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Technology Risk & Governance Lead – Banking Transformation
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Bell

Operations Support - Analytics, BCI

Mississauga, ON, Canada

Hybrid

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Job details

Workplace: Hybrid
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Req Id: 433290

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Be a critical part of our Customer Operations team, which delivers world-class service and maintains thriving relationships with Bell customers. You will gain valuable experience and insights that you’ll use to address inquiries and concerns, provide technical assistance, process orders and service requests, manage customer accounts and ensure overall customer satisfaction.

As part of our team, will be at the heart of our customers’ experiences.

Information of Division / Hiring Department / Career Opportunity

Bell is a dynamic organization that provides communication services. Our strategy focuses on placing our customers first by providing services tailored to their needs, while capitalizing on growth opportunities. We are currently seeking a candidate to fill the position of Operations Support – Analytics.

Position Overview

Reporting to the Manager, Channel Compensation, the successful candidate will play a key role in ensuring the accuracy and timeliness of payments for external distribution channels. This position offers the potential for continued learning and development, as well as satisfying professional challenges and benefits.

Accountabilities and key Responsibilities

Generate and maintain SQL scripts to extract data for payment calculations and reports
Ensure accuracy and timely delivery of commission payments
Create and maintain reference tables and process documents
Investigate and manage commission related claims
Assist in the redesign and automation of current payment processes
Identify opportunities for system and process enhancements
Maintain good working relationship with channel partners and stakeholders
Undertake audits to ensure payment accuracy and compliance with contract terms

Competencies and Qualifications

University degree in Computer Science, Information Technology, Business or relevant field
Proficiency in SQL and Microsoft Excel
Proven ability to work independently in a dynamic and fast-paced environment
Analytical; able to extract and analyze large amounts of data
Strong organizational and problem solving skills; attention to detail
Ability to meet aggressive deadlines without compromising quality
Must be flexible, adaptable and versatile

Preferred Skills / Experience

Experience in PL/SQL
Experience in SAS Enterprise Guide
Working knowledge of Bell internal systems, processes, products and services

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Non Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Mississauga

Work Arrangement: Hybrid

Application Deadline: 11/20/2026

Total earning range: $55,000 - $70.000. The advertised salary range may vary slightly as it is based on the company’s current salary structure, which may be revised by the company, from time to time, at its sole discretion. The agreed upon salary may also vary from the advertised salary ranges depending on several factors, such as the candidate’s qualifications, experience and internal equity

The salary range above includes an Annual Incentive Plan objective which represent 6% of your Base Salary based on the achievement of individual and corporate objectives; The Annual Achievement Incentive Plan (“AIP”) payment is calculated based on a formula that takes into account several factors, including, without limitation, corporate and individual performance measures. The AIP payment is conditional upon meeting all of the AIP’s eligibility requirements. The AIP is subject to modification by the Company from time to time, at its sole discretion to better reflect evolving business structure, goals and strategies.

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

The successful candidate will manage commission payments for external distribution channels by generating SQL scripts and ensuring payment accuracy. They will also investigate commission claims, perform audits, and identify opportunities to automate and improve payment processes.

Requirements

Candidates must hold a university degree in Computer Science, Information Technology, Business, or a related field. Proficiency in SQL and Microsoft Excel is required, along with strong analytical and organizational skills.

Skills

SQL
Microsoft Excel
Data analysis
Commission management
Process automation
Auditing
Problem solving
Organizational skills
PL/SQL
SAS Enterprise Guide

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
Service discount
Annual incentive plan

Visa sponsorship

Not detected in the job text

Keywords

SQL
Microsoft Excel
Data Analysis
Commission Payments
Automation
Auditing
PL/SQL
SAS Enterprise Guide
Customer Operations
Analytics
Channel Compensation
Reporting
Contract Compliance
Stakeholder Management
Process Improvement
Telecommunications

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