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Added 6 mins ago
A
Business Analytics Specialist, Temporary
Aviso
Toronto, ON
- Temporary
We're looking to fill an opening for a Business Analytics Specialist to join our Data Science and AI Enablement team for 12 months.
Added 6 mins ago
CG
Emission Security Specialist
Calian Group
Ottawa, ON
- Full-time
We are looking for an Emissions Security (EMSEC) Specialist - Intermediate to support mission security activities through laboratory testing, field operations, and client engagements in…
Added 36 mins ago
A
Spécialiste Qualité/Quality Specialist
Actalent
Longueuil, QC
- $44 to $50 CAD / hour
- Contract
…lauréat du prix ClearlyRated Best of Staffing® tant pour le service client que pour les…
Added 36 mins ago
A
Spécialiste Contrôle Qualité / Quality Control
Actalent
Levis, QC · Saint-Lambert-de-Lévis, QC
- $40 to $48 CAD / hour
- Full-time
Review client technical specifications and extract quality requirements. Create, update, and maintain control plans, inspection, and test plans. Ensure quality deliverables meet client…
Added 36 mins ago
A
Spéc Contrôle Qualité / Quality Control Spec
Actalent
Levis, QC · Saint-Lambert-de-Lévis, QC
- $40 to $48 CAD / hour
- Full-time
Review client technical specifications and extract quality requirements. Create, update, and maintain control plans, inspection, and test plans. Ensure quality deliverables meet client…
Added 36 mins ago
BT
Supervisor, Audit and Assurance
Baker Tilly Canada
Courtice, ON
- Full-time
Strong commitment to professional client service excellence.
Added 36 mins ago
NC
Order Fulfillment Specialist
net2phone Canada
Ottawa, ON
- $45,000 to $48,000 CAD / year
- Full-time
Forget the 45 minute hold times- we average 1 minute wait times to reach a live technical support specialist.
Added 36 mins ago
AW
Business Analytics Specialist, Temporary
Aviso Wealth
Remote, Canada
- Temporary
- Remote
We’re looking to fill an opening for a Business Analytics Specialist to join our Data Science and AI Enablement team for 12 months.
Added 36 mins ago
AW
Business Analytics Specialist, Temporary
Aviso Wealth
Remote, Canada
- Temporary
- Remote
We’re looking to fill an opening for a Business Analytics Specialist to join our Data Science and AI Enablement team for 12 months.
Added 36 mins ago
Investment & Personal Banking Specialist - Rockland Shopping Centre, Mont-Royal, QC
Scotiabank
Mont-Royal, QC
As an Investment & Personal Banking Specialist you are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network,…
Added 1 hour ago
A
Payroll Specialist
Altis
Toronto, ON
- $90,000 to $105,000 CAD / year
- Contract
Our client, a respected regulatory and not-for-profit organization, is seeking an experienced Payroll Specialist to play a critical role in ensuring the accuracy, integrity, and compliance…
Added 1 hour ago
PH
Salesforce Administrator
Prospect Human Services Society
Calgary, AB
- Full-time
Records every change in the change log and updates technical documentation according to the standards set by the Senior Salesforce Administrator & Integrations Specialist. Updates user…
Added 1 hour ago
SC
System Implementation Specialist
SFIR Consulting Ltd.
Toronto, ON · North York, ON
- Full-time
As the primary driver of client-facing Priority ERP work at SFIR Consulting, the System Implementation Specialist participates in client kick-off meetings, then leads the scoping meetings…
Added 1 hour ago
M
Technology Product Specialist
MNP
Calgary, AB
- Full-time
Make an impact with our Solution Delivery team as Technology Product Specialist. This diverse team of professionals effectively drives change and successful outcomes while ensuring…
Added 2 hours ago
SC
System Implementation Specialist
SFIR Consulting Ltd.
ON · North York (Northwood Park / York University), Ontario
- Full-time
not reactive service providers. That means staying engaged with
Added 2 hours ago
AC
Spécialiste Des Contrats/contract Specialist
Aston Carter
Dorval, QC
- $30 to $40 CAD / hour
- Contract
As a Contract Specialist, you will play a key role in developing new sources of supply and establishing strategic alliances. You will be responsible for creating and implementing…
Added 3 hours ago
GB
Senior IT Specialist
Gauthier Business Technologies
North Vancouver, BC
- $80,000 to $95,000 CAD / year
- Full-time
…fast, reliable, business-focused IT support built on long-term client relationships. We’re hiring a Senior IT Specialist - a broad, senior technical role spanning project delivery,…
Added 3 hours ago
Senior Investment & Personal Banking Specialist Trainee
Scotiabank
Montreal, QC
As a Senior Investment & Personal Banking Specialist Trainee, you are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking…
Added 3 hours ago
CF
Senior Security Specialist
CI Financial
Toronto, ON
- Full-time
The Security Analyst II (Senior Security Specialist) is a senior hands-on security professional responsible for identifying, assessing, and remediating enterprise security risk. The role…
Added 3 hours ago
K
Tax Specialist, Enterprise Tax
KPMG
Ottawa, ON
- Full-time
…of tax planning and compliance matters. Through meaningful client interactions, challenging research assignments, and opportunities to contribute to innovative tax planning strategies, you…
Added 4 hours ago
TG
Procurement Specialist
Trillium Guideway Partners
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $125,000 CAD / year
- Full-time
The Procurement Specialist is responsible for providing support to the Procurement team for all phases of vendor recruitment for the Ontario Line Elevated Guideway and Stations project. You…
Added 4 hours ago
C
Hourly AV Specialist - TRR Granville
Cineplex
Vancouver, BC · Granville, YT
- Part-time
The AV Specialist is responsible for the implementation of audio, visual and lighting production for Rec Room programming and hosted events. This is a technical position, allowing the…
Added 4 hours ago
Estate Specialist
Scotiabank
ON · Mississauga, ON
…lending and investment processes and procedures. As a sr. estates specialist, you are expected to support complex estates requiring a more personalized handling and client care to meet the…
Added 4 hours ago
Specialist, Project Controls
Aecon
Vancouver, BC · BC · British Columbia, Brit
Aecon is seeking an experienced Project Controls Specialist to join our team supporting the John Hart Dam seismic upgrade in Campbell River, British Columbia. Based at the project site…
Added 4 hours ago
Application Specialist
Bell
Toronto, ON
We are offering this exciting Specialist Application opportunity to a highly motivated, creative, and disciplined person that possesses an exceptional positive attitude. This role will…

Bell

Application Specialist

Toronto, ON, Canada

Hybrid

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Job details

Workplace: Hybrid
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 21, 2026

Original job description

Req Id: 432401

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Summary

Bell Canada is the Canadian leader in contact centre solutions. We are a dynamic team that provides support, monitoring and management of contact centre solutions for our business customers.

Our Network team strives to deliver best in class customer solution’s stability and quality of service. We are passionate about end-to-end and proactive support through our diverse family of experts. We succeed by evolving constantly and adopting new practices in order to achieve our objectives and maintain our balance between work and pleasure. If you join us, you will work with compassionate and supportive team members in a climate of collaboration and openness to change.

We are offering this exciting Specialist Application opportunity to a highly motivated, creative, and disciplined person that possesses an exceptional positive attitude. This role will require you to work closely with team members such as contact center solution architects and specialist, network architects, product owners, scrum masters, and developers. The Specialist Application will be primarily responsible for providing our business customers with application and infrastructure support, maintenance and 24/7 on-call service monitoring.

Key Responsibilities

Motivated to find and implement innovative solutions that improves service for our customers
Troubleshoot and resolve technical problems for our customer solutions
Proactively prevent downtime of the Contact Center applications and infrastructure using your technical and analytical skills
Solidify customer loyalty, relationships and satisfaction
Work in synergy with various partners and stakeholders
Take the lead and maintain the solution stability and service availability across Bell
Work with Cloud and on-premises contact centre solutions

Critical Qualifications

Minimum of 3 years of experience in a relevant Contact Center technical or product management role
Minimum 3 years hands-on experience with Contact Center platforms such as Genesys Cloud, Genesys Engaged, Genesys PureConnect, Genesys WFM, Genesys Cloud.
Hands-On experience in Nice CX, Verint, Avaya, Cisco, and AudioCodes is an asset
Proficient in programming and scripting languages (e.g., Java, JavaScript, SQL)
Solid understanding of networked systems including client/server architecture, web applications/services, and layered application design
Familiarity with databases, networking, system administration, and Voice over IP (VoIP) technologies
Demonstrated ability to lead transformation with agility, communicate effectively across all levels, and solve complex problems strategically
Committed to continuous learning and thrives under pressure in collaborative environments
Bilingualism (French and English) is preferred.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular Term - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Don Mills || Canada : Ontario : Ottawa || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 10/29/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

Provide application and infrastructure support, maintenance, and 24/7 on-call monitoring for cloud and on-premises contact center solutions. Troubleshoot customer issues, proactively prevent service downtime, and maintain solution stability and availability while collaborating with customers and internal stakeholders.

Requirements

Requires at least 3 years of experience in a relevant contact center technical or product management role, including hands-on experience with contact center platforms such as Genesys. Candidates should have programming or scripting proficiency, knowledge of networked systems, databases, system administration, and VoIP, as well as strong communication, problem-solving, and collaboration skills; French and English bilingualism is preferred, and French knowledge is required for Quebec positions.

Skills

Contact Center Support
Genesys Platforms
Nice CX
Verint
Avaya
Cisco
AudioCodes
Java
JavaScript
SQL
Troubleshooting
Network Systems
Client/Server Architecture
Web Applications
Database Administration
Voice over IP (VoIP)

Benefits

Medical Benefits
Dental Benefits
Vision Benefits
Mental Health Benefits
Employee Service Discount
Partner Offers

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
Application Support
Infrastructure Support
24/7 On-Call Monitoring
Genesys Cloud
Genesys Engage
Genesys PureConnect
Genesys Workforce Management
Nice CX
Verint
Avaya
Cisco
AudioCodes
Java
JavaScript
SQL
Client/Server Architecture
Web Applications
Databases
Networking
System Administration
Voice over IP (VoIP)
Cloud Solutions
On-Premises Solutions
Troubleshooting
Service Availability
Customer Satisfaction
Contact Center Infrastructure
Product Management

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