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Added 4 mins ago
AI Developer
UniSysTech Consulting
Toronto, ON · Greater Toronto Area, Canada
Other
Back-End API & Service Development: Architect robust, secure, and performant back-end APIs, microservices, and asynchronous event-driven systems.
Added 5 mins ago
Applications Development Sr Programmer Analyst- AVP -Mississauga
Citi
Mississauga, ON
Full-time
…customers across more than 160 countries, and the people who architect and sustain those systems are central to our mission. We are seeking an accomplished engineer who brings both…
Added 5 mins ago
PEGA Developer / Technical Lead
NTT DATA Services
Toronto, ON
…conducting elaboration sessions, and the working with Lead System Architect and Business Team, project teams on the business requirements but also how to best express requirements and…
Added 20 mins ago
Senior Data Architect
fgf brands
Toronto, ON · Greater Toronto Area, ON
Other
As Senior Data Architect, you will own and evolve the entire Data Analytics platform - the core engine that turns computer vision streams into production intelligence. This senior…
Added 20 mins ago
Manager, Data Engineering
Thumbtack
Remote, Canada
Full-time · Remote
…the platform work; this team will be responsible for helping architect the resulting data beginning next…
Added 20 mins ago
Project Director
AECOM
Markham, ON
$155,000 to $205,000 CAD / year
Full-time
Added 34 mins ago
Architecte de solutions / Lead technique IA
Onepoint
Montreal, QC
Full-time
Wepoint is the architect of major transformations for businesses and public sector organizations.
Added 34 mins ago
AI Solution Architect
Bombardier
Dorval, QC
Full-time
As the AI Solution Architect, you will have the mandate to support the solution architecture for the shared AI foundations that power intelligent applications and agents across Bombardier.…
Added 1 hour ago
Digital Architect
Amyantek
AB · Greater Edmonton Metropolitan Area
Contract
5 years experience working as an application architect developing a solution using amCharts charting framework in an enterprise IT environment equivalent in size and complexity to the…
Added 1 hour ago
LEAD SDET
J&M Group
Toronto, ON
Full-time
Architect CI/CD integrated test automation solutions using Jenkins, GitHub Actions, Azure DevOps, or similar platforms.
Added 1 hour ago
Senior Full Stack Developer
Yochana
Montreal, QC
Full-time
Architect scalable solutions and contribute to technical design decisions
Added 1 hour ago
Application Specialist (AWS)
Bell
Toronto, ON
Added 1 hour ago
Senior Manager, Data Security Automations & Engineering (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
…engineering expertise and enhancement solutions. Develop and architect customized, innovative solutions to complex Data Security automation problems. Manage team capacity, resource…
Added 1 hour ago
Sr. Integration Architect - Automation
Infotree Global Solutions
Toronto, ON
Contract
Added 1 hour ago
Senior Software Development Engineer, AWS Field Experiences AFX
Amazon Web Services (AWS)
Vancouver, BC
Full-time
…the future of Customer Relationship Management at AWS. You'll architect and develop new services that collect and store metrics at internet scale, deliver critical capabilities to the…
Added 2 hours ago
LEAD SDET
Tata Consultancy Services
Toronto, ON
$90,000 to $110,000 CAD / year
Full-time
Architect CI/CD integrated test automation solutions using Jenkins, GitHub Actions, Azure DevOps, or similar platforms.
Added 2 hours ago
Utility Application Technical Architect
Capgemini
Vancouver, BC
Full-time
Title: Utility Application Technical Architect
Added 2 hours ago
Technical Program Manager , AI/ML
Autodesk
Toronto, ON · Montreal, QC · AMER - Canada - Ontario - Toronto - University Ave
Full-time
3+ years in a TPM, Product Manager, Software Architect, or similar role
Added 2 hours ago
Creative Lead
Fisher Bullock Executive Search Inc.
Calgary, AB
Full-time
…exciting territories. You’re an innovator, a builder of tools, the architect of wild, culture‑shifting ideas, and the technical brilliance that makes the impossible look…
Added 2 hours ago
Software Architect
ARMITAGE ASSOCIATES LIMITED
Calgary, AB
Full-time
The Architect will contribute to the development and refinement of software architecture in cooperation with senior team members. This role focuses on implementing architectural patterns,…
Added 2 hours ago
Data Architect
GIRO
Montreal, QC
Full-time
Added 3 hours ago
Digital Architect - GOAPRDJP000001022
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Digital Architect with strong expertise in enterprise architecture, Azure Red Hat OpenShift, application architecture, cloud platforms, data, security,…
Added 3 hours ago
Digital Architect - GOAPRDJP000001022
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Digital Architect with strong expertise in enterprise architecture, Azure Red Hat OpenShift, application architecture, cloud platforms, data, security,…
Added 3 hours ago
Java Backend Developer
Aarorn Technologies Inc
Toronto, ON
$50 CAD / hour
Contract
Architect and build scalable backend services and modern frontend applications
Added 3 hours ago
SAP Fioneer FPSL Functional Consultant
Tata Consultancy Services
Mississauga, ON
$90,000 to $120,000 CAD / year
Full-time
Assist Finance Lead/Architect in validating accounting outcomes and posting results at contract and GL level.

Bell

Application Specialist (AWS)

Toronto, ON, Canada

Workplace: Hybrid
Apply by: Oct 3, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

Req Id: 432401

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Summary

Bell Canada is the Canadian leader in contact centre solutions. We are a dynamic team that provides support, monitoring and management of contact centre solutions for our business customers. Our Network team strives to deliver best in class customer solution’s stability and quality of service. We are passionate about end-to-end and proactive support through our diverse family of experts. We succeed by evolving constantly and adopting new practices in order to achieve our objectives and maintain our balance between work and pleasure. If you join us, you will work with compassionate and supportive team members in a climate of collaboration and openness to change. We are offering this exciting Specialist Application opportunity to a highly motivated, creative, and disciplined person that possesses an exceptional positive attitude. This role will require you to work closely with team members such as contact center solution architects and specialist, network architects, product owners, scrum masters, and developers. The Specialist Application will be primarily responsible for providing our business customers with application and infrastructure support, maintenance and 24/7 on-call service monitoring.

Key Responsibilities

Motivated to find and implement innovative solutions that improves service for our customers
Troubleshoot and resolve technical problems for our customer solutions
Proactively prevent downtime of the Contact Center applications and infrastructure using your technical and analytical skills
Solidify customer loyalty, relationships and satisfaction
Work in synergy with various partners and stakeholders
Take the lead and maintain the solution stability and service availability across Bell
Work with Cloud and on-premises contact centre solutions

Critical Qualifications

Minimum of 3 years of experience in a relevant Contact Center technical or product management role
Minimum 3 years hands-on experience with AWS Connect Platform (IVR flows, routing and call recording features) is mandatory.
Hands-on experience with Contact Center platforms such as Genesys Cloud, Genesys Engaged, Genesys PureConnect, Genesys WFM, Nice CX, Verint, Avaya, Cisco, and AudioCodes
Proficient in programming and scripting languages (e.g., Java, JavaScript, SQL)
Solid understanding of networked systems including client/server architecture, web applications/services, and layered application design
Familiarity with databases, networking, system administration, and Voice over IP (VoIP) technologies
Demonstrated ability to lead transformation with agility, communicate effectively across all levels, and solve complex problems strategically
Committed to continuous learning and thrives under pressure in collaborative environments
Bilingualism (French and English) is preferred.
Adequate knowledge of French is required for positions in Quebec.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular Term - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Don Mills || Canada : Ontario : Ottawa || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 10/02/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

The Application Specialist is responsible for providing application and infrastructure support, maintenance, and 24/7 on-call monitoring for business customers. They will work in synergy with cross-functional teams to troubleshoot technical issues and implement innovative solutions to ensure service stability.

Requirements

Candidates must have at least 3 years of experience in a relevant contact center technical role and hands-on experience with the AWS Connect platform. Proficiency in programming languages like Java, JavaScript, and SQL, along with a solid understanding of VoIP and networked systems, is mandatory.

Skills

AWS Connect
IVR flows
Call routing
Call recording
Genesys Cloud
Java
JavaScript
SQL
VoIP
System administration
Networked systems
Troubleshooting
Infrastructure support
Technical support
Agility
Strategic problem solving

Benefits

Medical insurance
Dental insurance
Vision insurance
Mental health benefits
35% discount on services
Exclusive partner offers

Visa sponsorship

Not detected in the job text

Keywords

AWS Connect
Contact Center
IVR
Java
JavaScript
SQL
VoIP
Genesys
Avaya
Cisco
Infrastructure Support
System Administration
Network Architecture
Cloud Solutions
Technical Troubleshooting
Service Availability
Agile
Application Support
Client/Server Architecture
Web Services
Nice CX
Verint
AudioCodes
Product Management
Scrum Master
Solution Architect
Monitoring
Maintenance
Bilingualism
Transformation

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