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Added 23 mins ago
BA
Practice Manager
Bierman Autism Centers
Ramsey, ON
- Full-time
Lead People. Strengthen Culture. Make a Lasting Impact.
Added 23 mins ago
BA
Board Certified Behavior Analyst (BCBA)
Bierman Autism Centers
Ramsey, ON
- Full-time
Direct, lead & supervise behavior technicians as part of managing programs, including oversight of assigned RBT supervision hours
Added 23 mins ago
K
Senior Project Manager - NET
Kinectrics
Toronto, ON
- Contract
…we aren’t looking to slow down. Join our diverse, supportive workplace for a rewarding career in the electricity…
Added 23 mins ago
Senior Manager, Financial Reporting
Clutch Technologies Inc.
Toronto, ON
…Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing…
Added 23 mins ago
Director, Financial Reporting
Clutch Technologies Inc.
Toronto, ON
…Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing…
Added 23 mins ago
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Associate Director, Process Engineering
OMERS
Toronto, ON · Head Office Toronto
- Full-time
This is an opportunity to play a leading role in shaping how work gets done across OMERS. As part of the Data and Technology team, the Associate Director, Process Engineering will lead the…
Added 23 mins ago
Sales Associate-Retail
Roots
Toronto, ON · Etobicoke, ON
Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications,…
Added 23 mins ago
Team Lead-Retail
Roots
Toronto, ON · Etobicoke, ON
…sales floor every shift. Reporting to the Store Manager, you’ll lead by example, coach teammates in the moment, and help the team deliver memorable customer experiences while achieving…
Added 23 mins ago
Web Content & Digital Experience Specialist
Talent Acquisition - Achev
Mississauga, ON
Working collaboratively across the organization, the incumbent will lead website content planning, search engine optimization (SEO), accessibility compliance, analytics, and user experience…
Added 23 mins ago
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Lead QA/QA Coordinator
Alithya
QC · QC, Canada
- Full-time
Support for your well-being: Our benefits are designed with optimal health and wellness in mind. You’ll have access to 24/7 virtual healthcare, as well as an extensive wellness portal that…
Added 23 mins ago
JI
Service Advisor / Dispatcher (Afternoon Shift)
J.D. Irving, Limited
Saint John, NB
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 38 mins ago
VICE PRESIDENT, ANALYTICS & HEALTH OUTCOMES
Green Shield Canada
Toronto, ON
earnings to directly support underserved communities. Through GreenShield
Added 38 mins ago
JI
Department Manager Front End
J.D. Irving, Limited
Halifax, NS
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 38 mins ago
UI
Business Development Representative
Util-Assist Inc.
Newmarket, ON · Toronto, ON
- Full-time
…navigate digital transformation - empowering them with smart technology, data-driven solutions, and customer-first services. From outage communications to billing support and grid security,…
Added 38 mins ago
Manager, Client Success
Long View Systems
Toronto, ON
…At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our…
Added 38 mins ago
JC
Journeyman Welder
Johnson Controls
Nisku, AB
- Full-time
Silent-Aire Limited Partnership, a wholly owned subsidiary of Johnson Controls, is a technology-driven manufacturer at the forefront of hyperscale cooling and modular data center solutions.…
Added 38 mins ago
TO
Manager, Roads and Stormwater Operations Maintenance
Town of Caledon
Bolton, ON
- Full-time
Lead, mentor, and supervise staff and contractors while ensuring compliance with the Occupational Health and Safety Act.
Added 53 mins ago
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Guidewire Technical Lead (PolicyCenter)
TEKsystems
Toronto, ON
- $105 to $115 CAD / hour
- Contract
We are seeking an experienced Senior Technology Lead, Guidewire to lead large-scale digital transformation initiatives within a complex insurance environment. This role will be responsible…
Added 53 mins ago
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Azure Architect
ValueMomentum
Canada
- Contract
…end-to-end Data Solutions from ingestion to consumption to support variety of needs such as Modern Data warehouse, BI, Insights and…
Added 53 mins ago
CI
Principal Architect
Camis Inc
Guelph, ON
- Full-time
Partner with engineering and product leadership and the CTO to evaluate strategic technology decisions, provide architectural recommendations, and support long-term platform evolution.
Added 53 mins ago
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Vice President, Analytics & Health Outcomes
GreenShield
Toronto, ON
- Full-time
…without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one…
Added 53 mins ago
Tangerine Growth Advisor - Tangerine
Scotiabank
Toronto, ON
…bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of…
Added 53 mins ago
GS
AI Enablement Specialist/Senior
Guidewire Software
Toronto, ON
- Full-time
Guidewire is hiring an AI Enablement Specialist to make complex technology accessible and empower employees to embrace AI-driven ways of working. In this role, you will lead end-to-end…
Added 1 hour ago
Senior Manager, Community Affairs - Alberta
Bell
Calgary, AB
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes…
Added 1 hour ago
Application Specialist
Bell
Toronto, ON
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes…

Bell

Application Specialist

Toronto, ON, Canada

Hybrid

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Job details

Workplace: Hybrid
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 21, 2026

Original job description

Req Id: 432401

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Summary

Bell Canada is the Canadian leader in contact centre solutions. We are a dynamic team that provides support, monitoring and management of contact centre solutions for our business customers.

Our Network team strives to deliver best in class customer solution’s stability and quality of service. We are passionate about end-to-end and proactive support through our diverse family of experts. We succeed by evolving constantly and adopting new practices in order to achieve our objectives and maintain our balance between work and pleasure. If you join us, you will work with compassionate and supportive team members in a climate of collaboration and openness to change.

We are offering this exciting Specialist Application opportunity to a highly motivated, creative, and disciplined person that possesses an exceptional positive attitude. This role will require you to work closely with team members such as contact center solution architects and specialist, network architects, product owners, scrum masters, and developers. The Specialist Application will be primarily responsible for providing our business customers with application and infrastructure support, maintenance and 24/7 on-call service monitoring.

Key Responsibilities

Motivated to find and implement innovative solutions that improves service for our customers
Troubleshoot and resolve technical problems for our customer solutions
Proactively prevent downtime of the Contact Center applications and infrastructure using your technical and analytical skills
Solidify customer loyalty, relationships and satisfaction
Work in synergy with various partners and stakeholders
Take the lead and maintain the solution stability and service availability across Bell
Work with Cloud and on-premises contact centre solutions

Critical Qualifications

Minimum of 3 years of experience in a relevant Contact Center technical or product management role
Minimum 3 years hands-on experience with Contact Center platforms such as Genesys Cloud, Genesys Engaged, Genesys PureConnect, Genesys WFM, Genesys Cloud.
Hands-On experience in Nice CX, Verint, Avaya, Cisco, and AudioCodes is an asset
Proficient in programming and scripting languages (e.g., Java, JavaScript, SQL)
Solid understanding of networked systems including client/server architecture, web applications/services, and layered application design
Familiarity with databases, networking, system administration, and Voice over IP (VoIP) technologies
Demonstrated ability to lead transformation with agility, communicate effectively across all levels, and solve complex problems strategically
Committed to continuous learning and thrives under pressure in collaborative environments
Bilingualism (French and English) is preferred.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular Term - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Don Mills || Canada : Ontario : Ottawa || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 10/29/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

Provide application and infrastructure support, maintenance, and 24/7 on-call monitoring for cloud and on-premises contact center solutions. Troubleshoot customer issues, proactively prevent service downtime, and maintain solution stability and availability while collaborating with customers and internal stakeholders.

Requirements

Requires at least 3 years of experience in a relevant contact center technical or product management role, including hands-on experience with contact center platforms such as Genesys. Candidates should have programming or scripting proficiency, knowledge of networked systems, databases, system administration, and VoIP, as well as strong communication, problem-solving, and collaboration skills; French and English bilingualism is preferred, and French knowledge is required for Quebec positions.

Skills

Contact Center Support
Genesys Platforms
Nice CX
Verint
Avaya
Cisco
AudioCodes
Java
JavaScript
SQL
Troubleshooting
Network Systems
Client/Server Architecture
Web Applications
Database Administration
Voice over IP (VoIP)

Benefits

Medical Benefits
Dental Benefits
Vision Benefits
Mental Health Benefits
Employee Service Discount
Partner Offers

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
Application Support
Infrastructure Support
24/7 On-Call Monitoring
Genesys Cloud
Genesys Engage
Genesys PureConnect
Genesys Workforce Management
Nice CX
Verint
Avaya
Cisco
AudioCodes
Java
JavaScript
SQL
Client/Server Architecture
Web Applications
Databases
Networking
System Administration
Voice over IP (VoIP)
Cloud Solutions
On-Premises Solutions
Troubleshooting
Service Availability
Customer Satisfaction
Contact Center Infrastructure
Product Management

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