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Added 2 months ago
Service Delivery and IT Ops Data Analyst
Morningstar
Toronto, Ontario
Full-time
Normalize and integrate data from ServiceNow (ITSM/HRSD), DEX Performance Analytics, collaboration tools (e.g., Poly Lens), and other operational sources into cohesive, analysis-ready…
Added 2 months ago
Lead, EITP M&A Delivery Service Leader - End User Compute CA
McKesson
Remote, Canada
Full-time · Remote
Experience with ServiceNow or similar IT service management platforms.
Added 2 months ago
Technical Support Analyst
BDO
Montreal, Quebec
Full-time
Added 16 days ago
Analyst, Technology Governance (Data)
Payments Canada
ON · Ontario, Canada
$73,500 to $122,500 CAD / year
Full-time
…end-to-end exception tracking within enterprise systems like…
Added 16 days ago
Technical Specialist
Government of Alberta
Edmonton, AB
Added 16 days ago
Analyst (ID Admin) (Temporary)
Kyndryl
Regina, SK
Full-time
Use tools in execution of procedures such as UAT (User ID Administration Tool), AD Manager, zSecure, GRC, GLPi, ServiceNow, Office365, Azure, Exchange, Powershell.
Added 15 days ago
Field Operations Specialist
American Iron and Metal
Montreal, QC
Full-time
Proficiency with remote support tools (RDP, TeamViewer, LogMeIn) and ticketing systems (Ivanti, ServiceNow, etc.).
Added 15 days ago
Commercial Account Director - Upper Mid-Market, Southwestern Ontario - EN 494
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.
Added 15 days ago
Commercial Account Director - Upper Mid-Market, Southwestern Ontario - EN 494
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.
Added 16 days ago
Portfolio Manager
Fraser Health
Surrey, BC
Full-time
…Management/CMDB maturity, Patch Vulnerability Management visibility, ServiceNow process improvement, and service transition readiness. The role works closely with Digital Enablement teams,…
Added 21 days ago
Senior Developer - Uipath
Scotiabank
Toronto, ON
We are looking for a Senior Developer to join the ASIO team. This role is primarily focused on supporting, enhancing, and scaling production Robotic Process Automation (RPA) solutions that…
Added 2 months ago
Desktop Systems Specialist
Teledyne Technologies Incorporated
Waterloo, Ontario · Canada - Waterloo, ON
Full-time
Experience working within a ticketing system such as ServiceNow.
Added 16 days ago
Senior Project Manager - ITSM
J&M Group
Toronto, ON
Full-time
Minimum five (5) years of hands-on ServiceNow experience, including configuration, customization, administration, and implementation of ITSM modules and platform capabilities.
Added 16 days ago
Bilingual Specialist, Total Rewards
McCarthy Tétrault LLP
Montreal, QC
Full-time
Assign requests received through the HR Services email inbox or via ServiceNow to the various team members involved in these activities.
Added 2 months ago
AI Engineer
Cprime
Toronto, Ontario
Contract
…companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as…
Added 21 days ago
Agent, Store Facilities & Maintenance
Dollarama
Mont-Royal, QC
Assist and support in daily administrative tasks using systems such as SAP and ServiceNow;
Added 16 days ago
Senior Software Engineer - Agentic AI & Automation
lululemon
Vancouver, BC
Full-time
Experience integrating AI agents with enterprise systems such as ServiceNow, Workday, Salesforce, Jira, Microsoft 365, SharePoint, Teams, and custom business applications.
Added 16 days ago
Forward Deployed Engineer
Synechron
Montreal, QC
Full-time
Integration experience with Corporate Function systems such as Oracle HCM, SAP, Workday, Salesforce, Dynamics 365, or ServiceNow.
Added 17 days ago
Lead, Cybersecurity Program
Porter Airlines Inc.
Toronto, ON
Full-time
Added 16 days ago
Senior Information Security Analyst
TD
Mississauga, ON · Toronto, ON
Full-time
Added 1 month ago
Data Science Chief Expert, CX
SAP
Montreal, QC
…landscapes, harmonizing sources such as Salesforce, Workday, ServiceNow, MES/IoT systems, and external data providers into unified semantic or analytical…
Added 17 days ago
Soutien pour les TI - IT Support Engineer
Brenntag
Montreal, QC · Canada / Montreal
Full-time
Enregistrer, suivre et gérer toutes les demandes d'assistance et tous les incidents dans le système de gestion des tickets (ServiceNow, Jira Service Management ou équivalent)
Added 17 days ago
Site Reliability Engineer (SRE), Cloud Operations
Royal Bank of Canada
Toronto, ON
Full-time
…repositories, and establish data standards and pipelines (e.g., ServiceNow, Prometheus) that support operational…
Added 16 days ago
Senior Observability Engineer
CI Financial
Toronto, ON
Full-time
Experience integrating observability with ITSM or event-management platforms such as ServiceNow
Added 15 days ago
Accounts Payable - Invoice Processing
Irving Oil
Saint John, NB
Full-time
…inquiries from internal stakeholders and external suppliers via ServiceNow, and manages complex invoice scenarios such as those submitted without purchase orders. The team sits within our…

Closed listing

Bell

Senior Technical Program Manager

Toronto, ON, Canada

Workplace: Hybrid
Closing date: Sep 25, 2026
Posting language: English
Posted: Sep 10, 2026

This opening has closed.

The original listing is kept below for reference.

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Original job description

Archived listing. The details below describe a past opening.

Req Id: 432514

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Summary

The Senior Technical Program Manager is responsible for establishing, coordinating, and governing the integrated readiness programs required to bring Bell's AI Fabric data centres from construction into production operations.

This role serves as the central program integration function across Engineering, Construction, Procurement, Network Architecture, Vendor Management, Health & Safety, Human Resources, ServiceNow, Asset Management, and Site Operations teams. The successful candidate will develop integrated readiness plans, track critical milestones, manage cross-functional dependencies, and provide executive visibility to ensure all operational, staffing, safety, technology, and vendor readiness requirements are completed prior to facility go-live.

The role is focused on program governance, readiness planning, risk management, and execution oversight, ensuring Bell AI Fabric facilities are prepared for Day 1 operations through disciplined program management and stakeholder coordination.

Key Responsibilities

Program Management & Readiness Governance

Develop and maintain integrated readiness plans across multiple AI Fabric projects and sites.
Establish program governance structures, readiness criteria, stage gates, and acceptance milestones.
Coordinate readiness activities across all participating business units and delivery teams.
Track completion of readiness deliverables and ensure accountability for assigned workstreams.
Monitor critical-path activities and manage cross-functional dependencies.
Identify and escalate risks, issues, and schedule impacts affecting operational readiness.
Lead readiness reviews, governance forums, and executive steering committees.
Provide consolidated executive reporting, dashboards, scorecards, and status updates.

Operational Readiness Program Leadership

Establish operational readiness frameworks supporting commissioning-to-operations transition activities.
Coordinate readiness requirements for site turnover and operational acceptance.
Ensure readiness plans address staffing, training, processes, vendor support, systems, tools, documentation, and governance requirements.
Validate completion of readiness activities prior to customer onboarding and production operations.
Track and report readiness status against agreed milestones and go-live criteria.

Workforce & Organizational Readiness

Partner with Human Resources and functional leaders to coordinate workforce readiness plans.
Track recruiting, onboarding, training, certification, and competency milestones required for site startup.
Coordinate organizational readiness activities across operational, technical, vendor management, network operations, and support teams.
Monitor workforce readiness progress and escalate gaps that may impact go-live objectives.

Vendor & Service Readiness

Coordinate readiness plans involving OEMs, maintenance providers, strategic vendors, and service partners.
Track completion of service agreements, support contracts, escalation processes, and spare parts strategies.
Collaborate with Procurement and Vendor Management teams to ensure operational support models are established prior to site launch.
Monitor vendor readiness milestones and report status to leadership teams.

Technology & ServiceNow Readiness

Coordinate readiness activities supporting ServiceNow, Asset Management, CMMS, and operational support platforms.
Track implementation milestones associated with asset onboarding, maintenance programs, work management processes, inventory management, and operational reporting.
Ensure operational technology platforms meet readiness requirements before operational handover.
Facilitate alignment between business stakeholders and platform delivery teams.

Network & Technology Integration Readiness

Coordinate with Network Architecture and Technology Operations teams to monitor readiness activities supporting site activation.
Track network commissioning, carrier delivery, monitoring integration, and operational support requirements.
Ensure dependencies related to DCIM, EPMS, monitoring, alarming, and operational tooling are incorporated into readiness plans.
Coordinate customer technology onboarding readiness requirements and associated milestones.

Critical Accountabilities

The Senior Technical Program Manager is accountable for:

Development and maintenance of integrated readiness programs
Program governance and executive reporting
Readiness milestone tracking and delivery oversight
Cross-functional dependency management
Risk identification, mitigation tracking, and escalation
Operational acceptance and go-live readiness coordination
Workforce readiness tracking
Vendor readiness oversight
ServiceNow and operational systems readiness coordination
Executive stakeholder engagement and communication

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Toronto || Canada : British Columbia : Kamloops || Canada : Ontario : Ottawa || Canada : Quebec : Montreal || Canada : Saskatchewan : Regina
Work Arrangement: Hybrid
Application Deadline: 09/24/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.

About employer

More about this job

Responsibilities

The Senior Technical Program Manager coordinates integrated readiness programs to transition AI Fabric data centers from construction to production operations. This role manages cross-functional dependencies across engineering, procurement, and operations teams to ensure all readiness criteria are met for go-live.

Requirements

The role requires extensive experience in program governance, risk management, and operational readiness planning within a technical environment. Candidates must demonstrate the ability to lead cross-functional teams and provide executive-level reporting on critical project milestones.

Skills

Program management
Operational readiness
Governance
Risk management
Cross-functional leadership
Stakeholder management
Data center operations
ServiceNow
Asset management
Vendor management
Strategic planning
Project lifecycle management
Executive reporting
Network architecture
Process improvement

Benefits

Medical benefits
Dental benefits
Vision benefits
Mental health benefits
35% discount on services
Exclusive partner offers

Visa sponsorship

Not detected in the job text

Keywords

AI Fabric
Data Center
Program Management
Operational Readiness
Governance
ServiceNow
Asset Management
Vendor Management
Network Architecture
IoT
Mobility
5G
Cloud
Cyber Security
DCIM
EPMS
Stakeholder Engagement
Risk Mitigation
Cross-functional Coordination
Project Lifecycle
Infrastructure
Commissioning
Workforce Planning
Executive Reporting
Technical Operations

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