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Added 5 hours ago
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Specialist I, IT Enterprise GIS Technical Specialist
Enbridge
Calgary, AB · Edmonton, AB · Toronto, ON · North York
- Full-time
…Enterprise GIS Technical Specialist to join our team and provide senior technical leadership for our enterprise GIS platforms and solutions. In this role, you will be responsible for the…
Added 5 hours ago
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Founding Product & Solutions Lead
Rainharbor
Toronto, ON
- Full-time
…their compliance and operations leaders, and their information technology staff. You need to be technical enough to earn the trust of all three, and good enough with people that they want…
Added 6 hours ago
SM
RQ00239 – Senior Data Architect/Modeller
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Data Architect/Modeller with significant expertise in enterprise data architecture, conceptual, logical, and physical data modelling, cloud data…
Added 7 hours ago
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Senior Program Manager, Talent Development
Twilio
Remote, Canada
- Full-time
- Remote
Reporting to the Senior Director of Talent Development, you will support the continued growth of Twilions by architecting and optimizing existing programming while evaluating new tools to…
Added 8 hours ago
LD
Senior Electrical Engineer Power Electronics
Leonardo DRS
Bedford, NS
- Full-time
Reporting to the Manager, Hardware Engineering, the Senior Hardware Engineer (Power Electronics) will contribute to the design, development, integration, and verification of…
Added 8 hours ago
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Forward Deployment Engineer
''
Toronto, ON
- Full-time
5+ years of experience owning complex, client-facing, or business-facing technology projects.
Added 8 hours ago
IG
Lead Software Architect
Insight Global
Vancouver, BC
- $120,000 to $150,000 CAD / year
- Full-time
Insight Global is looking for a Lead Software Architect to join a global technology organization in Vancouver. This individual will own the architecture and modernization of a backend…
Added 8 hours ago
Senior Software Engineer - Kubernetes platform
Cloudflare
Toronto, ON
Work with application teams to understand their needs and challenges, and help them choose the best way to architect their systems to run well in our Kubernetes environment.
Added 9 hours ago
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Sr AI Engineer
Nutrien
Saskatoon, SK
- Full-time
Purpose Serves as the senior hands-on technical builder within AI Engineering - translating business opportunities into production-ready AI solutions and reusable AI capabilities, while…
Added 9 hours ago
PS
Senior Adobe Experience Platform (AEP) Technical Lead
Publicis Sapient
Toronto, ON
- Full-time
We are seeking a Senior Adobe Experience Platform (AEP) Technical Lead to provide hands-on technical leadership for the architecture, implementation, and evolution of enterprise…
Added 9 hours ago
BH
SAP Technical Lead – Platform & BTP
BC Hydro
Burnaby, BC
- $131,100 to $165,800 CAD / year
- Full-time
Act as the senior technical escalation point for major incidents. Lead root-cause analysis and drive permanent fixes, not workarounds.
Added 9 hours ago
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Sr AI Engineer
Nutrien
Calgary, AB
- Full-time
Purpose Serves as the senior hands-on technical builder within AI Engineering - translating business opportunities into production-ready AI solutions and reusable AI capabilities, while…
Added 9 hours ago
C
Senior Application Security Developer
Clio
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
Clio is looking for a Senior Application Security Developer to join the Vulnerability Management Program within the Application Security Team. Vulnerability Management is established as a…
Added 9 hours ago
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Architectural Project Coordinator
AECOM
Ottawa, ON
- $65,000 to $85,000 CAD / year
- Full-time
This is an exciting opportunity for a newly licensed Architect who is interested in developing a career in project delivery, construction administration, and project management. Working…
Added 9 hours ago
L
Senior Technical Program Manager - Engineering Chief of Staff
lululemon
Vancouver, BC
- Full-time
As a Senior Technical Program Manager, you will coordinate technology program delivery across multiple teams, managing dependencies and ensuring successful delivery of technical…
Added 9 hours ago
N
Enterprise Architect
Nutrien
Calgary, AB
- Full-time
The Enterprise Architect - Applications & ERP defines and maintains Nutrien’s enterprise application and ERP architecture direction. The role creates a transparent view of the application…
Added 9 hours ago
MC
Data Analyst – Power BI Microsoft Fabric (36191)
Myticas Consulting
Ottawa, ON
- Full-time
Reporting to a senior technology leader and working closely with a Data Architect, you will design and maintain dashboards, reports, data models and analytical solutions using Microsoft…
Added 9 hours ago
C
Sr Data Architect (AWS & Databricks)
Ccube
Mississauga, ON
- $90 to $110 CAD / hour
- Full-time
We are looking for a highly skilled "Senior Data Architect" With (Strong Databricks) to join our growing data and cloud team in Mississauga, ON (Hybrid). The ideal candidate will design…
Added 10 hours ago
AT
Principal Architect
Altis Technology
Kitchener, ON
- $140,000 to $180,000 CAD / year
- Full-time
Join a global industrial technology organization as a Principal Platform Architect, helping build a new Physical AI platform and robotics engineering capability from the ground up. You’ll…
Added 10 hours ago
GL
Senior Cloud Engineer
goeasy Ltd.
Mississauga, ON
- Full-time
The Senior Cloud Engineer designs and builds goeasy’s AWS platforms with DevOps and automation at the core. The key focus of the role is to replace manual administration (ClickOps) with…
Added 10 hours ago
TC
Project Manager | Construction
Turner Construction | Canada
Toronto, ON
- Full-time
…hours. The role may report to either of the following roles: Senior Project Manager, Project Executive, Operations Manager, Business…
Added 10 hours ago
C
Azure Cloud Platform Engineer
Centraprise
Toronto, ON
- Contract
…effectively bridging the technical gap between the customer's senior architect and junior…
Added 11 hours ago
PLM Solution Architect/Architecte de solutions PLM
Capgemini
Montreal, QC
Proven experience as a Solution Architect, PLM Architect, or senior PLM consultant delivering enterprise-scale implementations within complex business environments.
Added 11 hours ago
PLM Solution Architect/Architecte de solutions PLM
Capgemini
Montreal, QC
Proven experience as a Solution Architect, PLM Architect, or senior PLM consultant delivering enterprise-scale implementations within complex business environments.
Added 11 hours ago
A
Solution Architect
Aviso
Toronto, ON
- $150,000 to $168,000 CAD / year
- Full-time
Reporting to the Director, Technical Delivery and Architecture, the Solution Architect is responsible for developing and delivering technology architecture and design strategies and…

Bell

Senior Manager, Customer Success and Transformation

Mississauga, ON, Canada

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Job details

Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Req Id: 433252

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Summary

Are you an expert at ensuring customers succeed with new technology? Do you excel at leading teams and guiding clients through complex digital change - from initial training to long-term value realization powered by data? Reporting to the Director of Professional Services, CCaaS, you will be a key leader focused on driving the successful adoption, training, and optimization of our contact center solutions for Bell’s largest Enterprise clients.

We are seeking a high-caliber people leader who blends deep expertise in Customer Success, Change Management, Training, and Analytics to build and manage a high-performing team dedicated to transforming the enterprise customer experience.

Key Responsibilities

Drive Customer Value and Growth: Proactively engage with enterprise clients to ensure they realize maximum value from their investment. Conduct regular business reviews to identify strategic upsell and expansion opportunities in partnership with the Sales and Customer Success (CSM) teams.
Lead Adoption & Change Management: Develop and oversee comprehensive change management, training, and onboarding programs for Enterprise clients to ensure a smooth transition, rapid user adoption, and lasting success with the new CCaaS platform.
Deliver Data-Driven Insights: Leverage analytics to monitor platform usage, measure business impact, and deliver data-driven insights and recommendations to clients, proving value and guiding their optimization strategy.
Architect for Scale: Document and refine best practices to create repeatable, scalable frameworks for customer onboarding, training, and value realization that can be deployed across our Enterprise customer base.
Collaborate and Influence: Act as a key integration lead, collaborating with clients, technology partners, and internal teams to ensure a seamless end-to-end customer journey.
Lead and Inspire a High-Performing Team: Build, mentor, and manage a team of Customer Success and Change Management specialists. Foster a culture of continuous learning, drive employee engagement, and manage resource allocation and performance standards.

Critical Qualifications

Deep CCaaS Knowledge: A strong understanding of the CCaaS ecosystem (e.g., Genesys Cloud, AWS Connect, NICE CXone) and the business problems it solves.
Adoption & Change Management Expertise: Proven experience developing and executing change management strategies and user training programs for large-scale SaaS technology deployments.
Customer Success Background: A minimum of 5 years of experience in Customer Success, Professional Services, Management Consulting, or a related role, with a clear focus on Enterprise-scale clients.
Analytical Acumen: Strong analytical skills with experience using data to drive customer success, demonstrate ROI, and identify growth opportunities. Familiarity with contact center analytics is a major plus.
Commercial Mindset: A proven ability to identify and support post-sale optimization, expansion, and upsell opportunities.
Influential Communication: Outstanding communication, presentation, and stakeholder management skills, with a talent for building trusted advisor relationships with clients.
Language Skills: Bilingualism (English/French) is an asset, particularly for roles based in Montreal.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : Montreal || Canada : Quebec : Verdun
Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)
Application Deadline: 11/20/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

The Senior Manager will lead a team to drive the successful adoption, training, and optimization of contact center solutions for enterprise clients. They are responsible for developing change management strategies, delivering data-driven insights, and fostering a culture of continuous learning within the team.

Requirements

Candidates must have at least 5 years of experience in Customer Success, Professional Services, or Management Consulting with deep knowledge of the CCaaS ecosystem. Proven expertise in change management, user training, and analytical acumen is required to effectively manage enterprise-scale client relationships.

Skills

Customer Success
Change Management
CCaaS
Team Leadership
Data Analytics
Training
Onboarding
Enterprise Strategy
Stakeholder Management
Professional Services
Business Reviews
Optimization
Communication
Presentation
Project Management

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
Employee discount
Competitive salary

Visa sponsorship

Not detected in the job text

Keywords

CCaaS
Genesys Cloud
AWS Connect
NICE CXone
SaaS
Customer Success
Change Management
Professional Services
Enterprise
Data Analytics
ROI
Upselling
Onboarding
Training
Contact Center
Management Consulting
Digital Transformation
Leadership
Strategy
Optimization

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