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Added 28 mins ago
CC
Manager, Constraints Governance & Process Engineering
Connor, Clark & Lunn Financial Group (CC&L)
Toronto, ON
- Full-time
Connor, Clark & Lunn Financial Group ("CC&L FG") is looking for a Manager, Constraints Governance & Process Engineering to help build and scale a newly established capability within the…
Added 43 mins ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
The Manager Policy and Risk Management is responsible for research and analysis, policy and procedures, and risk management.
Added 43 mins ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
The Business Advisor plays a key role in advancing the City of Saint John’s commitment to providing responsive, consistent and high-quality customer service.
Added 43 mins ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Under the direction of the IT Manager, the position is responsible for administration, implementation, and maintenance of the City’s website, web-based applications, software, data…
Added 43 mins ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
…growth outcomes for the City of Saint John. Housed within the Development and Community Services area of the City of Saint John and under the direct supervision of the Growth Manager, the…
Added 43 mins ago
T
Customer Experience Associate, part time (future opportunities) - North Shore of Laval, Gatineau and Abitibi
TD
Gatineau, QC
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 43 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 43 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 43 mins ago
S+
Event Coordinator
Sky + Table Event Group
Lethbridge, AB
- Full-time
…meetings, events, and operational requirements outside of regular business hours. The expectation is that you will be available for occasional evening and weekend meetings while effectively…
Added 44 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Oakville, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 44 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Oakville, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 44 mins ago
W
(CAN) Customer Service Manager FT
Walmart
Rockland, ON
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 44 mins ago
W
(CAN) Gérant du service à la clientèle
Walmart
Longueuil, QC
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 59 mins ago
T
Customer Evolution Manager, SAP AMS
Talan
Toronto, ON · Montreal, Québec
- $140,000 to $200,000 CAD / year
- Full-time
…built on advanced models, and an applied research, experimental development, and innovation…
Added 1 hour ago
FH
Clinician, Wound and Skin Care - Fraser South
Fraser Health Authority
Surrey, BC
- $49.2 to $67.08 CAD / hour
- Full-time
…develops, implements and revises orientation and professional development programs to staff on the basis of pre-identified learning needs, patient outcomes and current theory/research;…
Added 1 hour ago
PH
Research Project Assistant, Clinical Support Unit - BC Children’s Hospital Research Institute
Provincial Health Services Authority
Vancouver, BC
- Full-time
Collect data for research by administering questionnaires or extracting data from hospital health records as directed by the Manager or PI.
Added 1 hour ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Longueuil, QC
- Contract
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 hour ago
WC
Customer Service Manager
Walmart Canada
Ottawa, ON
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 hour ago
WC
(CAN) Customer Service Manager
Walmart Canada
St. Albert, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 hour ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Blainville, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 hour ago
EM
Management Trainee
Enterprise Mobility
Squamish, BC
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 1 hour ago
SE
Account Manager / Gestionnaire de comptes
Siemens Energy
Montreal, QC
- Full-time
The Account Manager is responsible for driving profitable sales growth and market share for Siemens Energy Grid Technologies Portfolio (high-voltage products including transformers,…
Added 1 hour ago
MT
Directeur général - General Manager
MediFlex Talent Solutions
Laval, QC
- $105,000 to $110,000 USD / year
- Full-time
General Manager - Executive Director Bilingual (English/French)
Added 1 hour ago
SC
Part Time Produce Supervisor - Admirals Thrifty Foods
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Part-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 1 hour ago
W
Customer Service Manager
Walmart
Ottawa, ON
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…

Bell

Senior Manager, Business Strategy

Toronto, ON, Canada

Hybrid

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Job details

Workplace: Hybrid
Apply by: Oct 22, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Req Id: 432731

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

Summary

We are seeking a high-caliber, forward-thinking Senior Manager, Business Transformation to serve as a pivotal strategic engine within our Customer Experience leadership team. In this role, you will act as a primary driver of executive-level narratives, translating complex operational and technical shifts into compelling C-suite deliverables (CEO, Board of Directors, and Cross-Functional Executives). You will anchor critical enterprise planning cycles - including annual strategic blueprints (May Strat, October Plan) and high-impact Strategic Deep Dives - while charting our multi-year transformation agenda.

Key Responsibilities

Executive Storytelling & Deliverables: Own the end-to-end development of C-level presentations, strategic white papers, and executive briefing decks. Translate complex quantitative data and operational concepts into crisp, visually polished, board-ready narratives.
Strategic Business Planning Cycles: Orchestrate and drive critical business planning cadences, taking full ownership of content formulation, financial alignment, and cross-functional synthesis for May Strat and October Plan milestones.
Strategic Deep Dives & Analysis: Spearhead rigorous diagnostic deep dives into operational opportunities, cost-to-serve optimization, digital adoption, and journey transformation to unlock sustainable business value.
0–2 Year Strategy Incubation: Shape the forward-looking transformation roadmap, establishing business cases, strategic pillars, and governance models for next-generation operational capabilities.
Cross-Business Unit (XBU) Alignment: Partner closely with peers across Operations, Technology, Finance, Digital, and Marketing. Rally diverse stakeholder groups around unified strategic priorities and ensure frictionless execution.
Ground-Up Solutioning: Navigate ambiguity with agility, taking broad or undefined challenges and structuring them into executable frameworks, clear roadmaps, and measurable outcomes.

Critical Qualifications

Strategic Mindset & Problem Solving: Proven track record (7+ years) in corporate strategy, management consulting, or enterprise business transformation, with strong commercial acumen.
Executive Communication & Writing: Exceptional written and verbal communication skills, with demonstrated ability to frame arguments concisely for senior leadership.
Advanced Presentation Design (PowerPoint): Mastery in structuring slide-based narratives and executive presentations, combining strong graphic sensibility with precise messaging.
Cross-BU Stakeholder & Relationship Management: Proven ability to build trusted partnerships with executive leaders and influence cross-functional teams without direct authority.
Time & Project Orchestration: Outstanding organization and time management, with a track record of delivering high-stakes materials under tight executive deadlines.
Collaborative Leadership, active listening, and a team-first mindset that fosters trust and cross-silo cooperation.

Preferred Qualifications

Advanced Business Education: An MBA or equivalent advanced degree in Business Administration, Strategy, or Finance
Customer Experience (CX) Domain Acumen: Understanding of modern contact center environments, customer service operations, and CX performance drivers (e.g., FCR, NPS, cost-to-serve).
Next-Gen AI & Tech Familiarity: Exposure to AI-driven customer service platforms and modern contact center architectures (e.g., Google CCaaS, CCAI, agent desktop automation, conversational AI).
Comfort with Ambiguity: Demonstrated resilience and initiative when building initiatives and operating models from the ground up.
People Leadership: Prior experience mentoring, developing, or managing high-performing strategy or analytical talent.

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal

Work Arrangement: Hybrid

Application Deadline: 10/21/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

The Senior Manager will drive executive-level strategic narratives and orchestrate enterprise planning cycles, including annual strategic blueprints and deep-dive analyses. They will also lead cross-functional alignment to design customer-centric processes and next-generation operational capabilities.

Requirements

Candidates must have 7+ years of experience in corporate strategy, management consulting, or enterprise business transformation. Exceptional executive communication skills and mastery of PowerPoint for board-ready presentations are required.

Skills

Strategic planning
Executive communication
Business transformation
Management consulting
Stakeholder management
Customer experience
Data analysis
Presentation design
Project management
Financial alignment
Operational optimization
Cross-functional leadership
Business case development
Governance models
Problem solving

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
35% discount on services
Exclusive partner offers

Visa sponsorship

Not detected in the job text

Keywords

Business Strategy
Customer Experience
Transformation
Executive Storytelling
Strategic Planning
Management Consulting
Operational Excellence
Cost-to-serve
Digital Adoption
AI-driven solutions
Google CCaaS
CCAI
Conversational AI
PowerPoint
Board-ready
Governance
Business Case
Cross-functional
Stakeholder Management
NPS
FCR
Strategic Imperative
Operational Capabilities
Enterprise Planning
Management

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