Find work in Canada.

320,820 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 27 mins ago
carpenter
Facilities Maintenance
Georgetown, ON
Full-time
Added 27 mins ago
Plumber
Duncalfe Mechanical
Winnipeg, MB
Full-time
…The company provides end-to-end plumbing design, supply, and installation services for complex builds and facilities. Team members work on diverse projects that require strong technical…
Added 27 mins ago
Director of Technical Support - HVAC Industry
Summit Search Group
Toronto, ON · Greater Toronto Area, Canada
$125,000 to $150,000 CAD / year
Full-time
Strong technical knowledge of residential and light commercial HVAC systems, including equipment application, installation, commissioning, troubleshooting, and service.
Added 57 mins ago
Director, Sales US Market
Polar Racking Inc.
Mississauga, ON
$100,000 to $130,000 CAD / year
Full-time
…diversified portfolio of rooftop and ground mount products for the residential, commercial, and utility scale markets, coupled with our unique suite of engineering collaboration tools,…
Added 57 mins ago
Substation High Voltage Electrical Technician
Rexel Canada
Toronto, ON
$100,000 to $110,000 CAD / year
Full-time
…innovative electrical solutions and equipment for the industrial, residential and commercial sectors. As the energy evolves, our business is transforming alongside it.This change is driven…
Added 58 mins ago
Senior Geotechnical Project Manager - Materials Testing and Inspection
Stantec
Markham, ON
Full-time
…variety of small to large projects spanning from infrastructure, residential, commercial, and industrial…
Added 1 hour ago
Director, Preconstruction and Sales Operations
Polar Racking Inc.
Mississauga, ON
$130,000 to $170,000 CAD / year
Full-time
…diversified portfolio of rooftop and ground mount products for the residential, commercial, and utility scale markets, coupled with our unique suite of engineering collaboration tools,…
Added 1 hour ago
Cabinet Maker/Installer
Salvi Homes
Sherwood Park, AB
Full-time
Salvi Group has been crafting homes for our clients and delivering residential projects for our communities since 1975. Nearly 50 years and 2,000 homes later, our model of working directly…
Added 1 hour ago
Plumber
Reliance Home Comfort
Kelowna, BC
Provide general residential plumbing services to customers.
Added 2 hours ago
Superintendent (Live-Out)
Morguard
Toronto, ON
Full-time
…portfolio that includes office, industrial, retail, and multi‑suite residential properties across North America. Our team reflects a wide range of backgrounds, perspectives, and…
Added 4 hours ago
Substation High Voltage Electrical Technician
REXEL
Toronto, ON
$100,000 to $110,000 CAD / year
Full-time
…innovative electrical solutions and equipment for the industrial, residential and commercial sectors. As the energy evolves, our business is transforming alongside it.This change is driven…
Added 4 hours ago
Senior Project Manager
Julie Charbonneau Design
Toronto, ON
Full-time
You’re experienced managing high-end residential projects and understand what it takes to move a project from procurement through production, shipping, receiving, and installation. You know…
Added 4 hours ago
Ironworker
Grizzlytrek Group
Calgary, AB
$37 to $42 CAD / hour
Full-time
Projects Commercial, residential and infrastructure projects in all regions
Added 4 hours ago
Job description: Sheet Metal and Roofing
Dominion Roofing and Sheet Metal Works
Toronto, ON · Greater Toronto Area, Canada
Full-time
Ability to find and complete repairs on commercial and residential roofs.
Added 5 hours ago
Floor Covering Sales Person
Crestview Floors
Calgary, AB
Full-time
- Assist clients in the showroom with product selections and pricing. Qualify clients to ensure proper products for their specific installation.
Added 7 hours ago
carpenter
Northern Rockies Lodge
Muncho Lake, BC
Full-time
Added 7 hours ago
construction electrician
Fox Electric Canada
Surrey, BC
Full-time
Renovate electrical systems in residential and commercial structures
Added 9 hours ago
Installer
First Call Heating, Air Conditioning & Plumbing
Sherwood Park, AB
Full-time
…for an experienced gas fitter or sheet metal mechanic for our installation team. The successful candidate will have experience installing residential furnaces, air conditioning units and…
Added 12 hours ago
Journeyman HVAC Technician (Sign-on Bonus)
Boardwalk
Calgary, AB
Full-time
3 to 5 years residential / commercial experience required
Added 12 hours ago
Electrical Building Engineer
BPA
Saguenay, QC · Greater Saguenay Metropolitan Area
Full-time
…various sectors (institutional, office, commercial, cultural and…
Added 14 hours ago
Interior Designer | Advanced
RH
Toronto, ON
Full-time
- Independently create original designs for residential interiors using the RH design point of view and in-depth knowledge of the RH assortment
Added 14 hours ago
Interior Designer | Advanced
RH Restoration Hardware
Toronto, ON
Full-time
Independently create original designs for residential interiors using the RH design point of view and in-depth knowledge of the RH assortment
Added 16 hours ago
Job description: Sheet Metal and Roofing
Dominion Roofing and Sheet Metal Works
Toronto, ON · Greater Toronto Area, Canada
Full-time
Ability to find and complete repairs on commercial and residential roofs.
Added 17 hours ago
Construction Labourer Skilled (NORPAC CONSTRUCTION)
Highbridge Human Capital
Sparwood, BC
Full-time
Assist with framing, drywall installation, roofing, demolition, and general construction activities
Added 17 hours ago
EXPERIENCED MITIGATION TECHNICIAN
The Whole Show Restorations
Parksville, BC
Full-time
…to provide disaster restorations services to commercial and residential clients 24/7/365. Our employees are dedicated claims handlers and restoration technicians who collectively strive to…

Bell

Incident Manager

Mississauga, ON, Canada

Workplace: Hybrid
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Req Id: 432428

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.

Incident / Problem

The Operations Problem/Incident Manager is accountable to provide pro-active or re-active solutions for all the different aspects of Problems ‘related to customers’. Our business model is highly customer-centric, with shared accountability between Service teams for managing customer issues. This seamless approach to customer service has been a key factor in achieving Industry-leading levels of customer satisfaction. Our business strategy going forward is to leverage this strong base of customer loyalty and our stream of new IP & Value Added Services. The Incident / Problem Manager plays a key role and is an integral part of the end-to-end solution.

Responsibilities/ Accountabilities

Available 7/24 for escalations
Responsible to implement solutions to improve the customer experience
Active participation on major incidents through their lifecycle in order to meet expected SLA / SLOs up to resolution
Ability to provide leadership and technical guidance on Major Incident conference calls.
Proactive approaches to eliminate problematic trends
Produce and Review Post Mortem Reports in a timely manner
Facilitate Governance meetings with various partners (Help Desk, Network & Field Services)
Coordinate with internal teams, partners and suppliers to establish communications and manage expectations
Ensure quality control on Problem/Incident activities
Meet with Customer Service Account Managers on a regular basis to present results and action plans related to Problem Management activities
Provide communications to internal business groups and executives throughout the Problems record life cycle
Identify service improvement opportunities and analyze Risk Assessments
The Incident Manager acts as the single point of contact for all customer escalations and service assurance related issues

Critical Qualifications

In-depth knowledge of telecommunications industry; More specifically in the following fields:
- Data Centers
- Managed Services (Voice and Data)
- LAN/WAN technologies
- Applications (e-mail, client-server applications… etc.)
- Security Solutions
- VoIP
Proven customer service skills
Meticulous and adheres to quality delivery at all times
Maintain quality and efficiency in a constantly evolving environment
Ability to work under pressure
Multitasking and time management
Strong analytical skills with deductive reasoning capabilities
Technical know-how and advanced knowledge of Bell Business Market products and services
Interest in acquiring/growing technical and business knowledge relating to one or many customers
Excellent oral and written communication skills
A recognized leader with a proven track record of using teamwork to create a competitive advantage
Leader, self-sufficient, and team player who can function autonomously.
Knowledge and training required:
- Preferred Electrical Engineering / Computer Sciences degree or equivalent
- Preferred Certification training in Cisco, Juniper, F5, and similar Network Vendors
- MicroStrategy
- Microsoft Office products
- ITIL Foundations

Change Experience required

The successful candidate will be accountable for the following:

Ensure all changes follow the defined change management process
Educate and advocate the change management process to internal and external parties
Provide quality customer service, answering customer enquiries and effectively handling any escalations
Maintain strong working relationships with all the operational departments within the Change Management Process
Point of escalations for changes at risk
Drive the resolution of roadblocks by engaging appropriate teams required to solve problems in a timely manner. This includes escalating to various levels of management
Create, maintain and communicate data required to track all changes
Build and maintain daily and weekly reports

Competencies

Working knowledge of ITIL Change Management process
ITIL 4 Certification or in the process of completing
Experience dealing with external customers, managing communications and facilitating meetings/conference calls
Proficiency with Microsoft Office tools (Word, Excel & PowerPoint)
Strong communications skills and ability to influence and engage cross-functional teams
Strong organizational and prioritization skills

Preferred Qualifications

Knowledgeable of network technologies and services (e.g IP, IPVPN, SDWAN,broadband)
Working knowledge in MicroStrategy and programming languages
Government Security Clearance eligible

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 10/15/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

Created: Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.

Apply About employer

More about this job

Responsibilities

The Incident Manager is responsible for managing major incidents, providing technical leadership, and implementing solutions to improve customer experience. They act as the single point of contact for escalations and facilitate governance meetings across internal teams and partners.

Requirements

Candidates should have in-depth knowledge of telecommunications, including data centers, LAN/WAN, and security solutions. A degree in Electrical Engineering or Computer Science is preferred, along with ITIL certification and experience in change management.

Skills

Incident management
Problem management
Telecommunications
SLA management
Technical leadership
Change management
Customer service
Data centers
LAN/WAN technologies
VoIP
ITIL
Risk assessment
Analytical skills
Communication skills
Time management
Multitasking

Benefits

Professional growth
Employee wellness
Inclusive workplace
Accessible workplace

Visa sponsorship

Not detected in the job text

Keywords

Incident Manager
Problem Management
Telecommunications
Data Centers
Managed Services
LAN/WAN
VoIP
Security Solutions
SLA
SLO
Post Mortem
ITIL
Change Management
MicroStrategy
Cisco
Juniper
F5
IPVPN
SDWAN
Broadband
Risk Assessment
Governance
Customer Service
Technical Leadership
Network Services

Report this job