Jobs in Canada

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Added 7 mins ago
EH
ECH - Manager, Marketing (12-Month Contract)
Empire Homes
Vaughan, ON
- Contract
Empire Homes is seeking a Marketing Manger! Under the direction of the Senior Director, Marketing, you will be responsible for playing a crucial role in driving the company’s growth through…
Added 7 mins ago
K
Senior Media Planning Specialist
Klick
Toronto, ON
- Full-time
The Senior Media Planning Specialist develops and manages integrated media plans for pharmaceutical and healthcare clients across the US and Canada. The role partners with media buying,…
Added 7 mins ago
C
Project Lead, Digital Development (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Full-time
Take full accountability for project reporting and status updates, and, in collaboration with the Product Manager and Program Manager, serve as the primary point of contact for senior…
Added 7 mins ago
LC
Senior R&D Project Manager-Cheese
Lactalis Canada
Ingleside, ON
- Full-time
The Sr. Research & Development Project Manager – Cheese is responsible for providing technical leadership, expertise for the development of new products, product improvement and cost…
Added 8 mins ago
Program Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
We are looking for a Program Manager within the Technology Project Management Office.
Added 8 mins ago
Senior Manager, Global Facilities & Risk Management
Celestica International LP
Toronto, ON
As the Senior Manager, Global Facilities & Risk Management, you will be responsible for tasks such as, but not limited to, the following:
Added 8 mins ago
UKG Pro WFM Solution Leader- Senior Manager
EY
Toronto, ON
To qualify for the role, you must have:
Added 8 mins ago
CO
Financial Analyst
CPA Ontario
Canada
- Full-time
…organizational planning and decision-making. Reporting to the Manager, Financial Planning & Analysis, you will provide financial reporting and analytics support to leaders and contribute to…
Added 8 mins ago
DI
Senior Specialist, Data Governance
Definity Insurance Company
Toronto, ON
- Full-time
Post-secondary education in a relevant field (e.g., Information Technology, Business, Information Management, Data Management) or an equivalent combination of education, professional…
Added 8 mins ago
Senior R&D Project Manager-Cheese
Lactalis
ON · Ingleside, Onta
The Sr. Research & Development Project Manager – Cheese is responsible for providing technical leadership, expertise for the development of new products, product improvement and cost…
Added 8 mins ago
RM
Project Manager, Change Management
Regional Municipality of Peel
Brampton, ON
- Other
As a Project Manager, Change Management, you will play a key role in technology projects and strategic IT transformation initiatives. You will lead the people side of change across multiple…
Added 24 mins ago
Senior Project Manager - Media Technology
Rogers Communications
Toronto, ON
We are looking for a strong leader to join the Broadcast Engineering team within Rogers as a Sr. Project Manager. In this role, you will be responsible for delivering project management…
Added 24 mins ago
NC
Senior Systems Engineer (2 positions)
NAV CANADA
Ottawa, ON
- Full-time
This position is a hybrid position with a minimum – 3 days per week on site
Added 24 mins ago
M
Manager, Software Development and Architecture
Moneris
Toronto, ON
- Full-time
Reporting Relationship: You will report to the Senior Manager, Software Development and Architecture.
Added 38 mins ago
KM
Service Operations Administrator (GTA)
Konica Minolta Business Solutions Canada
Mississauga, ON
- $42,609.32 to $61,251 CAD / year
- Full-time
 As assigned/requested by National Field Technical Support Manager/ Senior Director, Service Operations
Added 38 mins ago
KM
Cyber Security Analyst (GTA)
Konica Minolta Business Solutions, U.S.A., Inc.
Mississauga, ON
- Full-time
Certified Information Security Manager (CISM)
Added 38 mins ago
KM
Service Operations Administrator (GTA)
Konica Minolta Business Solutions, U.S.A., Inc.
Mississauga, ON
- Full-time
 As assigned/requested by National Field Technical Support Manager/ Senior Director, Service Operations
Added 53 mins ago
Senior Space and Occupancy Manager
Electronic Arts
Vancouver, BC
The Senior Space & Occupancy Manager will support REWS by providing strategic space utilization solutions that meet the needs of our business units and the hybrid work model. Reporting to…
Added 53 mins ago
AC
Senior Manager, Portfolio Management
Air Canada
Dorval, QC
- Full-time
The Manager, Portfolio Management is a strategic leadership role within the IT, Data and Digital (IDD) Transformation Office, accountable for shaping and evolving the technology portfolio…
Added 1 hour ago
Senior Relationship Manager, Global Banking and Markets Marketing
Scotiabank
Toronto, ON
Frequent ad-hoc requests from senior officers for information and status of initiatives.
Added 1 hour ago
MI
Process Quality Lead
Mondelēz International
Toronto, ON · Plant - Gladstone - Toronto, Canada
- Full-time
…ISO standards. In this role, you report directly to the plant manager with dotted line responsibility to corporate…
Added 1 hour ago
SS
Investor Services - Operations Client Service, Assistant Vice President
State Street
Toronto, ON
- Full-time
Must possess superior leadership and managerial skills
Added 1 hour ago
KM
Cyber Security Analyst (GTA)
Konica Minolta Business Solutions Canada
Mississauga, ON
- $62,800.26 to $90,276 CAD / year
- Full-time
Certified Information Security Manager (CISM)
Added 1 hour ago
PG
Senior Project Manager, Electrical Construction
Plan Group Inc.
Ottawa, ON
- Full-time
As Our Senior Project Manager, Electrical Construction, You Will
Added 1 hour ago
A
Project Director – Water and Wastewater
AECOM
Victoria, BC · Burnaby, British Columbia
- $240,000 to $270,000 CAD / year
- Full-time
As a senior leader within AECOM’s Water business, you’ll guide multidisciplinary teams through the full project lifecycle - from planning and design to construction and commissioning -…

Closed listing

Bell

Senior Manager, ServiceNow Platform Delivery & Transformation

Montreal, QC, Canada

Hybrid

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Workplace: Hybrid
Closing date: Oct 13, 2026
Work location: For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week
Posting language: English
Posted: Sep 23, 2026

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Original job description

Archived listing. The details below describe a past opening.

Req Id: 432892

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

Summary

We are seeking a Senior Manager to lead the strategic evolution, delivery, and operational excellence of Bell's ServiceNow platform across critical business and technology domains. This role is instrumental in driving enterprise-scale transformation initiatives leveraging ServiceNow capabilities including IT Service Management (ITSM), Order Management for Telecommunications (OMT), and Telecom Service Operations Management (TSOM).

As a senior leader within the ServiceNow Centre of Excellence, you will provide both technical and strategic leadership, ensuring successful delivery of complex initiatives while influencing stakeholders at all levels of the organization. You will thrive in environments characterized by ambiguity, rapid change, and competing priorities, transforming vision into measurable business outcomes.

Key Responsibilities

Lead a multidisciplinary team of ServiceNow product managers, architects, developers, business analysts, and delivery partners.
Own and drive the strategic roadmap, delivery, and continuous evolution of ServiceNow capabilities across ITSM, OMT, and TSOM domains.
Lead large-scale enterprise transformation programs from strategy through execution, ensuring alignment with business objectives and technology roadmaps.
Provide executive-level leadership and communication, presenting recommendations, investment proposals, roadmaps, risks, and progress updates to senior leadership teams.
Partner closely with Business Units, Technology Services, Enterprise Architecture, Operations, Security, and external partners to deliver integrated solutions.
Establish governance, standards, and best practices to ensure platform scalability, reliability, security, and operational excellence.
Translate complex business challenges into innovative technology solutions while balancing short-term execution and long-term strategy.
Lead prioritization, resource planning, and execution across multiple concurrent initiatives and releases.
Foster a culture of accountability, innovation, continuous improvement, and high performance.
Mentor and develop a team of high-performing ServiceNow professionals and future leaders.
Manage complex stakeholder environments and drive alignment across organizations with diverse priorities and objectives.

Critical Qualifications

Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or equivalent practical experience.
10+ years of experience delivering enterprise technology solutions and transformation initiatives.
5+ years of experience leading technical and business teams in complex organizational environments.
Deep expertise with the ServiceNow platform and its enterprise application ecosystem.
Demonstrated experience with:
IT Service Management (ITSM)
Order Management for Telecommunications (OMT)
Telecom Service Operations Management (TSOM)
Proven track record delivering large-scale, cross-functional programs with significant business impact.
Strong executive communication and presentation skills, including experience presenting to Vice Presidents and executive leadership teams.
Exceptional stakeholder management, negotiation, and influencing capabilities.
Strong leadership skills with the ability to guide teams through ambiguity and organizational change.
Proven analytical, problem-solving, and strategic thinking capabilities.

Preferred Qualifications

Experience within Telecommunications, Managed Services, Enterprise Technology, or Digital Transformation environments.
Experience leading ServiceNow platform transformations at enterprise scale.
Understanding of AI-enabled ServiceNow capabilities including Now Assist, AI Agents, Automation Engine, and workflow automation.
Knowledge of Agile delivery methodologies, product management practices, DevSecOps, and modern operating models.
Experience managing strategic vendor and partner relationships.
Strong understanding of ITIL and operational excellence frameworks.
Demonstrated success leading organizations through significant transformation and organizational change.
Strategic thinker with hands-on execution capability and a bias toward delivering measurable business value.
Ability to navigate uncertainty, define direction in ambiguous situations, and successfully execute against evolving priorities.

Leadership

The successful candidate is a highly credible technology leader who combines deep ServiceNow expertise with exceptional business acumen. They are comfortable operating at both executive and technical levels, influencing senior stakeholders, leading through ambiguity, and delivering transformational outcomes across the enterprise. They are recognized for building high-performing teams, fostering collaboration, and driving execution on complex strategic initiatives.

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Montreal || Canada : Ontario : Toronto

Work Arrangement: Hybrid

Application Deadline: 10/12/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, QC, Montreal

Bell, one of Canada's Top 100 Employers.

About employer

More about this job

Responsibilities

Lead the strategic evolution, delivery, and operational excellence of the ServiceNow platform across critical business and technology domains. Manage multidisciplinary teams to drive large-scale enterprise transformation programs while ensuring alignment with business objectives.

Requirements

Requires a bachelor's degree and over 10 years of experience in enterprise technology solutions and transformation initiatives. Candidates must possess deep expertise in the ServiceNow platform, specifically ITSM, OMT, and TSOM domains.

Skills

ServiceNow
ITSM
OMT
TSOM
Strategic planning
Enterprise transformation
Product management
Stakeholder management
Leadership
Governance
ITIL
Agile
DevSecOps
Workflow automation
AI-enabled solutions
Digital transformation

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
35% discount on services
Exclusive partner offers

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
OMT
TSOM
Digital Transformation
Telecommunications
Enterprise Architecture
ITIL
Agile
DevSecOps
AI Agents
Automation Engine
Workflow Automation
Strategic Roadmap
Governance
Operational Excellence
Product Management
Stakeholder Management
Change Management
Managed Services
Now Assist
Technology Leadership
Business Acumen
Cross-functional Leadership
Resource Planning

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Work requirements

Jobs in Canada