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Added 8 mins ago
T
Contact Center Representative II- Borrowing Cantonese & Mandarin
TD
Markham, ON
- Full-time
Make people’s day: consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
Added 8 mins ago
T
Manager, Personal Financial Services - Delson (Full-time, 37.5h/week)
TD
Delson, QC
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 8 mins ago
T
Personal Banker Trainee
TD
Oshawa, ON
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 8 mins ago
T
Workplace Ambassador
TD
AB
- Full-time
Post-secondary education or equivalent experience in office administration, hospitality, workplace services, or similar
Added 8 mins ago
T
Financial Planner - Sherbooke
TD
Sherbrooke, QC
- Full-time
Collaborer étroitement avec votre équipe pour atteindre des objectifs communs, échanger des idées et offrir une expérience client exceptionnelle.
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T
Personal Banking Associate - Centre Champlain, Montréal (Part-Time 18 hours /week)
TD
Montreal, QC
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 8 mins ago
T
Montreal Centre In‑Person Recruitment Event (Novembre 18, 2026)
TD
Montreal, QC
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
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T
Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
The AIH 1 pod is part of Loyalty & Card Services within Global Technology & Solutions. The pod operates in a highly integrated technology environment, supporting APIs, distributed…
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T
Customer Experience Associate - Fredericton Prospect
TD
Fredericton, NB
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
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T
Financial Planner - Chicoutimi
TD
Saguenay, QC
- Full-time
Work side-by-side with your team to crush goals, share ideas, and create an awesome client experience.
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T
Financial Planner - Gaspé
TD
Gaspé, QC
- Full-time
Work side-by-side with your team to crush goals, share ideas, and create an awesome client experience.
Added 8 mins ago
BC
Senior Scheduler (Construction)
Broccolini Construction Inc.
Toronto, ON
- Full-time
Broccolini is a family-owned, single-source provider of construction, development and real-estate services. Our company caters to the industrial, commercial and residential markets in…
Added 8 mins ago
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Associate Relationship Manager
CIBC
Kamloops, BC · Kelowna, BC · Victoria, BC
- Full-time
You’ll report into the Senior Manager & Team Lead, Business Banking and will work closely with a Relationship Manager, Business Banking to support client origination, relationship and…
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Mortgage Specialist
BMO
Montreal, QC
- Full-time
Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and…
Added 8 mins ago
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Financial Planner
BMO
Calgary, AB
- Full-time
…solution in the best interests of the customer. Determines client needs and provides solutions though the sales of managed products and services (e.g. mutual funds, retirement savings…
Added 9 mins ago
BL
Billing and Collections Specialist
BC Legal Management Association
BC · West Vancouver, BC
- Other
…esteemed billing and collections department team. Reporting to the Manager of Finance, Billing and Collections, this full-time, permanent role is perfect for individuals aiming to excel…
Added 23 mins ago
LC
Case Manager_PT-Contract
LOFT Community Services
Toronto, ON
- $57,007 to $71,647 CAD / year
- Contract
The Case Manager on the Metrolinx Team provides direct service to homeless individuals living with mental health, health, and addictions issues. The position provides both on site and…
Added 23 mins ago
LC
Case Manager_FT-Contract
LOFT Community Services
Toronto, ON
- $57,007 to $71,647 CAD / year
- Contract
The Case Manager on the Metrolinx Team provides direct service to homeless individuals living with mental health, health, and addictions issues. The position provides both on site and…
Added 23 mins ago
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Nurse Practitioner
HealthCareersInSask.ca
Macklin, SK
- Full-time
…The position will report to and work under the direction of a manager in one of the designated program areas. Practicing within Saskatchewan Health Authority policies, CRNS standards, and…
Added 23 mins ago
Senior Manager, Business Management, GBM Finance
Scotiabank
Toronto, ON
Acts as a strategic extension of the CFO GBM, the Senior Manager, Business helps shape and deliver the enterprise risk narrative through clear executive decision support and communications.…
Added 23 mins ago
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Wealth Planner - Guildford (20-Month Contract)
Vancity
Surrey, BC
- Full-time
This is a Full-time, Temporary role based at our Guildford Community Branch (Branch 30) that will report directly to the Team Manager, Wealth Solutions.
Added 23 mins ago
FC
Credit Risk Analytics Manager
Fidelity Canada
Toronto, ON
- Full-time
…and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we…
Added 23 mins ago
ST
Senior Associate, Fund Accounting
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded…
Added 23 mins ago
TM
Supervisor
The Maples Group (Financial Services)
Montreal, QC
- Full-time
Our side-by-side financial and legal teams consistently deliver award winning services to a global client base, offering unrivalled learning and career opportunities to our 3,000 colleagues…
Added 23 mins ago
Manager, Customer Operations
Bell
Montreal, QC
The role of the Bell Business Markets (BBM) Client Services Manager, within the Service Provisioning Team, is to lead a team of client agents to deliver excellent customer service. This…

Bell

Manager, Customer Operations

Montreal, QC, Canada

Hybrid

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Job details

Workplace: Hybrid
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Req Id: 433166

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Summary

The role of the Bell Business Markets (BBM) Client Services Manager, within the Service Provisioning Team, is to lead a team of client agents to deliver excellent customer service. This position is pivotal in not only managing day-to-day operations and team performance but also in driving the evolution of our services. The ideal candidate will be a strong people leader with a deep analytical mindset, capable of leveraging data and artificial intelligence to innovate and enhance our processes. You will support your team's growth while strategically identifying opportunities to streamline workloads, improve customer metrics, and implement AI-driven solutions to gain efficiencies.

Key Responsibilities

Effectively manage, coach, and develop a team of client agents, fostering a culture of high performance and continuous improvement.
Conduct deep-dive analysis of team performance and customer request data to identify trends, root causes, and opportunities for process optimization.
Develop and execute data-driven action plans to streamline workloads, improve efficiency, and enhance key customer metrics.
Champion the use of AI by identifying opportunities to leverage automation and build AI agents to perform repetitive and less complex tasks.
Oversee the organization and prioritization of workload in real-time to meet customer-requested due dates.
Act as a catalyst for change by proactively identifying process gaps, proposing innovative solutions, and leading improvement initiatives.
Handle escalated customer complaints with a focus on timely resolution and root cause analysis to prevent recurrence.
Communicate expectations, analyze data, and prioritize actions to drive individual and team results.
Maintain strong, collaborative relationships with sales teams and other internal partners to ensure a cohesive and efficient operation.

Critical Qualifications

Leadership & Coaching: Proven ability to lead, coach, and develop operational teams, with strong interpersonal, negotiation, and mediation skills.
Analytical & Problem-Solving: Strong analytical thinking with the ability to perform deep-dive analysis on complex datasets, identify trends, and translate insights into actionable plans.
Data-Driven Decision Making: Demonstrated ability to use data to assess the impact of work, make informed decisions, and drive business outcomes.
AI & Automation Acumen: A keen interest in and understanding of how to leverage AI and automation to solve business problems and drive efficiency.
Change Management: Ability to act as a catalyst for change and continuous improvement in a dynamic environment.
Adaptability & Prioritization: Strong ability to multitask, manage competing priorities, and adapt to fluctuating workloads.
Communication: Excellent communication skills (both written and verbal) with the ability to convey complex ideas clearly and effectively.
Technical Proficiency: Proficient in Microsoft Excel and PowerPoint for data analysis and presentation.

Preferred Qualifications

Knowledge of French language ( speaking and writing)
Previous experience in a leadership or coaching role, particularly with unionized teams.
Knowledge of Provisioning Tools and Business Voice/Data products.
Familiarity with data visualization tools (e.g., Tableau, Power BI).

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Montreal || Canada : Ontario : Ottawa
Work Arrangement: Hybrid
Application Deadline: 11/20/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, QC, Montreal

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

The Client Services Manager leads a team of client agents to deliver excellent customer service while driving operational evolution. This role involves leveraging data and AI to streamline workloads, improve customer metrics, and implement process efficiencies.

Requirements

Candidates must possess strong leadership and coaching skills, along with a deep analytical mindset for data-driven decision-making. Proficiency in Microsoft Office tools and an interest in AI and automation are essential for success in this role.

Skills

Leadership
Coaching
Analytical thinking
Data analysis
Problem-solving
Artificial intelligence
Automation
Change management
Prioritization
Communication
Microsoft Excel
Microsoft PowerPoint
Tableau
Power BI
Customer service

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
35% discount on services
Exclusive partner offers

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Service Provisioning
IoT
Mobility
5G
Cloud
Cyber Security
Voice
Collaboration
Contact Centre
Internet
Private Networks
Data-driven
Process optimization
Automation
AI agents
Performance management
Root cause analysis
Tableau
Power BI
Microsoft Excel
Microsoft PowerPoint
Business Markets
Enterprise-scale
Change management
Leadership
Coaching
Analytical
Hybrid
Telecommunications

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