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Added 21 mins ago
CM
Business Risk Management Manager
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Business Risk Management Manager is responsible for ensuring robust and consistent oversight of business management risk aligned with the Client Services Delivery (CSD) Operational…
Added 23 mins ago
I
Director, Finance & Controller
InnPower
Innisfil, ON
- Full-time
…finance operations. The role oversees the Finance Managers and Manager of Billing & Settlements, providing leadership that promotes operational excellence, financial stewardship,…
Added 38 mins ago
Manager, AML/ATF Screening Models and Analytics, Global AML
Scotiabank
Toronto, ON
Strong analytical and critical thinking skills, with the ability to translate detailed data insights into meaningful business, risk, and regulatory outcomes.
Added 38 mins ago
T
Actuarial Analyst III
TD
Toronto, ON · Montreal, QC
- Full-time
Reporting to the Pricing Manager, the Senior Actuarial Analyst plays a key role in the end-to-end development of pricing strategies and rate changes. The Senior Analyst contributes to the…
Added 38 mins ago
T
IT Data Specialist
TD
Toronto, ON
- Full-time
We are looking for an IT Data Specialist for our Financial Crime & Risk Management systems (Oracle - Transaction Monitoring and Customer Risk Rating solutions). You will have the…
Added 38 mins ago
T
AVP, Analytics, Insights and AI, AI Product
TD
Toronto, ON
- Full-time
…multidisciplinary teams across business, design, technology, and risk to create AI powered experiences that are remarkably human and refreshingly…
Added 38 mins ago
J&
Senior Finance Manager, Surgery Canada
Johnson & Johnson Innovative Medicine
Markham, ON
- Full-time
Purpose : The Senior Manager – Surgery is the lead financial partner for Canada in the Americas region. The role has responsibility to deliver enterprise‑level impact through strategic…
Added 52 mins ago
A
Gestionnaire de projet en ingénierie / Project Manager, Engineering
Airbus
Montreal, QC · Mirabel, QC
- Full-time
Added 1 hour ago
S
CORE HCM Lead, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
Reporting to the Manager, CORE HCM & Recruitment, the CORE HCM Lead is responsible for providing leadership within their assigned functional area for implementation of the new BC Health…
Added 1 hour ago
AI
Data Governance Manager
Apptoza Inc.
Toronto, ON
- Contract
Seeking a Data Governance Lead with 8+ years of experience in Data Governance, Data Management, and Data Quality. The role will establish enterprise governance frameworks, improve data…
Added 1 hour ago
G
MANAGER, FINANCE ENABLEMENT, TECHNOLOGY & TRANSFORMATION (HYBRID)
GreenShield
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Manager will maintain an integrated Finance technology and transformation roadmap, translate business needs into scalable solutions, and coordinate Finance process owners, FP&A,…
Added 1 hour ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
They provide leadership for technology strategy, infrastructure, business systems, cybersecurity, data governance, digital transformation, and artificial intelligence.
Added 1 hour ago
A
Manager, Performance Intelligence
Achievers
Toronto, ON
- Full-time
You will work in close partnership with the Finance Manager, Marketplace through a formal dotted-line relationship, connecting FP&A’s official financial outlook and governance with deeper…
Added 1 hour ago
Manager, Model Validation
EQ Bank | Canada's Challenger Bank
Toronto, ON
The Manager, Model Validation reports to the Director, Model Risk Management and supports the delivery of model validation activities across the Bank. The role executes validation…
Added 1 hour ago
T
Finance Analyst
TD
Toronto, ON
- Full-time
Support the execution of remediation plans to address performance / risk /governance issues
Added 1 hour ago
MW
Project Manager
Mueller Water Products
Toronto, ON
- Full-time
…of water infrastructure. From lifesaving fire protection to data intelligence, we are committed to developing products and solutions that help cities and utilities deliver clean, safe…
Added 1 hour ago
K
Senior Trade Customization Planner (18 month contract)
Kenvue
Markham, ON
- Full-time
…vendors and align with cross functional partners to prepare for governance meetings. They will be responsible for facilitating discussions with vendors on cost improvement initiatives. The…
Added 1 hour ago
EB
Manager, Model Validation
EQ Bank
Toronto, ON
- Full-time
The Manager, Model Validation reports to the Director, Model Risk Management and supports the delivery of model validation activities across the Bank. The role executes validation…
Added 1 hour ago
BI
Senior Credit Officer, Director - US Insurance
BMO Insurance
Toronto, ON
- Full-time
…second line of defence is responsible for the independent credit risk assessment, adjudication, and portfolio management of a portfolio of U.S. Insurance clients, with a primary focus on…
Added 1 hour ago
RT
Conseiller(ère) sénior, Gestion des données de Foundry | Senior Advisor, Foundry Data Management
Rio Tinto
Montreal, QC
- Full-time
Maîtrise de Palantir Foundry, notamment Code Repository, Pipeline Builder, Contour, Code Workbook, Monocle, Workshop et Ontology Manager.
Added 1 hour ago
T
Regional Director of Operations, Americas and Asia Pacific
TrustFlight
Vancouver, BC
- Full-time
Your team and offices. Line manage the Regional Operations Manager in Houston, run the Houston office and Vancouver hub as one regional function, and hold contracted offices to defined…
Added 1 hour ago
JC
Business Control Manager - Payments - Vice President
JPMorgan Chase & Co.
Toronto, ON
- Full-time
…several categories that cover Control design and performance, Risk and Controls identification & assessment, Issues and Actions governance, Controls Governance & Reporting, Program/Project…
Added 1 hour ago
M
Manager, Fund Expenses and Reporting
Manulife
Montreal, QC
- Full-time
The Manager is responsible for the overall effectiveness, governance, and delivery of the Fund Expenses and Reporting function. This includes overseeing fund expense management and…
Added 2 hours ago
GT
Access Governance Coordinator
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- Contract
Escalate overdue reviews, non-compliance, control concerns, and high-risk access issues through established governance channels.
Added 2 hours ago
MG
Manager Project Management Office
Maxxit Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Establish project governance standards across all project phases including project kickoff, scheduling, submittals, procurement coordination, fabrication tracking, change management, risk…

Bell

Incident Manager

Mississauga, ON, Canada

Hybrid

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Job details

Workplace: Hybrid
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Req Id: 432428

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.

Incident / Problem

The Operations Problem/Incident Manager is accountable to provide pro-active or re-active solutions for all the different aspects of Problems ‘related to customers’. Our business model is highly customer-centric, with shared accountability between Service teams for managing customer issues. This seamless approach to customer service has been a key factor in achieving Industry-leading levels of customer satisfaction. Our business strategy going forward is to leverage this strong base of customer loyalty and our stream of new IP & Value Added Services. The Incident / Problem Manager plays a key role and is an integral part of the end-to-end solution.

Responsibilities/ Accountabilities

Available 7/24 for escalations
Responsible to implement solutions to improve the customer experience
Active participation on major incidents through their lifecycle in order to meet expected SLA / SLOs up to resolution
Ability to provide leadership and technical guidance on Major Incident conference calls.
Proactive approaches to eliminate problematic trends
Produce and Review Post Mortem Reports in a timely manner
Facilitate Governance meetings with various partners (Help Desk, Network & Field Services)
Coordinate with internal teams, partners and suppliers to establish communications and manage expectations
Ensure quality control on Problem/Incident activities
Meet with Customer Service Account Managers on a regular basis to present results and action plans related to Problem Management activities
Provide communications to internal business groups and executives throughout the Problems record life cycle
Identify service improvement opportunities and analyze Risk Assessments
The Incident Manager acts as the single point of contact for all customer escalations and service assurance related issues

Critical Qualifications

In-depth knowledge of telecommunications industry; More specifically in the following fields:
- Data Centers
- Managed Services (Voice and Data)
- LAN/WAN technologies
- Applications (e-mail, client-server applications… etc.)
- Security Solutions
- VoIP
Proven customer service skills
Meticulous and adheres to quality delivery at all times
Maintain quality and efficiency in a constantly evolving environment
Ability to work under pressure
Multitasking and time management
Strong analytical skills with deductive reasoning capabilities
Technical know-how and advanced knowledge of Bell Business Market products and services
Interest in acquiring/growing technical and business knowledge relating to one or many customers
Excellent oral and written communication skills
A recognized leader with a proven track record of using teamwork to create a competitive advantage
Leader, self-sufficient, and team player who can function autonomously.
Knowledge and training required:
- Preferred Electrical Engineering / Computer Sciences degree or equivalent
- Preferred Certification training in Cisco, Juniper, F5, and similar Network Vendors
- MicroStrategy
- Microsoft Office products
- ITIL Foundations

Change Experience required

The successful candidate will be accountable for the following:

Ensure all changes follow the defined change management process
Educate and advocate the change management process to internal and external parties
Provide quality customer service, answering customer enquiries and effectively handling any escalations
Maintain strong working relationships with all the operational departments within the Change Management Process
Point of escalations for changes at risk
Drive the resolution of roadblocks by engaging appropriate teams required to solve problems in a timely manner. This includes escalating to various levels of management
Create, maintain and communicate data required to track all changes
Build and maintain daily and weekly reports

Competencies

Working knowledge of ITIL Change Management process
ITIL 4 Certification or in the process of completing
Experience dealing with external customers, managing communications and facilitating meetings/conference calls
Proficiency with Microsoft Office tools (Word, Excel & PowerPoint)
Strong communications skills and ability to influence and engage cross-functional teams
Strong organizational and prioritization skills

Preferred Qualifications

Knowledgeable of network technologies and services (e.g IP, IPVPN, SDWAN,broadband)
Working knowledge in MicroStrategy and programming languages
Government Security Clearance eligible

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 10/15/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

Created: Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

The Incident Manager is responsible for managing major incidents, providing technical leadership, and implementing solutions to improve customer experience. They act as the single point of contact for escalations and facilitate governance meetings across internal teams and partners.

Requirements

Candidates should have in-depth knowledge of telecommunications, including data centers, LAN/WAN, and security solutions. A degree in Electrical Engineering or Computer Science is preferred, along with ITIL certification and experience in change management.

Skills

Incident management
Problem management
Telecommunications
SLA management
Technical leadership
Change management
Customer service
Data centers
LAN/WAN technologies
VoIP
ITIL
Risk assessment
Analytical skills
Communication skills
Time management
Multitasking

Benefits

Professional growth
Employee wellness
Inclusive workplace
Accessible workplace

Visa sponsorship

Not detected in the job text

Keywords

Incident Manager
Problem Management
Telecommunications
Data Centers
Managed Services
LAN/WAN
VoIP
Security Solutions
SLA
SLO
Post Mortem
ITIL
Change Management
MicroStrategy
Cisco
Juniper
F5
IPVPN
SDWAN
Broadband
Risk Assessment
Governance
Customer Service
Technical Leadership
Network Services

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