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Added 14 mins ago
ME
Seasonal Store Advisor
Mountain Equipment Company
Victoria, BC
- Temporary
As a Seasonal Store Advisor, you’ll make MEC a great place to visit. You’ll give exceptional member service by matching people with gear that suits their needs, and you’ll share your…
Added 29 mins ago
RI
Damage Insurance Agent (Bilingual)- EN
RBC Insurance
Quebec, QC
- Full-time
As an RBC bilingual Licensed Insurance Advisor for Home & Auto, you’ll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect…
Added 29 mins ago
VS
JA Company Program Advisor
Volunteer Success
Brampton, ON
- Full-time
This unique learning experience empowers young people in grades 9-12 with the skills, connections, and confidence to build something incredible - a business, a community, and a bright…
Added 44 mins ago
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Health & Safety Trainer & Consultant
SafetyCo
Field, BC
- Full-time
Create an inclusive, respectful learning environment that encourages participation and real-world application
Added 44 mins ago
RB
Relationship Manager Intern, Business Markets
Royal Bank of Canada
Regina, SK
- Full-time
Completion of the Commercial Banking Advisor training program, or have previous experience as a small business owner, or in similar field
Added 1 hour ago
LV
Customer Advisor I
Lee Valley Tools
Coquitlam, BC
- Up to $18.85 CAD / hour
- Part-time
…meaningful employment while striving to provide an environment where learning and development are…
Added 1 hour ago
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Damage Insurance Agent (Bilingual)- EN
RBC Insurance
Sept-Îles, QC
- Full-time
As an RBC bilingual Licensed Insurance Advisor for Home & Auto, you’ll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect…
Added 1 hour ago
LD
Beauty Advisor
London Drugs Limited
Surrey, BC
- Other
…expertise for all-things beautiful. As a London Drugs BEAUTY ADVISOR, you’ll be a trusted expert to our customers, helping them select the cosmetics and beauty products perfectly suited to…
Added 2 hours ago
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Pension Advisor
Sobeys
Mississauga, ON
- Full-time
…talent to join our team! We are currently seeking a Pension Advisor to join us in a hybrid role based in Mississauga, Ontario, with an in-office requirement of three days per…
Added 2 hours ago
FH
Pharmacy Assistant IA (Casual - All Locations)
Fraser Health Authority
Surrey, BC
- $31.63 CAD / hour
- Other
…finding creative solutions. You think on your feet. You like learning new things, and you can learn quickly. When things change you know how to adapt and contribute to the change…
Added 2 hours ago
HF
Cyber Security Advisor
Hamilton Family Health Team
Hamilton, ON
- Temporary
Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more. We work hard to…
Added 2 hours ago
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Senior Advisor, Business development and sales support
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a senior sales and business development support advisor, you help serve and maintain business relationships with members and clients. You help sell products and services through multiple…
Added 2 hours ago
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Public Protection Nurse Advisor - Public Protection Service
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
…Clyde Public Protection Service as a Public Protection Nurse Advisor. Working within a board-wide team, you will play a pivotal role in promoting a high-quality, safe and effective public…
Added 2 hours ago
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Public Protection Nurse Advisor - Public Protection Service
NHS Scotland
Saskatoon, SK
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…Clyde Public Protection Service as a Public Protection Nurse Advisor. Working within a board-wide team, you will play a pivotal role in promoting a high-quality, safe and effective public…
Added 2 hours ago
Customer Data Technician, temporary 4-month contract
The Canada Life Assurance Company
Winnipeg, MB · Kitchener, ON
…streamline data processes, and maintain the integrity of client and advisor information across the…
Added 2 hours ago
Bilingual Advisor, System Integration
Bell
Toronto, ON
Bell would provide a training program of the editor’s solution and assign mentors to support learning and adaptation of our program as well have candidates have hands-on the solution.
Added 2 hours ago
CO
ENGINEER
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Added 2 hours ago
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Project Technologist
Pinchin Canada
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Toronto, ON
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…standards; provide subject matter expertise and be a trusted…
Added 3 hours ago
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Human Resources Advisor, Recruitment
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Added 3 hours ago
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Health And Safety Advisor
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Port Moody, BC
- $65 to $70 CAD / hour
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The H&S Safety Advisor is responsible for supporting safe work execution across field and office operations. This position works closely with operations personnel and contractors to…
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Information Security Analyst II - Asset Assessment & Governance
TD
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Strengthening relationships with Standards teams and stakeholders, provide proactive risk guidance, and act as a trusted advisor on control and assessment-related matters.
Added 3 hours ago
Financial Advisor - Aspen Woods Branch, AB
Scotiabank
AB · Calgary, AB
…and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At Scotiabank – you can make an impact. You help make the futures of…
Added 3 hours ago
S
Paid Services Beauty Advisor - Full Time
Sephora
AB · St Albert, AB
- $17.5 to $20.6 CAD / hour
- Full-time
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Bell

Bilingual Advisor, System Integration

Toronto, ON, Canada

Hybrid

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Job details

Workplace: Hybrid
Apply by: Oct 26, 2026
Posting language: English
Posted: May 26, 2026

Original job description

Req Id: 429999

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Summary

We are seeking candidates that have technical solution integration experience to join our team. The ideal candidate would have experience in supporting contact centre solutions or have experience in successfully integrating technologies in other verticals/domains. Bell would provide a training program of the editor’s solution and assign mentors to support learning and adaptation of our program as well have candidates have hands-on the solution.

Key Responsibilities

Participate in the development and/or configuration of contact centre solutions (CCaaS), which would include components that relate to Natural Language (NLU/NLP), Conversational Robot (AI – chat/voice Bots), WFM, WFO and/or Self Service IVR with call routing technologies, etc.
Supported by colleagues, you will be assigned to projects and guided to successfully deliver/migrate technical solutions.
You will participate in meetings, including those of clients, internal teams, and external partners.
Participate in functional/technical analysis, defining the target solution.
Stay abreast of emerging technologies and industry best practices, market trends, proactively identifying opportunities for improvement, innovation and automation.

Critical Qualifications

Knowledge of Contact Centre solutions or product suites that derive from one or more of the following editors: Genesys, NICE, AWS and/or Google, as well as CRMs.
Capability to work as a team and address customers in manner to upkeep their satisfaction throughout the whole project delivery cycle.
Capability to manage several delivery activities simultaneously as well as priorities.
Cloud based solution delivery experience (CCaaS, Amazon Connect, Twillio, Google).
Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent experience.
Proven experience working with a wide variety of software and hardware technologies, and cloud-based solutions.
Experienced in cloud computing architectures, such as IaaS, CCaaS, PaaS, and SaaS, and experience with serverless technologies.
English & French, spoken and written.
Security Clearance for Federal Government

Preferred Qualifications

Decisive Problem Solver: Proactively addresses challenges with immediate and effective action.
Strategic and Adaptable Thinker: Analyzes problems comprehensively, incorporating new information and perspectives to develop innovative solutions.
Effective and Empathetic Communicator: Tailors communication style and content to resonate with diverse audiences and achieve optimal understanding.
Highly Adaptable and Resourceful: Masters new situations, demonstrating skillful responsiveness to evolving demands.
Collaborative Team Builder: Actively challenging divisive thinking and fostering a shared sense of purpose.
Dedicated Mentor and Coach: Open to accept guidance, support, and mentorship to foster professional growth.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 10/25/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

You will participate in the development and configuration of contact centre solutions including AI, NLU, and call routing technologies. Additionally, you will perform functional and technical analysis while collaborating with clients and internal teams to deliver integrated solutions.

Requirements

Candidates must have experience in technical solution integration, specifically with contact centre platforms like Genesys, NICE, AWS, or Google. A bachelor's degree in computer science or a related field is required, along with proficiency in both English and French.

Skills

System integration
Contact centre solutions
CCaaS
Cloud computing
Natural language processing
AI
Chatbots
Voice bots
WFM
WFO
Self service IVR
Call routing
CRM
Technical analysis
Project delivery
Bilingualism

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
35% discount on services
Exclusive partner offers

Visa sponsorship

Not detected in the job text

Keywords

System Integration
Contact Centre
CCaaS
IoT
Mobility
5G
Cloud
Cyber Security
Voice
Collaboration
NLU
NLP
AI
WFM
WFO
IVR
Genesys
NICE
AWS
Google
CRM
Amazon Connect
Twilio
IaaS
PaaS
SaaS
Serverless
Technical Analysis
Automation
Project Delivery

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