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Added 23 mins ago
Product Group Technology Lead II (Secure Onboarding & Identity Proofing (CIAM)
TD
Toronto, ON · Mississauga, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 23 mins ago
Senior Relationship Manager
Moneris
Toronto, ON
Full-time
The Senior Relationship Manager is responsible for managing and growing relationships with Moneris’ partner financial institutions. You will help strengthen these strategic partnerships by…
Added 23 mins ago
Manager, Workday Consulting
BDO
Toronto, ON
Full-time
As a Manager specializing in Workday project delivery, you will be accountable for leading Workday implementations, estimating implementation hour allocations, optimization, and…
Added 23 mins ago
Senior Manager, Software Engineering
BCI
Victoria, BC · CA Victoria
Full-time
…Engineering branch, a specialist quantitative modeling and development group embedded within Investment Operations. Financial Engineering owns its models, applications, architecture and…
Added 38 mins ago
HR Program Coordinator
Rockwood Service Corporation
Sherwood Park, AB
Full-time
The HR Program Coordinator provides essential administrative and program support to the Manager HR Programs in delivering and maintaining TIC Solutions’ Total Rewards programs. The role…
Added 38 mins ago
Geotechnical Driller
Acuren Inspection, Inc.
Calgary, AB · Three Hills, AB · Edmonton, AB · Grande Prairie, AB · Lethbridge, AB
Full-time
This position supports the organization at the service line level. Reporting to the Division Manager, the position will be responsible for independently planning, executing, and supervising…
Added 1 hour ago
Senior Workday Functional Specialist
Fanshawe College
London, ON
Full-time
Reporting to the Manager, Workday Human Capital Management (HCM), the Senior Workday Functional Specialist - HCM provides specialized functional and technical expertise in the support,…
Added 1 hour ago
Senior AI Business Analyst
R Systems
Canada
Contract
Support AI operating model development, governance frameworks, and organizational readiness planning.
Added 1 hour ago
Product Group Technology Lead II (Secure Onboarding & Identity Proofing (CIAM)
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
Senior Workday Functional Specialist
Fanshawe Toronto@ILAC
London, ON
Full-time
Reporting to the Manager, Workday Human Capital Management (HCM), the Senior Workday Functional Specialist - HCM provides specialized functional and technical expertise in the support,…
Added 1 hour ago
Specialist I IT Web Application
Enbridge
Toronto, ON · Edmonton, AB · Calgary, AB · North York
Full-time
Explore and support AI-enabled digital experiences, including conversational solutions using trusted and approved datasets, while ensuring AI, automation, and personalization initiatives…
Added 1 hour ago
Senior Business Development Representative
Katana
Remote, Canada
$60,000 to $75,000 CAD / year
Full-time · Remote
If you're good at business development, you've probably been handed a sequence, a dial target and a list someone else built. Success is measured in meetings booked, whether or not they ever…
Added 1 hour ago
SAP Project Systems (PS) and EPPM Manager
Pwc Canada
Toronto, ON · Calgary, AB · Ottawa, ON · Vancouver, BC
Full-time
…SAP investments. You will support business-led, technology-enabled transformation by delivering SAP system design, integration, implementation, and support…
Added 2 hours ago
Environmental Design and Approvals Sr Specialist
SYSTRA Canada
Toronto, ON
Full-time
We are seeking highly motivated and enthusiastic candidates for the position of Environmental Design & Approvals Manager.
Added 2 hours ago
Data Product Manager
Level Access
Canada
Full-time
Level Access is seeking a Data Product Manager to own enterprise data products that power reporting, analytics, operational intelligence, and AI-enabled workflows across the business.
Added 2 hours ago
Manager, Strategic Finance & Corporate Development
EQ Bank | Canada's Challenger Bank
Toronto, ON
Full-time
The Manager, Strategic Finance & Corporate Development plays a critical analytical role within the Enterprise Strategy & Growth team.
Added 2 hours ago
Senior Manager, Lifecycle Management Strategy
EQ Bank | Canada's Challenger Bank
Toronto, ON
Full-time
The Senior Manager, Lifecycle Management Strategy, is the owner of lifecycle strategy for the credit card portfolio. The role defines and executes integrated product, marketing and digital…
Added 2 hours ago
Manager, Strategic Finance & Corporate Development
EQ Bank
Toronto, ON
Full-time
The Manager, Strategic Finance & Corporate Development plays a critical analytical role within the Enterprise Strategy & Growth team.
Added 2 hours ago
Senior Manager, Lifecycle Management Strategy
EQ Bank
Toronto, ON
Full-time
The Senior Manager, Lifecycle Management Strategy, is the owner of lifecycle strategy for the credit card portfolio. The role defines and executes integrated product, marketing and digital…
Added 2 hours ago
Manager, AI Delivery
QuadReal Property Group
Calgary, AB
Full-time
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion.…
Added 2 hours ago
Manager, AI Delivery
QuadReal Property Group
Vancouver, BC
Full-time
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion.…
Added 2 hours ago
Manager, AI Delivery
QuadReal Property Group
Toronto, ON
Full-time
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion.…
Added 2 hours ago
Principal Medical Writer
GSK
Mississauga, ON
Full-time
…effective use of authoring/review tools and other automation/AI-enabled technology…
Added 2 hours ago
Hamilton, Oakville and Ottawa Office - Opportunities in US Corporate Tax- Co-op/Intern - Summer 2027 (12-16 Month Term) - McMaster CIP
KPMG Canada
Oakville, ON
Internship
…will broaden your skill set through KPMG’s vast learning and development opportunities that you can take on to your future…
Added 2 hours ago
Hamilton, Oakville and Ottawa Office - Opportunities in US Corporate Tax- Co-op/Intern - Summer 2027 (12-16 Month Term) - McMaster CIP
KPMG Canada
Hamilton, ON
Internship
…will broaden your skill set through KPMG’s vast learning and development opportunities that you can take on to your future…

Bell

Manager Consumer Sales and Retention, ICG

Montreal, QC, Canada

Apply by: Oct 31, 2026
Experience: Minimum 3-5 years of leadership experience in Sales, Retention, Digital Sales, Contact Centre Operations, Customer Experience, or a related field.
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Reporting to the Director, Consumer Sales and Retention, the Manager, Consumer Sales and Retention is responsible for leading the day-to-day operations and ongoing development of the Sales Chat team, driving online sales, customer acquisition and customer experience results. The Manager oversees team performance through coaching, quality management, workforce planning, analytics, and continuous optimization of chat processes, content, and AI-enabled solutions. In addition, the Manager may provide operational support to Sales and Retention call center teams, contributing to coaching, performance improvement, and the achievement of departmental objectives across both digital and voice channels.

KEY RESPONSIBILITES:

Lead the daily operations, performance, and ongoing development of the Sales Chat team.
Drive online sales growth, lead generation, customer acquisition, and conversion performance through digital channels.
Coach, develop, and support chat agents through performance management, quality reviews, training, and continuous feedback.
Establish, monitor, and report on key performance metrics, including sales, conversion, quality, productivity, customer satisfaction, and workforce management.
Leverage data, analytics, and business insights to identify opportunities, support decision-making, and drive continuous improvement.
Manage and optimize the Sales Chat knowledge base, canned response library, and customer engagement content to ensure alignment with products, pricing, promotions, and policies.
Lead the enhancement of chatbot and AI-enabled solutions to improve customer engagement, sales effectiveness, and operational efficiency.
Manage workforce planning, scheduling, resource allocation, and operational processes to ensure service and performance objectives are achieved.
Partner with Digital, Marketing, Product, IT, Sales, and Retention leaders to deliver consistent customer experiences and achieve business objectives across digital and voice channels.
Foster a high-performance, customer-focused, and accountable team culture while leading continuous improvement initiatives.
Support outsourced partner relationships and ensure compliance with company policies, operational standards, and regulatory requirements.
Contribute to forecasting, departmental objectives, and provide operational leadership support across Sales and Retention teams as required.

WORKING CONDITIONS:

Standard business hours with flexibility to support operational requirements and occasional after-hours needs.
Primarily a remote position, with occasional travel to the office for meetings, training, or other business needs.
Computer-based role requiring extended periods of sitting, concentration, data analysis, decision-making, and management of multiple priorities in a fast-paced environment.
Requires strong communication skills, sound judgment, adaptability, and effective collaboration with stakeholders across the organization.

TOOLS & TECHNOLOGY USED:

Microsoft 365 applications, including Excel, Word, PowerPoint, Outlook, and Teams.
Contact centre, workforce management, sales chat, CRM, and digital engagement platforms.
Business intelligence, reporting, quality monitoring, conversational analytics, chatbot, and AI-enabled customer engagement tools.
Computer hardware, operating systems, web browsers, and other business applications supporting sales, retention, and customer experience operations.

WHAT YOU BRING... CREDENTIALS:

University degree in Business, Marketing, Communications, or a related field, or an equivalent combination of education and experience.
Minimum 3-5 years of leadership experience in Sales, Retention, Digital Sales, Contact Centre Operations, Customer Experience, or a related field.
Proven ability to lead teams, manage performance, drive continuous improvement, and deliver measurable business results.
Experience with digital sales, customer engagement technologies, data analytics, contact centre operations, and AI-enabled solutions is considered an asset.

LANGUAGE REQUIREMENTS:

Bilingual (English and French), both written and verbal.
Ability to communicate effectively with employees, customers, leadership teams, and business partners in both official languages.

SKILLS & ABILITIES:

Strong leadership, coaching, and team development skills.
Ability to drive sales performance, customer engagement, and business results across digital and traditional channels.
Strong understanding of customer experience, sales performance, and key operational metrics.
Excellent communication, collaboration, relationship-building, and stakeholder management skills.
Advanced analytical, reporting, and problem-solving skills with the ability to translate data into actionable insights and recommendations.
Strong organizational and project management skills with the ability to manage multiple priorities in a fast-paced environment.
Continuous improvement mindset with knowledge of digital sales, customer engagement technologies, and AI-enabled solutions.

Apply About employer

More about this job

Responsibilities

The Manager leads the daily operations and development of the Sales Chat team to drive online sales, customer acquisition, and conversion performance. They also oversee workforce planning, performance management, and the optimization of AI-enabled solutions across digital and voice channels.

Requirements

Candidates must possess a university degree in Business, Marketing, Communications, or a related field. A minimum of 3-5 years of leadership experience in Sales, Retention, or Contact Centre operations is required, along with bilingual proficiency in English and French.

Skills

Leadership
Sales Management
Customer Retention
Digital Sales
Contact Centre Operations
Performance Management
Data Analytics
Coaching
Workforce Planning
AI-enabled Solutions
Customer Experience
Stakeholder Management
Project Management
Communication
Problem-solving
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Sales Chat
Customer Acquisition
Conversion Performance
Workforce Management
Chatbot
AI-enabled Solutions
CRM
Business Intelligence
Conversational Analytics
Quality Monitoring
Digital Engagement
Microsoft 365
Performance Metrics
Continuous Improvement
Operational Leadership
Resource Allocation
Regulatory Compliance
Forecasting
Stakeholder Management
Bilingual

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