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Added 10 mins ago
HC
Manager, Operations & Technology
Hotels Canada
Ottawa, ON
- Full-time
As Manager, Operations & Technology, you will manage and coordinate a broad portfolio that includes operations, technology, human resources administration, risk management, and…
Added 10 mins ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Estevan, SK
- Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 10 mins ago
Regional Support Manager - Western Canada
Hollywood Bowl Group
Calgary, AB
We’re looking for a Regional Support Manager to join our team and provide hands-on leadership to Centre Managers and their teams.
Added 10 mins ago
Assistant Manager
Hollywood Bowl Group
Waterloo, ON
Are you a highly motivated, engaging manager?
Added 10 mins ago
Assistant Manager
Hollywood Bowl Group
Barrie, ON
Are you a highly motivated, engaging manager?
Added 10 mins ago
General Manager
Hollywood Bowl Group
Toronto, ON
Are you a motivational General Manager looking for a highly autonomous role, with the power to really shape and influence the business?
Added 10 mins ago
General Manager
Hollywood Bowl Group
Waterloo, ON
Are you a motivational General Manager looking for a highly autonomous role, with the power to really shape and influence the business?
Added 10 mins ago
Assistant Manager
Hollywood Bowl Group
Calgary, AB
Are you a highly motivated, engaging manager?
Added 26 mins ago
TW
Area Manager, Agriculture
Thrive Wealth Management
Moose Jaw, SK · Regina, SK
- Full-time
We’re looking for an engaging, growth-oriented leader with a member-first approach to come on board as our Area Manager, Agriculture in Regina or Moose Jaw, Saskatchewan. As the Area…
Added 26 mins ago
TW
Team Lead or Manager, Core Banking Integration
Thrive Wealth Management
Regina, SK
- Full-time
…banking experience to come on board as our temporary Team Lead or Manager, Core Banking Integration, for up to a 12-month…
Added 26 mins ago
TW
Branch Manager
Thrive Wealth Management
Saskatoon, SK
- Full-time
We’re looking for a dynamic and business-minded individual to come on board as our Branch Manager to support our 8th Street location in Saskatoon. Your strong interpersonal skills and…
Added 26 mins ago
CC
Manager, Talent Development
Compass Canada
ON · Mississauga, ON
- Full-time
The Manager, Talent Development is responsible for designing, implementing, and managing enterprise learning and capability-building programs that support Compass Group Canada's business…
Added 26 mins ago
CC
Regional Retail Marketing Manager
Compass Canada
Toronto, ON
- Full-time
As a Regional Retail Marketing Manager, you will be a hands-on field leader responsible for driving Same Store Sales (SSS) growth across a portfolio of key accounts within Food Service and…
Added 26 mins ago
TW
Manager, Financial Services
Thrive Wealth Management
Regina, SK
- Full-time
We’re looking for a dynamic leader who loves to coach and help others succeed to come on board as a Manager, Financial Services (MFS) in Regina.
Added 26 mins ago
CC
Financial Analyst, Fixed Assets
Compass Canada
London, ON
- Full-time
Work with Operations to identify/validate key business assumptions and help incorporate them into planning and forecasting models
Added 26 mins ago
CC
Treasury Manager - Corporate
Compass Canada
London, ON
- Full-time
Compass Group Canada is looking for a Corporate Treasury Manager to lead the day-to-day delivery, control and continuous improvement of corporate treasury operations. This role is ideal for…
Added 26 mins ago
CC
Manager, Financial Planning and Analysis
Compass Canada
ON · Mississauga, ON
- Full-time
Reporting to the Director of Finance, FP&A, the Manager, FP&A will be a key finance partner for the sector, providing leaders with clear financial insight, disciplined performance analysis…
Added 26 mins ago
CO
Human Resources Coordinator
County of Middlesex
London, ON
- Full-time
…provides HR services and support to assist with the day-to-day operations of the department, with a focus on recruitment, employee and labour relations, health and safety, and training and…
Added 40 mins ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Thunder Bay, ON
- Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 40 mins ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Thunder Bay, ON
- Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 41 mins ago
B
Associate, Equity Derivatives Trade Desk Support
BMO
Toronto, ON · FCP
- Full-time
…reviews, quality control, training, team coaching and guidance, operations research and problem…
Added 1 hour ago
A
Third Key Holder
Ardene
Winnipeg, MB
- Part-time
In the absence of the Store Manager and the Assistant Manager, the Third Key Holder is responsible for overseeing all store operations including: opening and closing procedures, store…
Added 1 hour ago
C
Sales Associate - Claire's Intercity Shopping Centre
Claire's
Thunder Bay, ON
- $17 to $18 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 1 hour ago
C
Part-Time Manager
Claire's
Mississauga, ON
- $18 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 1 hour ago
C
Part-Time Key Holder - Claire's St.Vitall Mall
Claire's
Winnipeg, MB
- $17 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.

Bell

Senior Manager, Business Strategy

Toronto, ON, Canada

Hybrid

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Job details

Workplace: Hybrid
Posting language: English
Posted: Oct 7, 2026

Original job description

Req Id: 432731

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

Summary

We are seeking a high-caliber, forward-thinking Senior Manager, Business Transformation to serve as a pivotal strategic engine within our Customer Experience leadership team. In this role, you will act as a primary driver of executive-level narratives, translating complex operational and technical shifts into compelling C-suite deliverables (CEO, Board of Directors, and Cross-Functional Executives). You will anchor critical enterprise planning cycles - including annual strategic blueprints (May Strat, October Plan) and high-impact Strategic Deep Dives - while charting our multi-year transformation agenda.

Key Responsibilities

Executive Storytelling & Deliverables: Own the end-to-end development of C-level presentations, strategic white papers, and executive briefing decks. Translate complex quantitative data and operational concepts into crisp, visually polished, board-ready narratives.
Strategic Business Planning Cycles: Orchestrate and drive critical business planning cadences, taking full ownership of content formulation, financial alignment, and cross-functional synthesis for May Strat and October Plan milestones.
Strategic Deep Dives & Analysis: Spearhead rigorous diagnostic deep dives into operational opportunities, cost-to-serve optimization, digital adoption, and journey transformation to unlock sustainable business value.
0–2 Year Strategy Incubation: Shape the forward-looking transformation roadmap, establishing business cases, strategic pillars, and governance models for next-generation operational capabilities.
Cross-Business Unit (XBU) Alignment: Partner closely with peers across Operations, Technology, Finance, Digital, and Marketing. Rally diverse stakeholder groups around unified strategic priorities and ensure frictionless execution.
Ground-Up Solutioning: Navigate ambiguity with agility, taking broad or undefined challenges and structuring them into executable frameworks, clear roadmaps, and measurable outcomes.

Critical Qualifications

Strategic Mindset & Problem Solving: Proven track record (7+ years) in corporate strategy, management consulting, or enterprise business transformation, with strong commercial acumen.
Executive Communication & Writing: Exceptional written and verbal communication skills, with demonstrated ability to frame arguments concisely for senior leadership.
Advanced Presentation Design (PowerPoint): Mastery in structuring slide-based narratives and executive presentations, combining strong graphic sensibility with precise messaging.
Cross-BU Stakeholder & Relationship Management: Proven ability to build trusted partnerships with executive leaders and influence cross-functional teams without direct authority.
Time & Project Orchestration: Outstanding organization and time management, with a track record of delivering high-stakes materials under tight executive deadlines.
Collaborative Leadership, active listening, and a team-first mindset that fosters trust and cross-silo cooperation.

Preferred Qualifications

Advanced Business Education: An MBA or equivalent advanced degree in Business Administration, Strategy, or Finance
Customer Experience (CX) Domain Acumen: Understanding of modern contact center environments, customer service operations, and CX performance drivers (e.g., FCR, NPS, cost-to-serve).
Next-Gen AI & Tech Familiarity: Exposure to AI-driven customer service platforms and modern contact center architectures (e.g., Google CCaaS, CCAI, agent desktop automation, conversational AI).
Comfort with Ambiguity: Demonstrated resilience and initiative when building initiatives and operating models from the ground up.
People Leadership: Prior experience mentoring, developing, or managing high-performing strategy or analytical talent.

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal

Work Arrangement: Hybrid

Application Deadline: 10/21/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

The Senior Manager will drive executive-level strategic narratives and orchestrate enterprise planning cycles, including annual strategic blueprints and deep-dive analyses. They will also lead cross-functional alignment to design customer-centric processes and next-generation operational capabilities.

Requirements

Candidates must have 7+ years of experience in corporate strategy, management consulting, or enterprise business transformation. Exceptional executive communication skills and mastery of PowerPoint for board-ready presentations are required.

Skills

Strategic planning
Executive communication
Business transformation
Management consulting
Stakeholder management
Customer experience
Data analysis
Presentation design
Project management
Financial alignment
Operational optimization
Cross-functional leadership
Business case development
Governance models
Problem solving

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
35% discount on services
Exclusive partner offers

Visa sponsorship

Not detected in the job text

Keywords

Business Strategy
Customer Experience
Transformation
Executive Storytelling
Strategic Planning
Management Consulting
Operational Excellence
Cost-to-serve
Digital Adoption
AI-driven solutions
Google CCaaS
CCAI
Conversational AI
PowerPoint
Board-ready
Governance
Business Case
Cross-functional
Stakeholder Management
NPS
FCR
Strategic Imperative
Operational Capabilities
Enterprise Planning
Management

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