Find work in Canada.

317,345 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
Discipline Lead - MEP
Pomerleau
Vancouver, BC
Support construction team in project optimization and problem resolution.
Added 7 mins ago
Surveying - Civil Engineering
Pomerleau
Lac-Mégantic, QC · Montreal, QC · Quebec, QC
As a surveying technician within Pomerleau's civil engineering & infrastructure team, you will work closely with all workers to ensure the coordination of the work. Working on large-scale…
Added 7 mins ago
Health & Safety Coordinator
Pomerleau
Toronto, ON
…spotting potential hazards through to project closeouts and team celebrations. You are a key member of the projects from start to…
Added 7 mins ago
Site Superintendent, WAHA Project
Pomerleau
Moosonee, ON
…collaboration. You will work closely with the project management team and on-site operations, and subtrades to ensure project excellence through your outstanding leadership, keen eye for…
Added 7 mins ago
Site Health & Safety Coordinator
Pomerleau
Barrie, ON · Kawartha Lakes, ON
…model alongside industry-leading organizations. Together, the team is designing and building the facilities that will support one of the most advanced radar systems in North…
Added 7 mins ago
Sales Associate (Part Time)
Talent Acquisition/Human Resources, The Aaron's Family of Companies
Peterborough, ON
Part-time
…quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment…
Added 7 mins ago
Legal Manager - Litigation
Pomerleau
Toronto, ON
…Legal Affairs, you will provide strategic legal leadership to support Pomerleau's operations and major construction and infrastructure projects across Canada. In this role, you will be a…
Added 7 mins ago
Assistant Superintendent
Pomerleau
Victoria, BC
…approach, you will provide strong and high quality focused support, excellent technical construction expertise and a proactive solution based approach. You anticipate project needs through…
Added 7 mins ago
Superintendent
Pomerleau
Vancouver, BC
…execution, quality, health and safety and people. As a key member of our team, we will rethink construction together, from idea to completion. Everywhere. All the time.…
Added 37 mins ago
Business Development/Key Account Manager
ETHOS ON SITE (EOS)
Brantford, ON
Full-time
…advancing this strategic priority. Working closely with the operations team, they will grow Automated Systems sales within targeted accounts and focused industry segments including…
Added 37 mins ago
Quality Technician
Husky Technologies
Bolton, ON
Full-time
…career development opportunities and a chance to be a part of a team that is the best in the world at what we do. APPLY TODAY – join the Husky…
Added 37 mins ago
Designer, Development (Service)
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty,…
Added 37 mins ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
Investigate and perform root cause analysis on non-conformance and scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 37 mins ago
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty,…
Added 37 mins ago
Internal Auditor (Business Control & IT)
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty,…
Added 37 mins ago
Advisor in the Counterparty Documentation Center
National Bank of Canada
Montreal, QC
Full-time
…means contributing directly to the success of Capital Markets Operations. In this role, you will be part of a dynamic and collaborative team where the work is evolving, stimulating, and…
Added 37 mins ago
Unit Clerk - 5 East
Covenant Health Canada
AB · Edmonton, AB
Part-time
The Unit Clerk is a vital member of the interdisciplinary healthcare team, responsible for managing the full scope of administrative operations on designated care, treatment, and unit care…
Added 37 mins ago
Product Development Engineer|
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty,…
Added 37 mins ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
Investigate and perform root cause analysis on non-conformance and scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 53 mins ago
Superintendent - Deep Foundations
Pomerleau
Montreal, QC
As an experienced Superintendent working in the Civil & Infrastructure Operations team at Pomerleau Construction, you will support new and ongoing project growth, challenging industry…
Added 1 hour ago
Coordinator, Disability Management
City of Brampton
Brampton, ON
Full-time
This position is responsible for providing operational support to the Disability Management Team with a focus on the coordination of WSIB claims from creation to closure as well as…
Added 1 hour ago
Member Services Representative (Full-time) - Kelowna
Coast Capital Savings
Kelowna, BC
Full-time
…to proactively listen and identify opportunities to deepen member relationships. By providing our members with support and financial advice, we help them Build a Better Future, Together.…
Added 1 hour ago
Registered Nurse, Operating Room Surgical Suite - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
Full-time
Participate as a member of the healthcare team through contributing participating in rounds, committees and professional practice groups.
Added 1 hour ago
Registered Nurse, Operating Room Surgical Suite - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
Full-time
Participate as a member of the healthcare team through contributing participating in rounds, committees and professional practice groups.
Added 1 hour ago
Registered Nurse (RN), Ambulatory Care Chemo Unit - BC Cancer Vancouver
Sanya’k̓ula
Vancouver, BC
Full-time
…acute care setting. Collaborating with a multidisciplinary team, you will develop personalized care plans and provide essential emotional support, making a meaningful impact on patients’…

Bell

Incident Manager

Mississauga, ON, Canada

Workplace: Hybrid
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Req Id: 432428

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.

Incident / Problem

The Operations Problem/Incident Manager is accountable to provide pro-active or re-active solutions for all the different aspects of Problems ‘related to customers’. Our business model is highly customer-centric, with shared accountability between Service teams for managing customer issues. This seamless approach to customer service has been a key factor in achieving Industry-leading levels of customer satisfaction. Our business strategy going forward is to leverage this strong base of customer loyalty and our stream of new IP & Value Added Services. The Incident / Problem Manager plays a key role and is an integral part of the end-to-end solution.

Responsibilities/ Accountabilities

Available 7/24 for escalations
Responsible to implement solutions to improve the customer experience
Active participation on major incidents through their lifecycle in order to meet expected SLA / SLOs up to resolution
Ability to provide leadership and technical guidance on Major Incident conference calls.
Proactive approaches to eliminate problematic trends
Produce and Review Post Mortem Reports in a timely manner
Facilitate Governance meetings with various partners (Help Desk, Network & Field Services)
Coordinate with internal teams, partners and suppliers to establish communications and manage expectations
Ensure quality control on Problem/Incident activities
Meet with Customer Service Account Managers on a regular basis to present results and action plans related to Problem Management activities
Provide communications to internal business groups and executives throughout the Problems record life cycle
Identify service improvement opportunities and analyze Risk Assessments
The Incident Manager acts as the single point of contact for all customer escalations and service assurance related issues

Critical Qualifications

In-depth knowledge of telecommunications industry; More specifically in the following fields:
- Data Centers
- Managed Services (Voice and Data)
- LAN/WAN technologies
- Applications (e-mail, client-server applications… etc.)
- Security Solutions
- VoIP
Proven customer service skills
Meticulous and adheres to quality delivery at all times
Maintain quality and efficiency in a constantly evolving environment
Ability to work under pressure
Multitasking and time management
Strong analytical skills with deductive reasoning capabilities
Technical know-how and advanced knowledge of Bell Business Market products and services
Interest in acquiring/growing technical and business knowledge relating to one or many customers
Excellent oral and written communication skills
A recognized leader with a proven track record of using teamwork to create a competitive advantage
Leader, self-sufficient, and team player who can function autonomously.
Knowledge and training required:
- Preferred Electrical Engineering / Computer Sciences degree or equivalent
- Preferred Certification training in Cisco, Juniper, F5, and similar Network Vendors
- MicroStrategy
- Microsoft Office products
- ITIL Foundations

Change Experience required

The successful candidate will be accountable for the following:

Ensure all changes follow the defined change management process
Educate and advocate the change management process to internal and external parties
Provide quality customer service, answering customer enquiries and effectively handling any escalations
Maintain strong working relationships with all the operational departments within the Change Management Process
Point of escalations for changes at risk
Drive the resolution of roadblocks by engaging appropriate teams required to solve problems in a timely manner. This includes escalating to various levels of management
Create, maintain and communicate data required to track all changes
Build and maintain daily and weekly reports

Competencies

Working knowledge of ITIL Change Management process
ITIL 4 Certification or in the process of completing
Experience dealing with external customers, managing communications and facilitating meetings/conference calls
Proficiency with Microsoft Office tools (Word, Excel & PowerPoint)
Strong communications skills and ability to influence and engage cross-functional teams
Strong organizational and prioritization skills

Preferred Qualifications

Knowledgeable of network technologies and services (e.g IP, IPVPN, SDWAN,broadband)
Working knowledge in MicroStrategy and programming languages
Government Security Clearance eligible

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 10/15/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

Created: Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.

Apply About employer

More about this job

Responsibilities

The Incident Manager is responsible for managing major incidents, providing technical leadership, and implementing solutions to improve customer experience. They act as the single point of contact for escalations and facilitate governance meetings across internal teams and partners.

Requirements

Candidates should have in-depth knowledge of telecommunications, including data centers, LAN/WAN, and security solutions. A degree in Electrical Engineering or Computer Science is preferred, along with ITIL certification and experience in change management.

Skills

Incident management
Problem management
Telecommunications
SLA management
Technical leadership
Change management
Customer service
Data centers
LAN/WAN technologies
VoIP
ITIL
Risk assessment
Analytical skills
Communication skills
Time management
Multitasking

Benefits

Professional growth
Employee wellness
Inclusive workplace
Accessible workplace

Visa sponsorship

Not detected in the job text

Keywords

Incident Manager
Problem Management
Telecommunications
Data Centers
Managed Services
LAN/WAN
VoIP
Security Solutions
SLA
SLO
Post Mortem
ITIL
Change Management
MicroStrategy
Cisco
Juniper
F5
IPVPN
SDWAN
Broadband
Risk Assessment
Governance
Customer Service
Technical Leadership
Network Services

Report this job