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Added 2 mins ago
Interim Maintenance Manager
Parsons Corporation
Edmonton, AB
Full-time
…within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as…
Added 2 mins ago
Process Improvement Specialist
Kinetic Custom Trailers
Penticton, British Columbia
The Business Process Improvement Specialist will work directly with employees, leaders, and cross-functional teams to understand challenges, investigate root causes, map current processes,…
Added 2 mins ago
Learning & Development Project Specialist (IT)
Pattison Food Group
Langley (District), BC · Langley Office - Langley BC
Full-time
Applying technical expertise to the design, development, and maintenance of multimedia learning solutions that are timely, engaging, and interactive for adult learners.
Added 2 mins ago
Technical Customer Support Specialist – Level 3
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Support data preparation, knowledge-source management, prompt and instruction design, grounding, workflow automation, testing, quality validation, monitoring, permissions review, adoption…
Added 15 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
SK · Saskatchewan, Canada
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Provides advice and guidance to assigned business/group on implementation of solutions.
Added 17 mins ago
Specialist - IT ETRM System (Lead/Principal)
Parkland Corporation
Calgary, AB
Full-time
The Lead/Principal Specialist - IT ETRM Systems is responsible for supporting the ION RightAngle application and related system customizations and integrations. The role requires strong…
Added 30 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
PE · Prince Edward Island, Canada
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Provides advice and guidance to assigned business/group on implementation of solutions.
Added 30 mins ago
Systems Engineering Specialist | Spécialiste en ingénierie des systèmes
Hitachi Cyber
Winnipeg, MB
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The Systems Engineering Specialist will be focused on providing Support Services for Hitachi Systems Security clients. In this role, you will be part of the consulting team, performing…
Added 43 mins ago
Specialist, Operation Technology
Agnico Eagle Mines Limited
NU · Nunavut, Canada
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Design and Deploy solutions to resolve technical issues related to industrial process controls;
Added 45 mins ago
HRIS (Workday) Implementation Project Specialist (26-252)
City of Cornwall
Cornwall, ON
$89,441 to $100,692 CAD / year
Contract
Job Title: HRIS (Workday) Implementation Project Specialist
Added 46 mins ago
Licensed Sales Advisor (Education Savings Specialist) - Pipeline
Embark Student Corp.
Remote, Canada
$60,000 to $90,000 CAD / year
Full-time · Remote
Stay current on market trends and product knowledge to deliver tailored, relevant solutions to prospects.
Added 46 mins ago
Spécialiste Réseau / Network Specialist
Estruxture Data Centers
Montreal, QC
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…confiance de près de 850 entreprises clientes, nous proposons des solutions de colocation, de connectivité et de sécurité hautement…
Added 1 hour ago
Analystes d'affaires - systèmes d'approvisionnement
Astek
Montreal, QC · Greater Montreal Metropolitan Area
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…d’implantation afin d’assurer l’adoption et l’évolution des solutions SAP Ariba et SAP…
Added 1 hour ago
Commissioning Specialist, Buildings
WSP in Canada
Calgary, AB
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With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
Added 1 hour ago
Senior Manager, Machine Learning
BMO
Toronto, ON · BMOPLACE
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…Develops predictive models and leverages big data technology to design solutions that deliver smarter business decisions, improve customer experience, and drive productivity. Collaborates…
Added 1 hour ago
AI Quality and Evaluation Lead
First National Financial LP
Toronto, ON · East York, ON
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…continuous monitoring used across First National AI Factory…
Added 1 hour ago
Infrastructure & Capital Projects - GIS Specialist, COM
Accenture
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Design and implement GIS solutions using ArcGIS Online and ArcGIS Enterprise, transforming complex data into dynamic web-based visualizations that meet the needs of transportation and…
Added 1 hour ago
Building Science Specialist
ROCKWOOL Group
Milton, ON
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We are seeking a Building Science Specialist to join the Technical team. This position is fully on-site and can be based at our Chicago, IL or Milton, ON offices.
Added 1 hour ago
Senior ServiceNow Engineer
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The Senior ServiceNow Engineer is responsible for leading the design, development, and delivery of major ServiceNow features and modules. This role operates with some degree of autonomy,…
Added 1 hour ago
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Hands on experience building production AI or generative AI solutions, including RAG, agentic workflows, document intelligence, prompt and tool design, model serving, evaluation,…
Added 1 hour ago
Analyst - PC Support, Information Technology - JWS (35hrs)
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The Technical Support Specialist is the face of customer service for the entire IT department in schools. Responsible for the installation, configuration, and ongoing support of all end…
Added 2 hours ago
Senior ServiceNow Engineer
EQ Bank | Canada's Challenger Bank
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The Senior ServiceNow Engineer is responsible for leading the design, development, and delivery of major ServiceNow features and modules. This role operates with some degree of autonomy,…
Added 2 hours ago
Specialist, Digital Solutions
Manulife
Toronto, ON · Waterloo, ON
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The Specialist, Digital Solutions leads the technical business analysis and solution requirements function for personalization use cases. This role translates journey and business…
Added 2 hours ago
Senior BSA / Data Migration Specialist
Capgemini
Toronto, ON
We are seeking an experienced Senior Business Systems Analyst / Data Migration Specialist to support data transformation or migration between Salesforce and surrounding eco system including…
Added 2 hours ago
Field Marketing Specialist
MaintainX (An Autodesk Company)
Remote, Canada
$67,000 to $98,000 CAD / year
Full-time · Remote
In August 2026 MaintainX became part of Autodesk, joining Autodesk Operations Solutions, the organization unifying Autodesk's operations platform alongside Tandem, FlexSim and Fusion…

Bell

Application Specialist (AWS)

Toronto, ON, Canada

Workplace: Hybrid
Apply by: Oct 3, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

Req Id: 432401

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Summary

Bell Canada is the Canadian leader in contact centre solutions. We are a dynamic team that provides support, monitoring and management of contact centre solutions for our business customers. Our Network team strives to deliver best in class customer solution’s stability and quality of service. We are passionate about end-to-end and proactive support through our diverse family of experts. We succeed by evolving constantly and adopting new practices in order to achieve our objectives and maintain our balance between work and pleasure. If you join us, you will work with compassionate and supportive team members in a climate of collaboration and openness to change. We are offering this exciting Specialist Application opportunity to a highly motivated, creative, and disciplined person that possesses an exceptional positive attitude. This role will require you to work closely with team members such as contact center solution architects and specialist, network architects, product owners, scrum masters, and developers. The Specialist Application will be primarily responsible for providing our business customers with application and infrastructure support, maintenance and 24/7 on-call service monitoring.

Key Responsibilities

Motivated to find and implement innovative solutions that improves service for our customers
Troubleshoot and resolve technical problems for our customer solutions
Proactively prevent downtime of the Contact Center applications and infrastructure using your technical and analytical skills
Solidify customer loyalty, relationships and satisfaction
Work in synergy with various partners and stakeholders
Take the lead and maintain the solution stability and service availability across Bell
Work with Cloud and on-premises contact centre solutions

Critical Qualifications

Minimum of 3 years of experience in a relevant Contact Center technical or product management role
Minimum 3 years hands-on experience with AWS Connect Platform (IVR flows, routing and call recording features) is mandatory.
Hands-on experience with Contact Center platforms such as Genesys Cloud, Genesys Engaged, Genesys PureConnect, Genesys WFM, Nice CX, Verint, Avaya, Cisco, and AudioCodes
Proficient in programming and scripting languages (e.g., Java, JavaScript, SQL)
Solid understanding of networked systems including client/server architecture, web applications/services, and layered application design
Familiarity with databases, networking, system administration, and Voice over IP (VoIP) technologies
Demonstrated ability to lead transformation with agility, communicate effectively across all levels, and solve complex problems strategically
Committed to continuous learning and thrives under pressure in collaborative environments
Bilingualism (French and English) is preferred.
Adequate knowledge of French is required for positions in Quebec.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular Term - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Don Mills || Canada : Ontario : Ottawa || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 10/02/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

The Application Specialist is responsible for providing application and infrastructure support, maintenance, and 24/7 on-call monitoring for business customers. They will work in synergy with cross-functional teams to troubleshoot technical issues and implement innovative solutions to ensure service stability.

Requirements

Candidates must have at least 3 years of experience in a relevant contact center technical role and hands-on experience with the AWS Connect platform. Proficiency in programming languages like Java, JavaScript, and SQL, along with a solid understanding of VoIP and networked systems, is mandatory.

Skills

AWS Connect
IVR flows
Call routing
Call recording
Genesys Cloud
Java
JavaScript
SQL
VoIP
System administration
Networked systems
Troubleshooting
Infrastructure support
Technical support
Agility
Strategic problem solving

Benefits

Medical insurance
Dental insurance
Vision insurance
Mental health benefits
35% discount on services
Exclusive partner offers

Visa sponsorship

Not detected in the job text

Keywords

AWS Connect
Contact Center
IVR
Java
JavaScript
SQL
VoIP
Genesys
Avaya
Cisco
Infrastructure Support
System Administration
Network Architecture
Cloud Solutions
Technical Troubleshooting
Service Availability
Agile
Application Support
Client/Server Architecture
Web Services
Nice CX
Verint
AudioCodes
Product Management
Scrum Master
Solution Architect
Monitoring
Maintenance
Bilingualism
Transformation

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