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Internal Audit Senior Manager
PwC
Toronto, ON
- Full-time
As an Internal Audit Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
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Manager, Financial Services, Digital Banking Operations, Consulting
PwC
Toronto, ON
- Full-time
Demonstrated Manager-level experience in management consulting or a comparable client-facing leadership role, with strong knowledge of operations in Financial Services, particularly…
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Licensed Practical Nurse
Covenant Care + Covenant Living
Red Deer, AB
Reporting to the Resident Care Manager (RCM), the Licensed Practical Nurse (LPN) is responsible for managing the day-to-day delivery of care to residents by motivating and empowering the…
Added 10 mins ago
Licensed Practical Nurse
Covenant Care + Covenant Living
Red Deer, AB
Reporting to the Resident Care Manager (RCM), the Licensed Practical Nurse (LPN) is responsible for managing the day-to-day delivery of care to residents by motivating and empowering the…
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Manager, Kamatsiarniq
Tungasuvvingat Inuit
Ottawa, ON
…and delivery of a wide range of effective, client-centered services. By incorporating the principles of Inuit Qaujimajatuqangit (IQ), TI continues to deliver quality programs and services…
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Program Assistant - Medical Withdrawal Service
CAMH
Toronto, ON
…a safe, controlled, collaborative setting. Reporting to the Manager, you will contribute to the organization and safe and optimal function of the unit under the direction of the clinical…
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Manager, Mortgage Specialist
RBC
Sherbrooke, QC
- Full-time
Minimum of 3-5 years of sales leadership experience in financial services
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Marketing Manager - Calgary, AB
Optiom
Calgary, AB
- Full-time
Insurance, automotive finance, or financial services experience - especially in a dealer or broker distribution model; if you know how an F&I product gets presented at a dealership, that…
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Senior Analyst, Real Estate Investments
Make Space
New Westminster, BC
- Full-time
…container sales, RV and boat parking, and specialized storage services for residential and commercial…
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Business Solutions Analyst (Shopify)
University of Alberta
Edmonton, AB
- Full-time
…which generates over $8 million annually. Reporting to the Manager of Enterprise Asset Systems within Enterprise Applications, this position works closely with campus store administrators,…
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UO
Assistant HR Manager
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
Administration Central Services HR | Department of Family Practice | Faculty of Medicine
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Infrastructure Manager
Sharp Brains
AB · Edmonton, AB
- Contract
Hiring: Infrastructure & Applications Project Manager
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Clinical Coordinator, Mental Health and Substance Use - Registered Nurse (RN) / Registered Psychiatric Nurse (RPN)
Vancouver Coastal Health
Vancouver, BC
- Full-time
Coordinates client care activities to deliver primary care, mental health and substance use services including housing and crisis intervention to designated residents/clients/patients.…
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Accounts Payable Supervisor / Superviseur des comptes fournisseurs
Maples Group
Montreal, QC
- Contract
The Maples Group is a global leader in financial services, trusted by many of the world’s largest hedge fund managers, private equity firms, and international corporations.
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Delivery Manager
Talentmatics
Mississauga, ON
- Full-time
Delivery Manager – Banking & Financial Services
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Data Systems Officer
Durham College
Oshawa, ON
…culinary, hospitality and horticulture, social and community services, and media, art and…
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Contact Center Representative II- Borrowing Cantonese & Mandarin
TD
Markham, ON
- Full-time
Make people’s day: consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
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Manager, Personal Financial Services - Delson (Full-time, 37.5h/week)
TD
Delson, QC
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
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Personal Banker Trainee
TD
Oshawa, ON
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
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Workplace Ambassador
TD
AB
- Full-time
Post-secondary education or equivalent experience in office administration, hospitality, workplace services, or similar
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Financial Planner - Sherbooke
TD
Sherbrooke, QC
- Full-time
De 3 à 5 ans d’expérience dans le secteur bancaire ou des services financiers, de préférence, particulièrement si vous savez établir des relations et présenter des conseils de placement…
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Personal Banking Associate - Centre Champlain, Montréal (Part-Time 18 hours /week)
TD
Montreal, QC
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
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Montreal Centre In‑Person Recruitment Event (Novembre 18, 2026)
TD
Montreal, QC
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
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Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
The AIH 1 pod is part of Loyalty & Card Services within Global Technology & Solutions. The pod operates in a highly integrated technology environment, supporting APIs, distributed…
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Customer Experience Associate - Fredericton Prospect
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Bell

Manager, Customer Operations

Montreal, QC, Canada

Hybrid

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Job details

Workplace: Hybrid
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Req Id: 433166

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Summary

The role of the Bell Business Markets (BBM) Client Services Manager, within the Service Provisioning Team, is to lead a team of client agents to deliver excellent customer service. This position is pivotal in not only managing day-to-day operations and team performance but also in driving the evolution of our services. The ideal candidate will be a strong people leader with a deep analytical mindset, capable of leveraging data and artificial intelligence to innovate and enhance our processes. You will support your team's growth while strategically identifying opportunities to streamline workloads, improve customer metrics, and implement AI-driven solutions to gain efficiencies.

Key Responsibilities

Effectively manage, coach, and develop a team of client agents, fostering a culture of high performance and continuous improvement.
Conduct deep-dive analysis of team performance and customer request data to identify trends, root causes, and opportunities for process optimization.
Develop and execute data-driven action plans to streamline workloads, improve efficiency, and enhance key customer metrics.
Champion the use of AI by identifying opportunities to leverage automation and build AI agents to perform repetitive and less complex tasks.
Oversee the organization and prioritization of workload in real-time to meet customer-requested due dates.
Act as a catalyst for change by proactively identifying process gaps, proposing innovative solutions, and leading improvement initiatives.
Handle escalated customer complaints with a focus on timely resolution and root cause analysis to prevent recurrence.
Communicate expectations, analyze data, and prioritize actions to drive individual and team results.
Maintain strong, collaborative relationships with sales teams and other internal partners to ensure a cohesive and efficient operation.

Critical Qualifications

Leadership & Coaching: Proven ability to lead, coach, and develop operational teams, with strong interpersonal, negotiation, and mediation skills.
Analytical & Problem-Solving: Strong analytical thinking with the ability to perform deep-dive analysis on complex datasets, identify trends, and translate insights into actionable plans.
Data-Driven Decision Making: Demonstrated ability to use data to assess the impact of work, make informed decisions, and drive business outcomes.
AI & Automation Acumen: A keen interest in and understanding of how to leverage AI and automation to solve business problems and drive efficiency.
Change Management: Ability to act as a catalyst for change and continuous improvement in a dynamic environment.
Adaptability & Prioritization: Strong ability to multitask, manage competing priorities, and adapt to fluctuating workloads.
Communication: Excellent communication skills (both written and verbal) with the ability to convey complex ideas clearly and effectively.
Technical Proficiency: Proficient in Microsoft Excel and PowerPoint for data analysis and presentation.

Preferred Qualifications

Knowledge of French language ( speaking and writing)
Previous experience in a leadership or coaching role, particularly with unionized teams.
Knowledge of Provisioning Tools and Business Voice/Data products.
Familiarity with data visualization tools (e.g., Tableau, Power BI).

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Montreal || Canada : Ontario : Ottawa
Work Arrangement: Hybrid
Application Deadline: 11/20/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, QC, Montreal

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

The Client Services Manager leads a team of client agents to deliver excellent customer service while driving operational evolution. This role involves leveraging data and AI to streamline workloads, improve customer metrics, and implement process efficiencies.

Requirements

Candidates must possess strong leadership and coaching skills, along with a deep analytical mindset for data-driven decision-making. Proficiency in Microsoft Office tools and an interest in AI and automation are essential for success in this role.

Skills

Leadership
Coaching
Analytical thinking
Data analysis
Problem-solving
Artificial intelligence
Automation
Change management
Prioritization
Communication
Microsoft Excel
Microsoft PowerPoint
Tableau
Power BI
Customer service

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
35% discount on services
Exclusive partner offers

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Service Provisioning
IoT
Mobility
5G
Cloud
Cyber Security
Voice
Collaboration
Contact Centre
Internet
Private Networks
Data-driven
Process optimization
Automation
AI agents
Performance management
Root cause analysis
Tableau
Power BI
Microsoft Excel
Microsoft PowerPoint
Business Markets
Enterprise-scale
Change management
Leadership
Coaching
Analytical
Hybrid
Telecommunications

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