Find work in Canada.

322,455 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 14 mins ago
Demand Planner - Burnaby, BC
Specsavers
Burnaby, BC
…helping to optimise inventory performance and support smooth operations across the business. Reporting to the Demand Planning Manager, you'll be part of a close-knit Canadian Demand…
Added 14 mins ago
Front of House Manager
Boston Pizza
AB · Edmonton, AB
$17 CAD / hour
Part-time
A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the…
Added 28 mins ago
Department Manager, salary
RONA
AB · Edmonton, AB
Full-time
At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the…
Added 28 mins ago
Operations Manager
Manufacturing Job Site
Guelph/Eramosa, ON
Full-time
We are looking for an experienced Operations Manager to take a leadership role in our day-to-day operations and help take the company to its next level of growth.
Added 44 mins ago
Senior Operations Associate
Keurig Dr Pepper
Waterloo, ON
$49,900 to $68,640 CAD / year
Full-time
We’re looking for a roll-up-your-sleeves person to join our team and build a career as a Senior Operations Associate in Waterloo, Ontario.
Added 44 mins ago
MAC Southcentre - Keyholder Part Time - Calgary AB
Estée Lauder Companies
Calgary, AB
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 44 mins ago
MAC Vaughan Mills Store Manager
Estée Lauder Companies
Vaughan, ON
Full-time
We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational…
Added 44 mins ago
18 Hour Key Holder
Estée Lauder Companies
Calgary, AB
Full-time
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 44 mins ago
MAC Southcentre - Key Holder Part Time - Calgary, AB
Estée Lauder Companies
Calgary, AB
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 44 mins ago
shift supervisor - Store# 80408, SHOPPES AT HILLSHIRE
Starbucks Coffee Company
Sherwood Park, AB
Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 44 mins ago
shift supervisor - Store# 27291, BROADWAY JUNCTION
Starbucks Coffee Company
Port Coquitlam, BC
Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 44 mins ago
Supervisor, Logistics
Vale
Canada
Full-time
This is a permanent position supporting Vale Base Metals logistics operations across Ontario and other North American locations. The role is based in Sudbury and reports to the Manager,…
Added 59 mins ago
Registered Pharmacy Technician - Pharmacy Services
Nova Scotia Health Authority
Halifax, NS
Full-time
Reporting to the Pharmacy Manager/Operations Manager, the Registered Pharmacy Technician participates in the provision of safe, competent, patient or family centered ethical care, ensuring…
Added 59 mins ago
Manager - Health and Safety Risk and Assurance
Kinross Gold Corporation
Toronto, ON
Full-time
Founded in 1993, Kinross is a Canadian-based senior gold mining company with operations and projects in the United States, Brazil, Mauritania, Chile and Canada. Our focus on delivering…
Added 59 mins ago
Environmental Services Manager , Senior Living
Compass Group Canada
Leamington, ON
Full-time
Now, If You Were To Come On Board As An Environmental Services Manager, We’d Ask You To Do The Following For Us
Added 59 mins ago
Bakery Assistant Department Manager - Full Time
Longo's
King City, ON
Full-time
This is your opportunity to advance your career in a leadership role. As the Assistant Bakery Department Manager, you will assist the Bakery Manager to ensure that the department is…
Added 59 mins ago
Head Cashier: Full Time - NANAIMO
The Home Depot Canada
Nanaimo, BC
Full-time
Added 59 mins ago
Senior Manager, International Tax - Vancouver
Deloitte
Vancouver, BC
Full-time
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our…
Added 59 mins ago
Project Manager
AtkinsRéalis
Toronto, ON
Full-time
…expanding our team and are looking for innovative, forward-thinking people who enjoy challenges and want to add value to project success, both locally and…
Added 59 mins ago
Construction Manager
AtkinsRéalis
Vancouver, BC
Full-time
AtkinsRéalis is hiring an experienced Construction Manager to join our team in Vancouver. This position requires strong experience in Waste Water Treatment Plants, a thorough understanding…
Added 59 mins ago
Customer Services Manager - Parts & Services
Sandvik
Sudbury, ON · Lively
Full-time
Currently, we have an opening for a Customer Services Manager - Parts and Services. The Customer Services Manager is responsible for leading the customer parts supply experience for Sandvik…
Added 1 hour ago
Tim Hortons is hiring Assistant Manager - Food Services with LMIA
LMIA.CA
Quebec, QC
Full-time
Added 1 hour ago
Manager, Exclusive Services
iA Financial Group (Industrial Alliance)
Quebec, QC
Full-time
As a Manager, Exclusive Services, you will play a key role in delivering proactive and personalized service to our clients and sales force. You will act as a facilitator between…
Added 1 hour ago
District Manager, Resident Food and Environmental Services
Compass Group Canada
Toronto, ON
Full-time
The District Manager, Resident Food and Environmental Services is responsible for supporting on-site management with leadership, mentoring and guidance for everyday Patient Food Operations…
Added 1 hour ago
Shift Operator - 4th Class - Maintenance & Operations
Nova Scotia Health Authority
Lunenburg, NS
Full-time
Reporting to the Chief Engineer & Facility Manager, or designate, the Shift Operator 4th Class contributes to the safe and effective operation of the facilities by providing a full range of…

Bell

Incident Manager

Mississauga, ON, Canada

Workplace: Hybrid
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Req Id: 432428

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.

Incident / Problem

The Operations Problem/Incident Manager is accountable to provide pro-active or re-active solutions for all the different aspects of Problems ‘related to customers’. Our business model is highly customer-centric, with shared accountability between Service teams for managing customer issues. This seamless approach to customer service has been a key factor in achieving Industry-leading levels of customer satisfaction. Our business strategy going forward is to leverage this strong base of customer loyalty and our stream of new IP & Value Added Services. The Incident / Problem Manager plays a key role and is an integral part of the end-to-end solution.

Responsibilities/ Accountabilities

Available 7/24 for escalations
Responsible to implement solutions to improve the customer experience
Active participation on major incidents through their lifecycle in order to meet expected SLA / SLOs up to resolution
Ability to provide leadership and technical guidance on Major Incident conference calls.
Proactive approaches to eliminate problematic trends
Produce and Review Post Mortem Reports in a timely manner
Facilitate Governance meetings with various partners (Help Desk, Network & Field Services)
Coordinate with internal teams, partners and suppliers to establish communications and manage expectations
Ensure quality control on Problem/Incident activities
Meet with Customer Service Account Managers on a regular basis to present results and action plans related to Problem Management activities
Provide communications to internal business groups and executives throughout the Problems record life cycle
Identify service improvement opportunities and analyze Risk Assessments
The Incident Manager acts as the single point of contact for all customer escalations and service assurance related issues

Critical Qualifications

In-depth knowledge of telecommunications industry; More specifically in the following fields:
- Data Centers
- Managed Services (Voice and Data)
- LAN/WAN technologies
- Applications (e-mail, client-server applications… etc.)
- Security Solutions
- VoIP
Proven customer service skills
Meticulous and adheres to quality delivery at all times
Maintain quality and efficiency in a constantly evolving environment
Ability to work under pressure
Multitasking and time management
Strong analytical skills with deductive reasoning capabilities
Technical know-how and advanced knowledge of Bell Business Market products and services
Interest in acquiring/growing technical and business knowledge relating to one or many customers
Excellent oral and written communication skills
A recognized leader with a proven track record of using teamwork to create a competitive advantage
Leader, self-sufficient, and team player who can function autonomously.
Knowledge and training required:
- Preferred Electrical Engineering / Computer Sciences degree or equivalent
- Preferred Certification training in Cisco, Juniper, F5, and similar Network Vendors
- MicroStrategy
- Microsoft Office products
- ITIL Foundations

Change Experience required

The successful candidate will be accountable for the following:

Ensure all changes follow the defined change management process
Educate and advocate the change management process to internal and external parties
Provide quality customer service, answering customer enquiries and effectively handling any escalations
Maintain strong working relationships with all the operational departments within the Change Management Process
Point of escalations for changes at risk
Drive the resolution of roadblocks by engaging appropriate teams required to solve problems in a timely manner. This includes escalating to various levels of management
Create, maintain and communicate data required to track all changes
Build and maintain daily and weekly reports

Competencies

Working knowledge of ITIL Change Management process
ITIL 4 Certification or in the process of completing
Experience dealing with external customers, managing communications and facilitating meetings/conference calls
Proficiency with Microsoft Office tools (Word, Excel & PowerPoint)
Strong communications skills and ability to influence and engage cross-functional teams
Strong organizational and prioritization skills

Preferred Qualifications

Knowledgeable of network technologies and services (e.g IP, IPVPN, SDWAN,broadband)
Working knowledge in MicroStrategy and programming languages
Government Security Clearance eligible

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 10/15/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

Created: Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.

Apply About employer

More about this job

Responsibilities

The Incident Manager is responsible for managing major incidents, providing technical leadership, and implementing solutions to improve customer experience. They act as the single point of contact for escalations and facilitate governance meetings across internal teams and partners.

Requirements

Candidates should have in-depth knowledge of telecommunications, including data centers, LAN/WAN, and security solutions. A degree in Electrical Engineering or Computer Science is preferred, along with ITIL certification and experience in change management.

Skills

Incident management
Problem management
Telecommunications
SLA management
Technical leadership
Change management
Customer service
Data centers
LAN/WAN technologies
VoIP
ITIL
Risk assessment
Analytical skills
Communication skills
Time management
Multitasking

Benefits

Professional growth
Employee wellness
Inclusive workplace
Accessible workplace

Visa sponsorship

Not detected in the job text

Keywords

Incident Manager
Problem Management
Telecommunications
Data Centers
Managed Services
LAN/WAN
VoIP
Security Solutions
SLA
SLO
Post Mortem
ITIL
Change Management
MicroStrategy
Cisco
Juniper
F5
IPVPN
SDWAN
Broadband
Risk Assessment
Governance
Customer Service
Technical Leadership
Network Services

Report this job