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Bell

Associate - Payroll, Bell Canada

Montreal, QC, Canada
Verdun, QC, Canada

Remote

Apply About employer

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Job details

Workplace: Remote
Apply by: Nov 11, 2026
Posting language: English
Posted: Oct 14, 2026

Original job description

Req Id: 432997

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Be at the centre of Bell’s transformation and growth on the Corporate Services team. Enabling our industry-leading businesses requires many teams working collaboratively, such as Corporate Security & Responsibility, Corporate Communications, Human Resources, Procurement, Strategic Business Transformation and Real Estate. You’ll be part of guiding strategic vision and hands-on delivery of the business to drive our business forward and support groups and team members across the entire organization.

At Bell, your insights and experience will make an impact in bringing the best digital connections and next generation services to Canadians. Join us as we transform from a traditional telecommunications company to tech services and digital media leader.

Name and description of the hiring department

The HR Services group provides quality support to all Bell Canada employees and its subsidiaries. These services include payroll administration, HR-related transactions, management of unionized staff transfers, and administration of the employee discount program. The Payroll Associate – Support Centre is responsible for delivering excellent customer service by responding to various payroll-related inquiries and redirecting clients when necessary. They also ensure that the advice and recommendations provided contribute positively to payroll processing efficiency.

Job Duties / Accountabilities

Receiving and resolving payroll-related requests from employees and managers via various channels (email, online, chat, or incoming calls)
Redirecting requests to the appropriate services or departments when needed
Performing analyses that may sometimes be complex
Understanding payroll processing and validation timelines
Explaining tax slips while complying with laws, government requirements, and collective agreements
Responding accurately and with integrity to questions about employee compensation
Taking necessary actions to avoid generating additional losses
Completing declarations submitted to various government agencies
Accurately filling out various documents and performing necessary follow-ups
Ensuring compliance with legal and regulatory requirements

Understanding and coordinating compensation details
Clearly and efficiently explaining the various components of payroll for Bell employees and subsidiaries
Analyzing various reports and making necessary corrections
Understanding and being able to calculate gross to net salary, vacation pay, etc.
Maintaining employee satisfaction and trust
Analyzing and processing requests from various internal and external sources and justifying discrepancies while respecting service agreements
Producing specific reports, tax slips, and related documents for active employees, those on sick leave, and retirees using various applications
Interpreting and ensuring compliance with collective agreements and government laws
Resolving frontline complaints and unusual or complex situations
Negotiating reimbursement agreements with employees who received overpayments

Essential Qualifications / Competencies

Knowledge of payroll compliance legislation
General payroll knowledge (understanding and ability to explain various payroll laws, pay stubs, tax slips, etc.)
Experience working in a customer service environment
Knowledge of English and French required and English
- In the course of their duties, this person will be required to interact with French & English-speaking stakeholders across Canada
Strong organizational, planning, priority management, and time management skills
Demonstrated integrity, confidentiality, and professionalism
Recognized ability to work independently and as part of a team as needed
Excellent interpersonal and collaborative skills
Ability to work under pressure and meet tight deadlines
High attention to detail to ensure accuracy of information for clients
Ability to identify obstacles, take appropriate actions, show initiative and judgment, and propose process improvement solutions
Ability to work and adapt in a changing environment

Preferred Qualifications / Competencies

Minimum of one year of work experience in a high-volume call center environment
Completion or near completion of training or equivalent from the Canadian Payroll Association (CPA)
Experience in time management (time administrator in SAP)
Intermediate proﬁciency in MS Excel (VLOOKUP, pivot tables)
Intermediate proﬁciency in MS Word
Knowledge of SAP / ADP-Workforce Now / Dayforce

Working Condition

Schedule Monday to Friday between 7:30 AM and 5:00 PM
Occasional overtime may be required
Job status: Temporary – Part-time (12-month replacement)

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union

Job Status: Temporary - Part time

Job Location: Canada : Quebec : Verdun

Work Arrangement: Remote

Application Deadline: 11/10/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada , QC , Verdun

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

The Payroll Associate is responsible for resolving payroll-related inquiries from employees and managers while ensuring compliance with legal and regulatory requirements. They also perform complex payroll analyses, manage tax slip documentation, and provide excellent customer service across multiple communication channels.

Requirements

Candidates must have experience in a customer service environment and possess knowledge of payroll compliance and legislation. Proficiency in MS Office and experience with payroll software like SAP or ADP is preferred, along with strong organizational and communication skills in both English and French.

Skills

Payroll administration
Customer service
Data analysis
Tax slip interpretation
Time management
Problem solving
Communication
Attention to detail
SAP
ADP-Workforce Now
Dayforce
MS Excel
MS Word
Conflict resolution
Payroll legislation

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
Employee discount
Exclusive partner offers

Visa sponsorship

Not detected in the job text

Keywords

Payroll
Human Resources
Customer Service
Compliance
Tax Slips
Collective Agreements
SAP
ADP-Workforce Now
Dayforce
MS Excel
MS Word
Data Analysis
Reporting
Time Management
Telecommunications
Digital Media
Remote Work
Payroll Legislation
Gross to Net Salary
Vacation Pay
Conflict Resolution
Stakeholder Management
Professionalism
Integrity
Process Improvement

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