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Added 13 mins ago
VH
Personal Support Worker - Toronto Downtown
VHA Home HealthCare
Toronto, ON
- Full-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 13 mins ago
CH
CHEF DE PARTIE - PASTRY
Crescent Hotels & Resorts
Rossland, BC
- Full-time
We are looking for our next great team member to join our Culinary Team at The Josie Hotel.
Added 13 mins ago
CH
CHEF DE PARTIE - SEASONAL
Crescent Hotels & Resorts
Rossland, BC
- Temporary
We are looking for our next great team member to join our Culinary Team at The Josie Hotel.
Added 13 mins ago
CH
CATERING SALES MANAGER - MATERNITY LEAVE COVERAGE
Crescent Hotels & Resorts
Rossland, BC
- Full-time
Liaise with banquet team to ensure exceptional service while groups are in house.
Added 13 mins ago
HM
General Surgery
Health Match BC
Chilliwack, BC
- Internship
…opportunities for teaching and mentorship. Additionally, as a member of the Fraser Health medical staff, you will participate in the University of British Columbia (UBC) medical education…
Added 13 mins ago
HM
Pediatrics
Health Match BC
Abbotsford, BC
- Full-time
As a member of the Fraser Health medical staff, you will participate in the University of British Columbia (UBC) medical education program and are expected to apply for a clinical faculty…
Added 13 mins ago
HM
Orthopaedic Surgery
Health Match BC
Abbotsford, BC
- Full-time
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Added 13 mins ago
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General Surgery
Health Match BC
New Westminster, BC
- Full-time
The Division of General Surgery at Royal Columbian Hospital is seeking acute care general surgeons to join our team. Successful candidates will be committed to patient care, resident,…
Added 13 mins ago
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General Surgery
Health Match BC
New Westminster, BC
- Full-time
Academic opportunities: As a member of the Fraser Health medical staff, you will participate in the University of British Columbia (UBC) medical education program and are expected to apply…
Added 13 mins ago
OC
Industrial Mechanic
OSCO Construction Group
Fredericton, NB
- Full-time
As a member of the OSCO Construction Group, Ocean Steel & Construction Ltd. offers a comprehensive compensation package beginning after completing forty-five (45) working shifts, including…
Added 13 mins ago
B
Commercial Insurance Advisor- Sales & Service
BrokerLink
Vegreville, AB
- Full-time
We are looking for a Commercial Insurance Advisor to join our Sales & Service Book of Business Team in Alberta on a Permanent Full Time Basis!
Added 13 mins ago
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Senior Legal Counsel
Holt Renfrew
Toronto, ON
- Full-time
Independently draft, review, and negotiate a wide variety of commercial agreements (e.g., vendor agreements, master service agreements & SOWs, product agreements, NDAs, licensing…
Added 13 mins ago
Seasonal Retail Sales Associate, Grand Prairie
Bell
Grande Prairie, AB
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes…
Added 13 mins ago
Seasonal Retail Sales Associate, St. Albert
Bell
St. Albert, AB
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Added 13 mins ago
Retail Sales Associate, Ottawa St South
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Kitchener, ON
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Added 13 mins ago
Seasonal Retail Sales Associate, Kingsway Garden Mall
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Edmonton, AB
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Added 28 mins ago
AR
Waitstaff
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Colwood, BC · BC-Victoria
- Part-time
As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!
Added 28 mins ago
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Nanaimo, BC · BC-Nanaimo
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Added 28 mins ago
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Service Advisor
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- Full-time
At Capital GMC Buick Cadillac Regina, every customer counts and every team member matters. Shift your career into high gear and apply today!
Added 28 mins ago
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Personal Support Worker Casual AgeCare Aurora
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Apply today to become a valued member of our team!
Added 28 mins ago
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Outreach Clinical Counsellor
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…community referred through the Equally Safe initiative. As a member of the Outreach team, this position works collaboratively with team members and community partners to support individuals…
Added 28 mins ago
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Magnetic Resonance Imaging Supervisor S3C
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Demonstrated ability to function as an effective leader, motivator, facilitator, and team member.
Added 28 mins ago
Corporate Traveller - Corporate Travel Consultant - Calgary, AB
Flight Centre
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…work for – this is a business for people who love travel, are team players and customer service…
Added 28 mins ago
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Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same. Team members have the…

Bell

Bilingual Advisor, System Integration

Toronto, ON, Canada

Hybrid

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Job details

Workplace: Hybrid
Apply by: Oct 26, 2026
Posting language: English
Posted: May 26, 2026

Original job description

Req Id: 429999

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Summary

We are seeking candidates that have technical solution integration experience to join our team. The ideal candidate would have experience in supporting contact centre solutions or have experience in successfully integrating technologies in other verticals/domains. Bell would provide a training program of the editor’s solution and assign mentors to support learning and adaptation of our program as well have candidates have hands-on the solution.

Key Responsibilities

Participate in the development and/or configuration of contact centre solutions (CCaaS), which would include components that relate to Natural Language (NLU/NLP), Conversational Robot (AI – chat/voice Bots), WFM, WFO and/or Self Service IVR with call routing technologies, etc.
Supported by colleagues, you will be assigned to projects and guided to successfully deliver/migrate technical solutions.
You will participate in meetings, including those of clients, internal teams, and external partners.
Participate in functional/technical analysis, defining the target solution.
Stay abreast of emerging technologies and industry best practices, market trends, proactively identifying opportunities for improvement, innovation and automation.

Critical Qualifications

Knowledge of Contact Centre solutions or product suites that derive from one or more of the following editors: Genesys, NICE, AWS and/or Google, as well as CRMs.
Capability to work as a team and address customers in manner to upkeep their satisfaction throughout the whole project delivery cycle.
Capability to manage several delivery activities simultaneously as well as priorities.
Cloud based solution delivery experience (CCaaS, Amazon Connect, Twillio, Google).
Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent experience.
Proven experience working with a wide variety of software and hardware technologies, and cloud-based solutions.
Experienced in cloud computing architectures, such as IaaS, CCaaS, PaaS, and SaaS, and experience with serverless technologies.
English & French, spoken and written.
Security Clearance for Federal Government

Preferred Qualifications

Decisive Problem Solver: Proactively addresses challenges with immediate and effective action.
Strategic and Adaptable Thinker: Analyzes problems comprehensively, incorporating new information and perspectives to develop innovative solutions.
Effective and Empathetic Communicator: Tailors communication style and content to resonate with diverse audiences and achieve optimal understanding.
Highly Adaptable and Resourceful: Masters new situations, demonstrating skillful responsiveness to evolving demands.
Collaborative Team Builder: Actively challenging divisive thinking and fostering a shared sense of purpose.
Dedicated Mentor and Coach: Open to accept guidance, support, and mentorship to foster professional growth.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 10/25/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

You will participate in the development and configuration of contact centre solutions including AI, NLU, and call routing technologies. Additionally, you will perform functional and technical analysis while collaborating with clients and internal teams to deliver integrated solutions.

Requirements

Candidates must have experience in technical solution integration, specifically with contact centre platforms like Genesys, NICE, AWS, or Google. A bachelor's degree in computer science or a related field is required, along with proficiency in both English and French.

Skills

System integration
Contact centre solutions
CCaaS
Cloud computing
Natural language processing
AI
Chatbots
Voice bots
WFM
WFO
Self service IVR
Call routing
CRM
Technical analysis
Project delivery
Bilingualism

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
35% discount on services
Exclusive partner offers

Visa sponsorship

Not detected in the job text

Keywords

System Integration
Contact Centre
CCaaS
IoT
Mobility
5G
Cloud
Cyber Security
Voice
Collaboration
NLU
NLP
AI
WFM
WFO
IVR
Genesys
NICE
AWS
Google
CRM
Amazon Connect
Twilio
IaaS
PaaS
SaaS
Serverless
Technical Analysis
Automation
Project Delivery

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