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Added 9 mins ago
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Underwriter I (PL Mono)
SGI
Regina, SK
- Full-time
Researches and obtains additional information on risk if required using technology as well as external data sources for the purposes of quoting, negotiating, and authorizing the acceptance…
Added 9 mins ago
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Internal Audit Senior Manager
PwC
Toronto, ON
- Full-time
…every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global…
Added 9 mins ago
MS
Director, People and Culture
Make Space
New Westminster, BC
- Full-time
Join our team and play a key role in shaping our people strategy as we continue to grow across Canada.
Added 9 mins ago
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Power BI Developer
LeverageTek Staffing Solutions
Ottawa, ON
- Contract
Bachelor's degree in Computer Science, Information Technology, Business Analytics or a related field, or an equivalent combination of education and experience
Added 24 mins ago
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Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
The AIH 1 pod is part of Loyalty & Card Services within Global Technology & Solutions. The pod operates in a highly integrated technology environment, supporting APIs, distributed…
Added 24 mins ago
Project Coordinator - Civil & Infrastructure
Pomerleau
Montreal, QC
…activities and schedules to gain a clearer view of customer, team and project needs. Working on large-scale construction projects - ranging from $1.5 million to over $1 billion - you'll…
Added 24 mins ago
Project Administration Coordinator - Industrial
Pomerleau
Granby, QC
As a Project Administration Coordinator working in the Industrial team at Pomerleau, you will play a key role in supporting the project teams with essential administrative tasks. Working on…
Added 24 mins ago
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Accountant II
SAIT
Calgary, AB
- Temporary
…internal and external stakeholders, communicates technical information in clear, practical terms, supports audit inquiries, and provides training, mentoring, and current process…
Added 25 mins ago
BR
Director, Finance, HR and Operations
BRION RAFFOUL LLP
Ottawa, ON
- Full-time
Brion Raffoul is a leading IP boutique law firm in Canada, situated in Westboro, Ottawa. Our exceptional team is passionate about helping innovative companies protect their ideas, designs…
Added 25 mins ago
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Concepteur(trice) pédagogique – Simulation VR et formation immersive
OVA
Quebec, QC
- Full-time
OVA is a leader in immersive technologies, applied artificial intelligence, and the design of XR experiences for training, skills development, and innovation. We develop technology…
Added 25 mins ago
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Assistant Store Manager - Halifax
Knix
Halifax, NS
- Full-time
You are a people-first leader who empowers and engages your team, creating a culture where performance, accountability, and care go hand in hand.
Added 25 mins ago
NF
People Services Specialist
New Flyer
Winnipeg, MB
- Full-time
New Flyer is North America's heavy-duty transit bus leader, providing sustainable mobility solutions through transit buses, technology, and infrastructure. New Flyer is a subsidiary of NFI…
Added 39 mins ago
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Director, Corporate Accounting
Co-op
Saskatoon, SK
- Full-time
Are you a strategic accounting leader who thrives on driving financial excellence, improving processes, and developing high-performing teams? Join our Corporate Accounting team, where…
Added 39 mins ago
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Coordonnateur administratif principal / Senior Administrative Coordinator
RTX
Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 39 mins ago
Territory Manager - Heritage Division (Golden Horseshoe)
Southern Glazer’s Wine and Spirits, LLC
Toronto, ON
Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the…
Added 39 mins ago
Senior Manager, Strategic Finance & Deal support
Bell
Toronto, ON
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part…
Added 39 mins ago
Manager, Customer Operations
Bell
Montreal, QC
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part…
Added 39 mins ago
SC
HR Generalist
Sysco Canada Inc.
AB · Edmonton, AB
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 39 mins ago
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Logistics Specialist
Veolia | Water Tech
Oakville, ON
- Full-time
Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity,…
Added 40 mins ago
TC
Senior Quality Assurance Analyst
Triton Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Triton Canada Inc. is the leader for pre-employment screening and background check solutions in Canada. Since the beginning, Triton has been helping medium to enterprise organizations,…
Added 40 mins ago
AC
Project Lead – Technology Advisory & Digital Transformation
ALTEN Canada
Toronto, ON · Greater Toronto Area, Canada
- Contract
In just three decades, ALTEN has become a global leader in Research & Development, Engineering, IT Services, Life Sciences, and Network Services. With a presence in more than 30 countries…
Added 40 mins ago
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IT Director
TALTEK | TALENT in TECHNOLOGY
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…our clients in Montreal. This role will lead a back-office team of 10 to 15 professionals responsible for projects, implementations, support, and maintenance of ERP modules including…
Added 40 mins ago
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Principal Engineer Physical AI Systems Modeling
Renesas Electronics
Ottawa, ON
- Full-time
…within the Engineering Innovation Office. As a technical thought leader and principal contributor, you will define and lead research in foundation model training and fine-tuning,…
Added 40 mins ago
SR
Head of People
Serv Recruitment
Kelowna, BC
- Full-time
…ventures that create meaningful impact. Across its businesses, the team combines audience, operators, and execution to launch scalable products and empower ambitious leaders across Media,…
Added 40 mins ago
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Administrative Assistant
Veolia | Water Tech
AB · Edmonton, AB
- Full-time
Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity,…

Bell

Manager, Customer Operations

Montreal, QC, Canada

Hybrid

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Job details

Workplace: Hybrid
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Req Id: 433166

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Summary

The role of the Bell Business Markets (BBM) Client Services Manager, within the Service Provisioning Team, is to lead a team of client agents to deliver excellent customer service. This position is pivotal in not only managing day-to-day operations and team performance but also in driving the evolution of our services. The ideal candidate will be a strong people leader with a deep analytical mindset, capable of leveraging data and artificial intelligence to innovate and enhance our processes. You will support your team's growth while strategically identifying opportunities to streamline workloads, improve customer metrics, and implement AI-driven solutions to gain efficiencies.

Key Responsibilities

Effectively manage, coach, and develop a team of client agents, fostering a culture of high performance and continuous improvement.
Conduct deep-dive analysis of team performance and customer request data to identify trends, root causes, and opportunities for process optimization.
Develop and execute data-driven action plans to streamline workloads, improve efficiency, and enhance key customer metrics.
Champion the use of AI by identifying opportunities to leverage automation and build AI agents to perform repetitive and less complex tasks.
Oversee the organization and prioritization of workload in real-time to meet customer-requested due dates.
Act as a catalyst for change by proactively identifying process gaps, proposing innovative solutions, and leading improvement initiatives.
Handle escalated customer complaints with a focus on timely resolution and root cause analysis to prevent recurrence.
Communicate expectations, analyze data, and prioritize actions to drive individual and team results.
Maintain strong, collaborative relationships with sales teams and other internal partners to ensure a cohesive and efficient operation.

Critical Qualifications

Leadership & Coaching: Proven ability to lead, coach, and develop operational teams, with strong interpersonal, negotiation, and mediation skills.
Analytical & Problem-Solving: Strong analytical thinking with the ability to perform deep-dive analysis on complex datasets, identify trends, and translate insights into actionable plans.
Data-Driven Decision Making: Demonstrated ability to use data to assess the impact of work, make informed decisions, and drive business outcomes.
AI & Automation Acumen: A keen interest in and understanding of how to leverage AI and automation to solve business problems and drive efficiency.
Change Management: Ability to act as a catalyst for change and continuous improvement in a dynamic environment.
Adaptability & Prioritization: Strong ability to multitask, manage competing priorities, and adapt to fluctuating workloads.
Communication: Excellent communication skills (both written and verbal) with the ability to convey complex ideas clearly and effectively.
Technical Proficiency: Proficient in Microsoft Excel and PowerPoint for data analysis and presentation.

Preferred Qualifications

Knowledge of French language ( speaking and writing)
Previous experience in a leadership or coaching role, particularly with unionized teams.
Knowledge of Provisioning Tools and Business Voice/Data products.
Familiarity with data visualization tools (e.g., Tableau, Power BI).

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Montreal || Canada : Ontario : Ottawa
Work Arrangement: Hybrid
Application Deadline: 11/20/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, QC, Montreal

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

The Client Services Manager leads a team of client agents to deliver excellent customer service while driving operational evolution. This role involves leveraging data and AI to streamline workloads, improve customer metrics, and implement process efficiencies.

Requirements

Candidates must possess strong leadership and coaching skills, along with a deep analytical mindset for data-driven decision-making. Proficiency in Microsoft Office tools and an interest in AI and automation are essential for success in this role.

Skills

Leadership
Coaching
Analytical thinking
Data analysis
Problem-solving
Artificial intelligence
Automation
Change management
Prioritization
Communication
Microsoft Excel
Microsoft PowerPoint
Tableau
Power BI
Customer service

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
35% discount on services
Exclusive partner offers

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Service Provisioning
IoT
Mobility
5G
Cloud
Cyber Security
Voice
Collaboration
Contact Centre
Internet
Private Networks
Data-driven
Process optimization
Automation
AI agents
Performance management
Root cause analysis
Tableau
Power BI
Microsoft Excel
Microsoft PowerPoint
Business Markets
Enterprise-scale
Change management
Leadership
Coaching
Analytical
Hybrid
Telecommunications

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