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Added 11 mins ago
HG
Physical Security Specialist
Hypertec Group
QC · Saint-Laurent, QC
- Full-time
Ensure effective integration of physical security systems with building, network, and operational infrastructure.
Added 57 mins ago
PA
Solutions Consultant 2
Palo Alto Networks
Toronto, ON · ON
- Full-time
Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions.
Added 2 hours ago
FI
Privacy Impact Assessment Specialist
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
…2004 (PHIPA), including requirements for Health Information Network Providers (HINP) and Electronic Service Providers (ESP). Experience working with prescribed statuses is considered an…
Added 2 hours ago
GB
Senior IT Specialist
Gauthier Business Technologies
North Vancouver, BC
- $80,000 to $95,000 CAD / year
- Full-time
Design, implement, and maintain client network infrastructure - firewalls, VLANs, VPNs, routing and switching, and Wi-Fi
Added 2 hours ago
Senior Business Technology Specialist
Helcim Inc
Calgary, AB
Helcim runs on two kinds of technology: the payments platform we sell, and the network, laptops, internal systems, and automation we run on. The second is Business Technology. We want…
Added 2 hours ago
CF
Senior Security Specialist
CI Financial
Toronto, ON
- Full-time
The Security Analyst II (Senior Security Specialist) is a senior hands-on security professional responsible for identifying, assessing, and remediating enterprise security risk. The role…
Added 4 hours ago
Application Specialist
Bell
Toronto, ON
We are offering this exciting Specialist Application opportunity to a highly motivated, creative, and disciplined person that possesses an exceptional positive attitude. This role will…
Added 4 hours ago
SB
Network Support Engineer
Sharp Brains
Kelowna, BC
- Contract
Sharp Brains is a global IT services and solutions company specializing in onsite IT support, network infrastructure, technical field services, and Smart Hands support. We work with clients…
Added 4 hours ago
CC
Specialist, Provisioning
Cogeco Connexion
Burlington, ON
- Full-time
…have extensive experience with the HSD environment, Cable TV infrastructure, protocols such as DHCP, TFTP, DOCSIS provisioning and network troubleshooting, the ability to manage multiple…
Added 5 hours ago
C
Specialist, Provisioning
Cogeco
Burlington, ON
- Full-time
…have extensive experience with the HSD environment, Cable TV infrastructure, protocols such as DHCP, TFTP, DOCSIS provisioning and network troubleshooting, the ability to manage multiple…
Added 6 hours ago
A
Graphics and Reporting Specialist – Airport Project
AECOM
Mississauga, ON
- $65,000 to $95,000 CAD / year
- Full-time
…helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for…
Added 6 hours ago
A
Restoration program specialist – Airport Project
AECOM
Mississauga, ON
- $170,000 to $200,000 CAD / year
- Full-time
…helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for…
Added 6 hours ago
Senior Active Directory & Identity Specialist
Domtar Products
Montreal, QC
…as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers…
Added 7 hours ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking an experienced Security Specialist – Intermediate with strong hands-on expertise in Continuous Threat Exposure Management (CTEM), vulnerability management, DevSecOps,…
Added 7 hours ago
MC
Geotechnical Drafter
MENARD Canada Inc.
Vancouver, BC
- Full-time
In addition to its core competencies as a ground improvement specialist, Menard operates throughout the entire infrastructure life cycle, offering soil investigation and remediation…
Added 8 hours ago
W
End-User Computing (EUC) – Server Specialist
Wepoint
Montreal, QC
- Full-time
The primary objective of this role is to join the End-User Computing (EUC) team as a Server Specialist, responsible for managing all servers and solutions supported by EUC, including…
Added 8 hours ago
C
DevOps Specialist/ Open Stack Expert(System Admin)
Collabera
Montreal, QC
- $100,000 to $120,000 CAD / year
- Full-time
Manage and mentor a team of approximately six infrastructure/network engineers.
Added 23 hours ago
MC
Level 2 3 Network Administrator & Projects Specialist (35949)
Myticas Consulting
Ottawa, ON
- Full-time
Due to continued client growth and several new customer onboardings, they are looking to add an experienced Level 2/3 Network Administrator & Projects Specialist to their Professional…
Added 23 hours ago
MC
IT Operations & Systems Support Specialist (34762)
Myticas Consulting
Ottawa, ON
- Contract
IT Systems Support Specialist – Technology & Infrastructure
Added 1 day ago
F
Application Specialist
Flowstar
Truro, NS
- Full-time
Experience in process equipment, project estimating, consulting engineering, municipal infrastructure, etc.
Added 1 day ago
H
Structural BIM Designer
HDR
Vancouver, BC
- Full-time
…Engineering Services Group, you’ll help design the critical infrastructure that supports the digital age and shapes the spaces where people work, connect, and thrive. From high-performance…
Added 2 days ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking an experienced Security Specialist – Intermediate with strong hands-on expertise in Continuous Threat Exposure Management (CTEM), vulnerability management, DevSecOps,…
Added 2 days ago
SC
Machine Learning Specialist – Cybersecurity Products
StreamScan Cybersecurity
Montreal, QC
- Full-time
…defense for organizations in defense, aerospace, and critical infrastructure. Since 2011, the company has focused on proactive threat detection and rapid incident response, powered by…
Added 2 days ago
RB
Senior Security Specialist - Cloud Red Team(Global Security)
Royal Bank of Canada
Toronto, ON
- Full-time
Intermediate experience working with orchestration and configuration management systems such as Ansible or Puppet, and infrastructure-as-code systems such as CloudFormation or Terraform,…
Added 2 days ago
A
Gestionnaire De Projets En Construction
Actalent
Montreal, QC
- $40 to $60 CAD / hour
- Contract

Bell

Application Specialist

Toronto, ON, Canada

Hybrid

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Job details

Workplace: Hybrid
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 21, 2026

Original job description

Req Id: 432401

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Summary

Bell Canada is the Canadian leader in contact centre solutions. We are a dynamic team that provides support, monitoring and management of contact centre solutions for our business customers.

Our Network team strives to deliver best in class customer solution’s stability and quality of service. We are passionate about end-to-end and proactive support through our diverse family of experts. We succeed by evolving constantly and adopting new practices in order to achieve our objectives and maintain our balance between work and pleasure. If you join us, you will work with compassionate and supportive team members in a climate of collaboration and openness to change.

We are offering this exciting Specialist Application opportunity to a highly motivated, creative, and disciplined person that possesses an exceptional positive attitude. This role will require you to work closely with team members such as contact center solution architects and specialist, network architects, product owners, scrum masters, and developers. The Specialist Application will be primarily responsible for providing our business customers with application and infrastructure support, maintenance and 24/7 on-call service monitoring.

Key Responsibilities

Motivated to find and implement innovative solutions that improves service for our customers
Troubleshoot and resolve technical problems for our customer solutions
Proactively prevent downtime of the Contact Center applications and infrastructure using your technical and analytical skills
Solidify customer loyalty, relationships and satisfaction
Work in synergy with various partners and stakeholders
Take the lead and maintain the solution stability and service availability across Bell
Work with Cloud and on-premises contact centre solutions

Critical Qualifications

Minimum of 3 years of experience in a relevant Contact Center technical or product management role
Minimum 3 years hands-on experience with Contact Center platforms such as Genesys Cloud, Genesys Engaged, Genesys PureConnect, Genesys WFM, Genesys Cloud.
Hands-On experience in Nice CX, Verint, Avaya, Cisco, and AudioCodes is an asset
Proficient in programming and scripting languages (e.g., Java, JavaScript, SQL)
Solid understanding of networked systems including client/server architecture, web applications/services, and layered application design
Familiarity with databases, networking, system administration, and Voice over IP (VoIP) technologies
Demonstrated ability to lead transformation with agility, communicate effectively across all levels, and solve complex problems strategically
Committed to continuous learning and thrives under pressure in collaborative environments
Bilingualism (French and English) is preferred.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular Term - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Don Mills || Canada : Ontario : Ottawa || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 10/29/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

Provide application and infrastructure support, maintenance, and 24/7 on-call monitoring for cloud and on-premises contact center solutions. Troubleshoot customer issues, proactively prevent service downtime, and maintain solution stability and availability while collaborating with customers and internal stakeholders.

Requirements

Requires at least 3 years of experience in a relevant contact center technical or product management role, including hands-on experience with contact center platforms such as Genesys. Candidates should have programming or scripting proficiency, knowledge of networked systems, databases, system administration, and VoIP, as well as strong communication, problem-solving, and collaboration skills; French and English bilingualism is preferred, and French knowledge is required for Quebec positions.

Skills

Contact Center Support
Genesys Platforms
Nice CX
Verint
Avaya
Cisco
AudioCodes
Java
JavaScript
SQL
Troubleshooting
Network Systems
Client/Server Architecture
Web Applications
Database Administration
Voice over IP (VoIP)

Benefits

Medical Benefits
Dental Benefits
Vision Benefits
Mental Health Benefits
Employee Service Discount
Partner Offers

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
Application Support
Infrastructure Support
24/7 On-Call Monitoring
Genesys Cloud
Genesys Engage
Genesys PureConnect
Genesys Workforce Management
Nice CX
Verint
Avaya
Cisco
AudioCodes
Java
JavaScript
SQL
Client/Server Architecture
Web Applications
Databases
Networking
System Administration
Voice over IP (VoIP)
Cloud Solutions
On-Premises Solutions
Troubleshooting
Service Availability
Customer Satisfaction
Contact Center Infrastructure
Product Management

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