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Added 2 mins ago
VL
Vision Rehabilitation Assistant
Vision Loss Rehabilitation Canada
Hamilton, ON
- Full-time
Collaborates with rehabilitation team in service delivery, coordinates travel schedules and facilitates program development
Added 2 mins ago
LM
Field Technician (Heavy Equipment)
Leavitt Machinery
AB · Edmonton, AB
- Full-time
Leavitt Machinery is looking for a mechanically skilled Field Technician (Heavy Equipment) to join our Service team in Edmonton Alberta. Reporting to the Service Manager, the Field…
Added 2 mins ago
PH
Menu & Food Innovation Marketing Manager
Pizza Hut
Vaughan, ON
- $134,810 to $139,810 CAD / year
- Full-time
The Menu & Food Innovation Marketing Manager leads the end-to-end development and strategic execution of new menu items and culinary platforms for Pizza Hut Canada. This role combines…
Added 2 mins ago
PH
Menu & Food Innovation Marketing Manager
Pizza Hut
Vaughan, ON
- $134,810 to $139,810 CAD / year
- Full-time
The Menu & Food Innovation Marketing Manager leads the end-to-end development and strategic execution of new menu items and culinary platforms for Pizza Hut Canada. This role combines…
Added 4 mins ago
D
Manager
Desjardins
Montreal, QC · Quebec, QC · Complexe Desjardins Montréal
- Full-time
…sector. You are responsible for administrating your group’s service offer, developing and implementing its business plan, and overseeing activities supporting the administrative…
Added 4 mins ago
CK
Enterprise Performance Management Lead System Administrator
Circle K
Laval, QC
- Full-time
…offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s…
Added 4 mins ago
Manager, Customer Care - E-Customer Experience
Scotiabank
Toronto, ON
Partners with the Senior Manager and key stakeholders to evolve digital customer care frameworks, operating practices, and service capabilities.
Added 4 mins ago
B
Mortgage Specialist
BMO
Toronto, ON
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 4 mins ago
B
Mortgage Specialist Associate
BMO
Quebec, QC
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 4 mins ago
B
Portfolio Assistant
BMO
Vancouver, BC · FBT
- Full-time
Determines appropriate communication/service regarding all aspects of investing.
Added 4 mins ago
B
Mortgage Specialist
BMO
Montreal, QC
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 4 mins ago
MI
Group Manager, Strategic Programs (Merchandising)
Medline Industries, LP
Mississauga, ON
- Full-time
This position reports to the VP, Service and Equipment or designate, and manages a number of direct and indirect reports. The Group Manager, Strategic Programs is responsible for leading…
Added 4 mins ago
M
Manager, Fund Expenses and Reporting
Manulife
Montreal, QC
- Full-time
We are seeking a Manager, Fund Expenses and Reporting to support the Fund Expenses and Reporting function within the Global Fund Services team of Global Wealth & Asset Management (GWAM).
Added 4 mins ago
R
Gestionnaire de comptes (chef d’équipe), Services de pièces de rechange / Account Manager (Team Lead), Spare Parts Services
RTX
Longueuil, QC
- Full-time
Diriger et encadrer l’équipe de gestionnaires de comptes et de représentants du service à la clientèle (CSR) afin d’assurer des mises à jour précises et ponctuelles aux clients, notamment…
Added 4 mins ago
E
Project Manager, Distribution
EPCOR
AB · Edmonton, Alberta
- Full-time
The Project Manager, Distribution is responsible for leading a portfolio of distribution projects and programs that support customer growth, new service connections, contractual…
Added 4 mins ago
VL
Vision Rehabilitation Assistant
Vision Loss Rehabilitation Canada
Remote, Canada
- Full-time
- Remote
· Collaborates with rehabilitation team in service delivery, coordinates travel schedules and facilitates program development.
Added 4 mins ago
Tax Manager - Global Compliance and Reporting - Calgary
EY
AB · Calgary, AB
For your key responsibilities as a Tax Manager, you will be responsible for managing and coordinating tax compliance and provision work for clients. You'll also lead and team with talented…
Added 4 mins ago
Key Account Manager, Out of Home
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
Collaborate effectively with internal teams, including CSD, Customer Service, National Accounts, Marketing, and Finance, to support customer needs and new account openings, while…
Added 19 mins ago
TD
Manager, Solutions Architecture (Amazon Connect & Zendesk)
TELUS Digital
Remote, Canada
- $186,000 to $222,000 CAD / year
- Full-time
- Remote
…Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations…
Added 32 mins ago
H
Dispatch Coordinator
Hays
Toronto, ON · Scarborough, ON
- $25 to $27 CAD / hour
- Contract
Our client is looking for a Service Coordinator/Dispatcher to join their growing team in Scarborough. This is a fast-paced, customer-focused role supporting service operations and…
Added 32 mins ago
AG
Assistant Manager, Middle Office
Apex Group Ltd
Toronto, ON
- Full-time
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team…
Added 32 mins ago
DH
Community Outreach Relations Officer, FT
Dixon Hall
Toronto, ON
- Full-time
Draft clear, empathetic, and accessible messages to inform community members of operational updates, construction activities, or service changes
Added 32 mins ago
V
Engagement Manager
vivovii
Toronto, ON
- Full-time
We are looking for an Engagement Manager to work closely with vivovii leadership on product development and client service delivery.
Added 32 mins ago
KG
Mechanical-Industrial Project Manager
KGS Group
Winnipeg, MB
- Full-time
Job Title: Mechanical-Industrial Project Manager
Added 32 mins ago
GD
IT Infrastructure Area Manager
General Dynamics Land Systems–Canada
London, ON
- Full-time
We are seeking an IT Infrastructure Area Manager to lead a high-performing team responsible for the day-to-day delivery, reliability, and continuous improvement of our IT infrastructure. In…

Bell

Senior Manager, Training Program Management

Toronto, ON, Canada

Hybrid

Apply About employer

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Job details

Workplace: Hybrid
Apply by: Oct 20, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Req Id: 432988

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Be at the forefront of shaping the best digital connections and next-generation technology in Canada. You’ll join the largest, award-winning, high-tech team in our country, working with the brightest minds across many industries.

Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services – ensuring that our customers can stay entertained and connected anytime, anywhere.

Summary

The Applied AI and Operational support's Transformation & Training team is seeking a highly motivated Senior Manager, Training Program Management to lead the evolution of learning programs that enable employee performance, productivity, and operational readiness.

As the Senior Manager, Training Program Management, you will play a pivotal role in shaping and executing the training strategy, ensuring our programs evolve alongside changing business priorities, technologies, and workforce needs. You will lead a team responsible for delivering impactful and scalable learning solutions while partnering closely with Operations, business leaders, subject matter experts, and cross-functional teams. You will be responsible for national training programs across support agents, BTS technicians and field operations technicians.

Key Responsibilities

Training Strategy & Leadership: Lead the development and execution of training strategies and programs aligned with organizational priorities, operational requirements, and evolving workforce capabilities.
Program Management & Governance: Oversee the end-to-end training portfolio, from needs identification and prioritization through development, deployment, measurement, and continuous improvement.
Business & Operational Partnership: Build strong relationships with Operations, leadership teams, subject matter experts, and cross-functional partners to understand business needs and translate them into effective learning solutions.
Workforce Readiness: Ensure employees have the knowledge, skills, and resources required to successfully adopt new technologies, processes, products, and ways of working.
Learning Innovation & Transformation: Champion new approaches to learning, including digital learning, automation, AI-enabled solutions, immersive learning, and other emerging technologies that improve effectiveness and scalability.
Learning Experience & Content Evolution: Drive the evolution of training content and delivery methods to create engaging, accessible, relevant, and learner-focused experiences.
Performance Measurement & Insights: Establish clear measures of training effectiveness, leverage feedback and data to identify opportunities, and demonstrate the impact of learning programs on employee and operational performance.
Operational Efficiency & Continuous Improvement: Identify opportunities to simplify processes, optimize training delivery, reduce manual effort, and increase the scalability and efficiency of the training organization.
Change & Transformation Leadership: Support major organizational and technology transformations by ensuring training strategies are integrated into change and deployment plans and employees are prepared for successful adoption.
People Leadership: Develop, coach, and lead a high-performing team while fostering accountability, collaboration, innovation, inclusion, and continuous development.
Portfolio Adaptability: Respond to emerging business priorities and evolving operational requirements, adjusting resources and training programs to ensure the organization remains agile and responsive.

Critical Qualifications

Bachelor’s degree in Business Administration, Engineering, Education, Human Resources, Organizational Development, Communications, Technology, or a related field.
Demonstrated experience leading complex training programs or portfolios in a large organization.
Experience managing and developing teams, including employees working across multiple locations or in virtual/hybrid environments.
Experience supporting large-scale operational, technology, or organizational transformation or process improvement initiatives is considered a strong asset.
Experience working in an operational, technical, telecommunications, or field-services environment is considered an asset.

Technical Qualifications

Strong program and project management capabilities, including planning, prioritization, risk management, execution, and performance tracking.
Advanced proficiency in Microsoft Excel, PowerPoint, Word and collaboration tools.
Strong proficiency and understanding of AI technologies, including Microsoft Copilot, and the ability to identify and implement practical use cases.
Experience leveraging data, analytics, dashboards, and employee feedback to measure learning effectiveness and inform decisions.
Experience with Learning Management Systems, digital learning platforms, content development tools, or similar learning technologies is considered an asset.
Experience with automation, immersive learning, or other emerging learning technologies is considered an asset.

Leadership

Strong strategic thinking, analytical, problem-solving, and organizational skills.
Excellent communication, presentation, and stakeholder management abilities.
Proven ability to build trusted relationships and influence across functions and leadership levels.
Ability to translate complex operational and technical requirements into clear learning strategies and solutions.
Demonstrated ability to manage multiple priorities and lead effectively in a fast-paced, evolving environment.
Passion for innovation, employee development, and creating meaningful learning experiences.
Demonstrated ability to lead through ambiguity, transformation, and organizational change.
Experience coaching, developing, and inspiring high-performing teams.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 10/19/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

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More about this job

Responsibilities

The Senior Manager will lead the development and execution of national training strategies to improve employee performance and operational readiness. They will manage a high-performing team while partnering with cross-functional leaders to integrate AI-enabled solutions and innovative learning methodologies.

Requirements

Candidates must hold a bachelor's degree and possess significant experience in leading complex training portfolios within large organizations. Proficiency in project management, data analytics, and modern learning technologies is essential for success in this role.

Skills

Training strategy
Program management
Leadership
Operational readiness
Change management
AI technologies
Data analytics
Stakeholder management
Instructional design
Performance measurement
Digital learning
Strategic planning
Communication
Problem solving
Project management
Coaching

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
35% discount on services
Exclusive partner offers

Visa sponsorship

Not detected in the job text

Keywords

Training Program Management
Applied AI
Operational Support
Transformation
Learning Solutions
Microsoft Copilot
Fibre Networks
5G Networks
Digital Learning
Immersive Learning
Automation
Performance Tracking
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Learning Management Systems
Telecommunications
Field Operations
Change Leadership
Strategic Thinking
Stakeholder Management
Organizational Development
Employee Development
Data-driven Decision Making
Hybrid Work
Project Management
Governance
Content Evolution
Operational Efficiency
Innovation

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