Find work in Canada.

318,298 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
Cleaner Housekeeper Facilities
YMCA of Greater Toronto
Toronto, ON
Part-time
YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter
Added just now
Educator/Key Holder
Tokyo Smoke
Happy Valley-Goose Bay, NL
Part-time
…retail staff and customers. As a member of the retail management team, you are accountable for results and achieving sales goals through effective floor management. You are capable of…
Added just now
Educator/Key Holder
Tokyo Smoke
Winnipeg, MB
Part-time
…retail staff and customers. As a member of the retail management team, you are accountable for results and achieving sales goals through effective floor management. You are capable of…
Added just now
Deputy Program Manager, Airborne MAISR Program
General Dynamics Missions System International
Ottawa, ON
$105,000 to $135,000 CAD / year
Full-time
…engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical solutions that enhance national security, strengthen…
Added 15 mins ago
Director, Communications, Public Service Health Care Plan
Canada Life
Toronto, ON
Full-time
The successful candidate for this role will be a proven communications leader, adept in providing communications counsel, developing strategies and executing on engaging communications…
Added 15 mins ago
Director, Communications
Canada Life
Toronto, ON
Full-time
The successful candidate for this role will be a proven communications leader, adept in providing communications counsel, developing strategies and executing on engaging communications…
Added 15 mins ago
Director, Communications
Canada Life
Montreal, QC
Full-time
The successful candidate for this role will be a proven communications leader, adept in providing communications counsel, developing strategies and executing on engaging communications…
Added 15 mins ago
Director, Communications, Public Service Health Care Plan
Canada Life
Montreal, QC
Full-time
The successful candidate for this role will be a proven communications leader, adept in providing communications counsel, developing strategies and executing on engaging communications…
Added 15 mins ago
Manager, Accounting (CPA)
Emburse
Toronto, ON
Full-time
At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in expense intelligence, we are creating a future where technology drives business value and inspires…
Added 15 mins ago
Director, Communications
Canada Life
London, ON
Full-time
The successful candidate for this role will be a proven communications leader, adept in providing communications counsel, developing strategies and executing on engaging communications…
Added 15 mins ago
Director, Communications, Public Service Health Care Plan
Canada Life
London, ON
Full-time
The successful candidate for this role will be a proven communications leader, adept in providing communications counsel, developing strategies and executing on engaging communications…
Added 15 mins ago
Director, Communications
Canada Life
Winnipeg, MB
Full-time
The successful candidate for this role will be a proven communications leader, adept in providing communications counsel, developing strategies and executing on engaging communications…
Added 15 mins ago
Director, Communications, Public Service Health Care Plan
Canada Life
Winnipeg, MB
Full-time
The successful candidate for this role will be a proven communications leader, adept in providing communications counsel, developing strategies and executing on engaging communications…
Added 15 mins ago
Delivery Driver
Kal Tire
Saskatoon, SK
Full-time
Passionate about the automotive industry and enjoy working in a fast-paced, team-driven environment.
Added 15 mins ago
Avionics Manager
Calm Air Human Resources
Winnipeg, MB
…individuals, who work well in a fast-paced environment, to join our team! Want to learn more? Visit…
Added 30 mins ago
Manager, Accounting (CPA)
Emburse
Toronto, ON
Full-time
At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in expense intelligence, we are creating a future where technology drives business value and inspires…
Added 45 mins ago
Training Coordinator
MFC Training
Moncton, NB
Full-time
…Training is Canada's largest private flight school. An industry leader, MFC Training operates teaching facilities in both Fredericton and Moncton, New Brunswick, and London, Ontario. In…
Added 45 mins ago
Human Factors Specialist
ALTEN
Toronto, ON
Full-time
ALTEN is a global leader in Research & Development, Engineering, IT Services, Life Sciences, and Network Services. With a presence in more than 30 countries and a team of over 60,000…
Added 45 mins ago
Deputy Program Manager, Airborne MAISR Program
General Dynamics Mission Systems–Canada
Ottawa, ON
$105,000 to $135,000 CAD / year
Full-time
…engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical solutions that enhance national security, strengthen…
Added 45 mins ago
Manager, Accounting (CPA)
Emburse Chrome River
Toronto, ON
Full-time
At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in expense intelligence, we are creating a future where technology drives business value and inspires…
Added 45 mins ago
Legal Summer Student (Summer/May 2027, 4 Months)
Internship List
Oakville, ON · Toronto, ON
…seeking a Legal Summer Student who will work with Geotab’s legal team in commercial and corporate legal matters, legal drafting and research, contract management, and file administration.…
Added 45 mins ago
Support Specialist - AI Applications
Marsh McLennan
Toronto, ON
Full-time
…resolve software and usability issues (functionality, sign-on, security access, reporting,…
Added 45 mins ago
Sr. Consultant, Technology Architecture
CIBC
Toronto, ON
Full-time
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are…
Added 45 mins ago
Full Stack Software Engineer
Manulife
Halifax, NS · Waterloo, ON
Full-time
As a market leader, Manulife / John Hancock is committed to providing an outstanding experience to our customers and end users. Technology is the most important enabler in our ability to…
Added 45 mins ago
Enterprise Integration Application Developer
Livingston International
Toronto, ON
Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting,…

Bell

Incident Manager

Mississauga, ON, Canada

Workplace: Hybrid
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Req Id: 432428

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.

Incident / Problem

The Operations Problem/Incident Manager is accountable to provide pro-active or re-active solutions for all the different aspects of Problems ‘related to customers’. Our business model is highly customer-centric, with shared accountability between Service teams for managing customer issues. This seamless approach to customer service has been a key factor in achieving Industry-leading levels of customer satisfaction. Our business strategy going forward is to leverage this strong base of customer loyalty and our stream of new IP & Value Added Services. The Incident / Problem Manager plays a key role and is an integral part of the end-to-end solution.

Responsibilities/ Accountabilities

Available 7/24 for escalations
Responsible to implement solutions to improve the customer experience
Active participation on major incidents through their lifecycle in order to meet expected SLA / SLOs up to resolution
Ability to provide leadership and technical guidance on Major Incident conference calls.
Proactive approaches to eliminate problematic trends
Produce and Review Post Mortem Reports in a timely manner
Facilitate Governance meetings with various partners (Help Desk, Network & Field Services)
Coordinate with internal teams, partners and suppliers to establish communications and manage expectations
Ensure quality control on Problem/Incident activities
Meet with Customer Service Account Managers on a regular basis to present results and action plans related to Problem Management activities
Provide communications to internal business groups and executives throughout the Problems record life cycle
Identify service improvement opportunities and analyze Risk Assessments
The Incident Manager acts as the single point of contact for all customer escalations and service assurance related issues

Critical Qualifications

In-depth knowledge of telecommunications industry; More specifically in the following fields:
- Data Centers
- Managed Services (Voice and Data)
- LAN/WAN technologies
- Applications (e-mail, client-server applications… etc.)
- Security Solutions
- VoIP
Proven customer service skills
Meticulous and adheres to quality delivery at all times
Maintain quality and efficiency in a constantly evolving environment
Ability to work under pressure
Multitasking and time management
Strong analytical skills with deductive reasoning capabilities
Technical know-how and advanced knowledge of Bell Business Market products and services
Interest in acquiring/growing technical and business knowledge relating to one or many customers
Excellent oral and written communication skills
A recognized leader with a proven track record of using teamwork to create a competitive advantage
Leader, self-sufficient, and team player who can function autonomously.
Knowledge and training required:
- Preferred Electrical Engineering / Computer Sciences degree or equivalent
- Preferred Certification training in Cisco, Juniper, F5, and similar Network Vendors
- MicroStrategy
- Microsoft Office products
- ITIL Foundations

Change Experience required

The successful candidate will be accountable for the following:

Ensure all changes follow the defined change management process
Educate and advocate the change management process to internal and external parties
Provide quality customer service, answering customer enquiries and effectively handling any escalations
Maintain strong working relationships with all the operational departments within the Change Management Process
Point of escalations for changes at risk
Drive the resolution of roadblocks by engaging appropriate teams required to solve problems in a timely manner. This includes escalating to various levels of management
Create, maintain and communicate data required to track all changes
Build and maintain daily and weekly reports

Competencies

Working knowledge of ITIL Change Management process
ITIL 4 Certification or in the process of completing
Experience dealing with external customers, managing communications and facilitating meetings/conference calls
Proficiency with Microsoft Office tools (Word, Excel & PowerPoint)
Strong communications skills and ability to influence and engage cross-functional teams
Strong organizational and prioritization skills

Preferred Qualifications

Knowledgeable of network technologies and services (e.g IP, IPVPN, SDWAN,broadband)
Working knowledge in MicroStrategy and programming languages
Government Security Clearance eligible

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 10/15/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

Created: Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.

Apply About employer

More about this job

Responsibilities

The Incident Manager is responsible for managing major incidents, providing technical leadership, and implementing solutions to improve customer experience. They act as the single point of contact for escalations and facilitate governance meetings across internal teams and partners.

Requirements

Candidates should have in-depth knowledge of telecommunications, including data centers, LAN/WAN, and security solutions. A degree in Electrical Engineering or Computer Science is preferred, along with ITIL certification and experience in change management.

Skills

Incident management
Problem management
Telecommunications
SLA management
Technical leadership
Change management
Customer service
Data centers
LAN/WAN technologies
VoIP
ITIL
Risk assessment
Analytical skills
Communication skills
Time management
Multitasking

Benefits

Professional growth
Employee wellness
Inclusive workplace
Accessible workplace

Visa sponsorship

Not detected in the job text

Keywords

Incident Manager
Problem Management
Telecommunications
Data Centers
Managed Services
LAN/WAN
VoIP
Security Solutions
SLA
SLO
Post Mortem
ITIL
Change Management
MicroStrategy
Cisco
Juniper
F5
IPVPN
SDWAN
Broadband
Risk Assessment
Governance
Customer Service
Technical Leadership
Network Services

Report this job