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Added 46 mins ago
NB
Senior Advisor, Program Governance
National Bank of Canada
Montreal, QC
- Full-time
Working closely with the Commercial Financing Transformation Program Manager (Pillar 5), pillar leaders, initiative owners and delivery teams, you contribute to the operation and evolution…
Added 1 hour ago
HB
Operations Analyst - Entry to Mid Level
Hi-Tech Business Hub
Canada
- Full-time
Exposure to data analytics, process improvement, and strategic operations.
Added 1 hour ago
BC
Junior Data Analys
BIOAGRINEC CONSULTING & RECRUTEMENT
Canada
- Full-time
Stay updated on data analytics tools, techniques, and industry best practices.
Added 2 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Act as the finance lead for the Product Line, partnering closely with the General Manager and leadership team
Added 5 hours ago
C
Senior Demand Planner
Confidential
London, ON
- Full-time
We have an immedate opening for a Senior Demand Planner near London, Ontario. Reporting to the Sales and Operations Planning Manager the SDP will develop and maintain a strategic demand…
Added 9 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Act as the finance lead for the Product Line, partnering closely with the General Manager and leadership team
Added 14 hours ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Prepare Sales-specific communications, quick-reference guides, and manager enablement, including guidance for commission and non-commission employees
Added 14 hours ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Prepare Sales-specific communications, quick-reference guides, and manager enablement, including guidance for commission and non-commission employees
Added 14 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Act as the finance lead for the Product Line, partnering closely with the General Manager and leadership team
Added 15 hours ago
AC
District Marketing Manager
Aramark Canada
Toronto, ON · Scarborough, ON
- Full-time
Aramark Canada is seeking a collaborative and engaging District Marketing Manager (DMM) to support multiple client accounts across the GTA & Eastern Ontario. This role reports to the…
Added 15 hours ago
B
Manager, Wealth Reporting Analytics & Automation
BMO
Toronto, ON
- Full-time
The Wealth Reporting Analytics and Automation understands and articulates the business case of business questions and the estimated value being delivered. Develops analytical and reporting…
Added 18 hours ago
B
Financial Analyst, Global Trade Services
BRP
Montreal, QC
- Full-time
We are looking for a Financial and Business Intelligence Analyst – Global Trade Services, reporting to the manager of Finance, Corporate Functions
Added 18 hours ago
B
Financial Analyst, Global Trade Services
BRP
Valcourt, QC
- Full-time
We are looking for a Financial and Business Intelligence Analyst – Global Trade Services, reporting to the manager of Finance, Corporate Functions
Added 18 hours ago
V
Senior Analyst, Sales Reporting
Vale
Canada
- Full-time
We are a global mining company dedicated to safely delivering nickel, copper, cobalt, and platinum group metals essential for the world’s energy transition.
Added 19 hours ago
PC
Manager, Financial Services, Digital Banking Operations, Consulting
PwC Canada
Toronto, ON
- Full-time
As an Operations Consulting - Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 19 hours ago
SQ
Manager Forecasting, Workforce Management
Sunlife Québec
Montreal, QC
- Full-time
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts…
Added 19 hours ago
PS
Operations Manager
Paladin Security Group Ltd
Burnaby, BC
- $85,000 to $100,000 CAD / year
- Full-time
The Operations Manager provides leadership and operational governance across the Vancouver Branch, ensuring that internal processes, operational systems and front-line teams are equipped to…
Added 20 hours ago
TE
Cost Controller
TC Energy
NB · Chiasson Office, NB
- Full-time
Collaborate with Project Manager and team to review data and define construction cost tracking to ensure commitments, schedule requirements, and risk items are accurately represented in the…
Added 20 hours ago
BI
Associate, Portfolio Analytics
BMO Insurance
Toronto, ON
- Full-time
This Associate, Portfolio Analytics will support the CIO Office in BMO Life Assurance (BMOLA) by delivering high‑quality quantitative analytics across portfolios, liabilities, and…
Added 20 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Act as the finance lead for the Product Line, partnering closely with the General Manager and leadership team
Added 21 hours ago
R
Manager, Business Development (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Part-time
Oversee the design and activation of strategic sales tools that leverage market intelligence and advanced analytics (Power BI, ThinkTV).
Added 21 hours ago
LL
Sage Intacct ERP Administrator
Litco LSO
Calgary, AB
- Full-time
Reporting to the Innovation and Analytics Manager and working closely with our Finance Services team, the Sage Intacct ERP Administrator owns the Sage Intacct experience across our partner…
Added 21 hours ago
UO
Supply Chain Analyst, Supply Chain Management
University of Calgary
Calgary, AB
- Full-time
Reporting to the Manager, the Supply Chain Analyst contributes to sourcing activities, procurement operations, and performance reporting by applying analytical thinking, supporting…
Added 21 hours ago
IG
Manager of Commercial Assurance
Insight Global
Calgary, AB
- Full-time
Insight Global is looking for a Manager or experienced Assistant Manager to join a Commercial Assurance team in Calgary, in a net new role with a large consulting firm. This is a…
Added 21 hours ago
CN
Risk Analyst
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Experience using project controls, scheduling, analytics, and risk management software tools is an asset.

Bell

Manager, Customer Operations

Montreal, QC, Canada

Hybrid

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Applications open in a new tab.

Job details

Workplace: Hybrid
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Req Id: 433166

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Summary

The role of the Bell Business Markets (BBM) Client Services Manager, within the Service Provisioning Team, is to lead a team of client agents to deliver excellent customer service. This position is pivotal in not only managing day-to-day operations and team performance but also in driving the evolution of our services. The ideal candidate will be a strong people leader with a deep analytical mindset, capable of leveraging data and artificial intelligence to innovate and enhance our processes. You will support your team's growth while strategically identifying opportunities to streamline workloads, improve customer metrics, and implement AI-driven solutions to gain efficiencies.

Key Responsibilities

Effectively manage, coach, and develop a team of client agents, fostering a culture of high performance and continuous improvement.
Conduct deep-dive analysis of team performance and customer request data to identify trends, root causes, and opportunities for process optimization.
Develop and execute data-driven action plans to streamline workloads, improve efficiency, and enhance key customer metrics.
Champion the use of AI by identifying opportunities to leverage automation and build AI agents to perform repetitive and less complex tasks.
Oversee the organization and prioritization of workload in real-time to meet customer-requested due dates.
Act as a catalyst for change by proactively identifying process gaps, proposing innovative solutions, and leading improvement initiatives.
Handle escalated customer complaints with a focus on timely resolution and root cause analysis to prevent recurrence.
Communicate expectations, analyze data, and prioritize actions to drive individual and team results.
Maintain strong, collaborative relationships with sales teams and other internal partners to ensure a cohesive and efficient operation.

Critical Qualifications

Leadership & Coaching: Proven ability to lead, coach, and develop operational teams, with strong interpersonal, negotiation, and mediation skills.
Analytical & Problem-Solving: Strong analytical thinking with the ability to perform deep-dive analysis on complex datasets, identify trends, and translate insights into actionable plans.
Data-Driven Decision Making: Demonstrated ability to use data to assess the impact of work, make informed decisions, and drive business outcomes.
AI & Automation Acumen: A keen interest in and understanding of how to leverage AI and automation to solve business problems and drive efficiency.
Change Management: Ability to act as a catalyst for change and continuous improvement in a dynamic environment.
Adaptability & Prioritization: Strong ability to multitask, manage competing priorities, and adapt to fluctuating workloads.
Communication: Excellent communication skills (both written and verbal) with the ability to convey complex ideas clearly and effectively.
Technical Proficiency: Proficient in Microsoft Excel and PowerPoint for data analysis and presentation.

Preferred Qualifications

Knowledge of French language ( speaking and writing)
Previous experience in a leadership or coaching role, particularly with unionized teams.
Knowledge of Provisioning Tools and Business Voice/Data products.
Familiarity with data visualization tools (e.g., Tableau, Power BI).

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Montreal || Canada : Ontario : Ottawa
Work Arrangement: Hybrid
Application Deadline: 11/20/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, QC, Montreal

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

The Client Services Manager leads a team of client agents to deliver excellent customer service while driving operational evolution. This role involves leveraging data and AI to streamline workloads, improve customer metrics, and implement process efficiencies.

Requirements

Candidates must possess strong leadership and coaching skills, along with a deep analytical mindset for data-driven decision-making. Proficiency in Microsoft Office tools and an interest in AI and automation are essential for success in this role.

Skills

Leadership
Coaching
Analytical thinking
Data analysis
Problem-solving
Artificial intelligence
Automation
Change management
Prioritization
Communication
Microsoft Excel
Microsoft PowerPoint
Tableau
Power BI
Customer service

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
35% discount on services
Exclusive partner offers

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Service Provisioning
IoT
Mobility
5G
Cloud
Cyber Security
Voice
Collaboration
Contact Centre
Internet
Private Networks
Data-driven
Process optimization
Automation
AI agents
Performance management
Root cause analysis
Tableau
Power BI
Microsoft Excel
Microsoft PowerPoint
Business Markets
Enterprise-scale
Change management
Leadership
Coaching
Analytical
Hybrid
Telecommunications

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