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Added 29 mins ago
Digital Architect
Amyantek
AB · Greater Edmonton Metropolitan Area
Contract
The Senior Digital Architect will be required on a full-time basis (7.25-hour workday), working across multiple applications, projects, operational initiatives, and strategic technology…
Added 29 mins ago
LEAD SDET
J&M Group
Toronto, ON
Full-time
Evaluate and recommend automation tools, frameworks, and technologies based on business and technical requirements.
Added 29 mins ago
Senior Full Stack Developer
Yochana
Montreal, QC
Full-time
Architect scalable solutions and contribute to technical design decisions
Added 30 mins ago
Application Specialist (AWS)
Bell
Toronto, ON
Troubleshoot and resolve technical problems for our customer solutions
Added 45 mins ago
Senior Manager, Data Security Automations & Engineering (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
Lead, mentor, and develop Senior Security Automation Engineering team; establish performance expectations, provide technical guidance, and create career development opportunities. Set team…
Added 58 mins ago
Sr. Integration Architect - Automation
Infotree Global Solutions
Toronto, ON
Contract
Technical Leadership - Documentation, best practices, Community Library and AI Copilots to accelerate delivery.
Added 58 mins ago
Senior Software Development Engineer, AWS Field Experiences AFX
Amazon Web Services (AWS)
Vancouver, BC
Full-time
…the future of Customer Relationship Management at AWS. You'll architect and develop new services that collect and store metrics at internet scale, deliver critical capabilities to the…
Added 1 hour ago
Data Analyst Developer
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
…Vacations. The Data Analyst Developer is also to support the Data Architect in the transformation of Air Canada Vacation into an agile, cloud centric organization, targeting a replatforming…
Added 1 hour ago
LEAD SDET
Tata Consultancy Services
Toronto, ON
$90,000 to $110,000 CAD / year
Full-time
Evaluate and recommend automation tools, frameworks, and technologies based on business and technical requirements.
Added 1 hour ago
Salesforce Technical Lead
Vivid Soft Global
Toronto, ON
$85 to $90 CAD / hour
Contract
Job Title: Salesforce Technical Lead (Financial Services Cloud)
Added 1 hour ago
Utility Application Technical Architect
Capgemini
Vancouver, BC
Full-time
Title: Utility Application Technical Architect
Added 1 hour ago
Technical Program Manager , AI/ML
Autodesk
Toronto, ON · Montreal, QC · AMER - Canada - Ontario - Toronto - University Ave
Full-time
26WD101205, Technical Program Manager , AI/ML
Added 1 hour ago
Senior Project Manager - Shopify Expert
Avex Designs
Remote, Canada
Full-time · Remote
Proven experience as a Technical Project Manager, Solutions Architect/Engineer, or Technical Lead with a focus on eCommerce platforms, preferably in a retail or consumer-facing industry.
Added 1 hour ago
Creative Lead
Fisher Bullock Executive Search Inc.
Calgary, AB
Full-time
…exciting territories. You’re an innovator, a builder of tools, the architect of wild, culture‑shifting ideas, and the technical brilliance that makes the impossible look…
Added 1 hour ago
Software Architect
ARMITAGE ASSOCIATES LIMITED
Calgary, AB
Full-time
The Architect will contribute to the development and refinement of software architecture in cooperation with senior team members. This role focuses on implementing architectural patterns,…
Added 2 hours ago
Data Architect
GIRO
Montreal, QC
Full-time
Optimize the use of Power BI and serve as a technical resource for internal teams and external partners.
Added 2 hours ago
Digital Architect - GOAPRDJP000001022
S M Software Solutions Inc
Toronto, ON
Full-time
The Senior Digital Architect will be required on a full-time basis (7.25-hour workday), working across multiple applications, projects, operational initiatives, and strategic technology…
Added 2 hours ago
Product Development Engineer|
Husky Technologies
Bolton, ON
Full-time
…Development Engineer. The successful candidate will lead the technical development of packaging products working with business development, completing engineering, and subsequent launch…
Added 2 hours ago
Digital Architect - GOAPRDJP000001022
S M Software Solutions Inc
Toronto, ON
Full-time
The Senior Digital Architect will be required on a full-time basis (7.25-hour workday), working across multiple applications, projects, operational initiatives, and strategic technology…
Added 2 hours ago
Mechanical Designer (Fluidpower)
Husky Technologies
Bolton, ON
Full-time
Represent Husky technically in front of customers, suppliers and technical partners
Added 2 hours ago
Senior Project Manager
Scarborough Health Network
Toronto, ON
Full-time
…functionality, attainment of program/facility needs, adherence to technical standards and specifications, efficiency and cost-effectiveness of the design solution, consistency with best…
Added 2 hours ago
Senior Systems Engineer I
STEMCELL Technologies
Burnaby, BC
Full-time
AWS Solutions Architect (Associate or Professional) certified with hands-on expertise in systems administration and operations, including fluency across a number of infrastructure…
Added 2 hours ago
Senior Manager, Data Security Automations & Engineering (Global Security)
RBC
Toronto, ON · Vancouver, BC · Halifax, NS
Full-time
Lead, mentor, and develop Senior Security Automation Engineering team; establish performance expectations, provide technical guidance, and create career development opportunities. Set team…
Added 3 hours ago
Business Intelligence & Data Architect
OpenCircle Contractors Association
Edmonton, AB
Contract
Reporting to the Director, Benefit Systems, the Data & Business Intelligence Architect will play a key role in developing and maintaining the organization's data strategy, architecture,…
Added 3 hours ago
Azure Engineer
Tata Consultancy Services
Toronto, ON
$90,000 to $120,000 CAD / year
Full-time
Contribute to governance documentation, effort estimations, and technical runbooks.

Bell

Application Specialist (AWS)

Toronto, ON, Canada

Workplace: Hybrid
Apply by: Oct 3, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

Req Id: 432401

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Summary

Bell Canada is the Canadian leader in contact centre solutions. We are a dynamic team that provides support, monitoring and management of contact centre solutions for our business customers. Our Network team strives to deliver best in class customer solution’s stability and quality of service. We are passionate about end-to-end and proactive support through our diverse family of experts. We succeed by evolving constantly and adopting new practices in order to achieve our objectives and maintain our balance between work and pleasure. If you join us, you will work with compassionate and supportive team members in a climate of collaboration and openness to change. We are offering this exciting Specialist Application opportunity to a highly motivated, creative, and disciplined person that possesses an exceptional positive attitude. This role will require you to work closely with team members such as contact center solution architects and specialist, network architects, product owners, scrum masters, and developers. The Specialist Application will be primarily responsible for providing our business customers with application and infrastructure support, maintenance and 24/7 on-call service monitoring.

Key Responsibilities

Motivated to find and implement innovative solutions that improves service for our customers
Troubleshoot and resolve technical problems for our customer solutions
Proactively prevent downtime of the Contact Center applications and infrastructure using your technical and analytical skills
Solidify customer loyalty, relationships and satisfaction
Work in synergy with various partners and stakeholders
Take the lead and maintain the solution stability and service availability across Bell
Work with Cloud and on-premises contact centre solutions

Critical Qualifications

Minimum of 3 years of experience in a relevant Contact Center technical or product management role
Minimum 3 years hands-on experience with AWS Connect Platform (IVR flows, routing and call recording features) is mandatory.
Hands-on experience with Contact Center platforms such as Genesys Cloud, Genesys Engaged, Genesys PureConnect, Genesys WFM, Nice CX, Verint, Avaya, Cisco, and AudioCodes
Proficient in programming and scripting languages (e.g., Java, JavaScript, SQL)
Solid understanding of networked systems including client/server architecture, web applications/services, and layered application design
Familiarity with databases, networking, system administration, and Voice over IP (VoIP) technologies
Demonstrated ability to lead transformation with agility, communicate effectively across all levels, and solve complex problems strategically
Committed to continuous learning and thrives under pressure in collaborative environments
Bilingualism (French and English) is preferred.
Adequate knowledge of French is required for positions in Quebec.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular Term - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Don Mills || Canada : Ontario : Ottawa || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 10/02/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

The Application Specialist is responsible for providing application and infrastructure support, maintenance, and 24/7 on-call monitoring for business customers. They will work in synergy with cross-functional teams to troubleshoot technical issues and implement innovative solutions to ensure service stability.

Requirements

Candidates must have at least 3 years of experience in a relevant contact center technical role and hands-on experience with the AWS Connect platform. Proficiency in programming languages like Java, JavaScript, and SQL, along with a solid understanding of VoIP and networked systems, is mandatory.

Skills

AWS Connect
IVR flows
Call routing
Call recording
Genesys Cloud
Java
JavaScript
SQL
VoIP
System administration
Networked systems
Troubleshooting
Infrastructure support
Technical support
Agility
Strategic problem solving

Benefits

Medical insurance
Dental insurance
Vision insurance
Mental health benefits
35% discount on services
Exclusive partner offers

Visa sponsorship

Not detected in the job text

Keywords

AWS Connect
Contact Center
IVR
Java
JavaScript
SQL
VoIP
Genesys
Avaya
Cisco
Infrastructure Support
System Administration
Network Architecture
Cloud Solutions
Technical Troubleshooting
Service Availability
Agile
Application Support
Client/Server Architecture
Web Services
Nice CX
Verint
AudioCodes
Product Management
Scrum Master
Solution Architect
Monitoring
Maintenance
Bilingualism
Transformation

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