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LC
Pharmacist
Loblaw Companies Limited
Toronto, ON
- Full-time
This position reports to the Pharmacy Manager and is responsible for receiving, preparing and delivery of Rx accurately and timely. Ensuring adequate inventory levels to meet patient’s…
Added just now
LC
Pharmacist - Full-Time (12 months contract)
Loblaw Companies Limited
Toronto, ON
- Full-time
This position reports to the Pharmacy Manager and is responsible for receiving, preparing and delivery of Rx accurately and timely. Ensuring adequate inventory levels to meet patient’s…
Added just now
LC
Relief Pharmacist
Loblaw Companies Limited
Toronto, ON
- Full-time
This position reports to the Pharmacy Manager and is responsible for receiving, preparing and
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Toronto, ON
- Full-time
As we double, this role can grow into leading Operations, with a team of your own.
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Branch Manager, Commercial Insurance
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Markham, ON
- Full-time
We are looking for a Branch Manager, Commercial Insurance to lead and grow our team of Producers and Account Executives!
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Senior Compliance Testing Analyst, Compliance Monitoring & Testing (5641)
TD
Toronto, ON
- Full-time
Knowledge of operations, finance, regulatory reporting, sales and trading, and applicable rules and regulations, and the ability to learn new areas while supporting them.
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Client Service Associate, Financial Planning
TD
Montreal, QC
- Full-time
Advanced knowledge of business, operations and regulatory environment
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BE
Delivery Driver (G Class)
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Guelph, ON
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Inspect loads and equipment during deliveries and report any damages or issues to the manager promptly.
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Branch Manager
Battlefield Equipment Rentals
Guelph, ON
- Full-time
As Branch Manager, you will provide overall leadership to all branch employees and take full responsibility for operational performance, customer satisfaction, safety, service excellence,…
Added 16 mins ago
A
Responsable de la gestion des fournisseurs / Supplier Chain & Quality management
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Rendre compte des performances opérationnelles des fournisseurs à la direction des opérations d'approvisionnement.
Added 16 mins ago
A
Manager, Data Analytics and Reporting
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
The Manager, Analytics & Reporting will lead the creation of trusted, scalable analytics and reporting that power the US Commercial business across Specialty Pharmacy, Specialty Infusion…
Added 16 mins ago
Quality Manager
Kiewit
Halifax, NS · Oakville, ON · Toronto, ON · ON · Darlington, ON
As a Quality Manager, you will lead the the Quality team and program on a projects in your assigned location.
Added 16 mins ago
TA
STOCK COORDINATOR - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Ottawa, ON
- Part-time
Reporting to the Store Manager, the Part-Time Stock Coordinator keeps everything behind the scenes running smoothly. From staying on top of inventory to making sure the store is always…
Added 16 mins ago
Manager, Performance Enablement - Global HR
Scotiabank
Toronto, ON
The Manager contributes to and support the development and execution of a global performance development strategy, program and processes that drive all key activities needed for a…
Added 16 mins ago
Bid Coordinator
Lyft
Montreal, QC
Keep plans up to date as timelines shift, and flag schedule risks to the Bid Manager early.
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Restaurant Supervisor
Vail Resorts
Whistler, BC
The Steeps Supervisor is responsible for supporting the management team in leading the operations and a team of up to 50 employees at Whistler Mountain’s 125 seat full-service restaurant…
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Royal Premier Homes
London, ON
- Full-time
As Leasing Manager, you'll own leasing performance for our student-focused residential communities, from first lease-up through renewal cycles after that. You know the academic-year…
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SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
We are seeking an experienced Project Manager with a minimum of 10 years of experience managing Information Technology projects, along with a valid PMP or PRINCE2 Practitioner…
Added 16 mins ago
IC
Sales Director
ifinance Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Direct Reports: National Business Development Manager (BDM) Team
Added 30 mins ago
WC
Country Manager, Canada, Advanced Diagnostics
Waters Corporation
Canada
- Other
The Country Manager, Advanced Diagnostics Canada is responsible for leading the overall Canadian Advanced Diagnostics (ADx) business, including commercial strategy, financial performance,…
Added 30 mins ago
M(
ABM Specialist
MaintainX (An Autodesk Company)
Remote, Canada
- $66,000 to $122,000 USD / year
- Full-time
- Remote
…Volvo, use MaintainX to cut unplanned downtime and run better operations, across 13.9 million managed assets and 79.5 million completed work…
Added 30 mins ago
M(
ABM Specialist
MaintainX (An Autodesk Company)
Toronto, ON
- $66,000 to $122,000 USD / year
- Full-time
…Volvo, use MaintainX to cut unplanned downtime and run better operations, across 13.9 million managed assets and 79.5 million completed work…
Added 45 mins ago
FT Dental Administrative Assistant
Southwest Ontario Aboriginal Health Access Centre
London, ON
Generate reports on patient flow, revenue, and other key performance indicators to support clinic operations
Added 45 mins ago
Practice Manager
VetStrategy / Daubigny
Embrun, ON
We are seeking a dynamic and experienced veterinary Practice Manager to lead our team and ensure the smooth operation of our veterinary practice. This pivotal role is essential in driving…
Added 45 mins ago
IF
Sales Director
Iceberg Finance Group
Toronto, ON
- Full-time
Direct Reports: National Business Development Manager (BDM) Team

Closed listing

Bell

Senior Manager, ServiceNow Platform Delivery & Transformation

Montreal, QC, Canada

Hybrid

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Workplace: Hybrid
Closing date: Oct 13, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

Archived listing. The details below describe a past opening.

Req Id: 432892

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

Summary

We are seeking a Senior Manager to lead the strategic evolution, delivery, and operational excellence of Bell's ServiceNow platform across critical business and technology domains. This role is instrumental in driving enterprise-scale transformation initiatives leveraging ServiceNow capabilities including IT Service Management (ITSM), Order Management for Telecommunications (OMT), and Telecom Service Operations Management (TSOM).

As a senior leader within the ServiceNow Centre of Excellence, you will provide both technical and strategic leadership, ensuring successful delivery of complex initiatives while influencing stakeholders at all levels of the organization. You will thrive in environments characterized by ambiguity, rapid change, and competing priorities, transforming vision into measurable business outcomes.

Key Responsibilities

Lead a multidisciplinary team of ServiceNow product managers, architects, developers, business analysts, and delivery partners.
Own and drive the strategic roadmap, delivery, and continuous evolution of ServiceNow capabilities across ITSM, OMT, and TSOM domains.
Lead large-scale enterprise transformation programs from strategy through execution, ensuring alignment with business objectives and technology roadmaps.
Provide executive-level leadership and communication, presenting recommendations, investment proposals, roadmaps, risks, and progress updates to senior leadership teams.
Partner closely with Business Units, Technology Services, Enterprise Architecture, Operations, Security, and external partners to deliver integrated solutions.
Establish governance, standards, and best practices to ensure platform scalability, reliability, security, and operational excellence.
Translate complex business challenges into innovative technology solutions while balancing short-term execution and long-term strategy.
Lead prioritization, resource planning, and execution across multiple concurrent initiatives and releases.
Foster a culture of accountability, innovation, continuous improvement, and high performance.
Mentor and develop a team of high-performing ServiceNow professionals and future leaders.
Manage complex stakeholder environments and drive alignment across organizations with diverse priorities and objectives.

Critical Qualifications

Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or equivalent practical experience.
10+ years of experience delivering enterprise technology solutions and transformation initiatives.
5+ years of experience leading technical and business teams in complex organizational environments.
Deep expertise with the ServiceNow platform and its enterprise application ecosystem.
Demonstrated experience with:
IT Service Management (ITSM)
Order Management for Telecommunications (OMT)
Telecom Service Operations Management (TSOM)
Proven track record delivering large-scale, cross-functional programs with significant business impact.
Strong executive communication and presentation skills, including experience presenting to Vice Presidents and executive leadership teams.
Exceptional stakeholder management, negotiation, and influencing capabilities.
Strong leadership skills with the ability to guide teams through ambiguity and organizational change.
Proven analytical, problem-solving, and strategic thinking capabilities.

Preferred Qualifications

Experience within Telecommunications, Managed Services, Enterprise Technology, or Digital Transformation environments.
Experience leading ServiceNow platform transformations at enterprise scale.
Understanding of AI-enabled ServiceNow capabilities including Now Assist, AI Agents, Automation Engine, and workflow automation.
Knowledge of Agile delivery methodologies, product management practices, DevSecOps, and modern operating models.
Experience managing strategic vendor and partner relationships.
Strong understanding of ITIL and operational excellence frameworks.
Demonstrated success leading organizations through significant transformation and organizational change.
Strategic thinker with hands-on execution capability and a bias toward delivering measurable business value.
Ability to navigate uncertainty, define direction in ambiguous situations, and successfully execute against evolving priorities.

Leadership

The successful candidate is a highly credible technology leader who combines deep ServiceNow expertise with exceptional business acumen. They are comfortable operating at both executive and technical levels, influencing senior stakeholders, leading through ambiguity, and delivering transformational outcomes across the enterprise. They are recognized for building high-performing teams, fostering collaboration, and driving execution on complex strategic initiatives.

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Montreal || Canada : Ontario : Toronto

Work Arrangement: Hybrid

Application Deadline: 10/12/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, QC, Montreal

Bell, one of Canada's Top 100 Employers.

About employer

More about this job

Responsibilities

Lead the strategic evolution, delivery, and operational excellence of the ServiceNow platform across critical business and technology domains. Manage multidisciplinary teams to drive large-scale enterprise transformation programs while ensuring alignment with business objectives.

Requirements

Requires a bachelor's degree and over 10 years of experience in enterprise technology solutions and transformation initiatives. Candidates must possess deep expertise in the ServiceNow platform, specifically ITSM, OMT, and TSOM domains.

Skills

ServiceNow
ITSM
OMT
TSOM
Strategic planning
Enterprise transformation
Product management
Stakeholder management
Leadership
Governance
ITIL
Agile
DevSecOps
Workflow automation
AI-enabled solutions
Digital transformation

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
35% discount on services
Exclusive partner offers

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
OMT
TSOM
Digital Transformation
Telecommunications
Enterprise Architecture
ITIL
Agile
DevSecOps
AI Agents
Automation Engine
Workflow Automation
Strategic Roadmap
Governance
Operational Excellence
Product Management
Stakeholder Management
Change Management
Managed Services
Now Assist
Technology Leadership
Business Acumen
Cross-functional Leadership
Resource Planning

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