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Added 39 mins ago
UA
Sr Client Partner - Uber Advertising, Global Restaurants
Uber Advertising
Toronto, ON
- Full-time
One Uber: Serve as an indispensable cross-functional lead, bridging the gap between Ads, Delivery Account Management, Operations, and Product teams to drive unified account strategies.
Added 55 mins ago
Manager, Product Analytics
Rogers Communications
Toronto, ON
As a trusted advisor to business leaders, the Manager, Product Analytics will lead complex analytical initiatives, establish measurement frameworks, and champion data-driven decision-making…
Added 1 hour ago
Key Account Manager, IT Retail
Human Resources
Toronto, ON
We design products and services that make life better, easier, and more enjoyable. Whether it’s through smart functionality, design, or innovative technology, our home appliances, including…
Added 1 hour ago
LE
Key Account Manager, IT Retail
LG Electronics Canada
Toronto, ON · North York, ON
- Full-time
We design products and services that make life better, easier, and more enjoyable. Whether it’s through smart functionality, design, or innovative technology, our home appliances, including…
Added 1 hour ago
LO
LensCrafters - Licensed Assistant Manager - #942 Kitchener
Luxottica of America, Inc.
Kitchener, ON
- Full-time
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology…
Added 1 hour ago
LO
LensCrafters - Licensed Assistant Manager - #941 Guelph ON
Luxottica of America, Inc.
Guelph, ON
- Full-time
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology…
Added 4 hours ago
FH
Supervisor, Fluoroscopy/General Procedures
Fraser Health
White Rock, BC
- Full-time
…performance evaluations in collaboration with the management team and other designated personnel and provides input regarding technical competence and additional training requirements.…
Added 4 hours ago
TS
Associate, Business Development
TalentSphere Staffing Solutions
Vancouver, BC
- Full-time
Reporting to the Senior Product Manager, the Associate, Business Development will support scientific and commercial initiatives spanning business development research, market and…
Added 4 hours ago
T
Senior Manager - Senior AI Architect
Toast
Montreal, QC
- $103,000 to $190,000 USD / year
- Full-time
Define and recommend end-to-end architectures for digital transformation, data and AI initiatives, aligned with each client’s enterprise architecture
Added 4 hours ago
RB
Senior Director, DevOps Product Management and Strategy
Royal Bank of Canada
Toronto, ON
- Full-time
The Senior Director of DevOps Product Management and Strategy is a transformation-focused strategic leadership role that will shape RBC's future as a technology-led financial services…
Added 5 hours ago
N
Director of AI Delivery
nesto
Toronto, ON
- Full-time
nesto is Canada's leading digital residential mortgage lender, offering Canadians the lowest rates from the get-go – with total transparency and no haggling.
Added 5 hours ago
N
Director of AI Delivery
nesto
Montreal, QC
- Full-time
nesto is Canada's leading digital residential mortgage lender, offering Canadians the lowest rates from the get-go – with total transparency and no haggling.
Added 5 hours ago
FH
Supervisor, Fluoroscopy/General Procedures
Fraser Health Authority
White Rock, BC
- $48.63 to $60.74 CAD / hour
- Full-time
…performance evaluations in collaboration with the management team and other designated personnel and provides input regarding technical competence and additional training requirements.…
Added 5 hours ago
B
Staff Specialist, Regulatory Affairs (16 month contract)
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- $85,000 to $135,000 CAD / year
- Full-time
…supporting MMS Dispensing products consisting of non-Medical and Medical Devices and associated Software and Accessories on a global basis from a Regulatory Affairs standpoint. Support will…
Added 5 hours ago
T
Commercial Card Senior Product Manager
TD
Toronto, ON
- Full-time
…ideally gained across multiple issuers or payment organizations, and can influence senior stakeholders, lead cross-functional delivery, and communicate complex product matters clearly to…
Added 6 hours ago
TP
Technology Delivery Manager
Toronto Pearson International Airport
Toronto, ON
- Full-time
…responsible for leading the end‑to‑end technical delivery of digital solutions that enable seamless airport operations and exceptional passenger experiences. This role drives the design,…
Added 6 hours ago
T
Tangerine Growth Advisor - Tangerine
Tangerine
Toronto, ON
- Full-time
At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and…
Added 6 hours ago
S
Sales Account Executive - SAP Academy for Customer Success - Canada (Hybrid)
SAP
Vancouver, BC
- Full-time
Immerse yourself in multi-dimensional, experiential learning focusing on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry…
Added 6 hours ago
Y
Sales Development Representative (SDR) - SaaS Outbound
YuJa
Toronto, ON · North York, ON
- $60,000 to $70,000 CAD / year
- Full-time
For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our…
Added 6 hours ago
L
LensCrafters - Licensed Assistant Manager - #942 Kitchener
LensCrafters
Kitchener, ON
- Full-time
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology…
Added 6 hours ago
A
Channel Specialist
ABB
Milton, ON
- Full-time
We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea…
Added 6 hours ago
A
Channel Specialist
ABB
AB · Edmonton, AB
- Full-time
We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea…
Added 6 hours ago
TG
Senior Manager, AI and Data
TMX Group
Toronto, ON
- $165,000 to $175,000 CAD / year
- Full-time
The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United…
Added 7 hours ago
Developer III, Full Stack
Sunwing Vacations Group
Toronto, ON
Under Sunwing Vacations, we are looking for a Senior Developer to join our team and help make vacation dreams come true. Reporting to the Sr. Lead Developer, the Senior Developer is…
Added 7 hours ago
PV
Senior Director - Customer Analytics, Data & AI
Pet Valu
Markham, ON
- Full-time
Working closely with Marketing, Digital, Merchandising, Operations, Finance, Technology, and Executive Leadership, this role develops the analytical frameworks, predictive capabilities, AI…

Bell

Application Specialist

Toronto, ON, Canada

Hybrid

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Job details

Workplace: Hybrid
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 21, 2026

Original job description

Req Id: 432401

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Summary

Bell Canada is the Canadian leader in contact centre solutions. We are a dynamic team that provides support, monitoring and management of contact centre solutions for our business customers.

Our Network team strives to deliver best in class customer solution’s stability and quality of service. We are passionate about end-to-end and proactive support through our diverse family of experts. We succeed by evolving constantly and adopting new practices in order to achieve our objectives and maintain our balance between work and pleasure. If you join us, you will work with compassionate and supportive team members in a climate of collaboration and openness to change.

We are offering this exciting Specialist Application opportunity to a highly motivated, creative, and disciplined person that possesses an exceptional positive attitude. This role will require you to work closely with team members such as contact center solution architects and specialist, network architects, product owners, scrum masters, and developers. The Specialist Application will be primarily responsible for providing our business customers with application and infrastructure support, maintenance and 24/7 on-call service monitoring.

Key Responsibilities

Motivated to find and implement innovative solutions that improves service for our customers
Troubleshoot and resolve technical problems for our customer solutions
Proactively prevent downtime of the Contact Center applications and infrastructure using your technical and analytical skills
Solidify customer loyalty, relationships and satisfaction
Work in synergy with various partners and stakeholders
Take the lead and maintain the solution stability and service availability across Bell
Work with Cloud and on-premises contact centre solutions

Critical Qualifications

Minimum of 3 years of experience in a relevant Contact Center technical or product management role
Minimum 3 years hands-on experience with Contact Center platforms such as Genesys Cloud, Genesys Engaged, Genesys PureConnect, Genesys WFM, Genesys Cloud.
Hands-On experience in Nice CX, Verint, Avaya, Cisco, and AudioCodes is an asset
Proficient in programming and scripting languages (e.g., Java, JavaScript, SQL)
Solid understanding of networked systems including client/server architecture, web applications/services, and layered application design
Familiarity with databases, networking, system administration, and Voice over IP (VoIP) technologies
Demonstrated ability to lead transformation with agility, communicate effectively across all levels, and solve complex problems strategically
Committed to continuous learning and thrives under pressure in collaborative environments
Bilingualism (French and English) is preferred.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular Term - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Don Mills || Canada : Ontario : Ottawa || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 10/29/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

Provide application and infrastructure support, maintenance, and 24/7 on-call monitoring for cloud and on-premises contact center solutions. Troubleshoot customer issues, proactively prevent service downtime, and maintain solution stability and availability while collaborating with customers and internal stakeholders.

Requirements

Requires at least 3 years of experience in a relevant contact center technical or product management role, including hands-on experience with contact center platforms such as Genesys. Candidates should have programming or scripting proficiency, knowledge of networked systems, databases, system administration, and VoIP, as well as strong communication, problem-solving, and collaboration skills; French and English bilingualism is preferred, and French knowledge is required for Quebec positions.

Skills

Contact Center Support
Genesys Platforms
Nice CX
Verint
Avaya
Cisco
AudioCodes
Java
JavaScript
SQL
Troubleshooting
Network Systems
Client/Server Architecture
Web Applications
Database Administration
Voice over IP (VoIP)

Benefits

Medical Benefits
Dental Benefits
Vision Benefits
Mental Health Benefits
Employee Service Discount
Partner Offers

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
Application Support
Infrastructure Support
24/7 On-Call Monitoring
Genesys Cloud
Genesys Engage
Genesys PureConnect
Genesys Workforce Management
Nice CX
Verint
Avaya
Cisco
AudioCodes
Java
JavaScript
SQL
Client/Server Architecture
Web Applications
Databases
Networking
System Administration
Voice over IP (VoIP)
Cloud Solutions
On-Premises Solutions
Troubleshooting
Service Availability
Customer Satisfaction
Contact Center Infrastructure
Product Management

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