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Added 11 mins ago
PV
Senior Director - Customer Analytics, Data & AI
Pet Valu
Markham, ON
- Full-time
Act as the leader responsible for developing the organization's understanding of customer behavior, value, retention, and growth opportunities.
Added 11 mins ago
T
HR Operations Analyst I
TD
London, ON · Toronto, ON
- Full-time
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of…
Added 11 mins ago
T
Market Risk Analyst, FX
TD
Toronto, ON
- Full-time
…measurement, model behaviour, and risk factor dynamics. The team is responsible for evaluating how market movements, model assumptions, and portfolio structure impact risk metrics, capital,…
Added 11 mins ago
T
Data Designer I
TD
Toronto, ON
- Full-time
We are looking for a Data Designer I to join our development team and support a multi-year roadmap within Canadian Personal Banking. This role will focus on translating business needs into…
Added 11 mins ago
T
Senior Market Risk Analyst (5772)
TD
Toronto, ON
- Full-time
…measurement, model behaviour, and risk factor dynamics. The team is responsible for evaluating how market movements, model assumptions, and portfolio structure impact risk metrics, capital,…
Added 11 mins ago
KM
Technicien de service, Spécialiste en Production (St.John's, Newfoundland)
Konica Minolta Business Solutions Canada
Burnaby, BC
- Full-time
Are you passionate about providing top-notch technical support and problem-solving within the production print environment? We're searching for a skilled Production Print Field Service…
Added 11 mins ago
CO
Team Lead, Fleet Services
City of Beaumont
Beaumont, AB
- Full-time
Are you a hands-on leader with experience in fleet maintenance, heavy-duty equipment, asset management, and team supervision? The City of Beaumont is seeking a Team Lead, Fleet Services to…
Added 11 mins ago
PT
Intermediate Mechanical Designer
Platinum Trailers
St. Marys, ON
- $55,000 to $75,000 CAD / year
- Full-time
Provide technical guidance and mentorship to developing engineers, helping build capability and consistency across the engineering team.
Added 11 mins ago
CC
Fabrication Expeditor
Crossroads C&I
AB · Edmonton, AB
- Full-time
Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a…
Added 11 mins ago
MM
Project Manager
Modine Manufacturing Company
Calgary, AB
- Full-time
…technology, Modine has sharpened its focus as a specialized leader in commercial HVAC and data center solutions into a new era. Throughout this evolution, our dynamic and collaborative…
Added 11 mins ago
HP
Senior Instrumentation & Controls Engineer
HOCS Projects
Calgary, AB
- Full-time
…project support. The successful candidate will bring strong technical expertise, leadership capabilities, and a commitment to delivering technically sound, constructible, and compliant…
Added 11 mins ago
O
Sr. Systems Analyst
OpenText
Waterloo, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 11 mins ago
SP
Enterprise/Commercial Account Executive – Data Foundation (MuleSoft + Informatica) or Enterprise/Commercial Account Executive - Informatica Specialist
Salesforce Partner Canada
Toronto, ON
- Full-time
Data Foundation Account Executive (Quarterback / Prime AE): You are the overall account owner and leader of the backend data strategy. Carrying a dual-product quota across MuleSoft and…
Added 11 mins ago
MM
Quality Incoming Inspector - 1st Shift
Modine Manufacturing Company
Calgary, AB
- Full-time
…technology, Modine has sharpened its focus as a specialized leader in commercial HVAC and data center solutions into a new era. Throughout this evolution, our dynamic and collaborative…
Added 11 mins ago
MM
Quality Inspector - 1st Shift
Modine Manufacturing Company
Calgary, AB
- Full-time
…technology, Modine has sharpened its focus as a specialized leader in commercial HVAC and data center solutions into a new era. Throughout this evolution, our dynamic and collaborative…
Added 11 mins ago
CC
Customer Service Representative
Crossroads C&I
Coquitlam, BC
- Full-time
Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a…
Added 11 mins ago
SP
SMB Account Executive – Data Foundation (MuleSoft + Informatica) AE or Informatica Specialist AE (Toronto)
Salesforce Partner Canada
Toronto, ON
- Full-time
Data Foundation Account Executive (Quarterback / Prime AE): You are the overall account owner and leader of the backend data strategy. Carrying a dual-product quota across MuleSoft and…
Added 11 mins ago
O
Sr. Systems Analyst
OpenText
Mississauga, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 11 mins ago
C
Global Seeder Product Specialist
CNH
Saskatoon, SK
- Full-time
…market, and competitive insights into product strategies and technical requirements. In this role, you will partner closely with the Core Platform Team, Global Product Manager(s),…
Added 11 mins ago
TS
Day Service Facilitator
The Salvation Army in Canada
Winnipeg, MB
- Full-time
Managerial/Technical Leadership Responsibility
Added 26 mins ago
TE
Communications Business Analyst
TC Energy
Calgary, AB
- Full-time
…values of safety in every step, personal accountability, one team and active learning, we deliver the critical energy that North America and the world rely on while balancing reliability,…
Added 27 mins ago
MS
AI Platform & Engineering Lead (Hybrid) / Chef(fe), Plateforme et ingénierie de l’IA (hybride)
Morgan Stanley
Montreal, QC
- Full-time
We’re seeking someone to join our team as an AI Platform & Engineering Lead in IST Operational Management to handle divisional GenAI use cases, including business use case enablement,…
Added 27 mins ago
SC
Investment Attraction Manager
Strathcona County
Sherwood Park, AB
- Full-time
Are you a strategic economic development leader who can turn market opportunities into meaningful investment and long-term economic growth?
Added 27 mins ago
Engineer - Manufacturing
Linamar Corporation
Guelph, ON
…cost estimates. May assign work to drafters and technicians, technical writers, engineering technicians, and machine shop personnel as…
Added 27 mins ago
B
Inside Sales Representative
b62761d3-67ef-479c-8865-4f8052c92bc6
Chilliwack, BC
- $65,000 to $80,000 CAD / year
- Full-time
AdvanTec Marine is a leader in marine innovation and manufacturing. What drives us is the passion behind each of our brands and the needs of our customers. As the parent company of Diamond…

Bell

Application Specialist

Toronto, ON, Canada

Hybrid

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Job details

Workplace: Hybrid
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 21, 2026

Original job description

Req Id: 432401

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Summary

Bell Canada is the Canadian leader in contact centre solutions. We are a dynamic team that provides support, monitoring and management of contact centre solutions for our business customers.

Our Network team strives to deliver best in class customer solution’s stability and quality of service. We are passionate about end-to-end and proactive support through our diverse family of experts. We succeed by evolving constantly and adopting new practices in order to achieve our objectives and maintain our balance between work and pleasure. If you join us, you will work with compassionate and supportive team members in a climate of collaboration and openness to change.

We are offering this exciting Specialist Application opportunity to a highly motivated, creative, and disciplined person that possesses an exceptional positive attitude. This role will require you to work closely with team members such as contact center solution architects and specialist, network architects, product owners, scrum masters, and developers. The Specialist Application will be primarily responsible for providing our business customers with application and infrastructure support, maintenance and 24/7 on-call service monitoring.

Key Responsibilities

Motivated to find and implement innovative solutions that improves service for our customers
Troubleshoot and resolve technical problems for our customer solutions
Proactively prevent downtime of the Contact Center applications and infrastructure using your technical and analytical skills
Solidify customer loyalty, relationships and satisfaction
Work in synergy with various partners and stakeholders
Take the lead and maintain the solution stability and service availability across Bell
Work with Cloud and on-premises contact centre solutions

Critical Qualifications

Minimum of 3 years of experience in a relevant Contact Center technical or product management role
Minimum 3 years hands-on experience with Contact Center platforms such as Genesys Cloud, Genesys Engaged, Genesys PureConnect, Genesys WFM, Genesys Cloud.
Hands-On experience in Nice CX, Verint, Avaya, Cisco, and AudioCodes is an asset
Proficient in programming and scripting languages (e.g., Java, JavaScript, SQL)
Solid understanding of networked systems including client/server architecture, web applications/services, and layered application design
Familiarity with databases, networking, system administration, and Voice over IP (VoIP) technologies
Demonstrated ability to lead transformation with agility, communicate effectively across all levels, and solve complex problems strategically
Committed to continuous learning and thrives under pressure in collaborative environments
Bilingualism (French and English) is preferred.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular Term - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Don Mills || Canada : Ontario : Ottawa || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 10/29/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

Provide application and infrastructure support, maintenance, and 24/7 on-call monitoring for cloud and on-premises contact center solutions. Troubleshoot customer issues, proactively prevent service downtime, and maintain solution stability and availability while collaborating with customers and internal stakeholders.

Requirements

Requires at least 3 years of experience in a relevant contact center technical or product management role, including hands-on experience with contact center platforms such as Genesys. Candidates should have programming or scripting proficiency, knowledge of networked systems, databases, system administration, and VoIP, as well as strong communication, problem-solving, and collaboration skills; French and English bilingualism is preferred, and French knowledge is required for Quebec positions.

Skills

Contact Center Support
Genesys Platforms
Nice CX
Verint
Avaya
Cisco
AudioCodes
Java
JavaScript
SQL
Troubleshooting
Network Systems
Client/Server Architecture
Web Applications
Database Administration
Voice over IP (VoIP)

Benefits

Medical Benefits
Dental Benefits
Vision Benefits
Mental Health Benefits
Employee Service Discount
Partner Offers

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
Application Support
Infrastructure Support
24/7 On-Call Monitoring
Genesys Cloud
Genesys Engage
Genesys PureConnect
Genesys Workforce Management
Nice CX
Verint
Avaya
Cisco
AudioCodes
Java
JavaScript
SQL
Client/Server Architecture
Web Applications
Databases
Networking
System Administration
Voice over IP (VoIP)
Cloud Solutions
On-Premises Solutions
Troubleshooting
Service Availability
Customer Satisfaction
Contact Center Infrastructure
Product Management

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