all processes relating to data usage, integrity, and investment operations…
Added 27 mins ago
DG
Sales Manager
Dilawri Group of Companies
North Vancouver, BC
- Full-time
Coordinate sales operations with Service, Parts, and Business Office.
Added 27 mins ago
RH
Senior Payroll Specialist
Robert Half
Toronto, ON · Greater Toronto Area, Canada
- $45 to $50 CAD / hour
- Contract
Partner with HR, Finance, and business stakeholders to resolve payroll discrepancies and ensure data accuracy.
Added 27 mins ago
C
Analyste principal(e) en soutien applicatif – Actions
CGI
Montreal, QC
- Full-time
…solutions. Your actions will help our teams achieve our ambitious business goals by implementing a data centric enterprise architecture dedicated to Capital…
Added 27 mins ago
CG
Global Employee Relations Advisor
Calian Group
Canada
- Full-time
You will work closely with HR Business Partners, Legal, HR Operations, and regional stakeholders to navigate employee concerns, conduct workplace investigations, interpret employment…
Added 27 mins ago
AE
Security Operations Supervisor
Agnico Eagle Mines Limited
Timmins, ON
- Full-time
…they express who we are, and they have helped us succeed in business for over 60 years. We value you – your unique set of skills and experience. We value your willingness to build those…
Added 27 mins ago
SC
Deli - Clerk Sales/Service - Tier II SW
Safeway Canada
Swift Current, SK
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 27 mins ago
CN
Sr. Safety Advisor (6 Months)
Civeo North America
AB · Alberta, Canada
- Full-time
…overviews of positions within the general operations of Civeo’s business units, with a particular focus on Maintenance, Construction, and Utilities. Senior Safety Advisors, equipped with a…
Added 27 mins ago
LC
Regional Pharmacy Director
Loblaw Companies Limited
Toronto, ON
- Full-time
Monitors Pharmacy business systems in each location to highlight and recommend opportunities for improvement.
Added 27 mins ago
FB
Site Labour Relations Advisor
Forbes Bros. Group of Companies
Fort Erie, ON
- Full-time
Manage union relationships: Serve as the primary labour relations contact for project teams, union business agents, and industry associations, maintaining productive working relationships…
Added 27 mins ago
FB
Site Labour Relations Advisor
Forbes Bros. Group of Companies
Port Colborne, ON
- Full-time
Manage union relationships: Serve as the primary labour relations contact for project teams, union business agents, and industry associations, maintaining productive working relationships…
Added 27 mins ago
FB
Site Labour Relations Advisor
Forbes Bros. Group of Companies
Welland, ON
- Full-time
Manage union relationships: Serve as the primary labour relations contact for project teams, union business agents, and industry associations, maintaining productive working relationships…
Added 27 mins ago
WI
Senior Electrical Engineer - Buildings
WSP in Canada
Markham, ON
- Full-time
Lead the design and development of electrical systems for complex building projects.
Added 27 mins ago
FB
Site Labour Relations Advisor
Forbes Bros. Group of Companies
St. Catharines, ON
- Full-time
Manage union relationships: Serve as the primary labour relations contact for project teams, union business agents, and industry associations, maintaining productive working relationships…
Added 27 mins ago
S
Market Vice President, Commercial Banking - Edmonton
Scotiabank
AB · Edmonton, AB
- Full-time
…talent, and strengthening Scotiabank's presence within the business…
Added 27 mins ago
CC
Director, Finance and Procurement,
Canadian College of Health Leaders - Northwestern Ontario Chapter
Georgian Bay, ON
- Full-time
…leading practices. An effective relationship builder and trusted business partner, the successful candidate is comfortable navigating complex organizational environments and leading teams…
Added 27 mins ago
TT
Intermediate Mechanical Engineer
Tetra Tech
Thunder Bay, ON
- Full-time
…material handling, dust collection, HVAC, and fuel storage systems to name a…
Added 27 mins ago
MC
Senior Manager, Data Governance (36122)
Myticas Consulting
Toronto, ON
- Full-time
Bachelor's degree in Information Systems, Business Administration, Data Management, Computer Science, Information Management, or a related discipline.
Added 27 mins ago
KP
Coordinator - Curriculum - Competition ID: 4868
Kwantlen Polytechnic University
Surrey, BC
- Full-time
…to the primary Student Information System and other relevant systems, and maintains curriculum controls, rules, and validation tables. The incumbent leads a team that provides functional,…
Added 27 mins ago
S
Sales Account Executive - SAP Academy for Customer Success - Canada (Hybrid)
SAP
Vancouver, BC
- Full-time
The Account Executive's primary responsibilities include prospecting, qualifying, selling, and closing new business to existing and net new customers. The Account Executive empowers our…

Bell

Application Specialist

Toronto, ON, Canada

Hybrid

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Applications open in a new tab.

Job details

Workplace: Hybrid
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 21, 2026

Original job description

Req Id: 432401

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Summary

Bell Canada is the Canadian leader in contact centre solutions. We are a dynamic team that provides support, monitoring and management of contact centre solutions for our business customers.

Our Network team strives to deliver best in class customer solution’s stability and quality of service. We are passionate about end-to-end and proactive support through our diverse family of experts. We succeed by evolving constantly and adopting new practices in order to achieve our objectives and maintain our balance between work and pleasure. If you join us, you will work with compassionate and supportive team members in a climate of collaboration and openness to change.

We are offering this exciting Specialist Application opportunity to a highly motivated, creative, and disciplined person that possesses an exceptional positive attitude. This role will require you to work closely with team members such as contact center solution architects and specialist, network architects, product owners, scrum masters, and developers. The Specialist Application will be primarily responsible for providing our business customers with application and infrastructure support, maintenance and 24/7 on-call service monitoring.

Key Responsibilities

Motivated to find and implement innovative solutions that improves service for our customers
Troubleshoot and resolve technical problems for our customer solutions
Proactively prevent downtime of the Contact Center applications and infrastructure using your technical and analytical skills
Solidify customer loyalty, relationships and satisfaction
Work in synergy with various partners and stakeholders
Take the lead and maintain the solution stability and service availability across Bell
Work with Cloud and on-premises contact centre solutions

Critical Qualifications

Minimum of 3 years of experience in a relevant Contact Center technical or product management role
Minimum 3 years hands-on experience with Contact Center platforms such as Genesys Cloud, Genesys Engaged, Genesys PureConnect, Genesys WFM, Genesys Cloud.
Hands-On experience in Nice CX, Verint, Avaya, Cisco, and AudioCodes is an asset
Proficient in programming and scripting languages (e.g., Java, JavaScript, SQL)
Solid understanding of networked systems including client/server architecture, web applications/services, and layered application design
Familiarity with databases, networking, system administration, and Voice over IP (VoIP) technologies
Demonstrated ability to lead transformation with agility, communicate effectively across all levels, and solve complex problems strategically
Committed to continuous learning and thrives under pressure in collaborative environments
Bilingualism (French and English) is preferred.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular Term - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Don Mills || Canada : Ontario : Ottawa || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 10/29/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

Provide application and infrastructure support, maintenance, and 24/7 on-call monitoring for cloud and on-premises contact center solutions. Troubleshoot customer issues, proactively prevent service downtime, and maintain solution stability and availability while collaborating with customers and internal stakeholders.

Requirements

Requires at least 3 years of experience in a relevant contact center technical or product management role, including hands-on experience with contact center platforms such as Genesys. Candidates should have programming or scripting proficiency, knowledge of networked systems, databases, system administration, and VoIP, as well as strong communication, problem-solving, and collaboration skills; French and English bilingualism is preferred, and French knowledge is required for Quebec positions.

Skills

Contact Center Support
Genesys Platforms
Nice CX
Verint
Avaya
Cisco
AudioCodes
Java
JavaScript
SQL
Troubleshooting
Network Systems
Client/Server Architecture
Web Applications
Database Administration
Voice over IP (VoIP)

Benefits

Medical Benefits
Dental Benefits
Vision Benefits
Mental Health Benefits
Employee Service Discount
Partner Offers

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
Application Support
Infrastructure Support
24/7 On-Call Monitoring
Genesys Cloud
Genesys Engage
Genesys PureConnect
Genesys Workforce Management
Nice CX
Verint
Avaya
Cisco
AudioCodes
Java
JavaScript
SQL
Client/Server Architecture
Web Applications
Databases
Networking
System Administration
Voice over IP (VoIP)
Cloud Solutions
On-Premises Solutions
Troubleshooting
Service Availability
Customer Satisfaction
Contact Center Infrastructure
Product Management

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