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Bell

Associate Payroll

Montreal, QC, Canada
Verdun, QC, Canada

Workplace: Remote
Apply by: Oct 2, 2026
Posting language: English
Posted: Aug 13, 2026

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Original job description

Req Id: 432033

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Be at the centre of Bell’s transformation and growth on the Corporate Services team. Enabling our industry-leading businesses requires many teams working collaboratively, such as Corporate Security & Responsibility, Corporate Communications, Human Resources, Procurement, Strategic Business Transformation and Real Estate. You’ll be part of guiding strategic vision and hands-on delivery of the business to drive our business forward and support groups and team members across the entire organization.

At Bell, your insights and experience will make an impact in bringing the best digital connections and next generation services to Canadians. Join us as we transform from a traditional telecommunications company to tech services and digital media leader.

Name and description of the hiring department

The HR Services group provides quality support to all Bell Canada employees and its subsidiaries. These services include payroll administration, HR-related transactions, management of unionized staff transfers, and administration of the employee discount program. The Payroll Assistant – Support Centre is responsible for delivering an excellent service to employees by responding to various payroll-related inquiries and redirecting the employees when necessary. They also ensure that the advice and recommendations provided contribute positively to payroll processing efficiency.

Job Duties / Accountabilities

Receive, analyze, and resolve requests related to employee and manager payroll from various sources (email, online, or incoming calls)
Analyze various reports, justify discrepancies, and make the necessary corrections
Explain the different components of employee pay and tax slips while respecting legislation, government requirements, and collective agreements
Respond with integrity and accuracy to questions regarding compensation paid to employees
Understand and perform compensation calculations (gross salary to net salary, vacation pay, etc.)
Accurately complete declarations intended for government agencies, various documents, and required follow-ups
Collaborate with the teams concerned to effectively resolve unusual situations, complex cases, or matters requiring in-depth analysis
Negotiate repayment agreements in cases of overpayments and take the necessary measures to prevent additional losses
Redirect requests to the appropriate services or departments as needed
Maintain the satisfaction and trust of Bell employees and its subsidiaries by providing an exemplary employee experience

Essential Qualifications / Competencies

In-depth knowledge of payroll principles and legislation, including regulatory compliance and the main elements of compensation (pay stubs, tax slips, etc.)
Experience working in an Employee Services environment
Knowledge of English and French required, in the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
Strong organizational, planning, priority management, and time management skills
Demonstrated integrity, confidentiality, and professionalism
Recognized ability to work independently and as part of a team as needed
Excellent interpersonal and collaborative skills
Ability to work under pressure and meet tight deadlines
High attention to detail to ensure accuracy of information for clients
Ability to identify obstacles, take appropriate actions, show initiative and judgment, and propose process improvement solutions
Ability to work and adapt in a changing environment

Preferred Qualifications / Competencies

Minimum of one year of work experience in a call center environment
Completion or near completion of training or equivalent from the National Payroll Institute (NPI)
Experience in time management (time administrator in SAP)
Intermediate proficiency in MS Excel
Intermediate proficiency in MS Word
Knowledge of SAP

Working Conditions

Schedule Monday to Friday between 7:30 AM and 5:00 PM
Occasional overtime may be required

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Verdun

Work Arrangement: Remote

Application Deadline: 10/01/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada , QC , Verdun

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

The Payroll Assistant is responsible for resolving payroll-related inquiries from employees and managers while ensuring accurate compensation calculations and tax compliance. They also collaborate with internal teams to address complex cases and maintain high standards of service efficiency.

Requirements

Candidates must have in-depth knowledge of payroll principles and legislation, along with strong organizational and interpersonal skills. Experience in an employee services or call center environment is required, and proficiency in SAP and Microsoft Office is preferred.

Skills

Payroll administration
Compensation calculations
Tax slip processing
Regulatory compliance
Customer service
Call center operations
SAP
MS Excel
MS Word
Data analysis
Conflict resolution
Time management
Attention to detail
Communication
Problem solving

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
Employee discount
Exclusive partner offers

Visa sponsorship

Not detected in the job text

Keywords

Payroll
Human Resources
Compensation
Taxation
SAP
Call Center
Compliance
Data Entry
Customer Support
Employee Services
Reporting
Collective Agreements
MS Excel
MS Word
National Payroll Institute
Telecommunications
Digital Media
Administration
Problem Solving
Confidentiality

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