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Added 23 mins ago
O
Director, Strategic Business Development & Enterprise Sales
Objectway
Toronto, ON
- $180,000 to $200,000 CAD / year
- Full-time
…and services that help financial institutions modernize their operations, improve efficiency, and deliver exceptional client experiences.<span…
Added 53 mins ago
A
Quality Insights Manager
Article
Vancouver, BC
- $120,000 to $140,000 CAD / year
- Full-time
…challenging, meaningful problems. This is where you come in, as a Manager, Quality Insights, you'll reassess, clean up, and structure our quality insights framework into systematic,…
Added 53 mins ago
OP
Senior Manager (6 Vacancies)
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
ON · Ontario, Canada
- $110,638 to $155,942 CAD / year
- Full-time
…while delivering complex digital solutions? We are seeking six Senior Managers to lead teams delivering technology initiatives that support ministry priorities and services across Ontario.…
Added 53 mins ago
LK
Interim Chief Information Security Officer
LHH Knightsbridge
Toronto, ON
- Contract
Maintain continuity, succession, and cross-training plans for disrupted operations.
Added 53 mins ago
BI
Senior Program Manager – Digital Transformation
BURGEON IT SERVICES
Toronto, ON · Greater Toronto Area, Canada
- Contract
Role: Senior Program Manager – Digital Transformation
Added 1 hour ago
IC
Sales Director
ifinance Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Direct Reports: National Business Development Manager (BDM) Team
Added 1 hour ago
WC
Country Manager, Canada, Advanced Diagnostics
Waters Corporation
Canada
- Other
The Country Manager, Advanced Diagnostics Canada is responsible for leading the overall Canadian Advanced Diagnostics (ADx) business, including commercial strategy, financial performance,…
Added 1 hour ago
IF
Sales Director
Iceberg Finance Group
Toronto, ON
- Full-time
Direct Reports: National Business Development Manager (BDM) Team
Added 1 hour ago
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Senior Accounts Payable Specialist - 10 Month Contract
Vaco
Toronto, ON
- $75,000 to $95,000 CAD / year
- Contract
Act as backup to the AP Manager, supporting daily operations, vendor master maintenance, expense management, corporate/procurement cards, and payment processing.
Added 2 hours ago
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IT Audit Manager II (ATH 1162)
TD
Toronto, ON
- Full-time
Advanced knowledge of business processes, operations, risk, change and project methodologies, organizational practices and business transformation.
Added 3 hours ago
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Senior Manager, North American Marketing Strategic Initiatives
TD
Toronto, ON
- Full-time
The Senior Manager, North American Marketing Strategic Initiatives will lead complex, high-priority initiatives that advance Marketing’s strategy and operating agenda across Canada and the…
Added 3 hours ago
Manager Geology
Evolution Mining Limited
Red Lake, ON
The Manager Geology is a new role, responsible for providing strategic leadership and direction to the Geology function at Red Lake Operations, ensuring the safe, efficient, and sustainable…
Added 4 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness of…
Added 10 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness of…
Added 15 hours ago
FO
Finance Manager, Operations
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
Reporting to the Finance Director, Operations, the Finance Manager, Operations is responsible for overseeing the full accounting operations cycle, including Accounts Payable (AP), Accounts…
Added 17 hours ago
SS
Gestionnaire mondial du centre de services/Manager Service Desk
SITA Switzerland Sarl
Montreal, QC
- Full-time
The Global Service Desk Manager is accountable for the design, performance, governance and continuous improvement of the globally integrated Service Desk. The role owns incident…
Added 22 hours ago
AI
Accounts Payable Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Reporting to the Senior Manager, Corporate Accounting, the Accounts Payable Manager will play a key leadership role within AIM’s Finance Shared Services Center (FSSC). The incumbent will be…
Added 22 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 23 hours ago
SA
Senior Multi-unit Restaurant Operations Leader
SSP America
Richmond, BC
- Full-time
Join Our Team as a Senior Operations Manager – Food & Beverage!
Added 1 day ago
K
Project Manager, Audit Quality
KPMG
Oakville, ON · Toronto, ON · Vaughan, ON · ON
- Full-time
The Audit Quality function, department of professional practice is looking for a Project Manager, Audit Quality to provide administrative, operational, and project coordination. The team…
Added 1 day ago
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Manager, Business Development - Canada
ReVisionz
Remote, Canada
- Full-time
- Remote
8–10 years in business development, sales, consulting or senior operations, engineering or capital project roles where success depends on building client relationships and advancing…
Added 1 day ago
R
Manager, Business Development - Canada
ReVisionz
Calgary, AB
- Full-time
8-10 years in business development, sales, consulting or senior operations, engineering or capital project roles where success depends on building client relationships and advancing…
Added 1 day ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Level 3 to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 2 days ago
SM
RQ00811 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Full Stack Software Developer with extensive hands-on experience in Java, Spring Boot, REST APIs, HAPI FHIR, NextGen Connect (Mirth), HL7 v2, ReactJS, and healthcare…
Added 2 days ago
NB
Chief Functionnal Analyst MCP Client Domain
National Bank of Canada
Montreal, QC
- Full-time
You are part of the MCP - Master Client Profile team with 70 colleagues and you report to the Senior Manager. Our team stands out for its level of maturity, experience and knowledge of the…

Bell

Senior Manager, Business Strategy

Toronto, ON, Canada

Hybrid

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Job details

Workplace: Hybrid
Posting language: English
Posted: Oct 7, 2026

Original job description

Req Id: 432731

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

Summary

We are seeking a high-caliber, forward-thinking Senior Manager, Business Transformation to serve as a pivotal strategic engine within our Customer Experience leadership team. In this role, you will act as a primary driver of executive-level narratives, translating complex operational and technical shifts into compelling C-suite deliverables (CEO, Board of Directors, and Cross-Functional Executives). You will anchor critical enterprise planning cycles - including annual strategic blueprints (May Strat, October Plan) and high-impact Strategic Deep Dives - while charting our multi-year transformation agenda.

Key Responsibilities

Executive Storytelling & Deliverables: Own the end-to-end development of C-level presentations, strategic white papers, and executive briefing decks. Translate complex quantitative data and operational concepts into crisp, visually polished, board-ready narratives.
Strategic Business Planning Cycles: Orchestrate and drive critical business planning cadences, taking full ownership of content formulation, financial alignment, and cross-functional synthesis for May Strat and October Plan milestones.
Strategic Deep Dives & Analysis: Spearhead rigorous diagnostic deep dives into operational opportunities, cost-to-serve optimization, digital adoption, and journey transformation to unlock sustainable business value.
0–2 Year Strategy Incubation: Shape the forward-looking transformation roadmap, establishing business cases, strategic pillars, and governance models for next-generation operational capabilities.
Cross-Business Unit (XBU) Alignment: Partner closely with peers across Operations, Technology, Finance, Digital, and Marketing. Rally diverse stakeholder groups around unified strategic priorities and ensure frictionless execution.
Ground-Up Solutioning: Navigate ambiguity with agility, taking broad or undefined challenges and structuring them into executable frameworks, clear roadmaps, and measurable outcomes.

Critical Qualifications

Strategic Mindset & Problem Solving: Proven track record (7+ years) in corporate strategy, management consulting, or enterprise business transformation, with strong commercial acumen.
Executive Communication & Writing: Exceptional written and verbal communication skills, with demonstrated ability to frame arguments concisely for senior leadership.
Advanced Presentation Design (PowerPoint): Mastery in structuring slide-based narratives and executive presentations, combining strong graphic sensibility with precise messaging.
Cross-BU Stakeholder & Relationship Management: Proven ability to build trusted partnerships with executive leaders and influence cross-functional teams without direct authority.
Time & Project Orchestration: Outstanding organization and time management, with a track record of delivering high-stakes materials under tight executive deadlines.
Collaborative Leadership, active listening, and a team-first mindset that fosters trust and cross-silo cooperation.

Preferred Qualifications

Advanced Business Education: An MBA or equivalent advanced degree in Business Administration, Strategy, or Finance
Customer Experience (CX) Domain Acumen: Understanding of modern contact center environments, customer service operations, and CX performance drivers (e.g., FCR, NPS, cost-to-serve).
Next-Gen AI & Tech Familiarity: Exposure to AI-driven customer service platforms and modern contact center architectures (e.g., Google CCaaS, CCAI, agent desktop automation, conversational AI).
Comfort with Ambiguity: Demonstrated resilience and initiative when building initiatives and operating models from the ground up.
People Leadership: Prior experience mentoring, developing, or managing high-performing strategy or analytical talent.

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal

Work Arrangement: Hybrid

Application Deadline: 10/21/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

The Senior Manager will drive executive-level strategic narratives and orchestrate enterprise planning cycles, including annual strategic blueprints and deep-dive analyses. They will also lead cross-functional alignment to design customer-centric processes and next-generation operational capabilities.

Requirements

Candidates must have 7+ years of experience in corporate strategy, management consulting, or enterprise business transformation. Exceptional executive communication skills and mastery of PowerPoint for board-ready presentations are required.

Skills

Strategic planning
Executive communication
Business transformation
Management consulting
Stakeholder management
Customer experience
Data analysis
Presentation design
Project management
Financial alignment
Operational optimization
Cross-functional leadership
Business case development
Governance models
Problem solving

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
35% discount on services
Exclusive partner offers

Visa sponsorship

Not detected in the job text

Keywords

Business Strategy
Customer Experience
Transformation
Executive Storytelling
Strategic Planning
Management Consulting
Operational Excellence
Cost-to-serve
Digital Adoption
AI-driven solutions
Google CCaaS
CCAI
Conversational AI
PowerPoint
Board-ready
Governance
Business Case
Cross-functional
Stakeholder Management
NPS
FCR
Strategic Imperative
Operational Capabilities
Enterprise Planning
Management

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