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Added 2 hours ago
BI
Technical Inside Sales Manager
Bray International, Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The Technical Inside Sales Manager is the main point of contact for customer support within the inside sales department. This role supervises the inside sales and customer service teams for…
Added 4 hours ago
J
VIP Insurance Broker
JobsMedia.io
Toronto, ON
- Full-time
We are currently recruiting for a Private Client Account Manager on behalf of a boutique brokerage in the Greater Toronto Area.
Added 5 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 5 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 6 hours ago
E
Program Manager
Equus
Bath, ON · Loyalist Township/Bath, Ontario
- $32.5 CAD / hour
- Full-time
The Program Manager reports to the Project Director for a given region and provides leadership through planning, implementing, coordinating, and evaluating Agilec sites/projects to ensure…
Added 8 hours ago
CM
Store Manager - Parksville
Choices Market
Parksville, BC
- Full-time
…quality driven leadership style. Alongside the Assistant Store Manager you will be responsible for team member hiring, development and administration, as well as ensuring the delivery of…
Added 9 hours ago
A
Représentant(e) Ventes internes/Inside Sales Representative
ADP
Montreal, QC
- Full-time
Added 9 hours ago
Manager, Enterprise
BrainStation
Toronto, ON
As a Manager, Enterprise, you will lead engagements with global organizations as they transform for the AI era. Our clients are leaders in their industries, operating across markets…
Added 9 hours ago
D
Expression of Interest - Sales Development Representative (Toronto)
Darktrace
Toronto, ON
- Full-time
Identifying key decision makers whilst developing and qualifying new business opportunities within the targeted markets through cold calling, event recruitment and high-level prospecting.
Added 10 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 10 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 11 hours ago
EP
Branch Operations Manager
East Penn Canada
Ottawa, ON
- Full-time
…support transportation, motive power, backup power, and consumer markets by helping the business operate efficiently, serve customers effectively, and make informed decisions every day. We…
Added 11 hours ago
O
Order Desk Representative
Olymel
Boucherville, QC
- Full-time
Reporting to the Manager, Order Management and Customer Service, the incumbent's primary responsibilities will include:
Added 14 hours ago
RB
Associate Director, Wholesale & Commercial Credit Risk
Royal Bank of Canada
Toronto, ON
- Full-time
…portfolio of accounts including clients across the Capital Markets, Corporate Client Group and Commercial Real Estate business lines. The position offers a unique opportunity to develop a…
Added 14 hours ago
KD
Premier·ère comptable | Senior Accountant
Keurig Dr Pepper
Montreal, QC
- Full-time
Reporting to the Accounting Manager-Canada, the Senior Accountant will primarily support the Canadian operations and the global derivatives portfolio of KDP. Requires a problem-solving…
Added 14 hours ago
EC
PS C&I National Sales Manager
Eaton Corporation
Toronto, ON · Windsor, ON · Ottawa, ON · Mississauga, ON · Burlington, ON · Milton, ON · Montreal, QC · Brossard, QC · Delta, BC · Airdrie, AB · Edmonton, AB · Calgary, AB
- Full-time
The Power Systems (PS) Commercial/Industrial (C&I) National Sales Manager (NSM) position requires a highly motivated, preferably competitive personality, with strong leadership and…
Added 15 hours ago
DG
Manager, Talent Attraction [Campus]
Doane Grant Thornton LLP
Toronto, ON
- Full-time
As a Manager, Talent Attraction [Campus] you will:
Added 15 hours ago
QP
Operations Supervisor
QuadReal Property Group
Vancouver, BC
- Full-time
…investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic…
Added 15 hours ago
T
Relationship Manager
TD
Peterborough, ON · Oshawa, ON
- Full-time
The Relationship Manager is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. This role is accountable for…
Added 16 hours ago
TE
Cost Controller
TC Energy
NB · Chiasson Office, NB
- Full-time
…changes, and developing reliable forecasts to support effective business…
Added 16 hours ago
II
Senior Market Research Manager, Innovation
Ipsos in Canada
Toronto, ON
- Full-time
As a Senior Market Research (Account) Manager, you will play a key role in supporting the provision of strategic insight to our clients in the delivery of research services. In this role,…
Added 16 hours ago
U
2027 Summer Internship - Global Banking - Toronto
UBS
Toronto, ON
- $100,000 CAD / year
UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking…
Added 16 hours ago
U
2027 Graduate Talent Program - Global Banking - Toronto
UBS
Toronto, ON
- $120,000 CAD / year
UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking…
Added 16 hours ago
OT
Business Development Manager
Ottawa Tourism
Ottawa, ON
- Full-time
Reporting to the Director Sales, Business & Major Events, the incumbent is responsible for building and maintaining a full roster of clients and potential clients in the Canadian market. To…
Added 16 hours ago
BI
Associate, Portfolio Analytics
BMO Insurance
Toronto, ON
- Full-time
Knowledge and experience in capital markets are essential.

Bell

Manager, Customer Operations

Montreal, QC, Canada

Hybrid

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Applications open in a new tab.

Job details

Workplace: Hybrid
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Req Id: 433166

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Summary

The role of the Bell Business Markets (BBM) Client Services Manager, within the Service Provisioning Team, is to lead a team of client agents to deliver excellent customer service. This position is pivotal in not only managing day-to-day operations and team performance but also in driving the evolution of our services. The ideal candidate will be a strong people leader with a deep analytical mindset, capable of leveraging data and artificial intelligence to innovate and enhance our processes. You will support your team's growth while strategically identifying opportunities to streamline workloads, improve customer metrics, and implement AI-driven solutions to gain efficiencies.

Key Responsibilities

Effectively manage, coach, and develop a team of client agents, fostering a culture of high performance and continuous improvement.
Conduct deep-dive analysis of team performance and customer request data to identify trends, root causes, and opportunities for process optimization.
Develop and execute data-driven action plans to streamline workloads, improve efficiency, and enhance key customer metrics.
Champion the use of AI by identifying opportunities to leverage automation and build AI agents to perform repetitive and less complex tasks.
Oversee the organization and prioritization of workload in real-time to meet customer-requested due dates.
Act as a catalyst for change by proactively identifying process gaps, proposing innovative solutions, and leading improvement initiatives.
Handle escalated customer complaints with a focus on timely resolution and root cause analysis to prevent recurrence.
Communicate expectations, analyze data, and prioritize actions to drive individual and team results.
Maintain strong, collaborative relationships with sales teams and other internal partners to ensure a cohesive and efficient operation.

Critical Qualifications

Leadership & Coaching: Proven ability to lead, coach, and develop operational teams, with strong interpersonal, negotiation, and mediation skills.
Analytical & Problem-Solving: Strong analytical thinking with the ability to perform deep-dive analysis on complex datasets, identify trends, and translate insights into actionable plans.
Data-Driven Decision Making: Demonstrated ability to use data to assess the impact of work, make informed decisions, and drive business outcomes.
AI & Automation Acumen: A keen interest in and understanding of how to leverage AI and automation to solve business problems and drive efficiency.
Change Management: Ability to act as a catalyst for change and continuous improvement in a dynamic environment.
Adaptability & Prioritization: Strong ability to multitask, manage competing priorities, and adapt to fluctuating workloads.
Communication: Excellent communication skills (both written and verbal) with the ability to convey complex ideas clearly and effectively.
Technical Proficiency: Proficient in Microsoft Excel and PowerPoint for data analysis and presentation.

Preferred Qualifications

Knowledge of French language ( speaking and writing)
Previous experience in a leadership or coaching role, particularly with unionized teams.
Knowledge of Provisioning Tools and Business Voice/Data products.
Familiarity with data visualization tools (e.g., Tableau, Power BI).

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Montreal || Canada : Ontario : Ottawa
Work Arrangement: Hybrid
Application Deadline: 11/20/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, QC, Montreal

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

The Client Services Manager leads a team of client agents to deliver excellent customer service while driving operational evolution. This role involves leveraging data and AI to streamline workloads, improve customer metrics, and implement process efficiencies.

Requirements

Candidates must possess strong leadership and coaching skills, along with a deep analytical mindset for data-driven decision-making. Proficiency in Microsoft Office tools and an interest in AI and automation are essential for success in this role.

Skills

Leadership
Coaching
Analytical thinking
Data analysis
Problem-solving
Artificial intelligence
Automation
Change management
Prioritization
Communication
Microsoft Excel
Microsoft PowerPoint
Tableau
Power BI
Customer service

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
35% discount on services
Exclusive partner offers

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Service Provisioning
IoT
Mobility
5G
Cloud
Cyber Security
Voice
Collaboration
Contact Centre
Internet
Private Networks
Data-driven
Process optimization
Automation
AI agents
Performance management
Root cause analysis
Tableau
Power BI
Microsoft Excel
Microsoft PowerPoint
Business Markets
Enterprise-scale
Change management
Leadership
Coaching
Analytical
Hybrid
Telecommunications

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