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Added 6 mins ago
Senior Business Technology Specialist
Helcim Inc
Calgary, AB
A degree in a specific field. [confirm: the original posting asks for a technical diploma or degree. Is that waivable?]
Added 21 mins ago
TO
Warehouse Supervisor (AFTERNOON SHIFT)
Tree of Life Canada
Mississauga, ON
- Full-time
…provided. When your interview is being scheduled, please advise the Recruiter of how we might be able to support your participation. ** NOTE: Reference checks will be conducted for…
Added 36 mins ago
BA
Behavior Technician
Bierman Autism Centers
Ramsey, ON
- Full-time
All of our recruiters have been in your shoes before as Behavior Technicians! A recruiter will reach out to you to schedule a 30 minute virtual interview, so check your email for an…
Added 36 mins ago
T
Business Intelligence Specialist
TD
Ottawa, ON · Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 36 mins ago
C
Canadian Financial and Regulatory Reporting, VP
Citi
Toronto, ON · ON
- Full-time
Serve as a technical mentor for an area within the business
Added 51 mins ago
VB
Finance Manager
Vaco by Highspring
Ottawa, ON
- Full-time
Our client is a real estate and development company. They are looking for a Manager, Complex Accounting who will lead technical accounting research, support complex transactions, and…
Added 1 hour ago
T
IP Sales and Operations Intern
Tenstorrent
Toronto, ON · Greater Toronto Area, Canada
- Volunteer
…Operations. We make the process simple for you - one application, one recruiter screen - then match you to the specific team and location that best fits your interests and…
Added 1 hour ago
Character Artist - EA Sports FC
Electronic Arts
Vancouver, BC
…covering Characters, Environments, Lighting, Project Management, Technical Art, and Visual Effects. Fueled by imagination and a unified passion to grow the love of sports for players…
Added 1 hour ago
Senior Manager, Community Affairs - Alberta
Bell
Calgary, AB
Translate complex technical concepts (AI infrastructure, data center energy usage) into compelling, resonant local messaging.
Added 1 hour ago
Application Specialist
Bell
Toronto, ON
Troubleshoot and resolve technical problems for our customer solutions
Added 1 hour ago
RB
Human Resources Coordinator
R.J. Burnside & Associates Limited
Orangeville, ON
- Full-time
Experience with one or more of the following is an asset: UKG, LinkedIn Recruiter, DocuSign, or other applicant tracking systems.
Added 1 hour ago
BS
Senior Java Developer (FinTech & Payment Technologies)
Brainhunter Systems Ltd
ON · Ontario, Canada
- Contract
Rate Cap: $65 - $75/Hr. (on Incorp). The final compensation will be negotiated between the contractor and recruiter based on experience and engagement terms.
Added 1 hour ago
G
Senior HSE Coordinator - Services
Graham
Cold Lake, AB
- Full-time
Education: High school diploma plus completion of a college or technical school diploma program
Added 2 hours ago
C
CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract
Read and interpret blueprints and technical drawings
Added 2 hours ago
BI
Business Development Specialist, BMO Insurance
BMO Insurance
Toronto, ON
- Full-time
Provides technical support on products, illustration software and other tools.
Added 2 hours ago
Live Service Visual Designer – EA SPORTS™ NHL
Electronic Arts
Vancouver, BC
Own design execution: Independently manage design assignments from initial concept through final delivery, balancing creative ambition with technical requirements and production timelines.
Added 2 hours ago
RB
Transaction Processing Administrator
Royal Bank of Canada
Toronto, ON
- Full-time
Develop and maintain technical expertise in various applications and macros
Added 2 hours ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 2 hours ago
SC
Cartographer – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
- Full-time
…and other stakeholders to understand requirements, translate technical information into clear visual products, and ensure deliverables meet both technical and communication…
Added 2 hours ago
ES
Game Designer - EA Sports FC
EA SPORTS
Vancouver, BC
- Full-time
…articulate complex design concepts clearly and effectively to technical and non-technical…
Added 2 hours ago
B
Senior Designer, Design Systems
BMO
Toronto, ON · BMOPLACE
- Full-time
Provides specialized consulting, analytical and technical support.
Added 2 hours ago
T
TDS Operations Analyst II
TD
Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 2 hours ago
T
Senior Wealth Operations Officer
TD
Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 2 hours ago
BT
Senior Accountant - Cross Border Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
Perform technical research and documenting tax plan recommendations
Added 3 hours ago
B
Business Banking Relationship Manager Trainee
BMO
Oshawa, ON
- Full-time
Technical proficiency gained through education and/or business experience.

Bell

Application Specialist

Toronto, ON, Canada

Hybrid

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Job details

Workplace: Hybrid
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 21, 2026

Original job description

Req Id: 432401

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Summary

Bell Canada is the Canadian leader in contact centre solutions. We are a dynamic team that provides support, monitoring and management of contact centre solutions for our business customers.

Our Network team strives to deliver best in class customer solution’s stability and quality of service. We are passionate about end-to-end and proactive support through our diverse family of experts. We succeed by evolving constantly and adopting new practices in order to achieve our objectives and maintain our balance between work and pleasure. If you join us, you will work with compassionate and supportive team members in a climate of collaboration and openness to change.

We are offering this exciting Specialist Application opportunity to a highly motivated, creative, and disciplined person that possesses an exceptional positive attitude. This role will require you to work closely with team members such as contact center solution architects and specialist, network architects, product owners, scrum masters, and developers. The Specialist Application will be primarily responsible for providing our business customers with application and infrastructure support, maintenance and 24/7 on-call service monitoring.

Key Responsibilities

Motivated to find and implement innovative solutions that improves service for our customers
Troubleshoot and resolve technical problems for our customer solutions
Proactively prevent downtime of the Contact Center applications and infrastructure using your technical and analytical skills
Solidify customer loyalty, relationships and satisfaction
Work in synergy with various partners and stakeholders
Take the lead and maintain the solution stability and service availability across Bell
Work with Cloud and on-premises contact centre solutions

Critical Qualifications

Minimum of 3 years of experience in a relevant Contact Center technical or product management role
Minimum 3 years hands-on experience with Contact Center platforms such as Genesys Cloud, Genesys Engaged, Genesys PureConnect, Genesys WFM, Genesys Cloud.
Hands-On experience in Nice CX, Verint, Avaya, Cisco, and AudioCodes is an asset
Proficient in programming and scripting languages (e.g., Java, JavaScript, SQL)
Solid understanding of networked systems including client/server architecture, web applications/services, and layered application design
Familiarity with databases, networking, system administration, and Voice over IP (VoIP) technologies
Demonstrated ability to lead transformation with agility, communicate effectively across all levels, and solve complex problems strategically
Committed to continuous learning and thrives under pressure in collaborative environments
Bilingualism (French and English) is preferred.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular Term - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Don Mills || Canada : Ontario : Ottawa || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 10/29/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

Provide application and infrastructure support, maintenance, and 24/7 on-call monitoring for cloud and on-premises contact center solutions. Troubleshoot customer issues, proactively prevent service downtime, and maintain solution stability and availability while collaborating with customers and internal stakeholders.

Requirements

Requires at least 3 years of experience in a relevant contact center technical or product management role, including hands-on experience with contact center platforms such as Genesys. Candidates should have programming or scripting proficiency, knowledge of networked systems, databases, system administration, and VoIP, as well as strong communication, problem-solving, and collaboration skills; French and English bilingualism is preferred, and French knowledge is required for Quebec positions.

Skills

Contact Center Support
Genesys Platforms
Nice CX
Verint
Avaya
Cisco
AudioCodes
Java
JavaScript
SQL
Troubleshooting
Network Systems
Client/Server Architecture
Web Applications
Database Administration
Voice over IP (VoIP)

Benefits

Medical Benefits
Dental Benefits
Vision Benefits
Mental Health Benefits
Employee Service Discount
Partner Offers

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
Application Support
Infrastructure Support
24/7 On-Call Monitoring
Genesys Cloud
Genesys Engage
Genesys PureConnect
Genesys Workforce Management
Nice CX
Verint
Avaya
Cisco
AudioCodes
Java
JavaScript
SQL
Client/Server Architecture
Web Applications
Databases
Networking
System Administration
Voice over IP (VoIP)
Cloud Solutions
On-Premises Solutions
Troubleshooting
Service Availability
Customer Satisfaction
Contact Center Infrastructure
Product Management

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