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Added 30 mins ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Added 1 hour ago
RU
Field Service Technician
Rubix UKII
Grimsby, ON
- Full-time
Our Engineering team at Rubix plays a vital role in solving complex challenges and delivering practical, innovative solutions that keep our customers moving. We bring together talented…
Added 1 hour ago
A
Software Development Manager, Integration ML Models
Autodesk
Toronto, ON
- Full-time
Report: You will report to a Senior Software Development Manager in the Architecture, Engineering, and Construction (AEC) Solutions Team.
Added 1 hour ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 1 hour ago
A
Software Development Manager, Integration ML Models
Autodesk
Toronto, ON
- Full-time
Report: You will report to a Senior Software Development Manager in the Architecture, Engineering, and Construction (AEC) Solutions Team.
Added 1 hour ago
A
Validation Specialist
Actalent
Cambridge, ON
- $35 to $50 CAD / hour
- Contract
We are seeking a Validation Specialist to support the qualification and validation of automated manufacturing equipment used in GMP-regulated Life Science environments. This role is…
Added 1 hour ago
A
Validation Specialist
Actalent
Cambridge, ON
- $35 to $50 CAD / hour
- Contract
We are seeking a Validation Specialist to support the qualification and validation of automated manufacturing equipment used in GMP-regulated Life Science environments. This role is…
Added 3 hours ago
W
Corporate Procurement Specialist
Worley
AB
- Full-time
…they meet today's needs and transition to more sustainable…
Added 4 hours ago
WO
Customer Service Specialist
Workplace Options
Toronto, ON
- Full-time
At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide…
Added 4 hours ago
SJ
Admin Assistant CM 4M Medicine
St. Joseph's Health Centre, Toronto
Toronto, ON
- Full-time
…best suited for someone who wishes to lend their innovative solutions, organizational skills, keen attention to detail, and interest in improving and streamlining processes to support…
Added 4 hours ago
IS
Customer Service Associate (Pittsburgh, PA, United States)
Industrial Scientific
Canada
- Full-time
The position of Customer Service Associate is based in Pittsburgh, Pennsylvania. The primary responsibility of the Customer Relationship Specialist is to answer product questions and…
Added 5 hours ago
CI
Analyste en dynamique de vol/Flight Dynamics Analyst
Calian in Space & Technology
Longueuil, QC · St-Hubert, QC
- Full-time
We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by…
Added 5 hours ago
TC
IT Service Desk Analyst
The Citco Group Limited
Toronto, ON
- Full-time
Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 14,000 employees in 54…
Added 5 hours ago
PB
Accounts Receivable Systems & Process Specialist
Portofino Bakery
Victoria, BC · Greater Victoria Metropolitan Area
- Full-time
Portofino Bakery is seeking an Accounts Receivable Systems & Process Specialist to support the effective
Added 5 hours ago
PI
Human Resources Generalist
PACE Independent Living
Toronto, ON
- Contract
…requirements and applicable legislation, escalating matters requiring specialist…
Added 5 hours ago
P
Marketing & Digital Content Specialist
PlantBest
Markham, ON
- Full-time
For over 20 years, we've been transforming discarded coconut husks into innovative, high-performance growing solutions that deliver superior results while reducing environmental impact.…
Added 5 hours ago
BB
Retail Associate (Full Time)
Best Buy Canada
Fort McMurray, AB
- Full-time
Grow your career in similar roles (customer service representative, merchandiser, online order pick-up specialist) or development roles (team lead, assistant store leader, store leader).
Added 6 hours ago
RB
Client Advisor
Royal Bank of Canada
Regina, SK
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 6 hours ago
SM
Logistics Specialist
Smartrend Manufacturing Group (SMG)
Winnipeg, MB
- Full-time
As our Logistics Specialist, you'll take ownership of daily shipping and transportation activities, coordinating domestic and international shipments, managing documentation, and resolving…
Added 6 hours ago
AI Solution Specialist
Infoblox
Burnaby, BC
We have an opportunity for an AI Solution Specialist to join our Business Strategy team in Burnaby, reporting to the Strategic Programs Director. In this pivotal role, you will help design,…
Added 6 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 6 hours ago
AC
Senior Technical Sourcing Specialist (Engineering Background)
Amphenol Communications Solutions
Markham, ON
- Full-time
Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics…
Added 6 hours ago
B
Staff Specialist, Regulatory Affairs (16 month contract)
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- $85,000 to $135,000 CAD / year
- Full-time
…per year - to look at the impossible and find transformative solutions that turn dreams into…
Added 7 hours ago
SI
Lead Product Manager, User Acquisition (scribd.com)
Scribd, Inc.
Toronto, ON
- Full-time
…every employee is empowered to take action as we prioritize the…
Added 7 hours ago
CH
Compliance and Analytics Specialist
Cardinal Health Canada
Concord, ON
- Full-time
The Compliance and Analytics Specialist reports to the Manager, Facilities Management and supports facility operations, compliance, financial controls, EHS activities, and continuous…

Bell

Application Specialist

Toronto, ON, Canada

Hybrid

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Job details

Workplace: Hybrid
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 21, 2026

Original job description

Req Id: 432401

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Summary

Bell Canada is the Canadian leader in contact centre solutions. We are a dynamic team that provides support, monitoring and management of contact centre solutions for our business customers.

Our Network team strives to deliver best in class customer solution’s stability and quality of service. We are passionate about end-to-end and proactive support through our diverse family of experts. We succeed by evolving constantly and adopting new practices in order to achieve our objectives and maintain our balance between work and pleasure. If you join us, you will work with compassionate and supportive team members in a climate of collaboration and openness to change.

We are offering this exciting Specialist Application opportunity to a highly motivated, creative, and disciplined person that possesses an exceptional positive attitude. This role will require you to work closely with team members such as contact center solution architects and specialist, network architects, product owners, scrum masters, and developers. The Specialist Application will be primarily responsible for providing our business customers with application and infrastructure support, maintenance and 24/7 on-call service monitoring.

Key Responsibilities

Motivated to find and implement innovative solutions that improves service for our customers
Troubleshoot and resolve technical problems for our customer solutions
Proactively prevent downtime of the Contact Center applications and infrastructure using your technical and analytical skills
Solidify customer loyalty, relationships and satisfaction
Work in synergy with various partners and stakeholders
Take the lead and maintain the solution stability and service availability across Bell
Work with Cloud and on-premises contact centre solutions

Critical Qualifications

Minimum of 3 years of experience in a relevant Contact Center technical or product management role
Minimum 3 years hands-on experience with Contact Center platforms such as Genesys Cloud, Genesys Engaged, Genesys PureConnect, Genesys WFM, Genesys Cloud.
Hands-On experience in Nice CX, Verint, Avaya, Cisco, and AudioCodes is an asset
Proficient in programming and scripting languages (e.g., Java, JavaScript, SQL)
Solid understanding of networked systems including client/server architecture, web applications/services, and layered application design
Familiarity with databases, networking, system administration, and Voice over IP (VoIP) technologies
Demonstrated ability to lead transformation with agility, communicate effectively across all levels, and solve complex problems strategically
Committed to continuous learning and thrives under pressure in collaborative environments
Bilingualism (French and English) is preferred.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular Term - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Don Mills || Canada : Ontario : Ottawa || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 10/29/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

Provide application and infrastructure support, maintenance, and 24/7 on-call monitoring for cloud and on-premises contact center solutions. Troubleshoot customer issues, proactively prevent service downtime, and maintain solution stability and availability while collaborating with customers and internal stakeholders.

Requirements

Requires at least 3 years of experience in a relevant contact center technical or product management role, including hands-on experience with contact center platforms such as Genesys. Candidates should have programming or scripting proficiency, knowledge of networked systems, databases, system administration, and VoIP, as well as strong communication, problem-solving, and collaboration skills; French and English bilingualism is preferred, and French knowledge is required for Quebec positions.

Skills

Contact Center Support
Genesys Platforms
Nice CX
Verint
Avaya
Cisco
AudioCodes
Java
JavaScript
SQL
Troubleshooting
Network Systems
Client/Server Architecture
Web Applications
Database Administration
Voice over IP (VoIP)

Benefits

Medical Benefits
Dental Benefits
Vision Benefits
Mental Health Benefits
Employee Service Discount
Partner Offers

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
Application Support
Infrastructure Support
24/7 On-Call Monitoring
Genesys Cloud
Genesys Engage
Genesys PureConnect
Genesys Workforce Management
Nice CX
Verint
Avaya
Cisco
AudioCodes
Java
JavaScript
SQL
Client/Server Architecture
Web Applications
Databases
Networking
System Administration
Voice over IP (VoIP)
Cloud Solutions
On-Premises Solutions
Troubleshooting
Service Availability
Customer Satisfaction
Contact Center Infrastructure
Product Management

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