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Added 8 mins ago
W
Senior Piping Designer
Worley
Sarnia, ON
- Full-time
We are currently recruiting for a Senior Piping Designer. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Sarnia, Ontario.
Added 24 mins ago
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Services Technician
Insight
Toronto, ON
- Full-time
The Services Technician reports to the Services Lead. The Services Technician analyst is responsible for the troubleshooting, repair, installing of peripherals, and instrumentation devices…
Added 53 mins ago
TC
Residential Community Support Workers (Kelowna - Casual Pool)
Taproot Community Support Services
Kelowna, BC
- Temporary
Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided…
Added 1 hour ago
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Automotive Detailer - Car Washer - Calgary
Enterprise
Calgary, AB
- Full-time
Enterprise Mobility is seeking a responsible, dedicated person to join our team as a full time Automotive Detailer. This position pays $17.50 / hour and is located at 4804 EDMONTON TRAIL NE…
Added 1 hour ago
IS
Customer Service Associate (Pittsburgh, PA, United States)
Industrial Scientific
Canada
- Full-time
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and…
Added 1 hour ago
Sr. Service Technician
Super Micro Computer
Quebec, QC
This is a full-time position within the Supermicro Global Service Team. Supermicro is seeking a Sr Service technician that will be responsible for fieldwork at customer sites to resolve and…
Added 1 hour ago
SG
Head Chef
Sidebar Grill
Chilliwack, BC
- Full-time
…looking for someone who takes pride in their craft, knows how to lead a team, and isn’t afraid to roll up their sleeves and get…
Added 2 hours ago
FH
Supervisor, Fluoroscopy/General Procedures
Fraser Health
White Rock, BC
- Full-time
Participates in performance management of team members to promote quality work performance. Conducts regular performance evaluations in collaboration with the management team and other…
Added 2 hours ago
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Machine Operator
Refresco
Calgary, AB
- Full-time
Follow the production schedule and communicate effectively with the Lead Hand, Production Supervisor, and team members regarding operational issues, equipment concerns, or schedule changes.
Added 2 hours ago
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Scheduling Manager
Kiewit
Toronto, ON
- Full-time
Lead project teams through proper setup and maintenance of schedules
Added 2 hours ago
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Operations Manager, Waste
GFL - Sewer Technologies Division
Saint John, NB
- Full-time
Conduct site visits prior to submission of quote/tender; in conjunction with the business development team to prepare and submit quote/tender package and estimates;
Added 2 hours ago
E
Technical Property Accountant | Housing
EliseAI
Toronto, ON
- Full-time
Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team - bringing everything they need for their home into…
Added 2 hours ago
TH
Senior Manager, U.S. Tax
Tricon Homes
Toronto, ON
- Full-time
…improving processes, leveraging technology solutions, and can lead management initiatives across complex tax…
Added 2 hours ago
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Staff Property Accountant | Housing
EliseAI
Toronto, ON
- Full-time
Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team - bringing everything they need for their home into…
Added 2 hours ago
BB
Technical Service Representative (Part Time)
Best Buy Canada
Fort McMurray, AB
- Part-time
Grow your career in development roles (senior technical service representative, services team lead).
Added 2 hours ago
R
Machine Operator
Refresco
Calgary, AB
- Full-time
Follow the production schedule and communicate effectively with the Lead Hand, Production Supervisor, and team members regarding operational issues, equipment concerns, or schedule changes.
Added 2 hours ago
NM
Agriculture Equipment Technician
Nelson Motors and Equipment
Redvers, SK
- Full-time
We're looking for Agricultural Equipment Technicians who lead by example, support a strong team environment, and deliver service excellence that reflects our promise of reliable,…
Added 2 hours ago
WB
Head of Manufacturing, Plant Production
Waterloo Biofilter Systems Inc.
ON · Ontario, Canada
- $100,000 to $130,000 CAD / year
- Full-time
Lead the plant operations of a fast-growing Canadian manufacturer, with the freedom to overhaul production and reshape how the plant runs for years to come
Added 2 hours ago
WI
Executive Housekeeper - The Wickaninnish Inn
Wickaninnish Inn
Tofino, BC
- Full-time
Lead by example as a proactive member of the Housekeeping Leadership Team.
Added 2 hours ago
E
Data Scientist
Ericsson
Ottawa, ON
- Full-time
…offers the chance to engage directly in the development and maintenance of our robust portfolio of products and services. As a Developer, you will immerse yourself in all aspects of…
Added 2 hours ago
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Systems Analyst II
BGIS
Markham, ON
- Full-time
The System Analyst II will lead the management and maintenance of key data center and network infrastructure to ensure successful realization of operational targets. As someone who has…
Added 2 hours ago
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Maintenance Team Lead
Hendrickson
Stratford, ON
- Full-time
Coordinating and scheduling all workforce activities of maintenance personnel. Support operations through the efficient management of available skill trades. Lead and support maintenance…
Added 2 hours ago
EW
Senior Plant Process Engineer
ERCO Worldwide
Saskatoon, SK
- Full-time
ERCO Worldwide is looking for a Senior Plant Process Engineer to join our Saskatoon team! Under supervision of the Plant Manager, the Senior Plant Process Engineer monitors processes within…
Added 2 hours ago
CC
Branch Lead and Backup Driver - Permanent Full-Time - Port Coquitlam, BC
Chit Chats
Port Coquitlam, BC
- Full-time
You’ll help lead our branch operations, support and motivate the team, create great client experiences, and jump in wherever you’re needed to keep things moving.
Added 2 hours ago
B
Property Manager
BGIS
Markham, ON
- Full-time
…operations of the property, including accounting, tenant relations, maintenance and repair, security, janitorial services, landscaping, snow removal, etc. The Property Manager handles…

Bell

Application Specialist

Toronto, ON, Canada

Hybrid

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Applications open in a new tab.

Job details

Workplace: Hybrid
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 21, 2026

Original job description

Req Id: 432401

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Summary

Bell Canada is the Canadian leader in contact centre solutions. We are a dynamic team that provides support, monitoring and management of contact centre solutions for our business customers.

Our Network team strives to deliver best in class customer solution’s stability and quality of service. We are passionate about end-to-end and proactive support through our diverse family of experts. We succeed by evolving constantly and adopting new practices in order to achieve our objectives and maintain our balance between work and pleasure. If you join us, you will work with compassionate and supportive team members in a climate of collaboration and openness to change.

We are offering this exciting Specialist Application opportunity to a highly motivated, creative, and disciplined person that possesses an exceptional positive attitude. This role will require you to work closely with team members such as contact center solution architects and specialist, network architects, product owners, scrum masters, and developers. The Specialist Application will be primarily responsible for providing our business customers with application and infrastructure support, maintenance and 24/7 on-call service monitoring.

Key Responsibilities

Motivated to find and implement innovative solutions that improves service for our customers
Troubleshoot and resolve technical problems for our customer solutions
Proactively prevent downtime of the Contact Center applications and infrastructure using your technical and analytical skills
Solidify customer loyalty, relationships and satisfaction
Work in synergy with various partners and stakeholders
Take the lead and maintain the solution stability and service availability across Bell
Work with Cloud and on-premises contact centre solutions

Critical Qualifications

Minimum of 3 years of experience in a relevant Contact Center technical or product management role
Minimum 3 years hands-on experience with Contact Center platforms such as Genesys Cloud, Genesys Engaged, Genesys PureConnect, Genesys WFM, Genesys Cloud.
Hands-On experience in Nice CX, Verint, Avaya, Cisco, and AudioCodes is an asset
Proficient in programming and scripting languages (e.g., Java, JavaScript, SQL)
Solid understanding of networked systems including client/server architecture, web applications/services, and layered application design
Familiarity with databases, networking, system administration, and Voice over IP (VoIP) technologies
Demonstrated ability to lead transformation with agility, communicate effectively across all levels, and solve complex problems strategically
Committed to continuous learning and thrives under pressure in collaborative environments
Bilingualism (French and English) is preferred.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular Term - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Don Mills || Canada : Ontario : Ottawa || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 10/29/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

Provide application and infrastructure support, maintenance, and 24/7 on-call monitoring for cloud and on-premises contact center solutions. Troubleshoot customer issues, proactively prevent service downtime, and maintain solution stability and availability while collaborating with customers and internal stakeholders.

Requirements

Requires at least 3 years of experience in a relevant contact center technical or product management role, including hands-on experience with contact center platforms such as Genesys. Candidates should have programming or scripting proficiency, knowledge of networked systems, databases, system administration, and VoIP, as well as strong communication, problem-solving, and collaboration skills; French and English bilingualism is preferred, and French knowledge is required for Quebec positions.

Skills

Contact Center Support
Genesys Platforms
Nice CX
Verint
Avaya
Cisco
AudioCodes
Java
JavaScript
SQL
Troubleshooting
Network Systems
Client/Server Architecture
Web Applications
Database Administration
Voice over IP (VoIP)

Benefits

Medical Benefits
Dental Benefits
Vision Benefits
Mental Health Benefits
Employee Service Discount
Partner Offers

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
Application Support
Infrastructure Support
24/7 On-Call Monitoring
Genesys Cloud
Genesys Engage
Genesys PureConnect
Genesys Workforce Management
Nice CX
Verint
Avaya
Cisco
AudioCodes
Java
JavaScript
SQL
Client/Server Architecture
Web Applications
Databases
Networking
System Administration
Voice over IP (VoIP)
Cloud Solutions
On-Premises Solutions
Troubleshooting
Service Availability
Customer Satisfaction
Contact Center Infrastructure
Product Management

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